Sofitel Warsaw Victoria 5 stars

Customer review rating (ALL Rating) 4.7/5 2,868 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

Our accommodation(s)

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Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 WARSAW
Poland

GPS:52.240074, 21.013284

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,868 reviews

TripAdvisor Rating  4.5/5  4,857 reviews

Certificate of excellence 2023

Best ever

TripAdvisor rating 5.0/5

Jeannette P Solo travel - TripAdvisor review

I give 5 stars at every category.I will come for sure soon again.The room was fantastic.The service was excellent.The breakfast was wonderful.The location was outstanding.You can find here the highest quality in every category.

One of the best Hotels in Warsaw

TripAdvisor rating 5.0/5

thenewmicheal Families - TripAdvisor review

Sofitel is by far one of the best 5 star hotels in Warsaw. Spacious room, cosy beddings and it has the necessary facilities required for a guest to enjoy his or her stay. The location is in the heart of the city centre. The manager, Lukasz, is an amazing gentleman who knows how to handle guests in the most professional and ethical manner. His customer service skill is impeccable. I am certainly going to lodge at Sofitel in the nearest future.

Warsaw Sofitel

Customer review rating 5.0/5

Editha M. Friends - Confirmed reviews ALL

Wonderful welcome, plus some of the staff in Sofitel I work before. Hope to go back again .

Dear Mrs. M., Thank you for choosing Sofitel Warsaw Victoria and for taking the time to share your positive experience with us. We are delighted to hear that you received a wonderful welcome and that some of our staff members were familiar to you. We hope to have the pleasure of welcoming you back again soon. Kind regards, Natalia Respondek Guest Relations Specialist

Execellent

Customer review rating 4.5/5

Gina Families - Confirmed reviews ALL

Our five night stay at this hotel was excellent in every way including the services at the pool, sauna, breakfast, spa massage and receptions. We stayed in a large Junior suite. Overall the rooms, lobby, hall way etc are vary spacious. The spa pool is very relaxing and we liked the fact that you don't need to book to use it. All the staff that we met were warm and approachable. Breakfast was generous and Patricia is a star looking after us throughout our stay. The only feedback I would give is that while the cleaning and housing keeping were good, there needs to be more attention to detail. Little things like toiletries running out, shower screen door seal missing allowing water to rundown unto the floor when bathing, some days there were bin liners, the large floor lamp bulb was not properly fitted so the lamp did not work initially, incorrect price listing e.g. price for massage on booklet, hotel TV channel and at point of service were all different. Having said all of that, these are not negatives just something to improve on and it did not take away from our experience which was beyond amazing. We will defiantly be going back there whenever we are in Warsaw, which is a very beautiful city.

Dear Mrs. E., Thank you for taking the time to share your feedback about your recent stay at Sofitel Warsaw Victoria. We are delighted to hear that your overall experience with us was excellent and that you enjoyed the services at the pool, sauna, breakfast, spa massage, and reception. It is wonderful to know that you found our rooms, lobby, and hallway to be spacious, and that you found the spa pool to be very relaxing. We appreciate your feedback regarding the attention to detail in our housekeeping services. Rest assured that we have noted your comments and will take them into account as we strive to continuously improve our services. We apologize for any inconveniences caused by toiletries running out, the shower screen door seal missing, bin liners being missing on some days, and the issues with the floor lamp and price listings. Your feedback is valuable to us, and we will consider it as we review and enhance our processes. Thank you once again for your kind words and for choosing our hotel. We look forward to welcoming you back to Sofitel Warsaw Victoria whenever you are in Warsaw. Kind regards, Natalia Respondek Guest Relations Specialist

Very nice hotel

TripAdvisor rating 5.0/5

onorrie Families - TripAdvisor review

I was very happy with my stay in this hotel. The food was delicious, the hotel was very clean and well maintained. The service was very good. There was an issue with some drilling noise on the day we arrived. I called the reception desk but the person I talked to did not call me back about it. After about 45 min I went downstairs and complained again and was told that the noise was from outside the hotel and would stop soon. I was on the fifth floor and the noise seemed to be coming from next door. It did stop when promised but it was quite loud. It kept me up for 2 hours after a very tiring flight and I was not offered a quieter room. It also came back once more during the week, but we were going out of the room for the day so did not have to stay and listen to it again. I ended up extending my stay for a full week due to a flight cancellation and the staff were very accommodating. The room was very comfortable, especially the beds which I think were covered with a feather bed pad. The blinds were full black out and I slept very well. I also really liked the fact that the hotel was eco friendly. One suggestion I would like to make is that the breakfast on the room service menu should be available to anyone who orders it. I did not reserve a room with the breakfast option and was told that because of this I could not order breakfast from room service. This seemed pretty strange. Overall, I really enjoyed my stay. I would definitely stay there again.

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Other web-users rate our hotel

  • 1,193 reviews 9.5/10 Location
  • 1,414 reviews 8.1/10 Room
  • 1,628 reviews 8.8/10 Service
  • 25 reviews 7.6/10 WiFi
  • 973 reviews 9.2/10 Breakfast
  • 763 reviews 8.1/10 Comfort
  • 752 reviews 8.9/10 Food
  • 391 reviews 9.1/10 Pool

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