Found that the room wasn’t kept the best. Restaurant was great

Not sure what has happened. I have been staying at the Victoria for over 35 years. This time I found the experience less than satisfactory. Service in the bar area was slow and unhelpful. I stood for over 10 minutes at the porter’s desk waiting to pick up a suitcase despite reception staff seeing that I was waiting. Little things like that added up to poor customer service.

friendly staff

Very good stay with beautiful view ( 2 rooms), very comfortable and big bed, delicious breakfast, helpful staff.

Very nice hotel great rooms and location.

Stayed for a week and didn’t want to leave! Bed was super comfortable, room and amenities were great. Staff was extremely welcoming and helpful. Location can’t be beat. Would stay again!

Standard room for this level of the hotel. Food was good at the restaurant on the ground floor. People at the conference and receptions were attentive.

Overall good experience….room, location, service, food..

Clean big rooms and comfortable stay.

The rooms are relatively large for a city, and well equipped. The bed & mattress were right for our back. The hotel is perfectly located around the park and with proximity to many attractions. Rich breakfast, and a relaxing bar / lobby where you can have a drink Amir grab an appetizer. Suited our family vacation, and will suite our business trips too.

5 strat hotel with unfriendly and inexperienced employees. Interaction with hotel staff was unpleasant. This is not what you would expect, right? Is a nice person at the reception beyond what you can deliver?

For the first time in my life, I am thankful for staying in a hotel. The experience at the Sofitel Victoria is the best that has happened to me so far. I have never seen a staff so dedicated that our stay was great in a hotel. Thank you so much for everything, it was great !!! Me and my family had a fantastic time at the Sofitel Victoria Hotel!!! I believe that this is the best hotel in Warsaw and I will return there for sure

Not really a Sofitel standard hotel... very underwhelming. Fridge broke down and reported 3 times at the reception, no one fixed it. stayed 9 nights and bed sheets only changed on the last day...there is no card to place on bed to request change of sheets. The bartender seems to be very busy and long wait to order. understaffed at breakfast and has to keep flagging for coffee...

Great hotel, well placed, convenient, great breakfast, nice swimming pool. On the minus side - Had a problem with internet volume. Room too hot. Fitness/pool attendant was rather unpleasant - often not there and aggressive

The hotel is situated at a convenient location with an easy access to many places. The old city is at a walking distance and so is the opera and the royal street. The pool and spa area is just amazing and has very relaxing atmosphere. Service was perfect. The check in and out speeds are efficient. We came early for the check in and were positively surprised to get our room in advance. The room is big, clean and the sleeping comfort was excellent. The breakfast was excellent with variety of alternatives.