Mercure Sao Paulo Pinheiros

Mercure Sao Paulo Pinheiros 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 1.809 comentários

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Extras do hotel

  • Aproveite um hotel em São Paulo com piscina, sauna e academia

  • Salão de evento moderno com capacidade para 100 pessoas

  • Crianças até 11 anos acompanhadas dos pais não pagam dormindo com os pais

  • 15 minutos de carro do Shopping Eldorado

  • 20 minutos de carro até o Aeroporto de São Paulo - Congonhas

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brasil

GPS:-23.55715, -46.675651

Telefone +55 11 3069-4000

Fax +55 11 3069-4047

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

LA TERRINA

O restaurante La Terrina o convida a experimentar os sabores da clássica culinária italiana. Com uma decoração aconchegante remetendo às tradicionais vilas italianas, seu cardápio conta com opções de massas frescas que irão encantar seu paladar!

Nossas acomodações

Os quartos do Mercure São Paulo Pinheiros irão te surpreender! Para viagens a negócios ou a lazer, nossas acomodações oferecem o máximo de conforto, pois estão equipadas para atender as mais variadas necessidades. Todos os quartos contam com Wi-Fi grátis, ar condicionado e cofre, além de serviço de quarto do meio-dia até às 22hrs. Não deixe de aproveitar toda a estrutura proporcionada por nossos quartos confortáveis e funcionais!

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  1.809 comentários

Classificação no TripAdvisor  4.0/5  1.230 comentários

Great location, it serves it's purpose

Classificação TripAdvisor 3.0/5

L W Negócios - Avaliação certificada TripAdvisor

The hotel is fine, it has a good location and it serves it's purpose. The rooms have a small feeling to them because they are all devided into a small bedroom and a small lounge area. The bathrooms could use an upgrade, however the shower is great. The staff is a bit of a problem, they are not very focused on the needs of the guest.

Hi L W, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Unfortunately not like before

Classificação TripAdvisor 2.0/5

119j_rnb Negócios - Avaliação certificada TripAdvisor

I had stayed in the hotel several times before and always left very good ratings. But not this time. A lot of things have changed compared to our last stays: 1) We arrived at 5 in the morning and asked for an early check-in. Normally we paid the rate of 1/2 day for this, now we had to pay a full day. 2) The room card is needed to access the respective floor with the elevator. This never really worked and I had to get five new cards during my stay. 3) No complimentary water, tea, or coffee in the room anymore. 4) Room incl. bathroom outdated and outworn. When I used the hair-dryer, the lights in the bathroom were flickering. 5) We had phoned the hotel before our booking and asked if there were any renovations and constructions planned as we experienced this last time. The answer was no but when we arrived, the gym and other sections of the hotel were not accessible and noisy work was taking place.

Dear 119j_rnb Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing experience at Mercure Sao Paulo

Classificação TripAdvisor 2.0/5

enriques446 Negócios - Avaliação certificada TripAdvisor

Stayed twice within 2 weeks in this hotel, and both occasions were full of details which makes your stay unpleasant, definately will look for other options the next time in SP. Bathroom towels were old and ripped, Cold rooms, air condition can’t warm up the room, requested blanket and were unavailable. Portable heaters available but bad quality and really didn’t work. Requested room service in both stays and they always got something wrong. Check in service is not kind/polite. I drove to the hotel, and the parking lot is extra-bureaucratic as one employee has to generate 3 tickets every time you get your car in or out, and yes, you also have to wait for him every time.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Great location

Classificação TripAdvisor 4.0/5

Gaby E Negócios - Avaliação certificada TripAdvisor

Perfect for my needs location wise, slide to the hospital and pretty close to everything I needed. The Room very comfortable and clean, with a microwave, a set of plates and cutlery very useful for some coffee and anything I bought to eat! One of the best showers I’ve had I my life lots of water and great pressure. The bed good, not hotel-wonderful but overall good night sleep. The included buffet breakfast was very complete with a large variety of different foods, and one of the best pao de queijo I’ve tried! ;)

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Internet Problem

Classificação TripAdvisor 3.0/5

pauloalmeidane2 Negócios - Avaliação certificada TripAdvisor

The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .

Dear Mr. Paulo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. About the internet, we are very sorry. We will check it and fix the problems that you told us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 380 comentários 9.3/10 Localização
  • 706 comentários 6.1/10 Quarto
  • 757 comentários 7.7/10 Serviço
  • 36 comentários 4.2/10 Wifi
  • 390 comentários 7.4/10 Café da manhã
  • 274 comentários 6.3/10 Limpeza
  • 160 comentários 7.4/10 Comida
  • 156 comentários 8.8/10 Piscina

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