Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,326 reviews

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ALLSAFE approved hotel

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,326 reviews

TripAdvisor Rating  4.0/5  3,282 reviews

Certificate of excellence 2023

Another great stay at London Novotel Excel.

TripAdvisor rating 5.0/5

LizzieeBeee Business - TripAdvisor review

Another great stay, and I will be back again. I often stay at this hotel for work, the proximity to the venue where I work is perfect and and find it very clean and the food is really good too. I enjoyed the meal this evening, our server, Jackson, was extremely polite and helpful.

Great Staff - Sara

TripAdvisor rating 5.0/5

markbL5908GW Business - TripAdvisor review

I really need to thank Sara in the restaurant who looked after us through our stay. Nothing was too much trouble and as a wheelchair user, Sara made everything possible. Food was good and the sofas comfy. Good location for the ExCel and plenary of lifts.

London business trip

TripAdvisor rating 5.0/5

Muhammad R TripAdvisor review

Rooms were nice and clean, slightly confusing bathroom/toilet layout but overall very nice Breakfast was nice, catered for all, fitore was especially helpful. Made us feel very welcomed when coming down for breakfast and also asked for freshly made vegetarian sausages to be made

Hi muhammadrY5755IN, Thank you for taking your time to share your experience at Novotel London ExCeL. We are delighted to read you've enjoyed our property and the team went extra mile to look after you. Ill be sure to pass your praises onto Fitore and the team. Thanks again and we hope to have you back soon! Kind regards, Aurelija Revuckaite Guest Experience Manager

7th time here l!

Customer review rating 4.5/5

George Families - Confirmed reviews ALL

All good so keep coming back, parking is beneficial and Staff are friendly

Dear George T., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As to room upgrade, I sincerely apologise we were unable to accommodate this time. Please rest assured we will look out for your next stay and do our best to upgrade you when possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Aurelija Revuckaite Guest Experience Manager

Good location, nice and pleasant room

Customer review rating 5.0/5

Linh Couples - Confirmed reviews ALL

Staff was welcoming, and the room was very clean and comfortable.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 1,147 reviews 8.9/10 Location
  • 1,659 reviews 6.7/10 Room
  • 1,473 reviews 7.3/10 Service
  • 40 reviews 6/10 WiFi
  • 768 reviews 5.9/10 Cleanliness
  • 647 reviews 6.7/10 Breakfast
  • 382 reviews 4.9/10 Food
  • 355 reviews 4.9/10 Value

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