Sofitel Warsaw Victoria 5 stars

Customer review rating (ALL Rating) 4.7/5 2,641 reviews

Krolewska 11, 00-065 WARSAW, Poland

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 WARSAW
Poland

GPS:52.240074, 21.013284

Telephone +48 22 657 80 11

Fax +48 22 657 80 57

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our hotel has 368 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,641 reviews

TripAdvisor Rating  4.5/5  4,426 reviews

Happy to be back after Covid! Excellent Hotel with Friendly Staff

TripAdvisor rating 5.0/5

VictoriaBishop1973 Couples - TripAdvisor review

This was my second time at this hotel. I was happy to see to be able to come again post-Covid. Our room was lovely with a lovely, big and very comfortable bed. The pool is lovely, and is a real bonus in the cold months. My husband and I enjoyed a swim before partaking of the wonderful breakfast on offer. The second morning was pancake day, so in addition to the very large selection of hot and cold breakfast options, I had a freshly made crepe with fruit. The time, we also had a dinner in the hotel restaurant. This was also excellent (the five stars are very much earned). The service was friendly and efficient. We particularly liked the cosy atmosphere. Light Jazz music, comfy dining chairs. The location is also perfect: we could walk everywhere we wanted to go in max. 15 (museums, Old Town)

Everything was great

Customer review rating 5.0/5

Valeria Business - Confirmed reviews ALL

We’re glad that we chose Sofitel Victoria for having our company important conference.

Great location

Customer review rating 5.0/5

Daria R. Families - Confirmed reviews ALL

Very modern , well designed hotel with stylish swimming pool great for families. Service was on point , I ll definitely recommend 👌

Great location, some overall management issues.

Customer review rating 3.0/5

Cr Business - Confirmed reviews ALL

Nice location, nice property, many nice features. Nice gym, pool, lobby area, and great breakfast. I have stayed here about 7 times now for work and the main issue is that staff seem poorly managed. Front desk staff often seem stressed. Every single employee in white with black apron in the breakfast area seems incredibly stressed all the time. It is clear they are overworked and stressed out. I would recommend having some staff that do coffee and tea, and others that do clean up. It is very confusing who can take a coffee order and most of the time, it seems like no one can take a coffee order because of how much clean up they have to do. Another option would be to just install a self service coffee machine so your staff don't have to take drink orders. Staff in the bar area, serving room service, in the breakfast area, and even at the front desk, often appear to be stressed and as such, are not very polite to guests. But this is a management issue, not an individual staff issue. Staff need better training on being polite to guests, but if they are overworked or otherwise having a bad time at work, this is also a management issue. The rooms are nice. The hotel has installed large shampoo and body wash bottles in showers which is great for avoiding waste, but they all smell very strong and not in a good way and they are often empty. Finally, what is going on with the bed sheets? It is like a big duvet, one sheet, and then the bare mattress? Every time I stay I end up some how on exposed mattress. Get proper mattress covers. I'd recommend having someone from management of Allcor stay at the property and take notes.

Dear Mr. D., Thank you for choosing our hotel Sofitel Warsaw Victoria hotel and giving us constructive feedback regarding your recent stay in our property. Here at Sofitel Warsaw Victoria we are strongly committed to deliver high standards of service to create the most memorable experience. Please accept our most sincere apologies for failing to provide you with the service quality that you expected. Following your concerns about the missing self-coffee service, I wish to advise you that this is not our 5 star hotel standard, as our main aim is to personalize our Guest’s stay by serving the coffee to their tables. Please accept our most since apologies if the presented service let a lot to be desired. Please be assured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay for our Guests. I am happy to read that you have also found some pleasant aspects of your stay, including the very convenient location of the hotel and easy and quick reservation procedures. I truly hope that your previous experience with us will not discourage you to visit our hotel again and that we will have the opportunity to provide you with the high quality of service and accommodation that represents Sofitel. Respectfully, Małgorzata Lisowska Guest Relations Manager h3…

Great hotel and location

Customer review rating 5.0/5

H. Business - Confirmed reviews ALL

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Other web-users rate our hotel

  • 1,091 reviews 9.5/10 Location
  • 1,302 reviews 8.2/10 Room
  • 1,494 reviews 8.8/10 Service
  • 24 reviews 8.4/10 WiFi
  • 824 reviews 9.1/10 Breakfast
  • 697 reviews 8.5/10 Comfort
  • 408 reviews 8.9/10 Pool
  • 322 reviews 8.1/10 Cleanliness

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