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Sofitel Warsaw Victoria Hotel 5 stars

Customer review rating 4.7/5 6,499 reviews

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Sofitel Warsaw Victoria
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+ 26 Services

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Jogging track (Nearby)
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 warsaw
poland

Tel: +48226578011

Fax: (+48)22/6578057

Check-in from 14h00

Check out up to 12h00

  • AUTOBUS :  175 or 116 UNIWERSYTET BUS STATION

  • METRO :  ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS :52.240074, 21.013284

Our accommodation(s)

Our hotel has 368 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft

SUPERIOR ROOM, 1 King Size Bed, Higher Floor

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, Higher Floor

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Pilsudski Square View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LA BRASSERIE MODERNE

Type of cuisine: International

A modern interpretation of the traditional French brasserie, our restaurant offers a lavish menu based on the finest seasonal ingredients. The open kitchen means our guests can watch the dishes being prepared right in front of them.

Menu (PDF)

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KITCHEN GALLERY

Type of cuisine: International

Start your day in a family style in the restaurant, whose cozy décor allows guests to feel like they are in their kitchen. The breakfast buffet offers a wide range of Polish and international dishes.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VICTORIA LOUNGE

Non contractual photo

Our vibrant bar with great views of Pilsudski Square is perfect venue for friendly get-together or business meetings.The bar also offers excellent aperitifs and liqueurs.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 796 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,499 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,040 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Safe and gorgeous.

Customer review rating 4.5/5

Cejourla Business - 08/01/2021 Confirmed reviews ALL

Your warmful hospitalities made my stay fully completed. This stay was also impressioned for me.

Dear Mr. S., On behalf of Sofitel Warsaw Victoria I wish to thank you for your loyalty and choosing our hotel on your recent stay in Warsaw. Please be assured that it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one, and we serve you with the rich offer of our breakfast buffet. Sincerely Yours, Małgorzata Badełek Guest Relations Manager

Good situation of hotel

Customer review rating 4.0/5

Stephen C. Business - 13/12/2020 Confirmed reviews ALL

As ever a good experience , I would however comment on the lack of room service applicable from the bar. In check in ai was informed there was only Polish Lager available from the bar which was disappointing for a hotel of your size.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Great service from Malgorzata on my return to the hotel and nicely heated swimming pool

TripAdvisor rating 5.0/5

MargaretinParis 02/12/2020 TripAdvisor review

During my previous stay I had a few issues so got in touch with the Guest Relations Manager Malgorzata and she was wonderful. She heated the swimming pool up for me as I had found it far too cold during my previous visit and I was lucky enough to have it to myself twice as they limited the number of guests due to Covid. As a Gold Accor member I was upgraded to a suite and found a nice welcome gift and got some flowers the second day which I really appreciated. The Accor loyalty programme is really one of the best ones I belong to and when staying at a Sofitel you always feel really looked after and in 2 weeks I will be staying at the Obelisk Sofitel in Dubai. I was so sad to discover that the Sofitel in Wroclaw had closed down, I was staying in their Presidential Suite the night before the country went into lockdown and then the hotel closed down permanently which is a great loss. The restaurant at the Sofitel Victoria was closed but I highly recommend Epoka across the road next to the Raffles hotel which is also part of the Accor chain. The Raffles hotel has an excellent bar and restaurant where I had lunch one day. I had dinner in the Sofitel bar one night and was disappointed that when the man at the table next to me left, no-one bothered to clean the table despite all the Covid rules and they weren't exactly overworked as there was hardly anyone there. The hotel quoted me 300 PLN for an airport transport, I just got a taxi and paid the fixed price of 55 PLN. It only takes 10 minutes to get to and from the airport so the high price proposed by the hotel really isn't worth it. I will of course stay here again on my next visit and hopefully will be able to have dinner in the restaurant which was very good during my previous visit.

