Mensagem informativa

Mercure São Paulo Pinheiros Hotel 4 estrelas

Classificação clientes Avis 4.3/5 11.088 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

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Como funciona?
+ 27 Serviços

Extras do hotel

  • Aproveite um hotel em São Paulo com piscina, sauna e academia

  • Salão de evento moderno com capacidade para 100 pessoas

  • Crianças até 11 anos acompanhadas dos pais não pagam

  • 15 minutos de carro do Shopping Eldorado

  • 20 minutos de carro até o Aeroporto de São Paulo - Congonhas

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 12h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento Serviços pagos
  • Acessibilidade para pessoas com mobilidade reduzida
  • Aqui seu pet é muito bem-vindo! 50% OFF na taxa PET Serviços pagos
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Serviço de passadoria Serviços pagos
  • Lojas/compras Serviços pagos
  • Mensageiro
  • Concierge
Lazer e atividades
  • Piscina não-aquecida em área interna
  • Academia
  • Sauna Temporariamente Fechada
Alimentação
  • Café da manhã Serviços pagos
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços de negócios
  • 3 Sala(s) de reuniões
  • Business center de auto-atendimento
  • Serviço de cópia/impressão disponível

Localização do hotel

Mercure São Paulo Pinheiros Hotel

Rua Capote Valente 500
Pinheiros
05409000 sao paulo
brasil

Tel: +5511 30694000

Fax: (+55)11 30694047

Check-in a partir das 12h00

Check out até as 12h00

  • RODOVIÁRIA BARRA FUNDA :  Zona Oeste Rodoviária Barra Funda

  • RODOVIÁRIA TIETÊ :  Zona Norte Rodoviária Tietê

  • METRO CLINICAS :  Linha 2 - Verde Clinicas

  • METRO OSCAR FREIRE :  Linha 4 - Amarel Oscar Freire

  • De avião

    AEROPORTO DE CONGONHAS A 10 km / 6 milhas

  • De avião

    AEROPORTO DE GUARULHOS A 33 km / 20 milhas

  • De helicóptero

    HOTEL GRAND MERCURE IBIRAPUERA A 6 km / 3 milhas

  • De carro

    MARGINAL PINHEIROS A 3 km / 1 milhas

  • De carro

    MARGINAL TIETE A 7 km / 4 milhas

  • De trem

    ESTACAO DA LUZ A 20 km / 12,43 milhas

  • De trem

    ESTAÇÃO BARRA FUNDA A 6 km / 3 milhas

  • De trem

    ESTAÇÃO PINHEIROS A 3 km / 1 milhas

GPS:-23.55715, -46.675651

Nossas acomodações

Todos os quartos contam com Wi-Fi grátis, ar condicionado e cofre, além de serviço de quarto do meio-dia até às 22hrs. Não deixe de aproveitar toda a estrutura proporcionada por nossos quartos confortáveis e funcionais!

Nossos restaurantes e bares

LA TERRINA

Tipo de culinária: Internacional

O restaurante La Terrina o convida a experimentar os sabores da clássica culinária italiana. Com uma decoração aconchegante remetendo às tradicionais vilas italianas, seu cardápio conta com opções de massas frescas que irão encantar seu paladar!

LA TERRINA

Descontraído e ideal para relaxar, o Bar La Terrina é perfeito para um happy hour com amigos e conta com drinks, carta de vinhos e aperitivos! A programação musical clássica e popular cria uma atmosfera agradável e animada para aproveitar o fim de tarde

Foto não contratual

  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 3

  • Tamanho máximo: 90

  • Capacidade máxima: 100 pessoas

  • Capacidade máxima para banquete: 36 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure São Paulo Pinheiros Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

11.088 comentários

Classificação no TripAdvisor 4.0/5

1.187 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Internet Problem

Classificação TripAdvisor 3.0/5

pauloalmeidane2 Business - 27/10/2019 Avaliação certificada TripAdvisor

The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .

Dear Mr. Paulo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. About the internet, we are very sorry. We will check it and fix the problems that you told us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Feel at home, again.

