ibis Den Haag City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 1,241 reviews

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ibis Den Haag City Centre - Image 1
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Jan Hendrikstraat 10, 2512 GL DEN HAAG, Netherlands

Description

Hotel extras

  • In the heart of the city

  • Just 10 minutes from the beach

  • Modern rooms with air conditioning

  • Breakfast served until 12:00

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

ibis Den Haag City Centre

Jan Hendrikstraat 10
2512 GL DEN HAAG
Netherlands

GPS:52.075916, 4.307236

Telephone
Fax +31 70 318 4319

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

During the day, our restaurant offers a themed approach to food, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,241 reviews

TripAdvisor Rating  4.0/5  1,314 reviews

Well located but rude staff

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The front desk staff was not pleasant to deal with. They got our names wrong on the invoice.

Dear Guest, Thanks for this review. We are delighted that you enjoyed the prime location of our hotel, conveniently situated in the heart of The Hague and within easy reach of both cultural sights and the beach. However, we apologize for the less than satisfactory aspects of your stay. We understand the importance of a peaceful environment, especially during the night, and regret that noise disturbances occurred. Additionally, we acknowledge that having more ironing facilities available would be beneficial for our business travelers and your suggestion has been noted. We are also concerned to hear about the unpleasant odor in your bathroom and the perception of our pricing and buffet etiquette. Regarding our team's demeanor, we are disheartened to learn that our service did not live up to your expectations. Our guests' comfort and satisfaction are our top priorities, and we regret that we fell short in this regard. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. Finally, we would like to reiterate the convenience of our hotel's location, placing guests at the center of The Hague's vibrant life, with easy access to public transportation and major tourist attractions. It would be a pleasure to see you again. Best regards, Team ibis Den Haag City Centre

Beautiful historical city

Customer review rating 3.5/5

Jenni Families - Confirmed reviews ALL

This is such a beautiful city with so much history. Residents are so polite and most surprisingly spoke English . Beautiful flowers all over. Easy and accessible transportation via euro rail and buses. Loved how environmentally conscious city is with wooden to go utensils and biodegradable to go cups. Stores close very early (5 or 6) which was surprising. Stayed at IBIS here and in Amsterdam. Very simple rooms, but we didn’t come to sleep. Day staff at the hotel were all very friendly and helpful. Even provided a wheelchair for my mom, which was very an awesome. Perk. Night staff was pretty unfriendly, but working nights is brutal.

Dear Jenni, We would like to thank you for this review about your recent experience in our hotel. Your acknowledgment of our team members is greatly appreciated. We always strive to provide a high level of personal service to all our valued guests and this will motivate the entire team to continue with these efforts. We are however sorry to hear that you were not entirely pleased with your room; your comfort is very important to us. We do have various room types and would be happy to assist you in selecting the right one to best suit your needs for your next visit. We hope to welcome you back. Best wishes, Team ibis Den Haag City Centre

Great hotel

Customer review rating 4.5/5

Blackers Friends - Confirmed reviews ALL

Comfortable bed, lovely en-suite, brilliant staff.

Dear Guest, Thank you for taking the time to review your stay. We are pleased that your experience was enjoyable and that our team members were able to make it even more special. We are very sorry for the delay experienced during the breakfast service and have shared your feedback with our team; we will work on ensuring that we don't have similar shortcomings in the future. We are looking forward to welcoming you again. All the best! Team ibis Den Haag City Centre

Disappointing

TripAdvisor rating 3.0/5

Patricia S TripAdvisor review

The staff were really nice and helpful, food at the bar was acceptable. The room was small, hot, stuffy and basic, and overlooked quite a noisy road. We had to ask for a fan (no aircon) ask for a kettle (no tea/coffee making facility) and although we were given mugs with the kettle, we were not given any tea or coffee! Thank goodness I travel with supplies. Nowhere to put anything, they obviously assume people only stay one or two nights, we had 9 nights (for a sports tournament) and found the lack of space challenging, we were provided with about a dozen coat hangers, at least there was hanging space! A double room with only one chair is an interesting concept. Room servicing was minimal, bed thrown together, clean towels provided, dirty cups not dealt with except by us. And for a Accor to claim they are trying to be planet friendly, the plastic bathroom was something to behold. Along with plastic tables and chairs I did not see much that was environmentally friendly. Breakfast had a good variety and the staff were able to provide me with gluten free rolls every morning for which I was very grateful, shame there were no other specific GF foods so thank goodness for the cheeses, ham and eggs. Overall disappointing, on the plus side, easy to access places of interest, trams and restaurants.

Dear Patricia, Thank you for your review. We are pleased that our team's friendliness and helpfulness stood out to you during your stay. It's rewarding to know that our efforts to provide a welcoming atmosphere are appreciated. However, we regret that some aspects of your experience did not meet the standards you expected. Our rooms are designed to be compact and efficient, we regret if this felt limiting during your longer stay and have noted your feedback. Additionally, our central air system is meant to ensure a comfortable climate and we regret if your room was warmer than you would have liked. Concerning the room amenities, we provide coffee and tea-making facilities in our Premium rooms and always encourage our guests to reach out to our 24-hour reception for any additional requirements they might have. Furthermore, we are continuously working on our sustainability practices to minimize our environmental impact. Your remarks are taken to heart as we strive to enhance our guest experience. Nevertheless, we are delighted that you enjoyed the variety of the breakfast and found our location convenient for accessing local attractions and public transport. The Hague has a rich array of cultural and historical sites to offer, and we are glad you could take advantage of this during your stay. We hope to welcome you back in the future. Best wishes, Team ibis Den Haag City Centre

Well located, medium stay

Customer review rating 3.0/5

Louis Business - Confirmed reviews ALL

Room smelt smokey, airco didn’t work. Bad pillows (way too soft, no support whatsoever) and hairs on towel. Toilet didn’t flush properly and soap dispenser needed fixing. Breakfast was somewhat basic but okay. Staff was friendly. A lot of noise in neighbourhood, did not go well with broken airco (window had to be open).

Dear Louis, Thank you for taking the time to share your feedback. We are pleased that you found our location convenient and appreciated the friendliness of our staff. Our team strives to provide a warm and welcoming environment for all our guests. However, we are sorry that your stay did not fully meet your expectations. We understand the importance of a fresh and welcoming room atmosphere, and we apologize for the smoke odor you experienced. Furthermore, we regret to hear about the issues with the air conditioning and are currently reviewing our maintenance procedures to ensure all rooms meet our standards. Additionally, the reported condition of the towel and cleanliness concerns are not up to our usual standards, and we have addressed this with our housekeeping team to prevent such instances in the future. We value your feedback as it helps us improve and continue providing excellent service to our guests. We hope to have the opportunity to welcome you back. With very best wishes, Team ibis Den Haag City Centre

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Other web-users rate our hotel

  • 1,068 reviews 9.1/10 Location
  • 1,397 reviews 5.8/10 Room
  • 955 reviews 8.5/10 Service
  • 19 reviews 8.4/10 WiFi
  • 564 reviews 5.4/10 Cleanliness
  • 537 reviews 8.1/10 Breakfast
  • 59 reviews 9.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.