Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,533 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,533 reviews

TripAdvisor Rating  4.0/5  3,414 reviews

Certificate of excellence 2024

Perfect location

Customer review rating 5.0/5

Alistair Families - Confirmed reviews ALL

Excellent room great service would stay again if in London

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

Perfect for the price !

TripAdvisor rating 5.0/5

896christinel TripAdvisor review

Secure carparking, reasonable room rates, convenient for the Excel. We found the room very slightly tired but absolutely fine for the price. Bed was v comfortable. Easy check in. Didn't have breakfast as it's v expensive. Will stay again.

Poor for money.

TripAdvisor rating 2.0/5

fionah613 TripAdvisor review

Unfortunately not great for the money paid £515 for two nights (family room). Upon returning from event at excel we had no power which appreciated is nobody’s fault however it took over an hour for it to be fixed. Phone calls to Reception went unanswered meaning had to take child back down to reception to report. Eventually got to bed at midnight. No offer of alternative room only “just wait in the bar” which with a tired child at nearly midnight nobody wants! Housekeeping poor - tired, old bobbled bed linen and tea/coffee not replenished & cups not replaced leaving our used cups in situ. Disgusting white splashes on bathroom wall opposite toilet (ewwwww) not cleaned leaving me feeling quite sick. Surprised breakfast bit included for £500+ bit I guess kids go free so can’t complain. Service in bar/restaurant poor: sullen waiting staff although food was ok but bar ran out if orange juice at 7pm!

decent overall

Customer review rating 3.0/5

Ross Friends - Confirmed reviews ALL

having pushed us to register for an upgrade and then confirmed the upgrade when we arrived at the hotel, it was pretty poor to then find out we did not have an upgrade after all. the air-con in the room did not work either so it was very stuffy and did not make for a restful nights sleep. the hotel is well equipped and a good location with parking. it just let itself down on this occasion

Thank you for sharing your feedback. I’m pleased to hear that you found our hotel well-equipped and appreciated the location and parking facilities. However, I’m truly sorry for the confusion surrounding your upgrade and the issues you experienced with the air conditioning in your room. I would like to clarify that both rooms were upgraded two categories above the standard room type originally booked. I regret if this was not communicated clearly at the time of check-in. I also sincerely apologize for the discomfort caused by the air conditioning and the impact it had on your sleep. Your feedback is invaluable to us, and we will use it to improve both communication and our facilities to ensure a better experience for all our guests moving forward. I do hope we have the opportunity to welcome you back and provide you with the restful and enjoyable stay you deserve. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Estancia agradable

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Estancia agradable

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 1,267 reviews 9.1/10 Location
  • 1,768 reviews 6.7/10 Room
  • 1,528 reviews 7.6/10 Service
  • 36 reviews 4.5/10 WiFi
  • 812 reviews 6.2/10 Cleanliness
  • 634 reviews 6.8/10 Breakfast
  • 373 reviews 5.9/10 Food
  • 353 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.