Hotel Mercure Warszawa Grand 4 stars

Customer review rating (ALL Rating) 4.7/5 2,593 reviews

Best price
guarantee
Hotel Mercure Warszawa Grand - Image 1
Hotel Mercure Warszawa Grand - Image 2
Hotel Mercure Warszawa Grand - Image 3
Hotel Mercure Warszawa Grand - Image 4
28 Krucza Street, 00-522 WARSAW, Poland

Description

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • The Green Key certificate confirms the ecological procedures to care about the planet

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

Our accommodation(s)

Single Bed

Classic room with a 140 cm wide bed

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 WARSAW
Poland

GPS:52.227288, 21.018394

Telephone
Fax +48 22 583 21 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,593 reviews

TripAdvisor Rating  4.5/5  2,906 reviews

Certificate of excellence 2024

Nice stay

Customer review rating 4.5/5

Jorge Solo - Confirmed reviews ALL

Very nice stay ,great room with an excellent mattress that provides very good sleep. Everywhere it feels and looks very clean .Personal is very professional and efficient however a smile would not hurt and would round it up.

Dear Jorg L., Thank you for your kind words! We're thrilled to hear that you had a comfortable stay, enjoyed the great room, and appreciated the cleanliness of our hotel. We're also glad you found our team professional and efficient. Your feedback about adding a smile is noted, and we'll work on making our service even more welcoming. We hope to have the pleasure of hosting you again soon! Kind regards, MWG Team

Ambitious hotel, without bones

Customer review rating 1.5/5

Philipp S. Families - Confirmed reviews ALL

I booked a stay late at night for my family. I have been staying with Accor Hotels for over a decade now. We got a room that made no sense in terms of layout. Columns in the middle of the room, separate toilette and bathroom. Broken hairdryer, broken towel hook, scratched sink faucet, terrible underground parking lot with an also terrible rate per night. The staff was not friendly at the arrival, same next day when leaving. Breakfast was great, location was nice. Still, I will never choose this hotel again. Felt totally not like a descent hotel.

Dear Mr. Philipp S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am so sorry to hear that your stay at our hotel was such a bad experience. Some of the rooms in fact need renovation. We will do our best to accommodate you in a room that meets your expectations and to make your stay more enjoyable and comfortable. However, all the rooms have separate bathroom and toilet. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me if you will have a future reservation at our hotel under the e-mail address: jo… Sincerely, Joanna Piotrowska Guest Experience Manager

Customer review rating 5.0/5

Devora G. Solo - Confirmed reviews ALL

I missed my connecting flight and was stuck in Warsaw for 24 hours.. I immediately booked a night at the mercure grand, as I have stayed there before and knew it was nice. I arrived exhausted to the hotel and the receptionist was very kind, and gave me a lovely room. I left early the next morning.

Dear Devora G., Thank you for choosing to stay with us again, especially under such unexpected circumstances. We're glad we could provide you with a comfortable and welcoming place to rest during your layover. It's great to hear that our receptionist was able to make your stay a bit easier after a long day. We hope your next visit is under better circumstances, and we look forward to welcoming you back anytime! Kind regards, MWG Team

Another good stay at Mercure Grand

Customer review rating 4.0/5

Wojtek S. Couples - Confirmed reviews ALL

I have stayed at this hotel for many years now. This is a nice, well-located hotel, disposing of big rooms. It would need a touch of refurbishment here and there but yet it is quite a good hotel.

Dear Wojciech S., Thank you for your loyalty and for choosing to stay with us over the years! We're glad to hear that you enjoy our spacious rooms and convenient location. We appreciate your feedback regarding the need for some refurbishment and will certainly take it into consideration as we strive to improve our facilities. We look forward to welcoming you back for another great stay in the future! Kind regards, MWG Team

"Well located"

Customer review rating 3.0/5

Antonio M. Families - Confirmed reviews ALL

In general, I expected more "flexibility" from the hotel staff. For example, no much information was provided regarding city trips or the restaurant was very strict when serving food. I asked for a hot chocolate or sandwich for my 6-years old son (after a long-trip from Cracovia) and the answer was NO.

Dear Antonio M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am so sorry that your experience did not meet your expectatiions. At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Regarding the situation with restaurant order, I am surprised to hear that the order wasn't possible since we have it in our menu unless it was very late, after the kitchen was closed. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Piotrowska Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 951 reviews 9.3/10 Location
  • 1,188 reviews 7.8/10 Room
  • 1,055 reviews 8.9/10 Service
  • 25 reviews 9/10 WiFi
  • 883 reviews 9.2/10 Breakfast
  • 385 reviews 8.7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Warsaw
Legal information PDF

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.