Dear Guest, I am grateful that you have taken the time to share your thoughts reflecting on your most recent stay at Sofitel Warsaw Victoria. It is our great honor to hear that you have appreciated your own piece of paradise in our resort with heated water and mirrored ceiling swimming pool. Please be assured that your heartwarming compliments towards the professional service of our friendly staff are very much appreciated, as these always give us the enthusiasm to further excel in the delivery of outstanding service. Please acknowledge that the remarks about the cleanliness of the tables and your spendid review I have shared with our valuable team, as nothing motivate us more than to know that out high quality service has been noticed and it encourages us to fulfill our Guests' expectations. On behalf of Sofitel Warsaw Victoria Team I wish to thank you once again for your loyalty and we would be thrilled to have the opportunity to welcome you back very soon when this pandemic situation will end and everything back to normal. Yours Sincerely, Małgorzata Badełek Guest Relations Manager

All perfect

Customer review rating 5.0/5

Christophe Couples - 23/11/2020 Confirmed reviews ALL

Thanks to mickael at the restaurant, the gentleman and the nice guest relation at the front office! Good luck for the rest, hopefully this situation will stop soon!

Dear Mr. d., I very much appreciate that you have taken the time to leave a review reflecting on your most recent stay with us at the Sofitel Warsaw Victoria. It is always a tremendous pleasure to read constructive feedbacks like yours, and I am delighted to read that your last stay with us has once again been a memorable one. Thank you for the gratitude you have expressed towards the splendid quality of service, and I am more than happy to know that it was admirably and efficiently accomplished by me and my entire Sofitel Warsaw Victoria Team with associates. I wish to inform you that your constructive feedback has been shared amongst our valuable staff, as nothing makes them happier than to hear that their skills and efforts have been not only noticed, but genuinely contributed to your contentment. It is a tremendous pleasure to hear that your stay with us has been enjoyable one, and we can only hope to have the chance to welcome you again soon. Your sincerely, Małgorzata Badełek Guest Relations Manager
Customer review rating 5.0/5

Lilia P. Friends - 31/10/2020 Confirmed reviews ALL

Friendly staff, clean rooms, delicious food, great location

Dear Mrs.P., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Extremely family friendly

Customer review rating 4.5/5

Anonymous Families - 29/10/2020 Confirmed reviews ALL

Above and beyond service for our one year old twins. Health and safety very good.

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Always a pleasure to stay here

Customer review rating 5.0/5

Stephen B. Families - 29/10/2020 Confirmed reviews ALL

We stayed for one night following a weekend in the east of Poland to attend a family wedding. We've stayed at this hotel a few times and were pleased to find the familiar features were all open, particularly the wonderful swimming pool. Hotel cleanliness, staff professionalism and the quality of the accomadation were all excellent as usual.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager
Customer review rating 5.0/5

Anonymous Business - 20/10/2020 Confirmed reviews ALL

Great

Szanowny Panie Filipie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Sofitel Warsaw Victoria. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Małgorzata Badełek Kierownik ds. Relacji z Gośćmi

Perfect location to explore the city

Customer review rating 4.5/5

Malgorzata J. Couples - 19/10/2020 Confirmed reviews ALL

We really enjoyed our stay here, upon arrival we had a lovely surprise arranged by the team in our room with a lovely bottle of Prosecco! The staff was friendly and helpful on all occasions, the hotel is very clean and the management is aware of all the Covid-19 standards as pointed out by the signage. The swimming pool also was a very pleasant experience and the layout is amazing. Some of the staff members did not wear face masks on a couple of occasions with many international travelers around the lobby area.

Dear Mrs. J., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Good quality hotel in a perfect location.

Customer review rating 5.0/5

Andrzej M. Solo - 19/10/2020 Confirmed reviews ALL

I had a very nice room overlooking the Pilsudski Square. I enjoyed the sumptuous breakfast comprising Polish and International dishes, dinners in the Brasserie and complimentary drink in the cocktail bar. The hotel offers good value for money.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Very lovely atmosphere thanks to lovely people/staff !!

