Hotel Novotel Moscow Centre 4 gwiazdki

Ocena klientów 4.3/5 Liczba opinii: 6 371

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Novotel Moscow Centre
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+ 20 Usługi

O hotelu

  • Dwie stacje metra w pobliżu hotelu

  • Międzynarodowe Lotnisko Szeremietiewo w odległości 30 minut od hotelu

  • 8 sal konferencyjnych o łącznej powierzchni ponad 500 m2

  • Siłownia z nowoczesnym wyposażeniem

  • Przechowalnia na duży bagaż

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta mile widziane za dodatkową opłatąPłatne usługi
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Recepcja otwarta całą dobę
  • PÓŹNE WYMELDOWANIE DO 17.00Płatne usługi
  • Pralnia
  • Bankomat
  • Portier
Gastronomia
  • ŚniadaniePłatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Rozrywka
  • Centrum fitness
Usługi biznesowe
  • Sale konferencyjne: 8
  • Kącik internetowy z komputerem Mac
  • Business centre z obsługą
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Novotel Moscow Centre

ul. Nowoslobodskaja 23
127055 moskwa
rosja

Tel: +74957804000

Faks: (+7)495/7804003

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • Bulvar Dmitria Donskogo :  Grey MENDELEEVSKAYA

  • NOVOSLOBODSKAYA :  Brown circle NOVOSLOBODSKAYA

  • Samolotem

    DOMODEDOVO W 70km / 43,5 mil

  • Samolotem

    SHEREMETYEVO-1 W 27km / 16,78 mil

  • Samolotem

    SHEREMETYEVO-2 W 30km / 18,64 mil

  • Samolotem

    VNUKOVO W 50km / 31,07 mil

  • Pociągiem

    BELORUSSKIY VOKZAL W 1km / 0,62 mil

  • Pociągiem

    SAVELOVSKIY VOKZAL W 1km / 0,62 mil

Pozycja GPS:55.781617, 37.598337

Nasze pokoje

Pokoje w hotelach Novotel charakteryzują się przestrzenią, nowoczesnym wystrojem i przystosowalnością, przez co stanowią doskonałe lokale do mieszkania, spełniające wszelkie potrzeby gości.

Pokój VIP z 1 łóżkiem queen-size i sofą

Dostępne pomieszczenie
  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 22 / 237 sq ft
  • Widoki: Od strony miasta, Od strony podwórza *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Pokój typu superior z podwójnym łóżkiem i sofą. Dwa pojedyncze łóżka na życzenie.

Dostępne pomieszczenie
  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 19 / 205 sq ft
  • Widoki: Od strony miasta, Od strony podwórza *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Pokój typu superior z 1 podwójnym łóżkiem i sofą

  • Maksymalna liczba osób: 4
  • Powierzchnia: Od 30 / 323 sq ft
  • Widoki: Od strony miasta *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Pokój typu superior z 2 łóżkami queen-size

Dostępne pomieszczenie
  • Maksymalna liczba osób: 4
  • Powierzchnia: Od 25 / 269 sq ft
  • Widoki: Od strony miasta, Od strony podwórza *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Pokój typu superior z 2 pojedynczymi łóżkami

Dostępne pomieszczenie
  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 22 / 237 sq ft
  • Widoki: Od strony miasta, Od strony podwórza *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Pokój typu superior z 2 pojedynczymi łóżkami i sofą

Dostępne pomieszczenie
  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 29 / 312 sq ft
  • Widoki: Od strony miasta, Od strony podwórza *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)

Apartament VIP z 1 łóżkiem queen-size i sofą

Dostępne pomieszczenie
  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 55 / 592 sq ft
  • Widoki: Od strony miasta, Od strony podwórza *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Bezpłatna woda mineralna w pokoju
  • Zestaw do parzenia kawy/herbaty
  • Kolorowa telewizja satelitarna/kablowa(...)
Pokoje

Nasze restauracje i bary

COTE AZUR

Rodzaj serwowanej kuchni: Śródziemnomorska

Menu (PDF)

Lunch

  • pn.
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  • śr.
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  • sob.
  • niedz.

Kolacja

  • pn.
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  • śr.
  • czw.
  • pt.
  • sob.
  • niedz.

Gourmet Bar

Menu (PDF)

Lunch

  • pn.
  • wt.
  • śr.
  • czw.
  • pt.
  • sob.
  • niedz.

