Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.3/5 4,043 reviews

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Description

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,043 reviews

TripAdvisor Rating  4.5/5  3,306 reviews

Certificate of excellence 2023

check in e check out

Customer review rating 3.0/5

Ivana S. Business - Confirmed reviews ALL

check in e check out muito demorado....40 mina na fila do check in

Prezada Senhora Ivana, Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certa de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Guilherme Sanson Gerente Geral

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Awesome breakfest, Great room and gym

Dear Pedro Lima C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Improvement points..

Customer review rating 3.0/5

Leandro Solo - Confirmed reviews ALL

Upon my arrival, I noticed a dirty plate resting in the fridge. It stood there from the day I checked in until the day of my departure. Despite bringing it to the attention of the receptionist, no action was taken to address it. Additionally, I was astounded to discover that they were charging BRL 11.00 for a mere 275ml can of water. Such pricing appears unjustifiable and borders on exploitation.

Dear Leandro G., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

good stay

Customer review rating 4.0/5

Hugo M. Families - Confirmed reviews ALL

staff friendly and helpful, location is king

Dear Hugo M., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Best hotel-professional, helpful and top notch amenities.

Customer review rating 5.0/5

Molly B. H. Families - Confirmed reviews ALL

Thank you for making a truly amazingly positive experience in Brasil . My son was married during Carnival and you provided impeccable rooms and services for all our guests. The food was scrumptious, gym,pool,sauna were great and most of all the view from rooms was breathtaking. Thank you and I will bring family and friends back

Dear Molly Baer H., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 680 reviews 8.9/10 Location
  • 1,697 reviews 6.7/10 Room
  • 1,644 reviews 7.5/10 Service
  • 50 reviews 3.8/10 WiFi
  • 796 reviews 7.8/10 Breakfast
  • 589 reviews 6.4/10 Cleanliness
  • 400 reviews 6.5/10 Amenities
  • 302 reviews 3.4/10 Value

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