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Sofitel Warsaw Victoria Hotel 5 stars

Customer review rating 4.6/5 7,236 reviews

ALLSAFE approved hotel

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Sofitel Warsaw Victoria
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+ 24 Services

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 warsaw
poland

Tel: +48226578011

Fax: (+48)22/6578057

Check-in from 15h00

Check out up to 12h00

  • AUTOBUS :  175 or 116 UNIWERSYTET BUS STATION

  • METRO :  ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS :52.240074, 21.013284

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 18 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 368 rooms
    • 3 rooms for people with reduced mobility
    • 3 family rooms
    • 4 connecting rooms
    • 368 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • Polish
    • Italian
    • Russian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Casino
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Additional charge
    • On site
    • 40 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • THE VICTORIA POOL & FITNESS CLUB
    • Covered
    • On site
  • VICTORIA WELLNESS
    • On site
    • Massage
    • Sauna room

Our accommodation(s)

Our hotel has 368 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 796

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,236 reviews

TripAdvisor Rating 4.5/5

4,126 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good enough

Customer review rating 4.0/5

Ilteris Business - 23/10/2021 Confirmed reviews ALL

it was fairly good experince with little exceptional times

High quality Hotel in a good location

TripAdvisor rating 5.0/5

andrzejmedwid 22/10/2021 TripAdvisor review

I have stayed at the Sofitel Warsaw Victoria many times and really enjoy being there. The hotel is of a high standard with spacious, fully equipped rooms, sumptuous breakfast and pleasant and very helpful staff. It is in a very good location about 10 minutes' walk from the Old Town. The city's museums, parks, palaces, railway station and even airport are a short bus journey away. I can definitely recommend the hotel.

Customer review rating 3.5/5

Meli Couples - 20/10/2021 Confirmed reviews ALL

Hello We happily arrived after a long period of 5 nights On 8-13.10 at your hotel. The first night was very difficult for us. In communication with the hotel before booking we found out if it was possible to adjust the air conditioner according to our needs and we were told yes. Which later turned out to be incorrect the air conditioner was controlled from the center The result was a terrible fever for us as we both suffer from asthma and need cold. In addition to the beds there is another layer that warmed us up a lot and gave us the feeling of a water bed. When we complained about the heat, no one told us that it could be taken down. We discovered it ourselves. The window could not be opened because of the big noise. If so we should note that the next day after a sleepless night the staff was kind and attentive and did their best to help us. But there are also good things in the hotel.Breakfast is varied and the staff is courteous. And in conclusion I would expect a 5 star hotel and the booking staff Be more attentive to the needs of the customers especially when we mentioned the things that are very important to us. We got to 5 nights which is a long time and if it is not possible to enjoy a rest the whole holiday is ruined. We wonder how the air conditioners work when it's so hot. Thank you and sorry for the long letter. Mali and Michael D.

Always a great place to stay

Customer review rating 4.5/5

Alex C. Couples - 19/10/2021 Confirmed reviews ALL

Everything went as planned, facilities are amazing as usual and service impecable

Great Stay. Relaxing yet Vibrant.

Customer review rating 4.0/5

Ali Z. Solo - 18/10/2021 Confirmed reviews ALL

Great staff. Great location. Pool and sauna were great.

awful !

Customer review rating 0.5/5

William L. Business - 15/10/2021 Confirmed reviews ALL

sorry but it was really bas. I stayed 2 nights and my bedroom hasn't been cleaned between the 2 days and when I asked for at least getting new towels, they didi it but without doing the bed and everything .... really bad.

Dear Mr. l., Thank you for the time you took to share your feedback reflecting on your most recent stay in our hotel Sofitel Warsaw Victoria. We are very sorry to hear that the cleaning service did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our Guests' stay truly enjoyable one. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Małgorzata Badełek Guest Relations Manager

Fabulous hotel in perfect location

Customer review rating 5.0/5

I V. Couples - 15/10/2021 Confirmed reviews ALL

We stay at this hotel every year for a short break and always have an enjoyable stay. Rooms are so clean - and staff always welcoming, helpful and friendly. Good breakfast selection too.

Well organised group stay

Customer review rating 5.0/5

Julian M. Business - 12/10/2021 Confirmed reviews ALL

Large group reservation which was very well organised

average, unnecessary flaws

Customer review rating 3.0/5

Harald Families - 12/10/2021 Confirmed reviews ALL

Very good breakfast, spacious room. We however had unnecessary incidents which did not feel 5*. First we were checked into the wrong room at 1:30am with two children. A man had to ring our doorbell after we hade settled in the room and told us to leave. Then we were told our booking had not gone through in the first place, so on record we had no room. We were given another one. Also small things such as not enough robes/slippers for the number of people in the room. Good bar!

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Sofitel Warsaw Victoria. I am sorry that your experience did not meet your expectations due to the automatic system cancellation of room, which in fact caused the lack of prepaid room. Please allow me to express my sincerest apologies for any discomfort this situation have caused you, and for the reservation system, which let a lot to be desired. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I truly hope that you will give us a chance to restore your faith in our service quality corresponding 5 star hotel. Please advise me about your next planning visit in our hotel, then I will take a necessary steps to secure the comfort of your stay and provide you with unforgettable stay in our property. As usual, I remain at your disposal if I may be of any other assistance. Respectfully, Guest Relations Manager h3…

Comfortable room. Pleasant staff.

