Mercure Warszawa Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 3,597 reviews

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Mercure Warszawa Centrum - Image 1
Mercure Warszawa Centrum - Image 2
Mercure Warszawa Centrum - Image 3
Mercure Warszawa Centrum - Image 4
ul. Zlota 48/54, 00-120 WARSAW, Poland

Description

Hotel extras

  • City center close to Palace of Culture and Science and Zlote Tarasy.

  • Direct vicinity of the main transport hubs: Train Station, Merto and others.

  • Winestone - wines from all over the world and Polish and international dishes.

  • 13 meeting rooms with the possibility of flexible arrangement.

  • Hotel parking for guests.

Our accommodation(s)

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120 WARSAW
Poland

GPS:52.23095, 21.00123

Telephone
Fax +48 22 697 38 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,597 reviews

TripAdvisor Rating  4.5/5  2,798 reviews

Certificate of excellence 2024

great stay, great location

Customer review rating 4.5/5

Kamila Business - Confirmed reviews ALL

Despite some inconveniences caused by ongoing renovation (noise in conference space on 2nd day) stay was very comfortable and enjoyable.

Szanowna Pani Kamilo, Dziękujemy za pozytywną opinię po pobycie w Hotelu Mercure Warszawa Centrum. Bardzo się cieszymy, że lokalizacja oraz komfort pobytu spełniły Pani oczekiwania. Przepraszamy za wszelkie niedogodności związane z trwającą modernizacją, w tym hałas w przestrzeni konferencyjnej. Państwa uwagi zostały przekazane do odpowiednich działów. Mamy nadzieję na kolejne miłe spotkanie. Z poważaniem Katarzyna Mickiewicz-Rogowiecka Zespół ds. Relacji z Gośćmi

Excellent place always happy to return to the hotel

Customer review rating 5.0/5

Tuvia R. Business - Confirmed reviews ALL

I booked the room on June 17th, I added an early check-in at 8 o'clock to the reservation. They wrote me in an email that I was not sure I had a room in the morning. I would like to know that I paid 100 zlotys. The payment requires the hotel to give meLuckily I was received by a receptionist named Raphael, an excellent clerk who helped me at the reception and took care of my room, sent me to drink a beer within half an hour I had a room an early room.Many thanks to the receptionist Raphael

Dear Mr. R., Thank you for sharing your positive experience after your recent stay at Hotel Mercure Warszawa Centrum. We are delighted to hear that you had an excellent time and that you are always happy to return to our hotel. It is wonderful to know that our team member Raphael provided exceptional service, ensuring your early check-in went smoothly. Your kind words will be shared with Raphael, who will be thrilled to hear about your appreciation. At Mercure Warszawa Centrum, guest satisfaction is our top priority, and we are thrilled that you had a great experience thanks to the dedication of our staff. We look forward to welcoming you back on your next visit. Should you have any further questions or requests, please do not hesitate to contact us. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

Reception lobby a battlefield

TripAdvisor rating 3.0/5

Fenian007 TripAdvisor review

We are not happy that we were not made aware of the upcoming building remodelling of the hotel foyer when we booked our stay as we would have considered an alternative hotel. You did not even have the courtesy to put up notices in the hotel informing the guests in advance of the works being carried out. We like every other of your guests step out of the lifts on Wednesday morning and the hotel foyer was like a battlefield. We fully understand that works need to be done and the hotel must remain open for commercial reasons during these works, but next time can you please warn us in advance please so we can make an informed decision whether or not to stay with you during the works. These works also temporarily blocked access to the toilets from the restaurant. It also meant that to get to the restaurant from reception you had to walk outside and to get to the lifts from the bar/restaurant you also had to walk outside and access the lifts via the reception.

Perfect location, standard breakfast, room in poor condition

TripAdvisor rating 3.0/5

Relax51611031127 TripAdvisor review

The hotel is in an excellent location close to the centre and the Palace of Science and Culture. Breakfast average considering the price of accommodation. Standard room in very poor condition (lack of shelves and hangers in built-in wardrobe, sliding doors on built-in wardrobe falling out, shower head in bath almost broken, poor water pressure, dirty carpet. I would definitely recommend trying another hotel. This hotel is not worth the price.

I like it, but no TV!

Customer review rating 3.5/5

Dan A. Families - Confirmed reviews ALL

This is the second time I’ve stayed here and it’s in a great location and it’s a good hotel. The only thing spoiling it is that you have virtually no TV in English. Lots of Polish - oczywiście, French - bien sûr - Accor is French, but SO many people speak English as a first or second language that in a city like Warszawa I would expect a bit more represented on your guest tv.

Dear Dan A., Thank you for sharing your feedback following your recent stay at Hotel Mercure Warszawa Centrum. We are pleased to hear that you enjoyed the hotel's location and overall quality. We appreciate your loyalty as a returning guest. Regarding your concern about the TV channels, we truly value your input. While we strive to offer a variety of channels catering to different language preferences, we acknowledge the importance of providing more English content. Your comments have been duly noted and will be shared with the relevant team for further review. We aim to enhance our guests' experience continuously, and your feedback is instrumental in this process. Should you have any additional suggestions or preferences, please do not hesitate to reach out. We hope to welcome you back in the future for an improved stay. Guest Relation Team

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Other web-users rate our hotel

  • 1,650 reviews 9.5/10 Location
  • 1,633 reviews 7.1/10 Room
  • 1,552 reviews 9.2/10 Service
  • 63 reviews 4.6/10 WiFi
  • 1,084 reviews 9.2/10 Breakfast
  • 571 reviews 7.5/10 Cleanliness
  • 448 reviews 5.3/10 Vibe
  • 277 reviews 5.7/10 Amenities

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