Sofitel Warsaw Victoria Hotel 5 stars

Friendly staff, especially at the breakfast buffet. Nice and comfortable rooms. Beautiful indoor pool. Excellent breakfast, and best location.

Very nice experience. The breakfast is amazing ....but the champagne was missing :-)

From check-in to check-out, we were treated with tremendous kindness and professionalism. The hotel is beautiful and beautifully run, and its location is in walking distance to many important sites. Our room had a gorgeous view of Piłsudski Square with the Tomb of the Unknown Soldier, and we could see Warsaw’s Old Town in the distance. We are walkers, so we were able to see everything we wanted to see on foot, including the Uprising Museum, the Warsaw Ghetto Memorial, the Warsaw Uprising Memorial, the Old Town, and the Chopin Museum, and we were just a block from the famous Royal Way. A special bonus was being told upon arrival that we were “guests of the day,” which got us a room upgrade, welcome drinks, and gift box of chocolates. It wasn’t necessary, but it was a nice touch and made us feel warmly welcomed!

Superb hotel in the heart of Warsaw - walking distance to the Old Town, Palace of Culture and Science, major parks. Great facilities inside the hotel too - big and spacious rooms with nice and huge bathrooms, large swimming pool. Huge selection of food and drinks - big and open bar. Highly recommend the place for business travelers, families as well as solos or couples who are looking for a nice and modern hotel. You couldn't ask a better place to stay in Warszawa.

The reception staff and concierge couldn’t do enough for you. Thoroughly enjoyed my stay. Upgraded to a suite with 50% discount. The only gripe I would have is that the bar staff would keep you waiting what seemed like a long time, even when they didn’t look busy.

Can’t complain about anything. Very nice hotel and a good service. I got also a nice room upgrade

enjoyed the welcome drink by the lounge... nice christmas and fashioned-theme decor

Disappointing

The room was over-heated. Please - allow each room to control the temperature. The beds and bed-linen were beautiful and comfortable. Good food and excellent service in the restaurant. Good location - but, too much traffic noise.

The hotel is located close to the old town, far from the Zloty Terrace Mall. Great breakfasts are delicious and great variety. Not large rooms. Comfortable beds. Take good care of the event we celebrated. The employees' attitude was a little disappointing, always smiling and asking how to help, but in practice only helping to order taxis (they seem to benefit from this because they asked several times if I needed a taxi) but when they needed help like getting a pin to get a SIM out on the cell phone they said they had no way to help ( Any office pin can solve this) room service was disappointing and expensive. And the overall price was high in my opinion.

Fantastic location and rooms. Good breakfast and Spa.

We hosted at Sofitel hotel for 5 nights during our anniversary . The crew at the front desk upgrade our room without even asking , and when we asked to move closer to the exit , we found good will. The service was as you expect from 5 stars hotel , so was breakfast with its a lot of choices . The gym with the pool and sauna are very attractive. Overall we really enjoyed while staying in Sofitel. Once we visit Warsaw once again this will be our hotel for staying , we for sure will recommend this hotel .

In general very good but still have space for improvement especially on details. The lady working at the egg station was quite rude in the morning. First day she refuses me some sunny side up eggs because they were already cooked on a plate in the buffet but as I am pregnant I needed to have well cooked eggs. She refuses to make. Next morning, hopefully the plate was empty but then it was 10h45 am and showed me her watch which meant probably like you should have come earlier. Breakfast is open till 11h so it was still rude. We had to ask several time on the 2nd night for having soft pillows after a 1st hour of waiting,my husband called back the front office, a few minutes later the pillows came and were very strong. We called back and were being told that the front desk did not know where the housekeeping was storing the soft pillows. Not a good point for a 5 stars hotel. When we checked out, I was asked to pay around PLN 740 which was the amount that I had already paid when I booked the room. I had to show the front office the debit on my credit card. Those are details that can and have to be improved to be able to enjoy the 5 stars services. Despite that, the hotel is very nice and we enjoyed our stay with you. Kind regards

It was not the first time that I stayed at this hotel and I was not dispointed. Great hotel

The room, the restaurant and breakfast are excellent. The experience is only tarnished by "night service" . If we should forget for a moment before 6-7pm to hang our do not disturb sign, we would be scared from our rest after a day out by loud knocking on the door trying to peddle unwanted water. Not content with simply annoying us, this person opened the door almost immediately after knocking which thankfully the security chain prevented much to their surprise. Never have we experienced hotel staff barging their way into our room. Normal hotel staff knock reasonably gently, announce who they are and wait for the door to be opened. This antagonising aquarian is a highly undesirable blight on an otherwise fantastic hotel.