Sofitel Warsaw Victoria Hotel 5 stars

Ok

Best staff ever, always happy to help clients with smiles (specially Anna from reception office) ! Hotel is well located and room/facilities are perfect. I recommend !

I like your service, nice and supportive people in the hotel, convinient location.

Very comfortable rooms, light-filled and windows that open for fresh air. Wonderful beds and linens!

Clean and quiet room. Very kind and helpful staff!

Nice staff especially at the bar. but the rooms are somewhat old as well as the whole hallway from the moor, a bit sad sight. But the bar in the lobby is perfect, lots of good selection and professional bartenders, big plus!

Very enjoyable stay at the Sofitel. Hotel is ideally located, 15/20 mins from Airport. Walking distance to the Old Town and Shopping Centre. Nearby Restaurants are excellent. Hotel staff are very helpful and knowledgeable. Will be staying there again in the future.

Clean comfortable quiet room and copious breakfast.

Plus: Lanvin cosmetics, soft slippers, nice room, extremely kind and caring staff. Nice room. Minus: Scratchy robes, not enough towels, the pool was gorgeous, but the photos definitely make it look twice as large. The minibar was not stocked (not sure if that's a standard in Poland or not, but usually every 5 star hotel I've been to had a decently stocked minibar). Communication was a hit or miss. All in all, that really 5 star service that you get at the W Hotels, The Langham, or even Mamaison La Regina was missing. I can't really complain because there's really not much to complain about- it's more that some of the usual luxurious touches were not there. On the other hand, the price is competitive. I will probably be back, because all in all I liked it. The location is good, I still enjoyed the pool, the sauna was on and hot, and the staff receptive to adjustments.

Short visit but was a very nice stay at the Sofitel Varsovie

I am very disappointed from this three night stay at the Prestigue Suite. The wine glass delivered by room service had lip stick on, the room serivce did not show up one day even though it was ordered, the electicity for two thirds of the apartment did not work one day, the Whiskey Sour at the bar was honestly miserable (I am not overacting here unfortunately), the room service (when it came: was late and did not even put away used glasses or cleaned the table!) was not acceptable to Sofitel standards, some service member attempted to enter the room even though the "Do Not Disturb" sign was out and nobody was requested to enter the room, the final bill was (even though I explicitly mentioned it not to be addressed to my company) addressed to my employer. The "excuse of the hotel" with 3200 courtesy points (= about 50€) as well as the two disgusting "Whiskey Sour" is a bad joke relatively to what went wrong and the points and money spent. I stayed already at multiple Sofitels and other high class Accor hotels but this experience unfortunately a league of its own in disappointment. I hope to be compensated better for the inconveniences caused by the personnel - this is simply not acceptable.

The Service was exellent(check in and check out).Room service for breakfast and dinner without complaint. Room was perfect with the view on square. The most important in this covid time was the good organized hygenic concept.

During my previous stay I had a few issues so got in touch with the Guest Relations Manager Malgorzata and she was wonderful. She heated the swimming pool up for me as I had found it far too cold during my previous visit and I was lucky enough to have it to myself twice as they limited the number of guests due to Covid. As a Gold Accor member I was upgraded to a suite and found a nice welcome gift and got some flowers the second day which I really appreciated. The Accor loyalty programme is really one of the best ones I belong to and when staying at a Sofitel you always feel really looked after and in 2 weeks I will be staying at the Obelisk Sofitel in Dubai. I was so sad to discover that the Sofitel in Wroclaw had closed down, I was staying in their Presidential Suite the night before the country went into lockdown and then the hotel closed down permanently which is a great loss. The restaurant at the Sofitel Victoria was closed but I highly recommend Epoka across the road next to the Raffles hotel which is also part of the Accor chain. The Raffles hotel has an excellent bar and restaurant where I had lunch one day. I had dinner in the Sofitel bar one night and was disappointed that when the man at the table next to me left, no-one bothered to clean the table despite all the Covid rules and they weren't exactly overworked as there was hardly anyone there. The hotel quoted me 300 PLN for an airport transport, I just got a taxi and paid the fixed price of 55 PLN. It only takes 10 minutes to get to and from the airport so the high price proposed by the hotel really isn't worth it. I will of course stay here again on my next visit and hopefully will be able to have dinner in the restaurant which was very good during my previous visit.

For those who remember this hotel over time it is one of the icons of Warsaw hotel landscape, ex-Victoria hotel. Great place, location, service, design, comfort, despite Covid restrictions the hotel team did their best to feel warm and welcome.

I am staying at Sofitel Victoria several times a year and during this period of pandemie you are attentive to all sanitary rules. It is important when you are travelling for your job 2 or 3 times per months. I can confirm that I was secure at Sofitel Victoria. Indoor pool (restricted number of guests in the same time) - Lobby bar with enough space between table and plastic menus (to be disinfected after every guests - jelly box in Elevators. In the room some accessories has been deleted like pen - paper note - shoehorn- laundry bag but I presume it is to avoid additionnal risk of contamination (It needs to be explain to the guest at the check in). Important point is the service I asked them for the first time in the past 5 years I am visiting the hotel assistance due to the fact I was sick... during this period it is very stressful. In 1H30 I had a doctor speaking english in my room / the concierge (special thanks to him) sent somebody of the hotel to collect the medecines from the pharmacy / collect my company car on the public parking to put it in the hotels one / organize the room service for breakfast - Diner untill recovering my health / phone me regularly to check if I was ok or if I need something special. I was very pleasantly surprise by the attitude of the Sofitel staff. finally i stayed 6 nights instead of 3 (that I did not plan but it was necessare to recover a good health) but the view on the main place give me opportunity to assist to all dress rehearsal of national festivities.