ibis Leeds Centre Marlborough Street 2 stars

Customer review rating (ALL Rating) 4.2/5 796 reviews

Best price
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ibis Leeds Centre Marlborough Street - Image 1
ibis Leeds Centre Marlborough Street - Image 2
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Marlborough Street 23, LS1 4PB LEEDS, United Kingdom

Description

Hotel extras

  • Close proximity to popular Leeds Trinity shopping centre

  • Central location, with plenty of nearby transport links

  • Hotel amenities include free Wi-Fi

  • Fogg's Restaurant serves a choice of international cuisine

  • Nearby landmarks include Leeds Town Hall & Leeds City Museum

Our accommodation(s)

Hotel location

ibis Leeds Centre Marlborough Street

Marlborough Street 23
LS1 4PB LEEDS
United Kingdom

GPS:53.79861, -1.56052

Telephone
Fax +44 113 220 4110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  796 reviews

TripAdvisor Rating  4.0/5  1,591 reviews

Pleasant stay. Great hotel and good value for money.

TripAdvisor rating 5.0/5

SHIRLEY G Couples - TripAdvisor review

Due to our daughter’s recent graduation at Leeds university we spent 2 nights here at the Ibis hotel 21/7/24 - 22/7/24 We found all the staff to be polite and friendly and the room was very clean. We found both the bed & pillows to very comfortable giving us a good nights sleep over the two nights. The bathroom was totally unexpected, we’ve never seen anything like this before but was very functional, clean and the shower was just brilliant. We also enjoyed drinks & snacks in the bar at night and the breakfast was very good with plenty of choices. Being so close to where our daughter now lives we shall definitely stay here again. Thank you Ibis and your wonderful staff.

Well located, quite room.

Customer review rating 4.5/5

M Business - Confirmed reviews ALL

Great location for Leeds City Centre. Quiet room, with AC.

Dear Marco P., Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our location and appreciated the quiet room with air conditioning. We regret to learn that the bed did not meet your expectations. Your comfort is very important to us, and we are always looking for ways to improve our services. We will certainly take your comments into consideration as we evaluate our amenities and make necessary improvements. We appreciate your constructive feedback and hope to have the opportunity to provide you with an even more comfortable stay in the future. kind regards, Carla Amorim Assistant General Manager

All good

Customer review rating 4.0/5

Hc Solo - Confirmed reviews ALL

Loved being on 12th floor - could see for miles

Dear Helen C., Thank you for your valuable feedback. We're glad to hear that you enjoyed the views from the 12th floor and found them impressive. We apologize for the less-than-friendly experience with our receptionist. Your comments will be shared with our team to ensure we improve our service quality. Additionally, we are sorry to hear about the stains on the ceiling. Our maintenance team has been informed and will address this issue promptly. Your feedback helps us enhance our services, and we hope to have the opportunity to welcome you back for a more pleasant stay. Best regards, Carla Amorim Assistant General Manager

Getting a refund is nearly impossible

TripAdvisor rating 1.0/5

chris c TripAdvisor review

I booked with the option of pay on arrival. They took my money without prior notice or permission nearly a month before my arrival. I was told the only way to get a refund was to cancel the booking. So I cancelled it. I have rang the call centre which is difficult go speak to someone. I was asked for a screenshot of proof of the money coming out. I had to photograph my screen as banking apps won't allow screenshot. I sent them proof. 5 days later I'm asked for proof again and still waiting for my money back.

Dear ChriscF6957FG, Thank you for taking the time to share your experience. We apologize for any frustration and inconvenience you have faced regarding your refund. Our team is currently unaware of any issues related to any refunds directly from our side. To help us assist you better, could you please confirm if your booking was made through a third party? If so, it's possible that the third-party booking site may be holding the funds, and would need to coordinate with them to resolve this issue. We understand how stressful this situation can be, especially when trying to speak with the call center and providing the necessary proof. Your feedback regarding the difficulties you've encountered in reaching our call center and the repeated requests for proof has been noted and will be addressed to improve our processes. Please rest assured that we are committed to helping you resolve this matter as quickly as possible. We appreciate your patience and understanding and look forward to resolving this issue to your satisfaction. Best regards,

Good stay

Customer review rating 4.5/5

Annette Families - Confirmed reviews ALL

Clean room, nice breakfast and very friendly staff. Don't need anything more for a short stay.

Dear Annette R., Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Amorim Assistant General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 817 reviews 8/10 Location
  • 1,292 reviews 7/10 Room
  • 1,007 reviews 8.9/10 Service
  • 27 reviews 8.3/10 WiFi
  • 757 reviews 7.2/10 Cleanliness
  • 403 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.