Sofitel Warsaw Victoria Hotel 5 stars

Overall good. Confusion with breakfast order every morning. There seemed to be lack of communication between reception and kitchen staff.

MY stay was just great and thanks to everyone, and espacially thanks to Mrs Malgorzata Bedelek the guest relation manager.

I was welcomed as Gold Member , upgraded with Welcome drink

Personal was very kind. Great breakfast. Happy to see you soon.

Even is this challenging times I felt really welcome and the staff did everything to make my stay a great experience.

The Service was exellent(check in and check out).Room service for breakfast and dinner without complaint. Room was perfect with the view on square. The most important in this covid time was the good organized hygenic concept.

This hotel constantly reminds me why i am a member of Accor. Reception staff were outstanding, bar Staff and the food and overall service was exceptional especially during this difficult time, I would chose Sofitel over Raffles everytime.

The hotel and staff where very nice and the rooms where modern. The only downside was the air conditioning in the room was old and didn't work properly. the radiator in the bath room was on constantly which made the rooms really really hot. I had to sleep with the window open which then kept me awake because of the outside noise. I was there with three colleagues and we all experienced the same problem so it wasn't just one room.

The entire hotel looks rather tired and it's hard to believe that it maintains its 5* rating. The room cleaning standards are very low. I found a huge pile of hair in the bath drain which must have been piling up throughout the stay of several guests. A truly disgusting experience. When I reported this incident to the front desk, the response was simply "sorry to hear this".

Easy access to the historical centre, very comfortable hotel - definitely will be back

Very personal touch

Your warmful hospitalities made my stay fully completed. This stay was also impressioned for me.

During my previous stay I had a few issues so got in touch with the Guest Relations Manager Malgorzata and she was wonderful. She heated the swimming pool up for me as I had found it far too cold during my previous visit and I was lucky enough to have it to myself twice as they limited the number of guests due to Covid. As a Gold Accor member I was upgraded to a suite and found a nice welcome gift and got some flowers the second day which I really appreciated. The Accor loyalty programme is really one of the best ones I belong to and when staying at a Sofitel you always feel really looked after and in 2 weeks I will be staying at the Obelisk Sofitel in Dubai. I was so sad to discover that the Sofitel in Wroclaw had closed down, I was staying in their Presidential Suite the night before the country went into lockdown and then the hotel closed down permanently which is a great loss. The restaurant at the Sofitel Victoria was closed but I highly recommend Epoka across the road next to the Raffles hotel which is also part of the Accor chain. The Raffles hotel has an excellent bar and restaurant where I had lunch one day. I had dinner in the Sofitel bar one night and was disappointed that when the man at the table next to me left, no-one bothered to clean the table despite all the Covid rules and they weren't exactly overworked as there was hardly anyone there. The hotel quoted me 300 PLN for an airport transport, I just got a taxi and paid the fixed price of 55 PLN. It only takes 10 minutes to get to and from the airport so the high price proposed by the hotel really isn't worth it. I will of course stay here again on my next visit and hopefully will be able to have dinner in the restaurant which was very good during my previous visit.

For those who remember this hotel over time it is one of the icons of Warsaw hotel landscape, ex-Victoria hotel. Great place, location, service, design, comfort, despite Covid restrictions the hotel team did their best to feel warm and welcome.

I am staying at Sofitel Victoria several times a year and during this period of pandemie you are attentive to all sanitary rules. It is important when you are travelling for your job 2 or 3 times per months. I can confirm that I was secure at Sofitel Victoria. Indoor pool (restricted number of guests in the same time) - Lobby bar with enough space between table and plastic menus (to be disinfected after every guests - jelly box in Elevators. In the room some accessories has been deleted like pen - paper note - shoehorn- laundry bag but I presume it is to avoid additionnal risk of contamination (It needs to be explain to the guest at the check in). Important point is the service I asked them for the first time in the past 5 years I am visiting the hotel assistance due to the fact I was sick... during this period it is very stressful. In 1H30 I had a doctor speaking english in my room / the concierge (special thanks to him) sent somebody of the hotel to collect the medecines from the pharmacy / collect my company car on the public parking to put it in the hotels one / organize the room service for breakfast - Diner untill recovering my health / phone me regularly to check if I was ok or if I need something special. I was very pleasantly surprise by the attitude of the Sofitel staff. finally i stayed 6 nights instead of 3 (that I did not plan but it was necessare to recover a good health) but the view on the main place give me opportunity to assist to all dress rehearsal of national festivities.