Kolacja

  • pn.
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Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 8

  • Maks. rozmiar: 131 m²

  • Maks. pojemność: 190 osoby

  • Maks. liczba uczestników bankietu: 72 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Novotel Moscow Centre

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.3/5

Liczba opinii: 6 371

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 1 637

2020 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2020

Felt like at home ! Fantastic Stay !

Ocena na stronie TripAdvisor 5.0/5

EnjoyTaVie Business - 23/11/2020 Opinia zatwierdzona w TripAdvisor

I stayed over a month in this hotel as I was taking some Russian language classes. This hotel is perfectly located in Moscow, right on the Mendelevskays metro station (2 min walk) ! I got upgraded for my whole stay to a very nice big room with great view on High Floor. The price is a bargain for the location and service you got. The ladies at the reception were always really nice and happy to help if needed. Only the room cleaning service could be improved...

Dear EnjoyTaVie, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Hotel with the very good breakfast, perfect location, but with average service and very old rooms ...

Ocena na stronie TripAdvisor 3.0/5

ibelenkov Family - 05/01/2020 Opinia zatwierdzona w TripAdvisor

Hotel with the very good breakfast, perfect location, but with average service and very old rooms … Metro station located just around the corner (Mendeleevskaya station). The breakfast is perfect with the very wide range of food. Cleaning of the room was made very bad, cups not washed, new water and cosmetic was not refreshed (only after reminder). The rooms are very old together with the furniture, not enough electric sockets (no sockets in bathroom). Not possible to open the windows and condition works only for heating, not easy to sleep (not enough fresh air). The matrasses are very old and I was absolutely tired after sleeping every night and have a pain in my back.

Dear Ibelenkov, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Quality is going down

Ocena na stronie TripAdvisor 4.0/5

guilchiron Business - 12/12/2019 Opinia zatwierdzona w TripAdvisor

I am staying in this hotel for 15 years. Quality of room and bathroom is dramaticly going down... No improvement in 15 years compare to mainy other Novotel. Shower water is flooding all the bathroom. Shower and sink are clog so water is poorly going out. All taps and shower are the cheapest of the market not in line with a 4 star hotel but a 2 stars as the toilet seat. Curtains are white of dust in some rooms. Furnitures are old as well as bed. But all the staff is very efficient and friendly!

Dear Guilchiron, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Wszystko w porządku

Ocena klientów 4.0/5

Bartek Pobyt służbowy - 23/11/2019 Opinie potwierdzone ALL

Pobyt przebiegł bez problemów

Dear Bartek, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

good stay.

Ocena na stronie TripAdvisor 4.0/5

sharapov1999 Family - 30/10/2019 Opinia zatwierdzona w TripAdvisor

It was a good stay, nice and friendly staff, good breakfast, good location, nice view from top floors, nice bar, at the lobby. Parking was there. May be the hotel can change their telephone sets in the rooms, because they are already a bit old.

Dear, sharapov1999 We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Not quite 4 star but not 3 either

Ocena na stronie TripAdvisor 4.0/5

Wicked Solo travel - 17/09/2019 Opinia zatwierdzona w TripAdvisor

Its a reasonably nice hotel - staff is nice, its walking distance to a lot of places, café and market nearby, restaurant/bar onsite. The lobby looks nice but some of the hotel is looking a little weathered. My first stay was on the 14th floor - nice room, great view, but the carpet in the hallway was essentially destroyed - worn and stains all over it. My second stay (the following week) was on the 4th floor - that hallway looked more recently upgraded. Room was ok, nice beds, view out the back wasn't terrible. But I do have to agree with another poster that the bathrooms really need an upgrade. They clearly have not been upgraded in some time. Yandex taxi (download the app) was only about a $12-$14 cab ride to here from the airport - can't beat that. Overall, I would stay again, but I would not pay more than $100/USD to stay.

Dear Wicked, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Very good price / quality ratio

Ocena na stronie TripAdvisor 4.0/5

Barteek_m Business - 01/09/2019 Opinia zatwierdzona w TripAdvisor

I found that hotel clean, nice with relatively good breakfast and friendly staf. The only negative thing I found was scrambled eggs at the breakfast - nothing to do with breakfast - just no taste slush...

Dear Barteek_m, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Happy Holiday

Ocena na stronie TripAdvisor 5.0/5

Sightsee44964 Friends getaway - 17/07/2019 Opinia zatwierdzona w TripAdvisor

Our stay in Moscow was excellent. Staff at the front office were terrific, and staff in general were great. The room was great, so we will be back to the same Novotel Hotel in Moscow.Overall, we had a very Happy Holiday.

