Sofitel Warsaw Victoria Hotel 5 stars

TripAdvisor rating 4.5/5 3,946 reviews
Sofitel Warsaw Victoria
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+ 25 Services
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Room 1

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Children's age

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Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065
warsaw
poland

Tel: +48226578011

Fax: (+48)22/6578057

Contact email

Check-in from 14h00

Check out up to 12h00

  • AUTOBUS :   175 or 116 UNIWERSYTET BUS STATION

  • METRO :   ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS :52.240074, 21.013284

Our accommodations

Our hotel has 366 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 27

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 27

SUPERIOR ROOM, 1 King Size Bed, Higher Floor

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side, Courtyard side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, Higher Floor

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side, Courtyard side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Pilsudski Square View

  • Max. number of persons: 2
  • Area: From 27
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed, Separate Living room

  • Max. number of persons: 2
  • Area: From 40
  • Views: City side, Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESTIGE SUITE, 1 King Size Bed, Pilsudski Square View

  • Max. number of persons: 2
  • Area: From 55

OPERA SUITE, 1 King Size Bed, Kitchenette

  • Max. number of persons: 2
  • Area: From 83
  • Views: City side, Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

IMPERIAL SUITE, 1 King Size Bed, Sauna and Jacuzzi

  • Max. number of persons: 2
  • Area: From 122
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

CLASSIC JUNIOR SUITE, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 40
  • Views: Historic side view, City side, Courtyard side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Junior Suite, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 40
  • Views: Park view, City side, Courtyard side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LA BRASSERIE MODERNE

Type of cuisine: International

A modern interpretation of the traditional French brasserie, our restaurant offers a lavish menu based on the finest seasonal ingredients. The open kitchen means our guests can watch the dishes being prepared right in front of them.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KITCHEN GALLERY

Type of cuisine: International

Start your day at our welcoming restaurant, where you'll feel right at home. We offer a buffet breakfast with a wide selection of Polish and international dishes and Sunday brunch, which families with children can enjoy.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VICTORIA LOUNGE

Photo non contractuelle / Strictly non binding

Our vibrant bar with great views of Pilsudski Square is perfect venue for friendly get-together or business meetings.The bar also offers excellent aperitifs and liqueurs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 796

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,982 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,946 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Outstanding experience!

Customer review rating 4.6/5

Jorge S. J. Couples - 12/01/2020 Confirmed reviews ALL

Since our check in with the excellent front desk attendant we knew everything would be great, and in fact it was. The beautiful hotel itself and its awesome location are to be praised, but what make this place wonderful is the Staff, they are incredibibly pleasant, professional and efficient. Our biggest compliments to every single employee in this hotel. Thanks!!!!

Dear Jorge San J., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted that you are satisfied with your experience at La Brasserie Moderne. We are trying to raise our statistics on TripAdvisor, therefore we will be very pleased if you could share your positive comment with TripAdvisor community. https://pl.tripadvisor.com/Restaurant_Review-g274856-d58…-Reviews-La_Brasserie_Moderne-Warsaw_Mazovia_Province_Central_Poland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michał Nasiłowski

Great experience that combines comfort and excellent service.

Customer review rating 4.6/5

Anonymous Couples - 12/01/2020 Confirmed reviews ALL

Great service from check in to check out. Very comfortable bedding.

very comfortable room, nice breakfast

Customer review rating 4.6/5

Rock Couples - 12/01/2020 Confirmed reviews ALL

Great place to stay, great location; spa/pool/sauna area need improvement

Overall a true 5 star hotel giving A level experience

Customer review rating 4.6/5

Migle Business - 11/01/2020 Confirmed reviews ALL

Exceptional housekeeping service, room was spotless, above and beyond my expectation even compared to other 5 star hotels in Warsaw. Great breakfast - if selection was even broader, it would have been 10 stars. Best swimming pool and sauna so far compared to other Warsaw 5 star hotels. My colleague was impressed bu your gym too. Staff very polite and willing to help!

As it should be . Nice service and everything worked.

Customer review rating 4.6/5

Alan T. Solo - 10/01/2020 Confirmed reviews ALL

Extremely good.

