Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,330 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,330 reviews

TripAdvisor Rating  4.0/5  3,278 reviews

Certificate of excellence 2023

Nice Novotel - recommended for Excel!

TripAdvisor rating 4.0/5

GarethSteer TripAdvisor review

Definitely recommend this hotel for anyone using the Excel centre. Nice rooms and bar area, good breakfast. Audrie was particularly helpful and friendly. Our team stay every year for the 100% Optical Conference and feel it’s good value, with an ideal location

Ready to help!

TripAdvisor rating 5.0/5

Julian C TripAdvisor review

We dropped in to the restaurant having been let down by a local restaurant - and Klea and Soro did everything they could to accommodate us. They realised we were very hungry so they made a way for us to sit and eat. So grateful they were on shift. The burgers were amazing and pizza picante spot on. So glad.

Hi Julcee, Thanks so much for sharing your thoughts! So pleased to see you were looked after by Klea, Sara and the team. Hope to see you back soon in house. Kind regards, Aurelija Revuckaite

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We stayed for 4 nights and it was very nice. The staff was great, very helpfull and with warm attitude. Only thing that was not to our satisfaction was the cleaning of the room. The inroom menu had coffiee stains and they didn't wipe of the tables. And at one point the room wasn't cleaned at all. But it was not a big thing for us and we will come again. Thank you

Dear Iris V., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Aurelija Revuckaite Guest Experience Manager

Great hotel, lovely service and good transport links

TripAdvisor rating 5.0/5

JimDodgson TripAdvisor review

Stayed at the Novotel several times. Team are very welcoming and location is great with access to Elizabeth line. Special mention to Tanzid and team for making our stay extra special. Rooms are clean and modern. Parking is limited onsite but plenty of extra at excel centre 2 mins walk away.

Hi JimDogson, Thanks so much for sharing your experience with us and you much valued loyalty! We are delighted to read Tanzid look after you with his team and made this memorable and special for you. Cannot wait to welcome you back. Thank you! Kind regards, Aurelija Revuckaite Guest Experience Manager

Ggood position

Customer review rating 4.5/5

Mr H. Couples - Confirmed reviews ALL

Breakfast was slightly disappointing. Dinner was excellent. Staff were affable and courteous. Room was very clean and comfortable

Hey, We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are however a bit saddened to see that you have not enjoyed your favourite breakfast items as they have been moved out of the buffet. We believe that all eggs must come out fresh of the pan/pot hence after considering such aspects as reducing food waste etc we have come to the decision to make this upon request for all our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 1,147 reviews 8.9/10 Location
  • 1,659 reviews 6.7/10 Room
  • 1,473 reviews 7.3/10 Service
  • 40 reviews 6/10 WiFi
  • 768 reviews 5.9/10 Cleanliness
  • 647 reviews 6.7/10 Breakfast
  • 382 reviews 4.9/10 Food
  • 355 reviews 4.9/10 Value

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