ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.1/5 819 reviews

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £25.00 for 24 hours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
United Kingdom

GPS:51.50756, 0.026393

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

Ibis London ExCeL Restaurant

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  819 reviews

TripAdvisor Rating  4.0/5  2,557 reviews

Great Stay!

TripAdvisor rating 5.0/5

John S TripAdvisor review

I recently had the pleasure of staying at Ibis London Excel and I must say, it was a truly wonderful experience. From the moment I arrived, I was greeted with warmth and professionalism by the hotel staff, which immediately set the tone for a great stay. My room was modern and clean. The bed was incredibly comfortable, ensuring a restful night's sleep after a long day of exploring the city. One aspect that stood out to me was the exceptional service provided by the hotel staff. They were attentive, friendly, and always ready to assist with any inquiries or requests. The hotel's location near the Excel Exhibition Centre was a major convenience, especially for ComicCon. Additionally, the nearby DLR station.

A sad joke. Hotels half the price and closer to central london are better.

TripAdvisor rating 2.0/5

Xamiakas TripAdvisor review

Wifi is basically non-existant, room smells of wet socks and the AC they have in the rooms and have controls over, switches off if you try setting to a temperature anywhere below +25C. In other words - a sad joke.

Dear R G, Thank you for sharing your feedback regarding your recent stay at ibis London Excel Docklands. We appreciate your review, although we're disappointed to hear about your experience falling short of your expectations. We apologise for the issues you encountered with the Wi-Fi. Reliable internet connectivity is important, and we will investigate the matter to ensure improvements are made. We're also sorry to hear about the unpleasant smell in your room. Our housekeeping team takes great care in maintaining a clean and fresh environment, and we apologise for any oversight in this regard. We apologise once again for any disappointment caused, and we appreciate you bringing these concerns to our attention. We hope you will reconsider giving us another chance in the future to provide you with a more satisfactory experience. Sincerely, Saira CIELOSZYK Operations Manager

Life saver

Customer review rating 5.0/5

Cleo H. Friends - Confirmed reviews ALL

Whilst visiting London over the weekend our original accommodation failed to provide us with our booking, meaning we were left stranded before our event, we were having no luck with finding over accommodation. Luckily for us Ibis had rooms available and managed to house 11 adults last minute for the night. The staff were incredibly kind and helpful and managed to turn our nightmare weekend into a lovely stay. Comfortable rooms, excellent view. Would definitely stay again.

Dear CLEO H., Thank you for sharing your positive experience with us. We are delighted to have been able to accommodate you and your group at short notice and provide a comfortable stay during your visit to London. We understand the stress and inconvenience of unexpected changes in accommodation, and we're glad that our team was able to assist you and turn your weekend around. Providing excellent service and ensuring our guests have a pleasant stay is always our top priority. It's wonderful to hear that you found the rooms comfortable and enjoyed the excellent view. Your kind words about our staff's kindness and helpfulness will be passed along to them. We truly appreciate your recommendation, and we look forward to welcoming you back in the future for another enjoyable stay. Best regards, Saira CIELOSZYK Operations Manager

Great value accomodation with good transport links to Central London

Customer review rating 4.5/5

Tim H. Couples - Confirmed reviews ALL

Stayed for a few nights whilst meeting up with family and fully met expectations

Dear TIM H., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saira CIELOSZYK Operations Manager

Excellent Location

Customer review rating 5.0/5

Kirsty Business - Confirmed reviews ALL

If you need to visit the ExCel London then this venue is perfect. A few minutes walk from ExCel. It has everything you need for a night or two. They also have the facility to hold your case for you after you've checked out so you don't have to drag it around all day. Will use again.

Dear Kirsty, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Saira CIELOSZYK Operations Manager

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Other web-users rate our hotel

  • 711 reviews 9.1/10 Location
  • 1,069 reviews 6.3/10 Room
  • 828 reviews 7.9/10 Service
  • 23 reviews 7.9/10 WiFi
  • 488 reviews 6.4/10 Cleanliness
  • 348 reviews 6.8/10 Breakfast
  • 222 reviews 5.8/10 Value
  • 134 reviews 8/10 Vibe

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