Classificação TripAdvisor 5.0/5

592carlosr Family - 22/08/2019 Avaliação certificada TripAdvisor

I use to stay in this hotel for more than 15 years, at least once a month. Cost-benefit ratio is good, and almost all employees already know me. They know exactly what I want, and are very kind. And location is absolutely perfect.

Hello Mr. Carlos, Thank you for your great review about your stay in our Hotel. We are glad that you enjoyed and hope to see you soon. Best Regards, Patrícia Mendes - Quality Mercure Pinheiros Hotel

Good, basic quality, great food, limited outside space

Classificação TripAdvisor 4.0/5

Helen W Business - 01/07/2019 Avaliação certificada TripAdvisor

Perhaps it is a factor of staying in Sao Paulo where city space is clearly at a premium, with many high rise buildings, but the hotel lacked outside space. It had a lovely huge foyer which would benefit from perhaps opening up more readily (bi-fold doors) into small garden area - with perhaps a coffee bar? The outside space was being renovated, but instead of park benches, some more comfortable seating, soft loungers, seating around tables would be more pleasant. Pool, odd that with swimsuit on and when wet, users have to walk through gym area - not encouraging for the more body conscious of us. Rooms nice, but for standard of hotel, I would have thought larger shower/bath towels, better quality accessories. No kettle - wouldn't think to heat water in a microwave. Restaurant - lovely food, lovely service. Piano bar area a nice touch but a little squashed (why not use that foyer area a bit more). Reception really helpful, friendly and accommodating. People sell the hotel - well done to all the staff (including housekeeping who kept my room pristine).

Dear Ms. Helen, We appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback and suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Quality - Mercure SP Pinheiros

Simple but comfortable

Classificação TripAdvisor 5.0/5

Barbara W Friends getaway - 06/08/2018 Avaliação certificada TripAdvisor

I stay at this hotel mainly for its location in a lively and safe neighborhood and very near my closest friends. But it's also a very pleasant place to stay. The rooms are mini-suites that are cleverly configured, and if you have work to do, there's a desk area with outlets. The suite has all the basics--a TV that swivels to be used either in the living room or bedroom, a lockbox, a mini-bar and a microwave. There could be a few more kitchen utensils and the internet continues to be a little unpredictable--it's almost impossible to Skype. But the rooms are clean and comfortable and the staff is friendly and helpful. The hotel's breakfast is okay but there's also an excellent bakery on the corner that's a good option for breakfast.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Weekend with my daughter

Classificação TripAdvisor 5.0/5

NicholasRibeiro Family - 30/05/2018 Avaliação certificada TripAdvisor

Because of strike, I arrived at midnight. There was no trouble. I entered my room and I saw a bottle of mineral water as courtesy. When I made the booking, I demanded a room with windows to street. They made a reservation exactly as my demand.

Dear Mr. Nicholas, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Good bargain & location

Classificação TripAdvisor 4.0/5

Mohammed A Solo travel - 17/05/2018 Avaliação certificada TripAdvisor

Safe; only card keys can access the floors. 10 mins away from Paulista & Vila Medelena by public transport So many restaurants, convenience stores & cafes within walking distance. They offer online check-in & 10% discount on room rates for hotel members.

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Unfussy, Easy, Excellent Staff

Classificação TripAdvisor 5.0/5

mupasta Family - 06/03/2018 Avaliação certificada TripAdvisor

Very practical, great location (bars, restaurants, supermarkets nearby), staff extremely helpful, courteous, professional. Didn't have a single problem - on the contrary - over a week-long stay. Breakfast is excellent and restaurant staff especially kind, warm, accommodating. Their manager, Mr Antonio (Toninho) is totally on the ball and so incredibly nice. Will return every time I stay in Sao Paulo.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

A hotel in need of general but easy to fix improvements

Classificação TripAdvisor 3.0/5

Rowbav Business - 20/09/2017 Avaliação certificada TripAdvisor

I've stayed at this hotel before when in São Paulo on business and despite my overall average rating may well stay there again just because of its proximity to where I need to be when in São Paulo and because it is an Accor Hotel, but it is frustrating in several ways. Here are some things that need attention: 1. Each time I had cause to be at reception; check-in, ask a question, get the room key just given to me to work, change rooms as the one first allocated was the complete opposite to my Accor Platinum membership profile, check-out; there was always only ever one, very slow, attendee. 2. Put cutlery in the empty cutlery container in the room. 3. Replace used toiletries in the room daily. Note: this never happened with my last stay without asking either. 4. Take note of Accor member profiles and don't allocate members a room directly outside of the lifts when the specific profile request is to be away from the lifts.

