Because of strike, I arrived at midnight. There was no trouble. I entered my room and I saw a bottle of mineral water as courtesy. When I made the booking, I demanded a room with windows to street. They made a reservation exactly as my demand.

Safe; only card keys can access the floors. 10 mins away from Paulista & Vila Medelena by public transport So many restaurants, convenience stores & cafes within walking distance. They offer online check-in & 10% discount on room rates for hotel members.

Very practical, great location (bars, restaurants, supermarkets nearby), staff extremely helpful, courteous, professional. Didn't have a single problem - on the contrary - over a week-long stay. Breakfast is excellent and restaurant staff especially kind, warm, accommodating. Their manager, Mr Antonio (Toninho) is totally on the ball and so incredibly nice. Will return every time I stay in Sao Paulo.

I've stayed at this hotel before when in São Paulo on business and despite my overall average rating may well stay there again just because of its proximity to where I need to be when in São Paulo and because it is an Accor Hotel, but it is frustrating in several ways. Here are some things that need attention: 1. Each time I had cause to be at reception; check-in, ask a question, get the room key just given to me to work, change rooms as the one first allocated was the complete opposite to my Accor Platinum membership profile, check-out; there was always only ever one, very slow, attendee. 2. Put cutlery in the empty cutlery container in the room. 3. Replace used toiletries in the room daily. Note: this never happened with my last stay without asking either. 4. Take note of Accor member profiles and don't allocate members a room directly outside of the lifts when the specific profile request is to be away from the lifts.

That place requires maintenance in several areas. Rooms are OK but smaller than in other Mercures in São Paulo for the same price. Gym is nice, pool was under maintenance. Breakfast room is way too small given the number of rooms. Elevator door guides and panels are dirty, doors must be jamming a lot. Checkout took 15 minutes and I have not received the Brazilian 'Nota Fiscal' after sending one email, will have to send again. It has been the second time that I stayed in that Mercure but sorry, I'll stay at other Mercures next time.

Three people of our group (RATP- IXXi from Paris-France) booked in Mercure Pinheiros São Paulo for 4 nights due to proximity of our client . More, our target was to work together in the hotel connected with the RATP headquarters in Paris by internet to exchange informations and important documents building up our client contract. How to do that without internet availability during this 3 days period? We were obliged to change hotel in the third day, this because reception continually certified: "Internet will be available max in 2 hours" . But never. No business work possible for a Multinational Company in Mercure Pinheiros São Paulo hotel.

I usually go to são paulo 2 or 3 times a year and always stay at the same place. Already feeling at home there! Crew are nice and good accommodations. As always, I recommend it! It's clean, quiet rooms, good breakfast fot start the day.

The check in took more than 15min. And after this, I was given a two bedded room - even though I request a double bed. I was not acknowledged by my Accor Le Club fidelity program, was not offered a free room upgrade or a welcome drink, as I should by their rules. Aircon worked poorly. Bathroom clogged once. At check out, was almost charged for breakfast - even though it was included in my reservation. Location was great and bed nice. Room clean.

Since 2014, Each 15 days, I've been visiting my daughter in Saint Paul (São Paulo) and I've been choosing this hotel. There is two very important things to choose this hotel. First, there is a swimming pool with warm water (my daughter loves swimming). The second thing, the hospitality fro the staff is the best. They've known not only my name but my wishes.

very good service and reception, I used points to schedule and everything was fine. I used to use an agency for the reservation,however I did everything by APP accor and it was very easy and helpful. I recommend the services.

Good location in Pinheiros with many restaurants nearby. Parking car at the building. There is mini kitchen in the room, but no napkin. WiFi is slow. Only one bedside table. Amenities were refilled everyday.

I felt once more as if I were really among friends. The hospitality and liability of the staff is not to be forgotten. I do thank Jessica Cunha for being so charmingly helpful. Fiama would also greet us and introduce us every morning to a large room to take our breakfast. Quite a breakfast by the way! Thanks to Mr Lavor also.

I stayed at this place from March 5 through 21st and from March 25th through 27th. In both occasions the bathroom sink drain was clogged and had to be fixed. This is unacceptable. I stayed in other Accor chain hotels and that never happened. On March 12th the keys system didn't work. I had to have people escorting me to take the elevator and to open the room door. Ridiculous. It's unacceptable that the hotel have only one machine to program the keys. Throughout the entire staying the key reader in elevator #2 didn't work well. Sometimes I had to have the key reprogrammed.

Quite a practical, comfortable and sympathetic hotel at the very heart of São Paulo. The reception is excellent. We can still remember Juliana Cunha's nice smile and her discrete way of giving every kind of tip to the travellers.

I had a good experience. Spent 1 night at his hotel for a business meeting. Good location, nice breakfast, clean rooms and nice staff. Room is not super big but it is fine for a business stay. Experience was good and reccomend.