Hotel Mercure Opole 3 stars

Customer review rating (ALL Rating) 4.6/5 603 reviews

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Description

Hotel extras

  • Close to the railway and bus station

  • Conference rooms with an area of 294 m2

  • Friendly and competent service

  • Hotel car park

  • Location near the historic Old Town

Our accommodation(s)

Hotel location

Hotel Mercure Opole

Ul. Krakowska 57/59
45-018 OPOLE
Poland

GPS:50.663131, 17.925703

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE OPOLE

Refined wine accompanied by les planches - dishes served on stone pads worthy of a top Frenchrestaurant. A recipe for a culinary adventure and a fantastic experience at an attractive price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  603 reviews

TripAdvisor Rating  4.0/5  377 reviews

Fantastic hotel in the city centre

TripAdvisor rating 5.0/5

Cheetah2712 TripAdvisor review

Very quick trip to Poland, I arrived rather late as just before 3am and I called the hotel to advise I will be checking in late due to my late flight. The receptionist was fantastic, ensuring me my room will be ready, so I had nothing to worry about. When I arrived, the rooms was ready, despite being 3am, receptionist was very welcoming, ensuring and super helpful! She made this check in so easy and hassle free! Despite having a room with window facing main street, there was zero noise coming from the outside, which was very comfortable and allowed me to sleep longer! So that was a great plus! My booking was a room only, but I asked for breakfast and there was no problem, they just added me to the list. Check out was just as painless and easy. Good to mention, they do have a car park at the back of the hotel which is only 40zl for 24h, so it makes is super easy and stress free, because there was very spacious. Great stay, and I will def stay again!

Hello, Thank you very much for your fantastic review! We are delighted that you have enjoyed your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Hotel Mercure Opole

Unhappy customer

Customer review rating 1.5/5

Matt (. Couples - Confirmed reviews ALL

The room had unpleasant smell of a wet dog which necessitated in opening the windows. Unfortunately, the street was loud throughout every night. To make matters worse, walls separating rooms are thin - the couple next door insisted on having a loud conversation through the night and kept us awake. Parking bays in the hotel car park were very tight. On the plus side, the staff were friendly and helpful.

Dear Sirs, Thank you for taking the time to tell us about your experience at the Hotel Mercure Opole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Hotel Mercure Opole

Customer review rating 3.0/5

Ales Business - Confirmed reviews ALL

Room 326 was quite dilapidated. There was an unpleasant smell in the room, so the windows had to be kept open all the time. Beds and mattresses are in bad condition as is the whole room. One of my pillows was dirty as was the sofa. On the other hand, the service (staff) was pleasant and helpful, the already renovated places (entrance hall, restaurant, corridors,...) are nice and the breakfasts were very tasty.

Dear Ales, Thank you for taking the time to tell us about your experience at the Hotel Mercure Opole. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. HOTEL MERCURE OPOLE

So far so good, chance to improve.

Customer review rating 4.0/5

Sadanand Business - Confirmed reviews ALL

Location - Perfect location Entry access - Continent for person with disabilities Check-in process- Smooth as expected. Staff - Extremely friendly and helpful, since I was checking out early morning and will skip my breakfast, they made sure to give me packed food for my journey which I haven't seen in 8 countries I have visited. Room - Neat & Clean but warmer was not great working need improvement. Breakfast - Balanced & well spread. All okay. Internet-Here need very big improvement... connection was not that smooth. Check out-Smooth as expected.

Dear Sadanand, We very much appreciate your valuable feedback! We are very happy that despite some small issues you were satisfied with your stay at our hotel. We are grateful for all your words of praise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Opole

Great hotel and location

Customer review rating 4.5/5

Philip W. Solo - Confirmed reviews ALL

Comfortable stay

Dear Philip, We very much appreciate your comments regarding your stay at the Hotel Mercure Opole. It is always a pleasure to receive positive feedback. We are delighted to hear that you had a positive experience. We look forward to welcoming you back to our hotel in the near future. Sincerely, Hotel Mercure Opole

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Other web-users rate our hotel

  • 262 reviews 8.9/10 Location
  • 300 reviews 7.6/10 Room
  • 300 reviews 9.8/10 Service
  • 10 reviews 6.8/10 WiFi
  • 150 reviews 9.1/10 Breakfast
  • 89 reviews 8.7/10 Cleanliness

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