Dear Sightsee44964, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

MOS

Ocena na stronie TripAdvisor 4.0/5

Curiosity61305134918 Family - 23/06/2019 Opinia zatwierdzona w TripAdvisor

The hotels location is Excellent. It is located very Close to 2 major metro stations and Kremlin is about 30 mins by Walk if one can. Room Size comparatively Small but the view from the room was Good. Very Helpful and courteous Staff.

Dear Curiosity61305134918, Thank you very much for your warm comments on your recent stay at Novotel Moscow Centre. It was delightful to learn that you liked your stay with us. Novotel Moscow Centre team are looking forward to welcoming you back next time you will be visiting Moscow. Sincerely yours, Alexey Sharapov Front Office Manager

Big let down after staying at Novotel St.Petersburg.

Ocena na stronie TripAdvisor 1.0/5

Colin F Friends getaway - 05/06/2019 Opinia zatwierdzona w TripAdvisor

We had a wonderful stay at the Novotel St.Petersburg and expected something similar in Moscow. Lots of small things which normally would not worry me and would probably rate you a 4 star rating. Some of these small things included, on returning after sightseeing no towels in room and then having to convince receptionist that I was telling the truth. She then wanted to know exactly how many towels I required. Many other small things which I will not go into. 2 main, and serious problems were at checkout. Where it should have taken minutes it took over an hour, at 2 attempts to sort out problem. Two rooms were booked under my name. Our travelling companions were told that they were required to pay an additional 9,000 rubles fo breakfasts, where in fact breakfast was prepaid when we made the booking. Even after pulling our accommodation voucher from the foyer computer the receptionist would not accept it. Running out of patience and time I demanded to speak to the manager who came, and eventually found the error. Instead of apologizing he blamed it on an internal computer malfunction. Two nights before checkout we asked price of taxi to Sheremjetyevo airport. We were quoted between 1,000to 2,000 rubles for a minivan. (Between 12 to 25 euros) Night before check out I went to book van and was told price was 60 euros. Reason for increase was that the 60 euro price was with a more reliable taxi company. ( obviously someone was getting a generous payout for getting this price). On morning of checkout and all the arguing over overcharge on room, hotel booked minivan for us for 1 430 rubles. (around 15 euros) It was very obvious to us that all staff from receptionists to manager are under the impression that all tourists are rich and should not complain about being ripped off for large amounts of money. Over the years I have stayed at many Novotels around the world and have never received the disgusting service given at the Novote MoscowCity Central. Later this year I have 2 rooms booked both in Hong Kong and later in Sydney at Novotel Hotels. If these rooms were not prepaid and nonrefundable I would immediately cancel them. STATT T NOVOTEL CITY CENTRAL YOU SHOULD BE ASHAMED OF YOURSELVES.

Dear colinfremder, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Moscow Centre, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Alexey Sharapov Front Office Manager

warm welcome. Great service. good location.

Ocena na stronie TripAdvisor 5.0/5

Frederic A Business - 10/03/2019 Opinia zatwierdzona w TripAdvisor

warm welcome. Great service. good location. People do care and they are bringing the attention to make your stay enjoyable. Easy to get to any place in Moscow by metro. Breakfast is good and propose a lots of choices.

Dear Frederic A, Thank you very much for your warm comments on your recent stay at Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Alexey Sharapov Front Office Manager

Dobry pobyt

Ocena klientów 5.0/5

Anonimowo Jedna osoba - 06/03/2019 Opinie potwierdzone ALL

Dobry, duży pokój. Dostęp do kawy, herbaty w pokoju, wygodne łóżko i pościel. Czysto. Dobry widok z okna. Smaczne i różnorodne posiłki. Miła obsługa w restauracji i recepcji.

Dear Szanowna Pani, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Great Location

Ocena na stronie TripAdvisor 5.0/5

SaiRamNilgiri Solo travel - 07/02/2019 Opinia zatwierdzona w TripAdvisor

Great location to two metro stations - Mendelievskaya and Novoslobodskaya. One stop to Belarussky station to Sheremetyevo airport from former and fews stops from latter to Domodedyeva airport. Few stops to Red Square. Nice restaurants and shopping mall close by.

Dear SaiRamNilgirl, Thank you for your review on your stay at Novotel Moscow Centre. We were delighted to learn that you were satisfied with the hotel location and liked your stay with us. Our team remain at your service and we are looking forward to welcoming you back to Novotel Moscow Centre next time you will be visiting Moscow. Sincerely yours, Alexey Sharapov Front Office Manager

Convenient location; nice hotel

Ocena na stronie TripAdvisor 5.0/5

eloi_fl Solo travel - 15/01/2019 Opinia zatwierdzona w TripAdvisor

Fast check in and check out. Friendly staff; clean hotel and very nice common parts but the rooms would need a small refurbishment. Ideally located by a subway entrance, which makes the hotel a great spot to visit the city while on a short stay.