Customer review rating 5.0/5

Andrzej M. Solo - 10/10/2021 Confirmed reviews ALL

I received a room upgrade when checking in. The room included a bath as requested. Breakfast was at the usual high standard. Staff were always friendly and polite.

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulina Guest Relations

Outstanding experience

Customer review rating 4.5/5

Maciej Business - 07/10/2021 Confirmed reviews ALL

I highly recommend Sofitel Victoria Warsaw. Very warm words to the members of the staff, especially the bar service which is one of the best I have seen in any hotel I've stayed at. Outstanding cocktails and food, very good acommodation. I would point out the need to change hairdryers (at least in the higher-class rooms) as the current ones are at least 10 years old and don't look that good. Other than that - all good.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Guest Relations Team

Enjoyed my stay at your hotel

Customer review rating 4.5/5

Shany Families - 07/10/2021 Confirmed reviews ALL

Enjoyed it very much, staff was nice and helpfull, room was nice and clean Would be nice to have a lifeguard at the pool present at all times

Dear Shany, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Guest Relations

Good but slow service

TripAdvisor rating 4.0/5

pawelw852021 06/10/2021 TripAdvisor review

Good Hotel but to less people employed, I was waiting 25 min to check out and in the bar 30 minutes to receive my drink. You can hear the strong horse cars from the street but just if you have a room with view on the nice square

Great Stay!

Customer review rating 4.5/5

Gran W. Families - 04/10/2021 Confirmed reviews ALL

Great one night stay. Nothing to fault, just impeccable service and rooms. Breakfast was fantastic also.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulina Guest Relations

Very nice and comfort hotel

Customer review rating 4.5/5

Kristian P. Business - 04/10/2021 Confirmed reviews ALL

Very well located, friendly and helpful staff and the amineties is very good.

Dear M. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulina Guest Relations

Much more expected

Customer review rating 3.0/5

Tom Families - 03/10/2021 Confirmed reviews ALL

I stayed 2 days at this hotel. Absolutely horrible experience with the online booking . My three online attempts ended with reservation done by phone after many attempts to connect ( the phone is not picked up). Hotel inside is above average . Lighting in the room weak . AC was turned on after a phone call when the temperature in the room hit 26C. Very small area in the front of the hotel for the upcoming cars . Location perfect, hotel employees very friendly and extremely polite.

Dear Mr. G., First of all I wish to thank you on behalf of the entire Sofitel Warsaw Victoria team for taking the time to give feedback following your recent stay with us. Here at Sofitel Warsaw Victoria we are strongly committed to deliver high standards of service to create the most memorable experience. Please accept our most sincere apologies for failing to provide you with the service quality that you expected. According to your concerns about the lightening in the room, I strongly regret to hear about it from your review, as our technical department is always dedicated to make your room brighter. I wish to assure you that all the received remarks we took into our consideration and we are taking them very seriously. I would like to also ensure you that presented service does not reflect on the service quality we present to each and every Guest. I do understand how negative of an impact those situations has had on our hotel reputation, and this should not be the case in a hotel of our standing. Please be assured that all of your mentioned concerns have been passed on to our hotel General Manager, in order to prevent similar situations from arising in the future and take an immediate actions to improve the service quality. I am happy to read that you have also found some pleasant aspects of your stay, including the friendliness of our staff and the very convenient location of the hotel. I truly hope that you will give us a chance to restore your faith in our service quality corresponding 5 star hotel. Please advise me about your next planning visit in our hotel, then I will take a necessary steps to secure the comfort of your stay and provide you with unforgettable stay in our property. As usual, I remain at your disposal if I may be of any other assistance. Yours Sincerely, Małgorzata Badełek Guest Relations Manager H3…

EXCELLENT STAY

Customer review rating 5.0/5

P. Couples - 03/10/2021 Confirmed reviews ALL

Soft check-in with a really welcoming staff at the reception - and it continues at it started, which mean that the room was perfectly clean, swimming pool - a great moment of relaxing. Room service really efficient and food was still hot. Amazing breakfast. It was a perfect stay. Special thanks to the reception staff, they are doing an amazing job! and there are the face of your brand. good job guyz

Beautiful hotel, Great Location, Awesome Staff

TripAdvisor rating 5.0/5

vkmobile Business - 03/10/2021 TripAdvisor review

I stayed here for a week. Great location, beautiful and clean hotel. I saw people cleaning all surfaces everyday for Covid precaution. The staff speaks great English and always went out of their way to help. They even responded to my inquiries via email. The hotel has great amenities (pool, bar, restaurant). It is close to beautiful old town, shopping, restaurants,.... I plan to stay at this hotel again when I revisit.

Best stay ever!

TripAdvisor rating 5.0/5

amilan602 03/10/2021 TripAdvisor review

After staying in many 5stars hotels, I can say the Sofitel Victoria is one of my favorites. I will definitely choose Sofitel Victoria again. Not only that the hotel looks very well, but the great service is what makes it so good.

Flawless

TripAdvisor rating 5.0/5

holly c 30/09/2021 TripAdvisor review

From the moment we were met at the airport by Mr Brown until we were delivered back to the airport we received the kindest attention possible. We were at the Victoria for 21 days We established a routine and came to know the front desk employees by their smiles!! The pool is magnificent. The restaurant… a bi-weekly treat. When we found ourselves without our daily medication a doctor’s appointment was arranged. No problems. All problems became NO PROBLEMS!!! We are now home wondering why we left. Go and see for yourself how lovely this hotel and Warsaw are!

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