Mercure Warszawa Centrum 4 stars

Customer review rating (ALL Rating) 4.5/5 3,267 reviews

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Mercure Warszawa Centrum - Image 1
Mercure Warszawa Centrum - Image 2
Mercure Warszawa Centrum - Image 3
Mercure Warszawa Centrum - Image 4
ul. Zlota 48/54, 00-120 WARSAW, Poland

Description

Hotel extras

  • City center close to Palace of Culture and Science and Zlote Tarasy.

  • Direct vicinity of the main transport hubs: Train Station, Merto and others.

  • Winestone - wines from all over the world and Polish and international dishes.

  • 13 meeting rooms with the possibility of flexible arrangement.

  • Hotel parking for guests.

Our accommodation(s)

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120 WARSAW
Poland

GPS:52.23095, 21.00123

Telephone
Fax +48 22 697 38 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,267 reviews

TripAdvisor Rating  4.5/5  2,805 reviews

Certificate of excellence 2024

This is NOT a 4-star hotel

TripAdvisor rating 2.0/5

markfromlodz TripAdvisor review

My room was on the 3rd floor. Between the lift and my room, the carpet was stained everywhere. And worse, there's a section of carpet missing in the middle of the hall. I'm attaching a picture. In my room, one of the chairs was broken (see picture). The towels were exceedingly thin (see picture). I've had napkins that were thicker. The room was clean, but that's the best I can say. As soon as I got in, the heat hit me and the air felt dry. I turned off the raidator and opened the window -- and had to leave it open all night. Therefore, I heard the noise from outside. I did NOT get a good sleep. In addition, the bed was not comfortable. The mattress was hard. Don't hope to charge your devices as you sleep because there are no sockets beside the bed. There are sockets hidden WITHIN the headboard (only visible when you move the pillows away; see pictures). What an absolutely ridiculous place to put them. Well, I say "sockets", one of them was blocked. The only working socket was on the side of the bed without a bedside cabinet. Yes, a bed with only one beside cabinet. I'm not happy about having a charging phone lying on the bed overnight, with the potential to overheat, so I put it on top of the menu on the bed. Having spent the whole day in airports and on aeroplanes, I was desperate for a drink of water. There was none in the room. I looked in the minibar, but it was empty and switched off. In Polish hotels there are usually glass bottles of mineral water on the desk. Not here. There was an empty carafe with a message that you could buy the carafe, just ask at reception. There was no hint about where you could actually get the water from, though. Sorry, but I'm not going to drink hotel tap water. There was a vending machine on the ground floor. It had Coke and Pepsi, energy drinks, and some snacks. No bottled water. On a positive note, the staff were lovely. The people I interacted with at reception were very friendly, and the staff in the restaurant were very professional. It's just a shame that they have to work in this hotel. I will not be back.

Bien situé

Customer review rating 4.0/5

Ewa Families - Confirmed reviews ALL

Excellent situation, installations a little old but clean. This time I was disappointed as there was no soap in the bathroom. Also, the receptionist forgot to order the taxi for us.

Dear Ewa, Thank you for sharing your feedback regarding your recent stay at Mercure Warszawa Centrum. We are pleased to hear that you appreciated our excellent location and cleanliness. However, I sincerely apologize for the inconvenience you experienced with the lack of soap in the bathroom and the taxi order oversight. Your comments have been noted and will be addressed with our team to enhance our service. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

Customer review rating 2.5/5

Andrei Solo - Confirmed reviews ALL

noise from the renovation since the morning, which spoiled the impression of the stay

Dear Andrei, Thank you for sharing your feedback regarding your recent experience at Mercure Warszawa Centrum. We sincerely apologize for the noise disturbance you encountered due to ongoing renovations. Your comments are important to us, and we will ensure they are communicated to management for further consideration. We appreciate your understanding and hope to have another opportunity to serve you better in the future. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

Classic room is a total failure

TripAdvisor rating 2.0/5

Daydream20151803395 TripAdvisor review

Hotel itself is ok, good location, but classic room is not even for a 2 star hotel. Old , basic, a Big ruin... Breakfast not as good as any other mercure hotels. Lack of bacon, no omelet to order.... Do not recommend It. Not worth to pay such a high cost.

Nice hotel

Customer review rating 4.0/5

Galia Families - Confirmed reviews ALL

Location is very good, most of the staff are nice and taking care Breakfast - stayed 4 nights, would be nice to change the menu instead of serving every morning the same food Room - toilet paper and towels should be much better, not soft and cozy IMPORTANT - there is no espresso machine and/or hair conditioner in the 'regular' rooms but only in the superiors and up, and it's shame because you do see in the all the hotels pictures but without mention it's not including

Dear Galia, Thank you for taking the time to share your thoughts about your recent stay at Mercure Warszawa Centrum. We are pleased to hear that you appreciated our hotel's prime location and the attentiveness of our staff, as we strive to provide a welcoming atmosphere for all our guests. We also value your feedback regarding the breakfast menu. We understand that variety is essential, and your suggestion will be forwarded to our culinary team for consideration in future meal planning. Additionally, we regret that the quality of the toilet paper and towels did not meet your expectations. We are committed to ensuring our guests have a comfortable experience, and your comments are vital in helping us improve. Regarding the espresso machine and hair conditioner in our rooms, we appreciate your understanding. As mentioned, these amenities are exclusive to our superior rooms and above, and we apologize for any confusion caused by our marketing materials. We will review our communications to ensure clarity for our guests moving forward. Thank you once again for your valuable feedback, and we hope to welcome you back in the future to experience improvements based on your suggestions. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

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Other web-users rate our hotel

  • 1,661 reviews 9.5/10 Location
  • 1,634 reviews 6.9/10 Room
  • 1,523 reviews 9.3/10 Service
  • 52 reviews 6.6/10 WiFi
  • 1,024 reviews 9.2/10 Breakfast
  • 543 reviews 7/10 Cleanliness
  • 454 reviews 5.9/10 Vibe
  • 310 reviews 6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.