Wonderful hotel

Customer review rating 4.6/5

Anonymous Couples - 09/01/2020 Confirmed reviews ALL

Friendly staff, especially at the breakfast buffet. Nice and comfortable rooms. Beautiful indoor pool. Excellent breakfast, and best location.

Customer review rating 4.6/5

Reolon Families - 07/01/2020 Confirmed reviews ALL

Very nice experience. The breakfast is amazing ....but the champagne was missing :-)

Dear Jowita O., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted that you are satisfied with your experience at La Brasserie Moderne. We are trying to raise our statistics on TripAdvisor, therefore we will be very pleased if you could share your positive comment with TripAdvisor community. https://pl.tripadvisor.com/Restaurant_Review-g274856-d58…-Reviews-La_Brasserie_Moderne-Warsaw_Mazovia_Province_Central_Poland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michał Nasiłowski

Great stay in Warsaw at Sofitel Warsaw Victoria

Customer review rating 4.6/5

Kristian Couples - 07/01/2020 Confirmed reviews ALL

From check-in to check-out, we were treated with tremendous kindness and professionalism. The hotel is beautiful and beautifully run, and its location is in walking distance to many important sites. Our room had a gorgeous view of Piłsudski Square with the Tomb of the Unknown Soldier, and we could see Warsaw’s Old Town in the distance. We are walkers, so we were able to see everything we wanted to see on foot, including the Uprising Museum, the Warsaw Ghetto Memorial, the Warsaw Uprising Memorial, the Old Town, and the Chopin Museum, and we were just a block from the famous Royal Way. A special bonus was being told upon arrival that we were “guests of the day,” which got us a room upgrade, welcome drinks, and gift box of chocolates. It wasn’t necessary, but it was a nice touch and made us feel warmly welcomed!

Trendy Hotel in the heart of Warsaw

Customer review rating 4.6/5

Tomasz Couples - 06/01/2020 Confirmed reviews ALL

Superb hotel in the heart of Warsaw - walking distance to the Old Town, Palace of Culture and Science, major parks. Great facilities inside the hotel too - big and spacious rooms with nice and huge bathrooms, large swimming pool. Huge selection of food and drinks - big and open bar. Highly recommend the place for business travelers, families as well as solos or couples who are looking for a nice and modern hotel. You couldn't ask a better place to stay in Warszawa.

New year Warsaw trip

Customer review rating 4.6/5

Lorraine M. Couples - 06/01/2020 Confirmed reviews ALL

The reception staff and concierge couldn’t do enough for you. Thoroughly enjoyed my stay. Upgraded to a suite with 50% discount. The only gripe I would have is that the bar staff would keep you waiting what seemed like a long time, even when they didn’t look busy.

Very pleasent stay

Customer review rating 4.6/5

Lukasz Couples - 05/01/2020 Confirmed reviews ALL

Can’t complain about anything. Very nice hotel and a good service. I got also a nice room upgrade

Fantastic NYE celebration with family

Customer review rating 4.6/5

Agnes Families - 05/01/2020 Confirmed reviews ALL

enjoyed the welcome drink by the lounge... nice christmas and fashioned-theme decor

Disappointing

Customer review rating 4.6/5

P Friends - 04/01/2020 Confirmed reviews ALL

Disappointing

Dear Mr. P., I am grateful that you have taken the time to share your thoughts on your recent stay with us at the Sofitel Warsaw Victoria. On behalf of the entire Sofitel team, I apologize for any inconvenience you have experienced during your stay. I am truly sorry to hear that your first impression of the hotel was so negatively affected by the service quality presented at the restaurant. Please accept our sincerrest apologies for the shortcomings from our side. Be assured that all of your concerns have been addressed according, in order to continuously improve the service quality, and prevent similar situation from arising in the future. Thank you once again for letting us know about your recent experience. Your feedback is valuable to us as we are constantly trying to enhance the quality of our service to deliver the best experience to each and every Guest. We hope to regain your trust during a future visit by providing you a high quality service that represents the standards of Sofitel. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Lovely hotel - but, the room and the hotel were too hot! It was very uncomfortable trying to sleep - as the traffic noise was too loud to leave the window open during the night.