Agradecemos pelos seus comentários sobre sua estada no Mercure Sao Paulo Pinheiros Hotel. Esperamos lhe receber novamente em breve. Cordialmente, Hotel Mercure Pinheiros

Disappointing

Classificação TripAdvisor 2.0/5

suldobrasil70 Business - 15/09/2017 Avaliação certificada TripAdvisor

That place requires maintenance in several areas. Rooms are OK but smaller than in other Mercures in São Paulo for the same price. Gym is nice, pool was under maintenance. Breakfast room is way too small given the number of rooms. Elevator door guides and panels are dirty, doors must be jamming a lot. Checkout took 15 minutes and I have not received the Brazilian 'Nota Fiscal' after sending one email, will have to send again. It has been the second time that I stayed in that Mercure but sorry, I'll stay at other Mercures next time.

Agradecemos pelos seus comentários sobre sua estada no Mercure Sao Paulo Pinheiros Hotel. Esperamos lhe receber novamente em breve. Cordialmente, Hotel Mercure Pinheiros

Claim

Classificação TripAdvisor 3.0/5

722guyvk Business - 28/02/2017 Avaliação certificada TripAdvisor

Three people of our group (RATP- IXXi from Paris-France) booked in Mercure Pinheiros São Paulo for 4 nights due to proximity of our client . More, our target was to work together in the hotel connected with the RATP headquarters in Paris by internet to exchange informations and important documents building up our client contract. How to do that without internet availability during this 3 days period? We were obliged to change hotel in the third day, this because reception continually certified: "Internet will be available max in 2 hours" . But never. No business work possible for a Multinational Company in Mercure Pinheiros São Paulo hotel.

Dear Guest, We thank you for your comments about your stay at the Mercure São Paulo Pinheiros Hotel. We regret the problems reported here, rest assured that we will take all necessary measures to ensure that such incidents do not recur. We will do our best to make your stay a pleasant experience. We hope to see you again soon. Regards, Patrícia Mendes Quality - Mercure SP Pinheiros

My place in Sao Paulo

Classificação TripAdvisor 5.0/5

patyzis Family - 15/01/2017 Avaliação certificada TripAdvisor

I usually go to são paulo 2 or 3 times a year and always stay at the same place. Already feeling at home there! Crew are nice and good accommodations. As always, I recommend it! It's clean, quiet rooms, good breakfast fot start the day.

Dear Mrs. Patricia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Aircon problem- confusing staff

Classificação TripAdvisor 2.0/5

baianointheworld Couples - 11/01/2017 Avaliação certificada TripAdvisor

The check in took more than 15min. And after this, I was given a two bedded room - even though I request a double bed. I was not acknowledged by my Accor Le Club fidelity program, was not offered a free room upgrade or a welcome drink, as I should by their rules. Aircon worked poorly. Bathroom clogged once. At check out, was almost charged for breakfast - even though it was included in my reservation. Location was great and bed nice. Room clean.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to see you again soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Visiting my daughter

Classificação TripAdvisor 5.0/5

NicholasRibeiro Family - 16/12/2016 Avaliação certificada TripAdvisor

Since 2014, Each 15 days, I've been visiting my daughter in Saint Paul (São Paulo) and I've been choosing this hotel. There is two very important things to choose this hotel. First, there is a swimming pool with warm water (my daughter loves swimming). The second thing, the hospitality fro the staff is the best. They've known not only my name but my wishes.

Dear Mr. Nicholas, We thank you for your comments about your stay at the Mercure Sao Paulo Pinheiros Hotel. It was with pleasure that we received your congratulations. Your satisfaction is the best reward for us, who work every day to offer the best service to our guests. We hope to see you again soon. Cordially, Patrícia Mendes - Quality Mercure SP Pinheiros

personal

Classificação TripAdvisor 4.0/5

lucianab820 Solo travel - 31/10/2016 Avaliação certificada TripAdvisor

very good service and reception, I used points to schedule and everything was fine. I used to use an agency for the reservation,however I did everything by APP accor and it was very easy and helpful. I recommend the services.

