Sofitel Warsaw Victoria Hotel 5 stars

The entire hotel looks rather tired and it's hard to believe that it maintains its 5* rating. The room cleaning standards are very low. I found a huge pile of hair in the bath drain which must have been piling up throughout the stay of several guests. A truly disgusting experience. When I reported this incident to the front desk, the response was simply "sorry to hear this".

Easy access to the historical centre, very comfortable hotel - definitely will be back

Very personal touch

Your warmful hospitalities made my stay fully completed. This stay was also impressioned for me.

As ever a good experience , I would however comment on the lack of room service applicable from the bar. In check in ai was informed there was only Polish Lager available from the bar which was disappointing for a hotel of your size.

During my previous stay I had a few issues so got in touch with the Guest Relations Manager Malgorzata and she was wonderful. She heated the swimming pool up for me as I had found it far too cold during my previous visit and I was lucky enough to have it to myself twice as they limited the number of guests due to Covid. As a Gold Accor member I was upgraded to a suite and found a nice welcome gift and got some flowers the second day which I really appreciated. The Accor loyalty programme is really one of the best ones I belong to and when staying at a Sofitel you always feel really looked after and in 2 weeks I will be staying at the Obelisk Sofitel in Dubai. I was so sad to discover that the Sofitel in Wroclaw had closed down, I was staying in their Presidential Suite the night before the country went into lockdown and then the hotel closed down permanently which is a great loss. The restaurant at the Sofitel Victoria was closed but I highly recommend Epoka across the road next to the Raffles hotel which is also part of the Accor chain. The Raffles hotel has an excellent bar and restaurant where I had lunch one day. I had dinner in the Sofitel bar one night and was disappointed that when the man at the table next to me left, no-one bothered to clean the table despite all the Covid rules and they weren't exactly overworked as there was hardly anyone there. The hotel quoted me 300 PLN for an airport transport, I just got a taxi and paid the fixed price of 55 PLN. It only takes 10 minutes to get to and from the airport so the high price proposed by the hotel really isn't worth it. I will of course stay here again on my next visit and hopefully will be able to have dinner in the restaurant which was very good during my previous visit.

Thanks to mickael at the restaurant, the gentleman and the nice guest relation at the front office! Good luck for the rest, hopefully this situation will stop soon!

Friendly staff, clean rooms, delicious food, great location

Above and beyond service for our one year old twins. Health and safety very good.

We stayed for one night following a weekend in the east of Poland to attend a family wedding. We've stayed at this hotel a few times and were pleased to find the familiar features were all open, particularly the wonderful swimming pool. Hotel cleanliness, staff professionalism and the quality of the accomadation were all excellent as usual.

Great

We really enjoyed our stay here, upon arrival we had a lovely surprise arranged by the team in our room with a lovely bottle of Prosecco! The staff was friendly and helpful on all occasions, the hotel is very clean and the management is aware of all the Covid-19 standards as pointed out by the signage. The swimming pool also was a very pleasant experience and the layout is amazing. Some of the staff members did not wear face masks on a couple of occasions with many international travelers around the lobby area.

For those who remember this hotel over time it is one of the icons of Warsaw hotel landscape, ex-Victoria hotel. Great place, location, service, design, comfort, despite Covid restrictions the hotel team did their best to feel warm and welcome.

I am staying at Sofitel Victoria several times a year and during this period of pandemie you are attentive to all sanitary rules. It is important when you are travelling for your job 2 or 3 times per months. I can confirm that I was secure at Sofitel Victoria. Indoor pool (restricted number of guests in the same time) - Lobby bar with enough space between table and plastic menus (to be disinfected after every guests - jelly box in Elevators. In the room some accessories has been deleted like pen - paper note - shoehorn- laundry bag but I presume it is to avoid additionnal risk of contamination (It needs to be explain to the guest at the check in). Important point is the service I asked them for the first time in the past 5 years I am visiting the hotel assistance due to the fact I was sick... during this period it is very stressful. In 1H30 I had a doctor speaking english in my room / the concierge (special thanks to him) sent somebody of the hotel to collect the medecines from the pharmacy / collect my company car on the public parking to put it in the hotels one / organize the room service for breakfast - Diner untill recovering my health / phone me regularly to check if I was ok or if I need something special. I was very pleasantly surprise by the attitude of the Sofitel staff. finally i stayed 6 nights instead of 3 (that I did not plan but it was necessare to recover a good health) but the view on the main place give me opportunity to assist to all dress rehearsal of national festivities.

We went here with our family after a business stay I did a few years ago. This is a luxury hotel in which we booked a superior suite with view on the Pilsudski square. The room was located on the 7th floor (top floor). Acustic insulation was very good. A newspaper was waiting for us every morning. In the basement there is a nice swimming pool. The breakfast is very rich with fresh fruits, juices, eggs, pancakes and waffles. Moreover you get what you pay for : excellent service and friendly staff!