Sofitel Warsaw Victoria Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 7,606 reviews

ALLSAFE approved hotel

Information message

Sofitel Warsaw Victoria
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+ 24 Services

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 warsaw
poland

Fax: (+48)22/6578057

Check-in from 15h00

Check out up to 12h00

  • AUTOBUS:  175 or 116 UNIWERSYTET BUS STATION

  • METRO:  ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS:52.240074, 21.013284

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our hotel has 368 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 796

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,606 reviews

TripAdvisor Rating 4.5/5

4,203 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

well placed, nice hotel

TripAdvisor rating 5.0/5

anveis2020 12/01/2022 TripAdvisor review

Great hotel, well placed, convenient, great breakfast, nice swimming pool. On the minus side - Had a problem with internet volume. Room too hot. Fitness/pool attendant was rather unpleasant - often not there and aggressive

Well located, good quality, friendly staff

Customer review rating 5.0/5

Igor Friends - 11/01/2022 Confirmed reviews ALL

I'm happy

Dear Igor C., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk

Well located

Customer review rating 4.0/5

Vladyslav Business - 10/01/2022 Confirmed reviews ALL

Everything was fine except of check-out

Dear Vladyslav M., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk

Great stay

Customer review rating 4.5/5

Justyna Couples - 06/01/2022 Confirmed reviews ALL

Great stay, extremely polite staff, well designed and comfortable room with a beautiful view!

Dear Justyna M., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk

Good Stay

Customer review rating 4.0/5

Lt Couples - 04/01/2022 Confirmed reviews ALL

Everything went alright. Breakfast was chaotic and I had difficulty getting staffs attention for coffee

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will more enjoyable than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Time goes by...

Customer review rating 3.0/5

Livio Families - 03/01/2022 Confirmed reviews ALL

The hotel is suffering the obsolescence of the rooms. The restaurant has a really poor menu. I had to order on Uber Eats something to eat for the 1st time in my life... I booked a room with a bathtub, I receive a room with a shower. I didn't report it, it was not so important, but the management is not fitting the standards I use to find in other hotels with my platinum level.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Sofitel Warsaw Victoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Małgorzata Badełek Guest Relations Manager

Good stay

Customer review rating 5.0/5

E. K. Families - 02/01/2022 Confirmed reviews ALL

We like all

Dear Mrs. e., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

A couple of improvements needed

Customer review rating 3.5/5

Kamil Friends - 01/01/2022 Confirmed reviews ALL

Sofitel is supposed to be a luxury hotel and as such I would expect a high level of attention to detail. This definitely lacked in Victoria. At the beginning of our stay we discovered that liquid soap was and hair dryer were missing. We had to ask for it additionally. The clock in the room was delayed by 4 minutes. The scales in the bathroom did not work at all - probably the battery was not replaced. Other services did not work very effectively. Some guests left a silver tray and plates on the corridor more than 24h before we left the hotel. During that time nobody bothered to take it. The service at the bar was very busy and it took them a long time to even get to us. The hotel is still really good, but for a 5-star place I would simply expect the stay to be almost free of issues.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. Please be assured that all of your mentioned remarks have been passed on to our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next will be more enjoyable than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manger

Excellent hotel and services

Customer review rating 5.0/5

Anonymous Couples - 01/01/2022 Confirmed reviews ALL

We had a one night stay while in transit through Warsaw. The hotel was excellent for its services and location.

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Polite and friendly staff.

Customer review rating 4.5/5

Kjersti L. Solo - 01/01/2022 Confirmed reviews ALL

A good stay with terrific service and a great buffet breakfast. The room was spacious and the bed was massive. The hotel was easily accessable by bus directly to and from the airport and to other parts of the city, making it easy to get around. The pool was a nice temperature and a good size.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Great hotel.

Customer review rating 4.5/5

Grzegorz Families - 31/12/2021 Confirmed reviews ALL

Perfect service.

All was excellent!

Customer review rating 4.5/5

Alejandro Friends - 31/12/2021 Confirmed reviews ALL

All was excellent!

Amazing hotel with the best swimming pool!!

Customer review rating 5.0/5

Dianne Friends - 28/12/2021 Confirmed reviews ALL

I purchased two rooms for 25 December for a very special family who live in Warsaw. I live in Australia but have stayed at the hotel previously. They had an amazing time sleeping in the wonderful beds, swimming in the gorgeous pool and enjoying the full breakfast. Thank you for looking after them!! I hope to stay with you again when International travel is easier.

Great location and good attention to detail

Customer review rating 4.5/5

Wojtek Families - 28/12/2021 Confirmed reviews ALL

Nice effort throughout to make the stay enjoyable. Cool interior design, comfortable bed, chromecast on the tv were all nice touches to the room. The breakfast buffet was fantastic. The pool has a pretty cool design (mirror on the ceiling, especially practical for backstroke...) and the gym is spotless clean. Minor details could have been improved , among which number one would probably be the speed of coffee service at breakfast (and the size of coffee cups served), but overall big thanks and congrats to the whole team running this great hotel.

Very comfortable, excellent breakfast, helpful staff

Customer review rating 5.0/5

Antony Solo - 23/12/2021 Confirmed reviews ALL

Very good stay including quick check in, breakfast with freshly cooked food, room service quick when ran out of milk, found a lost umbrella, comfortable room, fantastic pool and sauna.

Dear Antony E., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk

Well located, Parking in front of hotel, Restaurant open hours

Customer review rating 3.5/5

Dominik Business - 22/12/2021 Confirmed reviews ALL

Good satisfaction, my comments | already shared with receptionist. Small pieces of glass were in the hallway on arrival and the next days what I reported. It was missing a shoehorn and a cloth to wipe them down. No major comments

Dear Dominik O., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk

Great stay

Customer review rating 5.0/5

Siergi D. Couples - 21/12/2021 Confirmed reviews ALL

All good

Dear Sergii B., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk

Great stay and location for a business trip

Customer review rating 4.5/5

Juanjo G. Business - 19/12/2021 Confirmed reviews ALL

I've been in hotel already few times and I stayed again due to location is great and nice rooms. Unfortunately this time I feel the bed was not as comfortable (Room 500) and I didn't sleep as well as other times. According to Covid, there was quite a lot of people with no masks in lobby or elevators so that will really need to be mandatory with a pandemy like this and to feel more safe all the guests. But in general good stay.

Dear Juanjo G.-Pinol, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk

Excellent location and service

TripAdvisor rating 5.0/5

Sirpa189932 12/11/2021 TripAdvisor review

The hotel is situated at a convenient location with an easy access to many places. The old city is at a walking distance and so is the opera and the royal street. The pool and spa area is just amazing and has very relaxing atmosphere. Service was perfect. The check in and out speeds are efficient. We came early for the check in and were positively surprised to get our room in advance. The room is big, clean and the sleeping comfort was excellent. The breakfast was excellent with variety of alternatives.

High quality Hotel in a good location

TripAdvisor rating 5.0/5

andrzejmedwid 22/10/2021 TripAdvisor review

I have stayed at the Sofitel Warsaw Victoria many times and really enjoy being there. The hotel is of a high standard with spacious, fully equipped rooms, sumptuous breakfast and pleasant and very helpful staff. It is in a very good location about 10 minutes' walk from the Old Town. The city's museums, parks, palaces, railway station and even airport are a short bus journey away. I can definitely recommend the hotel.

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