Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,453 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,453 reviews

TripAdvisor Rating  4.0/5  3,351 reviews

Certificate of excellence 2024

Dirty and noisy

TripAdvisor rating 1.0/5

Andmtravels Families - TripAdvisor review

On entering the room, we could see long black hairs on floor and bedsheet. In the bathroom, there was a brown substance all over the tap handle and soap dispenser. The door handles and light switches were also sticky with this. I had to basically clean the room before my family used it. There are no lights in the dressing area, so difficult to do makeup, hair and get dressed properly. There was constant loud noise and banging through the night into the morning - like building work. On checkout we mentioned this and he said the lift was being fixed. We won't be returning. It was the worst hotel we've stayed at in years.

Dear Andmtravels, Thank you for sharing your feedback. I’m deeply sorry to hear about the cleanliness and noise issues you encountered during your stay. This is not the standard of service we strive to provide, and I regret that your experience was so disappointing. We take such matters very seriously and will be addressing the cleaning and maintenance issues you mentioned with our housekeeping and maintenance teams immediately. Your comfort and satisfaction are of utmost importance to us, and it is clear we fell short on this occasion. We appreciate your comments regarding the lack of lighting in the dressing area and the disruption caused by the lift repairs. We will review these aspects to see how we can improve our facilities and communication with guests during maintenance work. I understand that your experience has impacted your perception of our hotel, and I sincerely apologize for the inconvenience caused. Should you decide to give us another chance in the future, please contact me directly, and I will personally ensure your stay is comfortable and enjoyable. Thank you again for your feedback. Warm regards, Aurelija Revuckaite Guest Experience Manager

Satisfied,loved it

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Every thing is good, house keeping need to be better

Dear Sahil M., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Aurelija Revuckaite Guest Experience Manager

Nice and friendly

TripAdvisor rating 5.0/5

Martin S TripAdvisor review

The upper deck nice service by Audrie very kind and friendly. Nice food and good prices In a good distance to tube when travelling around London and close to o2 arena. Excel London right next to hotel. Rooms are nice and good beds, very happy about our stay

Hey ama201017, Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed the friendly service from Audrie and found the food to be both nice and reasonably priced. It’s great to know our location made it easy for you to explore London and access the O2 arena. We're also glad you were comfortable in your room. We look forward to welcoming you back for another enjoyable stay! Best regards, Aurelija Revuckaite Guest Experience Manager

Perfect!

TripAdvisor rating 5.0/5

Giulia L TripAdvisor review

I recently stayed at this beautiful hotel and had an excellent experience. The rooms were spacious and spotless. The staff was incredible, especially Audrie, who was charming, cheerful, and courteous. The buffet was also very good. I highly recommend this hotel.

Hey P5862WGgiulial, Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience during your recent stay at our beautiful hotel. It's fantastic to know that you found the rooms spacious and spotless, and that you enjoyed our buffet offerings. We're especially grateful for your kind words about our staff, particularly Audrie. Your compliments about her charm, cheerfulness, and courtesy mean a lot to us, and we will be sure to recognize her for her outstanding service. Thank you for recommending our hotel. We look forward to welcoming you back for another perfect stay in the future! Warm regards, Aurelija Revuckaite Guest Experience Manager

Novotel excel - F&B experience

TripAdvisor rating 5.0/5

Bilal U TripAdvisor review

Good food and fabulous breakfast ! Nice and caring staff One name I can’t leave - she is Audrie - lovely and caring staff who behave with us like a family member - appreciate Audrie 🥰 Highly recommended to stay here - breakfast , Staff and amenities good even though it is a bit far from London

Hi bilalummer, Thank you so much for your glowing review of your F&B experience at Novotel Excel. We are thrilled to hear that you enjoyed the good food and found the breakfast fabulous. It's wonderful to know that our staff, especially Audrie, made such a positive impression on you with their caring and friendly service. We will be sure to pass along your kind words to Audrie and the rest of our team. Your recommendation means a lot to us, and we are delighted that you found our amenities and service commendable, despite our location being a bit outside of central London. We look forward to welcoming you back for another enjoyable stay in the future. Please feel free to contact us if there is anything else we can do to enhance your next visit. Warm regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 1,183 reviews 9.2/10 Location
  • 1,702 reviews 7/10 Room
  • 1,453 reviews 7.6/10 Service
  • 36 reviews 4.5/10 WiFi
  • 781 reviews 6.2/10 Cleanliness
  • 635 reviews 7/10 Breakfast
  • 366 reviews 5.7/10 Food
  • 338 reviews 5.1/10 Value

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