ibis Den Haag City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 1,313 reviews

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Description

Hotel extras

  • In the heart of the city

  • Just 10 minutes from the beach

  • Modern rooms with air conditioning

  • Breakfast served until 12:00

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

ibis Den Haag City Centre

Jan Hendrikstraat 10
2512 GL DEN HAAG
Netherlands

GPS:52.075916, 4.307236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

During the day, our restaurant offers a themed approach to food, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,313 reviews

TripAdvisor Rating  4.0/5  1,313 reviews

Extremely bad experience

Customer review rating 1.0/5

Stathis P. Families - Confirmed reviews ALL

I booked two double rooms for my family, (2 parents+2 sigblings). Upon arrival, we received the keys to our rooms. One of the rooms had not been cleaned after the previous guest's departure. We asked for a new room, which we were promptly provided. However, during our week-long stay, the cleaning staff did not visit the rooms at all. Despite leaving the sheets on the floor as a clear indication that they needed to be changed, the staff simply remade the bed with the same sheets and duvet covers. Consequently, my family changed their sheets themselves. Additionally, both rooms lacked air conditioning, which made for uncomfortable conditions during our stay, especially given the high temperatures. Overall, it felt like we were staying in a hostel rather than a hotel. Needless to say, we will not be returning

Dear Stathis, Thank you for taking the time to share your feedback. We are pleased to learn of your membership in the ALL – Accor Live Limitless loyalty program and hope that you generally find value in the benefits it offers. However, it is with regret that we read of the challenges you faced during your stay. At our hotel, we strive to maintain high standards of cleanliness and service, evidenced by our daily housekeeping policy, and we are disheartened to hear that this was not reflected in your experience. The comfort of our guests is a priority, and while our rooms have individual-controlled air-conditioning systems designed to adjust according to outside temperatures, we are sorry to hear that the air conditioning in your rooms did not meet your expectations during unusually high temperatures. Rest assured, your comments provide us with the opportunity to review our procedures and ensure that our guests' needs are being met promptly and efficiently. We hope you will consider staying with us again in the future. Best regards, Team ibis Den Haag City Centre

Great location, very friendly staff, clean room

Customer review rating 5.0/5

Sd Families - Confirmed reviews ALL

Great location, very friendly staff, clean room, will certainly check in again. :)

Dear Sandy, Thank you for sharing your experience. It brings us immense joy to learn that our central location was convenient for your stay, and that our staff's friendliness contributed to a positive experience. We take pride in maintaining the cleanliness of our rooms and are glad that this detail did not go unnoticed during your visit. Thank you for considering us for your future travels; it will be our honour to host you again. We look forward to welcoming you back soon. Best regards, Team ibis Den Haag City Centre

Customer review rating 4.0/5

Susan A. Couples - Confirmed reviews ALL

Great location. Quiet, very comfortable spacious room. Only disappointment - no tea-coffee making in the room

Dear Susan, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear you found our location to be excellent and the room both quiet and comfortably spacious, ensuring a pleasant stay. While we are pleased that the many positive aspects of your stay stood out, we regret that the absence of tea and coffee making facilities in the room did not meet your expectations. We take note of your preference and would like to point out that this amenity is available in our Premium rooms for future consideration. Our commitment to guest satisfaction is paramount, and your feedback is instrumental in our ongoing efforts to enhance our service. Your commendation on the comfort and size of our rooms is greatly appreciated and underscores our dedication to providing a memorable guest experience at ibis Den Haag City Centre. We hope to welcome you back. Best wishes, Team ibis Den Haag City Centre

Customer review rating 3.5/5

Sophia Families - Confirmed reviews ALL

Clean room and great pillows, but as there are no lighter weight curtains, it can get very warm. The window barely inclines open: when u close the heavy weight curtains the air can't get in and if u close them in the daytime to avoid the hot sun rays, u have to stay in the dark. The aeration system doesn't work : only the heater worked. Because the system u have doesn't account for air to flow regardless of the weather.

Dear Sophia, We would like to thank you for this review about your recent experience in our hotel. It is delightful to hear that you are a valued member of our ALL – Accor Live Limitless loyalty programme and that you found our hotel's cleanliness to your satisfaction. We are also pleased that our commitment to sustainable development resonates positively with you. However, we regret to hear about the issues you encountered with the aeration system and the size of the WC. Although our rooms are equipped with an individual controlled air-control system designed for comfort, we understand that the experience may vary and we are looking into your concerns. Additionally, we acknowledge that the design of our bathrooms may remind some of a compact, ship-like environment, intended to be space-efficient. For future stays, we would be happy to find a room that better suits your preferences regarding space and layout. We also note your comments regarding the room curtains and temperature control. Our hotel aims to ensure a comfortable environment for all guests, and we apologize if our window design and curtain setup did not allow for the airflow you desired. We appreciate your highlighting this, and it is certainly an area we will review for guest comfort enhancement. We hope to welcome you back. Best wishes, Team ibis Den Haag City Centre

Perfect Short Stop for King's Day

Customer review rating 5.0/5

Attila E. Couples - Confirmed reviews ALL

The hotel is conveniently located for getting around the town and we were able to visit all the art and museums we wanted whilst also finding excellent craft beer later in the evening. However, as with most hotel experiences, it is the staff that make the difference. The reception staff here were absolutely brilliant. Warm, welcoming, helpful and kind. Just wonderful.

Dear Attila, Thank you for such a great review. It is delightful to hear that your status as a Gold member of ALL – Accor Live Limitless contributed positively to your experience with us. Your loyalty is highly valued and we are thrilled that this aspect of our service met your expectations. Our team, especially Malisa and Shakely, are overjoyed by your praise. It is always encouraging to know our efforts to provide warm, welcoming, and helpful service are noticed and appreciated by our guests. We are committed to making each stay memorable and it seems we have achieved that with you. We are also pleased to learn that the cleanliness of our hotel met your high standards. Maintaining a spotless environment is a top priority for us, and we are glad it contributed to your comfort during your stay. The central location of ibis Den Haag City Centre is indeed perfect for exploring the town and enjoying the vibrant nightlife. We are delighted that you were able to take advantage of this and visit all the art and museums you desired. Thank you again for highlighting our hotel's attributes and your experience with our staff. Comments like yours are what drive us to continue providing the best service possible. We look forward to a return visit from you in the future. Best wishes, Team ibis Den Haag City Centre

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Other web-users rate our hotel

  • 1,162 reviews 9.2/10 Location
  • 1,514 reviews 6/10 Room
  • 1,013 reviews 8.7/10 Service
  • 22 reviews 7.5/10 WiFi
  • 608 reviews 5.7/10 Cleanliness
  • 581 reviews 8.2/10 Breakfast
  • 117 reviews 7.1/10 Food
  • 63 reviews 9.3/10 Bar

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