Dear Mrs. Luciana, We thank you for your comments about your stay at the Mercure Sao Paulo Pinheiros Hotel. It was with pleasure that we received your congratulations. Your satisfaction is the best reward for us, who work every day to offer the best service to our guests. We hope to see you again soon. Cordially, Patrícia Mendes - Quality Mercure SP Pinheiros

Mercure Pinheiros

Classificação TripAdvisor 4.0/5

ClaudioSorocaba Couples - 26/10/2016 Avaliação certificada TripAdvisor

Good location in Pinheiros with many restaurants nearby. Parking car at the building. There is mini kitchen in the room, but no napkin. WiFi is slow. Only one bedside table. Amenities were refilled everyday.

Dear Mr. Claudio, We thank you for your comments about your stay at the Mercure Sao Paulo Pinheiros Hotel. It was with pleasure that we received your congratulations. Your satisfaction is the best reward for us, who work every day to offer the best service to our guests. We hope to see you again soon. Cordially, Patrícia Mendes - Quality Mercure SP Pinheiros

Among friends

Classificação TripAdvisor 4.0/5

paulojungercarvalho Family - 17/09/2016 Avaliação certificada TripAdvisor

I felt once more as if I were really among friends. The hospitality and liability of the staff is not to be forgotten. I do thank Jessica Cunha for being so charmingly helpful. Fiama would also greet us and introduce us every morning to a large room to take our breakfast. Quite a breakfast by the way! Thanks to Mr Lavor also.

Dear Mr. Carvalho, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Quality - Mercure SP Pinheiros

Expected higher quality hotel

Classificação TripAdvisor 2.0/5

williamkusa Business - 30/03/2016 Avaliação certificada TripAdvisor

I stayed at this place from March 5 through 21st and from March 25th through 27th. In both occasions the bathroom sink drain was clogged and had to be fixed. This is unacceptable. I stayed in other Accor chain hotels and that never happened. On March 12th the keys system didn't work. I had to have people escorting me to take the elevator and to open the room door. Ridiculous. It's unacceptable that the hotel have only one machine to program the keys. Throughout the entire staying the key reader in elevator #2 didn't work well. Sometimes I had to have the key reprogrammed.

Dear Mr. William, We greatly appreciate your comments regarding your accommodation at the Mercure Sao Paulo Pinheiros. Mercure hotels always seek to provide the best service quality in their stays, so your feedback is very important to us. Make sure that the necessary measures to improve the quality of the points raised preventing future occurrences will be taken. Again, we appreciate your comments and look forward to the next opportunity. Sincerely, Quality Hotel Mercure SP Pinheiros

As if you were at home...

Classificação TripAdvisor 5.0/5

paulojungercarvalho Couples - 25/02/2016 Avaliação certificada TripAdvisor

Quite a practical, comfortable and sympathetic hotel at the very heart of São Paulo. The reception is excellent. We can still remember Juliana Cunha's nice smile and her discrete way of giving every kind of tip to the travellers.

Dear Mr. Carvalho, Thank you for your review of your stay at the Mercure Sao Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback on our service. We hope to see you again soon. Sincerely, Quality - Mercure SP Pinheiros

Nice hotel for a business trip

Classificação TripAdvisor 5.0/5

caracol16 Business - 22/01/2016 Avaliação certificada TripAdvisor

I had a good experience. Spent 1 night at his hotel for a business meeting. Good location, nice breakfast, clean rooms and nice staff. Room is not super big but it is fine for a business stay. Experience was good and reccomend.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Quality - Mercure SP Pinheiros

Good Location

Classificação TripAdvisor 4.0/5

Tirlogh Solo travel - 20/01/2016 Avaliação certificada TripAdvisor

Modern hotel, good views of the city, large swimming pool, close to metro, even closer to lots of shops and eateries. Hotel is located in an area far away from the grittier areas of São Paulo, so feels quite relaxed out and about.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Quality - Mercure SP Pinheiros

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