The hotel is suffering the obsolescence of the rooms. The restaurant has a really poor menu. I had to order on Uber Eats something to eat for the 1st time in my life... I booked a room with a bathtub, I receive a room with a shower. I didn't report it, it was not so important, but the management is not fitting the standards I use to find in other hotels with my platinum level.

We like all

Sofitel is supposed to be a luxury hotel and as such I would expect a high level of attention to detail. This definitely lacked in Victoria. At the beginning of our stay we discovered that liquid soap was and hair dryer were missing. We had to ask for it additionally. The clock in the room was delayed by 4 minutes. The scales in the bathroom did not work at all - probably the battery was not replaced. Other services did not work very effectively. Some guests left a silver tray and plates on the corridor more than 24h before we left the hotel. During that time nobody bothered to take it. The service at the bar was very busy and it took them a long time to even get to us. The hotel is still really good, but for a 5-star place I would simply expect the stay to be almost free of issues.

We had a one night stay while in transit through Warsaw. The hotel was excellent for its services and location.

A good stay with terrific service and a great buffet breakfast. The room was spacious and the bed was massive. The hotel was easily accessable by bus directly to and from the airport and to other parts of the city, making it easy to get around. The pool was a nice temperature and a good size.

Perfect service.

All was excellent!

I purchased two rooms for 25 December for a very special family who live in Warsaw. I live in Australia but have stayed at the hotel previously. They had an amazing time sleeping in the wonderful beds, swimming in the gorgeous pool and enjoying the full breakfast. Thank you for looking after them!! I hope to stay with you again when International travel is easier.

Nice effort throughout to make the stay enjoyable. Cool interior design, comfortable bed, chromecast on the tv were all nice touches to the room. The breakfast buffet was fantastic. The pool has a pretty cool design (mirror on the ceiling, especially practical for backstroke...) and the gym is spotless clean. Minor details could have been improved , among which number one would probably be the speed of coffee service at breakfast (and the size of coffee cups served), but overall big thanks and congrats to the whole team running this great hotel.

Very good stay including quick check in, breakfast with freshly cooked food, room service quick when ran out of milk, found a lost umbrella, comfortable room, fantastic pool and sauna.

Good satisfaction, my comments | already shared with receptionist. Small pieces of glass were in the hallway on arrival and the next days what I reported. It was missing a shoehorn and a cloth to wipe them down. No major comments

All good

I've been in hotel already few times and I stayed again due to location is great and nice rooms. Unfortunately this time I feel the bed was not as comfortable (Room 500) and I didn't sleep as well as other times. According to Covid, there was quite a lot of people with no masks in lobby or elevators so that will really need to be mandatory with a pandemy like this and to feel more safe all the guests. But in general good stay.

The hotel is situated at a convenient location with an easy access to many places. The old city is at a walking distance and so is the opera and the royal street. The pool and spa area is just amazing and has very relaxing atmosphere. Service was perfect. The check in and out speeds are efficient. We came early for the check in and were positively surprised to get our room in advance. The room is big, clean and the sleeping comfort was excellent. The breakfast was excellent with variety of alternatives.

I have stayed at the Sofitel Warsaw Victoria many times and really enjoy being there. The hotel is of a high standard with spacious, fully equipped rooms, sumptuous breakfast and pleasant and very helpful staff. It is in a very good location about 10 minutes' walk from the Old Town. The city's museums, parks, palaces, railway station and even airport are a short bus journey away. I can definitely recommend the hotel.