Hotel Mercure Lublin Centrum 3 stars

Customer review rating (ALL Rating) 4.7/5 556 reviews

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Hotel Mercure Lublin Centrum - Image 1
Hotel Mercure Lublin Centrum - Image 2
Hotel Mercure Lublin Centrum - Image 3
Hotel Mercure Lublin Centrum - Image 4
Al. Raclawickie 12, 20-037 LUBLIN, Poland

Description

Hotel extras

  • Located in a prestigious and safe district of Lublin

  • Near the Old Town

  • Jogging path

  • Near the Centre for the Meeting of Cultures and Lublin Conference Centre

  • Charging station for electric vehicles.

Our accommodation(s)

Hotel location

Hotel Mercure Lublin Centrum

Al. Raclawickie 12
20-037 LUBLIN
Poland

GPS:51.247902, 22.546361

Telephone
Fax +48 81 533 30 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

WINESTONE

Discover Winestone and enjoy unique aromatic wines accompanied by dishes that will surprise you with taste and their innovative form. With contemporary design making for a casual and relaxed atmosphere Winestone is a true essence of the Mercure feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  556 reviews

TripAdvisor Rating  4.1/5  533 reviews

Customer review rating 3.0/5

Joanna S. -. M. Families - Confirmed reviews ALL

Dobra lokalizacja, pyszne śniadanie . Pokoje małe i brak pokoi rodzinnych , zarówno w jednym i drugim pokoju bardzo było czuć tzw wilgocią, wietrzyliśmy ale nie można było pozbyć się tego zapachu Zbyt wysoka cena do jakości hotelu

Customer review rating 5.0/5

Boguslaw D. Solo - Confirmed reviews ALL

Jestem bardzo zadowolony z pobytu. Bardzo kompetentna i miła obsługa na każdym etapie: recepcja, panie pokojowe, obsługa śniadań i restauracji. Śniadania bardzo dobre. Bardzo miło spędzony czas w restauracji. Niedługo zarezerwuję następny termin pobytu w tym hotelu. Polecam ten hotel z czystym sumieniem. Dziękuję za miłą i kompetentną obsługę.

Outstanding customer service

Customer review rating 4.5/5

Anna Couples - Confirmed reviews ALL

This is an excellent hotel with an outstanding customer service and it used to be one of the best in Lublin in the years gone by. The staff cannot do enough for you; our plans changed and we had to leave several hours earlier and would miss breakfast, but the staff made sure we were given a generously filled food bags. The hotel is clean throughout; all staff speak English, including he waiters.

Dear Madam, Thank you very much for your detailed feedback. We truly appreciate the time you took to share your thoughts with us. We are especially grateful for recognizing the hard work and dedication of our team. In the hospitality industry, the success of our hotel is indeed a reflection of the efforts and commitment of our staff. Your kind words are a great encouragement to everyone here. We will certainly use your comments to improve our services and better meet the expectations of our guests. Best regards, Aneta Barszczewska-Szczepaniak with Mercure Lublin Centrum Team

wonderful hotel with excellent staff

Customer review rating 5.0/5

Justyna. Families - Confirmed reviews ALL

It was a quick one-night stay, but I could not fault it. The staff at reception and in the restaurant are extremely professional and welcoming, knowledgeable and kind. I highly recommend it.

Szanowna Pani, Jesteśmy bardzo wdzięczni za Pani komentarze dotyczące pobytu w Hotel Mercure Lublin Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Szczególnie wartościowa jest Pani ocena pracy naszego zespołu. Jestem przekonana, że Pani opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pani opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Aneta Barszczewska-Szczepaniak Dyrektor Hotelu wraz z Ekipą

Excellent customer service

TripAdvisor rating 5.0/5

M285LFas TripAdvisor review

This is a very good hotel with an outstanding customer service, close to he city centre and across one of the largest city parks, very handy if you are into parkrun. All staff speak English and are very polite and courteous. The hotel is clean throughout; breakfast is plentiful and if anything is missing, they soon come and replace it. Suggested improvements: 1. The room description on the hotel's website does not reflect what is actually in the room. The website mentions dressing gowns and mini bar in the standard room but both are absent. When asked about this, the receptionist informed me that the room description on their site does not necessarily refer to the particular room type - this is very confusing and possibly a misrepresentation in law as you do not get what you think you are paying for. 2. The hotel restaurant shuts at 2200 on Saturday. We returned from the cinema just before 10 pm and wanted dinner but were told that this was too late; it was 21:55 and we could not get any food or drink. 3. Alcoholic drinks in the hotel bar are very limited, unless you like wine. They serve 4 kinds of beer but two are Perla, so if you do not like Perla, there isn't much to choose from; no cocktails are offered, which is a shame. Wine was expensive. 4. Air con is not individually controlled. When we arrived the weather was very cold, it snowed twice at night, yet the air con could only be set on cold air. When asked at the reception, they changed the setting to heating but then, a few days later it got hot and we could not turn the air con to cold air, hence, in short, the air con is centrally controlled by the staff at the main reception, all you can do it to slightly increase or decrease the temperate in your room, but you cannot change the air con setting from cold to hot and vice versa. Despite all this, I would stay in this hotel again as it's centrally located, a nice walk to the Old Town and handy for jogging/running. Staff are very helpful and ensure your stay at the hotel is the best it can be.

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Other web-users rate our hotel

  • 150 reviews 9.5/10 Location
  • 166 reviews 7.2/10 Room
  • 243 reviews 9.8/10 Service
  • 9 reviews 6/10 WiFi
  • 167 reviews 9.5/10 Food
  • 135 reviews 9.6/10 Breakfast
  • 54 reviews 8.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.