Sofitel Warsaw Victoria Hotel 5 stars

sorry but it was really bas. I stayed 2 nights and my bedroom hasn't been cleaned between the 2 days and when I asked for at least getting new towels, they didi it but without doing the bed and everything .... really bad.

We stay at this hotel every year for a short break and always have an enjoyable stay. Rooms are so clean - and staff always welcoming, helpful and friendly. Good breakfast selection too.

Large group reservation which was very well organised

Very good breakfast, spacious room. We however had unnecessary incidents which did not feel 5*. First we were checked into the wrong room at 1:30am with two children. A man had to ring our doorbell after we hade settled in the room and told us to leave. Then we were told our booking had not gone through in the first place, so on record we had no room. We were given another one. Also small things such as not enough robes/slippers for the number of people in the room. Good bar!

I received a room upgrade when checking in. The room included a bath as requested. Breakfast was at the usual high standard. Staff were always friendly and polite.

I highly recommend Sofitel Victoria Warsaw. Very warm words to the members of the staff, especially the bar service which is one of the best I have seen in any hotel I've stayed at. Outstanding cocktails and food, very good acommodation. I would point out the need to change hairdryers (at least in the higher-class rooms) as the current ones are at least 10 years old and don't look that good. Other than that - all good.

Enjoyed it very much, staff was nice and helpfull, room was nice and clean Would be nice to have a lifeguard at the pool present at all times

Good Hotel but to less people employed, I was waiting 25 min to check out and in the bar 30 minutes to receive my drink. You can hear the strong horse cars from the street but just if you have a room with view on the nice square

Great one night stay. Nothing to fault, just impeccable service and rooms. Breakfast was fantastic also.

Very well located, friendly and helpful staff and the amineties is very good.

I stayed 2 days at this hotel. Absolutely horrible experience with the online booking . My three online attempts ended with reservation done by phone after many attempts to connect ( the phone is not picked up). Hotel inside is above average . Lighting in the room weak . AC was turned on after a phone call when the temperature in the room hit 26C. Very small area in the front of the hotel for the upcoming cars . Location perfect, hotel employees very friendly and extremely polite.

Soft check-in with a really welcoming staff at the reception - and it continues at it started, which mean that the room was perfectly clean, swimming pool - a great moment of relaxing. Room service really efficient and food was still hot. Amazing breakfast. It was a perfect stay. Special thanks to the reception staff, they are doing an amazing job! and there are the face of your brand. good job guyz

I stayed here for a week. Great location, beautiful and clean hotel. I saw people cleaning all surfaces everyday for Covid precaution. The staff speaks great English and always went out of their way to help. They even responded to my inquiries via email. The hotel has great amenities (pool, bar, restaurant). It is close to beautiful old town, shopping, restaurants,.... I plan to stay at this hotel again when I revisit.

After staying in many 5stars hotels, I can say the Sofitel Victoria is one of my favorites. I will definitely choose Sofitel Victoria again. Not only that the hotel looks very well, but the great service is what makes it so good.

From the moment we were met at the airport by Mr Brown until we were delivered back to the airport we received the kindest attention possible. We were at the Victoria for 21 days We established a routine and came to know the front desk employees by their smiles!! The pool is magnificent. The restaurant… a bi-weekly treat. When we found ourselves without our daily medication a doctor’s appointment was arranged. No problems. All problems became NO PROBLEMS!!! We are now home wondering why we left. Go and see for yourself how lovely this hotel and Warsaw are!