Customer review rating 4.6/5

Leonie K. Families - 03/01/2020 Confirmed reviews ALL

The room was over-heated. Please - allow each room to control the temperature. The beds and bed-linen were beautiful and comfortable. Good food and excellent service in the restaurant. Good location - but, too much traffic noise.

Hotel with great breakfast

TripAdvisor rating 4.5/5

meir0 Family - 02/01/2020 TripAdvisor review

The hotel is located close to the old town, far from the Zloty Terrace Mall. Great breakfasts are delicious and great variety. Not large rooms. Comfortable beds. Take good care of the event we celebrated. The employees' attitude was a little disappointing, always smiling and asking how to help, but in practice only helping to order taxis (they seem to benefit from this because they asked several times if I needed a taxi) but when they needed help like getting a pin to get a SIM out on the cell phone they said they had no way to help ( Any office pin can solve this) room service was disappointing and expensive. And the overall price was high in my opinion.

Mr

Customer review rating 4.6/5

Slawomir Couples - 01/01/2020 Confirmed reviews ALL

Fantastic location and rooms. Good breakfast and Spa.

very good experience from all aspects.

Customer review rating 4.6/5

David Couples - 01/01/2020 Confirmed reviews ALL

We hosted at Sofitel hotel for 5 nights during our anniversary . The crew at the front desk upgrade our room without even asking , and when we asked to move closer to the exit , we found good will. The service was as you expect from 5 stars hotel , so was breakfast with its a lot of choices . The gym with the pool and sauna are very attractive. Overall we really enjoyed while staying in Sofitel. Once we visit Warsaw once again this will be our hotel for staying , we for sure will recommend this hotel .

Customer review rating 4.6/5

Anonymous Couples - 31/12/2019 Confirmed reviews ALL

In general very good but still have space for improvement especially on details. The lady working at the egg station was quite rude in the morning. First day she refuses me some sunny side up eggs because they were already cooked on a plate in the buffet but as I am pregnant I needed to have well cooked eggs. She refuses to make. Next morning, hopefully the plate was empty but then it was 10h45 am and showed me her watch which meant probably like you should have come earlier. Breakfast is open till 11h so it was still rude. We had to ask several time on the 2nd night for having soft pillows after a 1st hour of waiting,my husband called back the front office, a few minutes later the pillows came and were very strong. We called back and were being told that the front desk did not know where the housekeeping was storing the soft pillows. Not a good point for a 5 stars hotel. When we checked out, I was asked to pay around PLN 740 which was the amount that I had already paid when I booked the room. I had to show the front office the debit on my credit card. Those are details that can and have to be improved to be able to enjoy the 5 stars services. Despite that, the hotel is very nice and we enjoyed our stay with you. Kind regards

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. Please accept our sincerest apologies for presented service quality which was far from your expectations. Pleas be assured that all of your concerns were passed on to our entire team in oreder to take a necessary steps to improve the service quality and prevent similar situation from arising in the future. Thank you once again for letting us know about your recent impression. Your feedback is valuable to us as we are constantly trying to enhance the quality of our service to deliver the best experience to each and every Guest. We hope to regain your trust during a future visit by providing you a high quality service that represents the standards of Sofitel. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Great geographical situation and great service

Customer review rating 4.6/5

Wojciech Couples - 31/12/2019 Confirmed reviews ALL

It was not the first time that I stayed at this hotel and I was not dispointed. Great hotel

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Excellent facilities in an outstanding location

Customer review rating 4.6/5

Chris Couples - 30/12/2019 Confirmed reviews ALL

The room, the restaurant and breakfast are excellent. The experience is only tarnished by "night service" . If we should forget for a moment before 6-7pm to hang our do not disturb sign, we would be scared from our rest after a day out by loud knocking on the door trying to peddle unwanted water. Not content with simply annoying us, this person opened the door almost immediately after knocking which thankfully the security chain prevented much to their surprise. Never have we experienced hotel staff barging their way into our room. Normal hotel staff knock reasonably gently, announce who they are and wait for the door to be opened. This antagonising aquarian is a highly undesirable blight on an otherwise fantastic hotel.

Dear Mr. Q., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Majerowicz Guest Relations Specialist
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