Mercure Cieszyn 3 stars

Customer review rating (ALL Rating) 4.3/5 441 reviews

Mercure Cieszyn - Image 1
Mercure Cieszyn - Image 2
Mercure Cieszyn - Image 3
Mercure Cieszyn - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Free WIFI

  • Breakfast served 6:30-10:00 (weekends 7:00-11:00)

  • Modern Restaurant "Kuchnia bez granic"

  • Garden with barbecue area

  • Spacious meeting and banquet rooms

Our accommodation(s)

Hotel location

Mercure Cieszyn

Motelowa 21
43400 CIESZYN
Poland

GPS:49.765055, 18.6345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT KUCHNIA BEZ GRANIC

Try our sophisticated Polish and international dishes in our attractively-decorated sunny restaurant. We offer lunch, dinner and supper as well as meals for special occasions, regional dishes and take-out packed lunches.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  441 reviews

TripAdvisor Rating  4.5/5  341 reviews

Clean and comfortable with good food

Customer review rating 4.5/5

Mike K. Business - Confirmed reviews ALL

Friendly polite welcome with well trained staff. Will stay again!!

Dear Michael K., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Magdalena Pieczonka Duty FOM

I requested improvements during my last stay, but they still haven't been improved.

Customer review rating 2.0/5

Sje Business - Confirmed reviews ALL

I have stayed at this hotel several times. About a year ago, when I turned on the hot water in the sink or shower booth of every room I stayed in, there was an odor and slightly red-colored water came out. I mentioned this in the customer review during my last stay, but there is still no improvement. So I took a cold shower. When I turned on the hot water in the sink or shower booth, there was an odor and slightly red-colored water came out. At breakfast, there was no water connection in the juice machine, so I vomited while eating the concentrate. And there was no yogurt. I asked the staff, but was told they didn't have it. I asked the receptionist to call the manager to complain direct to the manager, but the receptionist said manager didn't come to work.

Dear SAEYEONG J., Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Cieszyn. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We hope you will give us the opportunity to better serve you in the near future. Sincerely Magdalena Pieczonka Duty FOM

Not a Mercure level

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Nice staff, but far from the expected Mercure level

Dear TAMAS L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Magdalena Pieczonka Duty FOM

Very comfortable

Customer review rating 4.5/5

Mark T. Business - Confirmed reviews ALL

A single overnight stay for business meetings. Hotel was very clean and in a great location. Staff were very attentive and always happy to help.

Dear Mr. MARK T., Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Cieszyn. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to our hotel in the near future. Yours sincerely, Magdalena Pieczonka Duty FOM

Two nights stay

Customer review rating 5.0/5

Marcin Families - Confirmed reviews ALL

Overall hotel seems that refurb is needed, vip tray was a nice touch. Same lady on check in/check out she was nice and friendly.

Dear Mr. Marcin H., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards Magdalena Pieczonka Duty FOM

In partnership with TripAdvisor

Other web-users rate our hotel

  • 89 reviews 8/10 Location
  • 141 reviews 5.5/10 Room
  • 159 reviews 9.5/10 Service
  • 9 reviews 5.9/10 WiFi
  • 100 reviews 8.2/10 Breakfast
  • 45 reviews 6.5/10 Cleanliness
  • 8 reviews 8.8/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Cieszyn