ibis Hong Kong North Point 3 stars

Customer review rating (ALL Rating) 4.1/5 532 reviews

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138 Java Road, NORTH POINT,  HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • A11, A12 号機場巴士，往返機場及市區

  • 50m² meeting room

  • Free WIFI throughout the hotel

  • Shopping in nearby Causeway Bay

  • Visiting exhibition in HKCEC 10 min by Taxi

Our accommodation(s)

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Hotel location

ibis Hong Kong North Point

138 Java Road, NORTH POINT
 HONG KONG
Hong Kong SAR, China

GPS:22.292323, 114.200432

Telephone
Fax +852 2588 1123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

The Restaurant

"The Restaurant" offers all day dinning with international cuisine in a relaxed ambiance, a perfect venue to unwind and relax.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  532 reviews

TripAdvisor Rating  3.5/5  3,045 reviews

Customer review rating 2.5/5

Emily W. Couples - Confirmed reviews ALL

Need renovations

Dear Guest, Thank you for your feedback. We appreciate your comments regarding our location. We are aware that our facilities may require updates, and your insights will be considered as we plan for future improvements to enhance our guests' experience. Best regards, ibis Hong Kong North Point

Customer review rating 5.0/5

Chui M. C. C. Solo - Confirmed reviews ALL

Everything are nice and all hotel staff are friendly and helpful, especially the reception staff. I have a wonderful and enjoyable stay with you.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and our staff helpful. It is our aim to provide a pleasant experience for all our guests. best regards, ibis Hong Kong North Point

Customer review rating 4.5/5

Chor K. L. Solo - Confirmed reviews ALL

I like the manner and resourcefulness of their staff . Besides, they in particularly Michelle Chan is a very staff …attentive, efficient not only helpful but also considerate. She is always willing to proactively solve customer’s problems and concerns at her best efforts . She is an invaluable asset of IBIS North Point.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our team, especially Michelle Chan, made a positive impact on your experience. It is always our goal to provide exceptional service, and your recognition of our staff's efforts is greatly appreciated. We look forward to welcoming you back to ibis Hong Kong North Point in the future. Best regards, ibis Hong Kong North Point

Customer review rating 1.0/5

Teck H. K. Solo - Confirmed reviews ALL

ACCOR booking always had a bay payment experience as i had same when i checked in the hotel. They pre authorise "X" amount and then ask you to pay again in full when at the hotel. And, different ACCOR hotel has different practice. This leads to my card being charged while their machine read "failed" and i had to pay by cash and chase my credit card provider to do the refund for the pre authorised amount plus the newly charged full amount. It is VERY troublesome to book via ACCOR and wasted a lot of my holiday time........... Interior of building is old, greenish, look like hospital and felt sad. Rust in toilet metal pieces, stains in rooms with mold all visible. AND, very noisy with trucks, buses and other vehicles passing by non-stop even though i had asked for a quiet room. Lift waiting can be forever at anytime depending on the lift direction and there were only 2. Service at counter check in was fine. Friendly and nice from a young lady while the man advising her was more middle age and nonchalant.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at ibis Hong Kong North Point. I would like to express my sincere apologies for the inconveniences you encountered during your visit. I understand your frustration with the payment process you experienced at check-in. We strive to provide clarity regarding our pre-authorization policy, and I apologize for the confusion caused. Your comments about the condition of the room and the noise levels have been duly noted. We are committed to maintaining our facilities and ensuring a comfortable environment for all guests, and your feedback will assist us in identifying areas for improvement. I appreciate your recognition of our check-in staff's service, and I will ensure your feedback regarding the overall experience is communicated to the relevant departments. Your experience is important to us, and we value your comments as they help us enhance our services. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Sincerely, ibis Hong Kong North Point

Customer review rating 4.0/5

Loran M. Couples - Confirmed reviews ALL

Front desk staff polite and helpful

Dear Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the city view room and found our front desk staff to be polite and helpful. Your satisfaction is our priority. Best regards, ibis Hong Kong North Point

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Other web-users rate our hotel

  • 2,223 reviews 9.7/10 Location
  • 2,222 reviews 5.1/10 Room
  • 1,117 reviews 8.4/10 Service
  • 41 reviews 9.1/10 WiFi
  • 1,336 reviews 1.9/10 Comfort
  • 732 reviews 6.8/10 Cleanliness
  • 241 reviews 6.8/10 Breakfast
  • 8 reviews 2.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.