Customer review rating 5.0/5

Kamila P. Families - 18/10/2020 Confirmed reviews ALL

We had the best time

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Iconic hotel at perfect location

Customer review rating 5.0/5

Ben Couples - 17/10/2020 Confirmed reviews ALL

Architectural and authentic style is important to me. I loved the iconic building with some CCCP touch and from the year 1976 when I was born. I enjoyed the simple room interior with lamps and furnitures quoting the 70s. The pool is amazing. Only the parking fee is over top by being more expensive than in Western European metropolis, especially if parking around the hotel is free during weekends.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relatons Manager

Perfect stay

Customer review rating 5.0/5

Ac Couples - 13/10/2020 Confirmed reviews ALL

Thanks to the amazing staff of Sofitel Warsaw we shared finest experience during our stay. Everything was simply perfect!

Szanowna Pani Agnieszko, Jesteśmy bardzo wdzięczni za Pani komentarze dotyczące pobytu w Sofitel Warsaw Victoria. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Panią, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pani opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pani opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Małgorzata Badełek Kierownik ds. Relacji z Gośćmi

Location perfect / Spa area good

Customer review rating 4.0/5

Anonymous Business - 11/10/2020 Confirmed reviews ALL

After midnight the entrance was locked - you had to call from a non desinf. Hotel phone to require entrance . Weird

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Good standard

Customer review rating 3.0/5

Thomas Couples - 06/10/2020 Confirmed reviews ALL

Everything what you would expect from this brand business hotel. Surprisingly swimming pool in the hotel closed in the morning up till afternoon hours !

Dear Mr. P., I am grateful that you have taken the time to give feedback on your recent stay with us at the Sofitel Warsaw Victoria. Please accept my most sincere apologies for any discomfort you have experienced during your stay. Providing impeccable services and facilities to each and every Guest is our utmost priority, and I can assure you that during your next stay with us we will provide you with the efficient service you would expect. Please be aslo advised that from the beginning of October our Spa are is open from 10:30 a.m. till 9 p.m. for our hotel Guest. I truly hope that we will have another chance to welcome you again soon to provide you with the service corresponding to our Sofitel standards. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Very uneven: incredible Spa, very poor breakfast

Customer review rating 3.5/5

Alexis P. Business - 29/09/2020 Confirmed reviews ALL

Spa is amazing and the bottle in the room as VIP gesture for Accor member was. incredible. Room is not really 5 star but the perfect location of the hotel makes up for it. Unfortunately what really is not up to the 5 star standard is breakfast... poor in quality and quantity... I did not even go to breakfast the second day... I am Accor Platinum and unfortunately I must say that this has become an issue for Accor and is clearly a cost driven decision. Food is important to me and you might lose me as a customer due to your poor choice of food quality that are very industrial which is in 2020 a real shame: both for health and environnement reasons. I will come back in Sofitel Warsaw but will skip the breakfast.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Great location friendly staff

Customer review rating 4.5/5

Anthony Couples - 27/09/2020 Confirmed reviews ALL

Enjoyable stay and would recommend it to all

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

perfect location

Customer review rating 4.0/5

Frans Couples - 27/09/2020 Confirmed reviews ALL

Sofitel hotel Warsaw is a nice place to be. People are nice, rooms are perfect and the breaksfast is good.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Good location, helpful friendly staff

Customer review rating 4.5/5

Dean C. Solo - 23/09/2020 Confirmed reviews ALL

Check-in and check-out was very quick and efficient. Good restaurant. Beautiful swimming pool. Good location

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Good stay

Customer review rating 3.5/5

Konrad Couples - 22/09/2020 Confirmed reviews ALL

Staff is was nice and helpful. Rooms were clean, however a bit old. It's a pity that pool was available only since 1030pm.

Szanowny Panie Konradzie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Sofitel Warsaw Victoria. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Małgorzata Badełek Kierownik ds.Relacji z Gośćmi

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