ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 972 reviews

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9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £25.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis London ExCeL Restaurant

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  972 reviews

TripAdvisor Rating  3.8/5  2,761 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Romulo S. Business - Confirmed reviews ALL

Not recognised as a Silver member Assigned a room with someone in which was extremely uncomfortable. When complained at the reception, the answer was “Are you sure?” Instead of apologising Breakfast: good variety but lack friendliness of the staff Location: very good

Dear Mr. S., Thank you for taking the time to share your feedback with us. I would like to begin by offering our sincere apologies for the distressing experience upon check-in. Assigning you to an already occupied room was entirely unacceptable, and I regret the discomfort and confusion this caused. The response you received at reception does not reflect the standard of service we hold ourselves to, and I can assure you this has been addressed with the team to ensure proper handling of such situations going forward—with professionalism, accountability, and a prompt apology. Please allow me to clarify that your Silver status with ALL – Accor Live Limitless was indeed recognised, and as a gesture of appreciation, you were upgraded to one of our premium rooms with enhanced amenities. I’m truly sorry if this was not communicated clearly during your stay. Your kind remarks about the breakfast variety and our location are appreciated, and we are equally grateful for your constructive comments about staff friendliness. This is an area where we are actively reinforcing our training, and your feedback helps us improve. We hope to have the opportunity to welcome you again and provide the seamless and respectful service you rightfully expect as a valued ALL member. Warm regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Customer review rating 4.5/5

Angela U. Solo - Confirmed reviews ALL

Friendly staff

Dear Angela, Thank you so much for your kind words and fantastic rating! We’re delighted to hear that you had an amazing stay and that our team made a friendly impression—it's what we love to hear! Your high scores across the board, from check-in to breakfast, truly mean a lot to us. We hope your next visit is just around the corner—we’ll be ready with a warm welcome (and maybe even an extra croissant at breakfast!). Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Customer review rating 4.5/5

Farha R. Friends - Confirmed reviews ALL

Had awesome stay in Ibis Excel for 5 Days 4 Nights, hotel was easy to find, location wise eventhough is far from central london but we were happy as it was a good & beautiful neighbourhood with the view of River Thames. Very safe to even walk at night to the the convenience store and train station. Even with the bar, excel on going events and airplane flying through, noise was never an issue. Overall we had a pleasant stay and one staff member stood out, Pheo. Very accommodating and helped us a lot during our stay.

Customer review rating 4.5/5

Benedicte J. Solo - Confirmed reviews ALL

Chambre spacieuse et confortable, bonne literie, avec vue sur la Tamise, ce qui était un plus, salle de bain basique mais pratique. Personnel très aimable.

Customer review rating 4.0/5

Lacoste G. Families - Confirmed reviews ALL

Hôtel bien situé Petit déjeuner très complet Personnel très agréable

Dear Ms. Lacoste, Thank you very much for your lovely feedback following your recent stay with us at ibis London Excel Docklands. We’re delighted to hear you enjoyed our convenient location, hearty breakfast, and the friendliness of our team — it’s always encouraging to know that these elements helped make your stay memorable. We will also do our best to identify the staff members you mentioned, so we can personally pass on your kind words! We truly appreciate your comments regarding the room amenities and the check-out experience. We’re sorry to hear about the inconvenience with your Uber drop-off at St Pancras — even with the best intentions, technology sometimes throws us a curveball. Please rest assured your feedback will be shared with the team to help improve clarity around transport assistance. Thank you once again for choosing to stay with us and for your loyalty as a Classic ALL member. We hope to have the pleasure of welcoming you and your family back again soon — perhaps next time with a mini fridge and some extra towels at the ready! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

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Other web-users rate our hotel

  • 1,070 reviews 9.3/10 Location
  • 1,386 reviews 6.4/10 Room
  • 1,266 reviews 8.8/10 Service
  • 37 reviews 7.5/10 WiFi
  • 634 reviews 6.5/10 Cleanliness
  • 547 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.