Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.5/5 5,071 reviews

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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,071 reviews

TripAdvisor Rating  4.1/5  5,766 reviews

Customer review rating 4.0/5

Faiek F. Couples - Confirmed reviews ALL

Overall it was a good experience. Compared to the age of the facility, its very well maintained. Also, the close proximity to MRT, Park Parade mall, food court, and i12 Katong is a big help. Also, the staff were prompt with every service request. But on the first day, there were some dirty areas in the washroom which was a big turnoff. The staff was prompt with the cleaning thought. We wrote our obaervations on a note, and they were addressed. The money exchange machine on the 4th floor was a rip-off, please change the vendor. In-room dining menu was too expensive. Also, unavailability of ceramic cutleries for room guests and asking for payment for cutleries that was one-time use was really an extreme budget hotel trait. But again the overall service from all personnel and the warm attitudes shown is commendable. Finally, a big thanks to you all for the nice cake to celebrate our Anniversary. Cheers!

Dear Mr Faiek F., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Singapore Roxy. We are pleased to hear that you enjoyed the overall experience, particularly our location and the attentiveness of our staff. However, I sincerely apologize for the cleanliness issues you encountered in the washroom upon your arrival. We appreciate your understanding as our team promptly addressed your observations. Your comments regarding the money exchange service and in-room dining pricing have been duly noted, and we will take them into consideration for future improvements. Regarding the use of cutleries, we understand your concerns and appreciate your feedback, as it helps us improve our services. We are delighted that you enjoyed the anniversary cake, and we thank you for recognizing the efforts of our team. We hope to welcome you back for another pleasant stay in the future. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.0/5

Francis J. Business - Confirmed reviews ALL

Cosy bed, beautiful atmosphere

Dear Mr J., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the comfortable bed and the beautiful atmosphere. It is our aim to provide a memorable experience for all our guests. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.5/5

Chad D. B. Business - Confirmed reviews ALL

great service, kind staff and overall great experience.

Dear Mr B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our service and found our staff to be kind. Your appreciation motivates us to continue providing excellent experiences. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 3.0/5

Giridharan S. Families - Confirmed reviews ALL

Old building, bathroom shower , faucet are not cleaned hence water stinks /smells

Dear Mr. S., Thank you for your feedback. We regret to hear about the cleanliness concerns in your bathroom. Maintaining high standards of hygiene is a priority for us, and your comments will be reviewed with our housekeeping team to ensure a better experience for future guests. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Hanh P. N. Families - Confirmed reviews ALL

The hotel is located next to Marine Parade MRT Station, Marine Parade Parkway Mall and a local market where you can find so many local food shops. Furthermore, the hotel is near East Coast beach. The hotel staff is super friendly and help us so much for check-in and check-out.

Dear Mr N. Hanh P., Thank you for sharing your positive experience at Grand Mercure Singapore Roxy. We are delighted to hear that you found our location convenient and enjoyed your interactions with our friendly staff during your stay. Your kind words motivate us to continue providing excellent service and amenities. We hope to welcome you back for another enjoyable visit in the future. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,966 reviews 9.6/10 Location
  • 2,145 reviews 7.3/10 Room
  • 2,330 reviews 9/10 Service
  • 53 reviews 6.8/10 WiFi
  • 926 reviews 8/10 Comfort
  • 873 reviews 7.5/10 Cleanliness
  • 586 reviews 5.7/10 Vibe
  • 558 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.