ibis budget Malaga Aeropuerto Avenida Velazquez 2 stars

Dear Koray Mehet A., Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet your expectations and would like to provide some context regarding the circumstances surrounding your reservation. First and foremost, the fire that affected ibis Málaga Centro was a very serious and unexpected incident. As your arrival date coincided with the day on which this event occurred, the situation was understandably extremely challenging and, at times, chaotic for both guests and staff. Our priority was to ensure the safety of everyone involved and to find alternative accommodation for all guests whose reservations were affected. We fully understand that the disruption and the changes to your booking were frustrating. Although every effort was made to assist guests as quickly and efficiently as possible, we recognize that not every aspect of the process met the standards you expected, and for this we sincerely apologize. Regarding the room rate, we would like to clarify that you were not charged the rate originally booked at ibis Málaga Centro. Instead, the rate applied was that of our hotel, which was lower than the price of your initial reservation. The written confirmation you received reflected the room rate based on the information available to us at that time. As we had not received any indication that breakfast was included in your original booking, the confirmation was issued for accommodation only. Nevertheless, even after breakfast was added, the final amount charged remained lower than the total value of your original reservation at ibis Málaga Centro. We would also like to assure you that there was never any intention to take advantage of the circumstances. On the contrary, throughout this difficult situation, our team worked tirelessly to accommodate displaced guests, often with limited information and under considerable operational pressure. While we regret any confusion regarding the booking details, we firmly believe that our staff acted professionally and in good faith under exceptionally difficult circumstances. We appreciate your loyalty to Accor over the years and are genuinely sorry that this experience has left you disappointed. Your comments have been carefully noted and will be shared internally as part of our ongoing efforts to improve communication and guest support during unforeseen situations. Thank you again for your feedback, and we wish you all the best in your future travels. Kind regards, Deborah Ibis Budget Málaga Aeropuerto

Dear RICHARD D. W., We very much appreciate your comments regarding your stay at the ibis budget Malaga Aeropuerto Avenida Velazquez. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gema M

Dear Caroline, Thank you very much for taking the time to share such a detailed review following your recent stay with us. We are delighted to read that you appreciated our location, the comfort of the beds, and the convenience of our indoor parking. It is also very encouraging to know that our reception team made a positive impression through their professionalism and helpfulness. At the same time, we truly value your constructive comments. We are sorry for the inconvenience regarding the Accor ALL loyalty points. As an ibis budget property, certain programme conditions differ, but we completely understand your disappointment, especially after booking multiple rooms, and we appreciate you highlighting this. We also regret that the breakfast experience did not fully meet expectations. Your remarks about table clearance, replenishment, and the fruit selection have been shared with the team to ensure better organization and improved quality moving forward. Regarding the temperature in your initial rooms, we sincerely apologize for the discomfort experienced on your first night. Seasonal transitions can sometimes create these situations, but we understand how important room comfort is. We are glad that a room change helped improve the rest of your stay. Finally, we are sorry for the confusion with your reservation visibility on the Accor website. We understand how frustrating this can be and will review this internally to provide clearer information to our guests. We truly appreciate your balanced feedback and your willingness to recommend us despite these inconveniences. We hope to have the opportunity to welcome you again in the future and provide an even better experience. Kind regards, Claudia – Front Desk Department Ibis Budget Málaga Airport Avenida Velázquez