ibis Palembang Sanggar 3 stars

Customer review rating (ALL Rating) 4.5/5 240 reviews

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Jalan Letkol Iskandar No 1, 15 Ilir, Kecamantan Ilir Timur 1, 30111 PALEMBANG, Indonesia

Description

Hotel extras

  • Located in the heart of Palembang city, close to major attractions, airport and business hubs

  • Soak in the spontaneous and stylish vibes at the hotel with the instagrammable photo corners

  • Have a dip in the rooftop infinity swimming pool, which features epic views of Palembang city

  • Free high speed Wi-Fi access in all hotel area. Stay fitandhealthy with our fully-equipped gym

  • Green Key certified, the hotel demonstrates a strong commitment to sustainability.

Our accommodation(s)

Hotel location

ibis Palembang Sanggar

Jalan Letkol Iskandar No 1, 15 Ilir, Kecamantan Ilir Timur 1
30111 PALEMBANG
Indonesia

GPS:-2.9823, 104.76043

Telephone
Fax +62 711 7446888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IBIS KITCHEN

Located on ground floor, served western, Chinese and Indonesian food with speciality of local Palembang cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  240 reviews

Customer review rating 3.5/5

Satoru M. Business - Confirmed reviews ALL

I was uncomfortable that I was requested to pay deposit in cash. Most of the hotel don’t ask security deposit if I already made a payment on the web or pay by credit card. Furthermore, although I applied and transferred 3.3 jt idr for the accor plus, I couldn’t receive any privileges as a gold membership from the hotel due to technical issues which have not been solved..

Dear SATORU M., Thank you for taking the time to tell us about your experience at ibis Palembang Sanggar. We regret that your experience did not meet your expectations. Please allow us to extend our sincerest apologies. IBIS Palembang Sanggar always strives to provide the best service to all our guests. We will take action and evaluate your feedback. Please provide us with detailed information about your concerns during your stay at 07…. We appreciate your willingness to share your concerns with us, and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Devi Emerson Ambui General Manager

Customer review rating 3.0/5

Alan P. Business - Confirmed reviews ALL

Pls regular check dispenser water

Dear ALAN P.. Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di ibis Palembang Sanggar. Kami menyesal bahwa Anda mengalami hal yang tidak memenuhi harapan Anda, perkenankan kami menyampaikan permohonan maaf kami setulusnya. IBIS Palembang Sanggar akan selalu berusaha memberikan pelayanan terbaik kepada semua pengunjung. Kami akan melakukan tindakan dan evaluasi terkait masukan anda, mohon informasikan kepada kami kendala anda dengan detail selama menginap ke 07…. Serta kami akan melakukan Re-Training kepada semua Staff agar hal ini tidak lagi terjadi. Kami berterima kasih atas kesediaan Anda membagi keprihatinan Anda kepada kami dan kami berharap agar Anda memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat. Hormat kami, Devi Emerson Ambui General Manager

Customer review rating 5.0/5

David C. Business - Confirmed reviews ALL

Great location for me that need hotel near city center. Well maintained facilities. And beyond my expectations for 3 stars hotel. Spacious room. Clean and tidy. Nice staffs.

Dear DAVID C., Thank you for your excellent rating of ibis Palembang Sanggar. We are delighted that you took the time to provide positive feedback. At IBIS, we always strive to provide the best service and ensure all guests have a pleasant stay. We are delighted to know that you enjoyed your stay at IBIS Palembang Sanggar. ibis Palembang Sanggar offers a variety of room types to suit your and your family's needs, from Standard Rooms to Family Rooms, ideal for families. We also offer a kids' area, a gym, and an infinity pool, sized for children and adults, on the 10th floor, which you can enjoy free of charge during your stay. Ibis Palembang Sanggar is centrally located, close to iconic tourist attractions, culinary attractions, and shopping centers, offering easy access for all guests. The Housekeeping team was happy to ensure your room was clean, comfortable, and fragrant throughout the Ibis Palembang Sanggar. Thank you again for taking the time to share your experience. We look forward to welcoming you back again, and we hope your next visit will be as satisfying as the previous one. Sincerely Yours, Devi Emerson Ambui General Manager

Customer review rating 1.0/5

Gerald A. T. Solo - Confirmed reviews ALL

Be aware that the room has a glass “window” between the shower and the bedroom. The hotel has deliberately set the air conditioning to automatically turn off when the bathroom light is switched off. This is absurd and completely ridiculous!! I couldn’t sleep at all. What’s the point of booking a hotel if you can’t rest? They put blinds on the glass, but they are pointless. A large amount of light still floods into the room. When I raised the issue, no solution was offered for the air conditioning. The room was poorly cleaned. I found dirt and sand on the bed, and the furniture was dusty. Service is mediocre at best. At the café, no one came to take my order and I had to walk to the cashier myself.

Dear GERALD A. T., Thank you for taking the time to tell us about your experience at ibis Palembang Sanggar. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At ibis, we strive to provide superior service to every guest. This includes our restaurant service. We have conducted an investigation and will evaluate this issue to improve in the future. Therefore, your feedback is very important to us. We assure you that we have taken action to address this issue and prevent a recurrence in the future. We appreciate your sharing your concerns with us, and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Devi Emerson Ambui General Manager

Customer review rating 3.5/5

Yusuf T. /. A. Families - Confirmed reviews ALL

It was quite a pleasant experience. The rooms were cramped, and prayer space was limited. But there were water dispensers on each floor, and the rooms had bolsters.

YUSUF T. /. A. yang terhormat, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di ibis Palembang Sanggar. Kami menyesal bahwa Anda mengalami hal yang tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Ibis, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu. Termasuk untuk layanan kamar, Kami mempunyai beberapa type kamar mulai dari standart hingga premium room, yang bisa anda pilih sesuai kebutuhan anda dan keluarga. Kami menyediakan dispenser di setiap koridor lantai, agar bisa di refill kapan pun anda dan semua tamu yang menginap mau me-refill, di kamar juga sudah kami sediakan bottle carafe kaca untuk anda dan semua tamu yang menginap. Sekali lagi kami ucapkan terimakasih karena anda telah dapat meluangkan waktu anda untuk memberitahu pengalaman anda, kami harap dapat kembali menyambut anda pada kunjungan berikutnya, dan kami harap kunjungan anda berikutnya akan sama memuaskan dengan kunjungan anda sebelumnya. Sincerely Yours, Devi Emerson Ambui General Manager

Other web-users rate our hotel

  • 175 reviews 8.3/10 Location
  • 539 reviews 7.6/10 Room
  • 658 reviews 9.1/10 Service
  • 12 reviews 9.7/10 WiFi
  • 369 reviews 8.8/10 Cleanliness
  • 366 reviews 8.8/10 Food
  • 276 reviews 8.7/10 Amenities
  • 187 reviews 9.5/10 Vibe

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