Dear Eloi_fl, Thank you very much for your comments regarding your recent stay at Novotel Moscow Centre. We are very glad that you were satisfied with your stay, the swift and smooth check in and check out processes, as well as with the professionalism of our staff members. Our hotel team are always at your service, we will be happy to welcome you back to Novotel Moscow Centre next time you will be visiting Moscow. Sincerely yours, Alexey Sharapov Front Office Manager

Standard

Ocena na stronie TripAdvisor 3.0/5

raimondoluc Friends getaway - 08/11/2018 Opinia zatwierdzona w TripAdvisor

This Novotel has a beautiful giant lobby with a nice and comfortable bar. Location is ok to arrive to city centre but it is not really in the centre as I imagined by the name of the hotel. Rooms are ok, very clean, but standard and maybe could have a good renovation. Breakfast is not bad, but nothing special. The plus of the hotel is the personnel, all the guys I talked with were very nice, helpful and kind.

Dear Raimon, Thank you for choosing Novotel Moscow Centre and sharing your opinion with us. We hope to see you next time in Moscow and in our hotel! Yours sincerely, Sharapov Alexey Front Office Manager

Bardzo profesjonalna i miła obsługa

Ocena klientów 5.0/5

Łukasz Znajomi - 07/11/2018 Opinie potwierdzone ALL

Pobyt w hotelu spełnił moje oczekiwania. Obsługa bardzo pomocna i profesjonalna. Duża pomoc uzyskalem przy zakupie biletu na mecz piłkarski,specjalne podziękowania dla Weroniki, dziennej recepcjonistki. Lokalizacja hotelu również miała pozytywny wpływ na mój czas w Moskwie

Dear Lukasz, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. Thank you for taking the time to share your opinion. Your comments are very important for the team, as it helps to improve our service for our clients and we are very glad that we met your expectations. We are waiting for you next time in Novotel Moscow Centre hotel. Yours sincerely, Sharapov Alexey Front Office Manager

Great staff and location!

Ocena na stronie TripAdvisor 5.0/5

zukinio Friends getaway - 25/10/2018 Opinia zatwierdzona w TripAdvisor

Staff was professional and friendly. I have to say big thank you to Veronica from reception for helping me while I had a problems to buy a tickets for a Lokomotiv game,also for all those maps and tips. Location of the hotel is also great, literally just next to Komsolskaya metro station. But if someone likes walking distance to the Red Square is not too big (approx 45 minutes )

Dear zukinio, Thank you for your warm comments regarding your recent stay at Novotel Moscow Centre. We are delighted to learn that you appreciated the quality of service at our hotel, as well as the hotel location. We very much appreciate your recommendation and will be happy to welcome you back to Novotel Moscow Centre. Sincerely yours, Alexey Sharapov Front Office Manager

Basic rooms poor service

Ocena na stronie TripAdvisor 2.0/5

Oded B Family - 02/10/2018 Opinia zatwierdzona w TripAdvisor

The rooms are very basic. I ordered 3 rooms, with formal approve email and got only two rooms as paid. Third room was very small and did not fit the “two quin size bed room” I paid for. At first the receptionist tried to say it is the room, and I asked her to show me how could she put 2 quin size beds in it. It was really small and can not accomodate 2 such beds. After admitting the mistake I was offered to have new room the day after. When asking about compensation for the lost night I was told that a manager should be asked about that so I will get answer tomorrow. The day after nine of the reception crew did not aware of the mistake and ignored the complaint. Since it was late after long Moscow travelling we just gave up and stay one more night st that small ugly room. Of course no compensation was given nor any respond to what happened. Finally when the taxi came to pick us up to the airport I had to carry on my luggage to the car with no help of the staff. Really bad service.

Dear Oded B, We would like to thank for your comments about the stay in our hotel. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. Please, accept my sincere apologies for the inconveniences caused by the unprofessional attitude of the personnel. I have forwarded your comments to the General Manager of the hotel and to the Heads of the departments and you can rest assure that the necessary training measures will be implemented in order for this situation not to happen again. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

Not bad hotel

Ocena na stronie TripAdvisor 3.0/5

davidaD9831NN Solo travel - 02/10/2018 Opinia zatwierdzona w TripAdvisor

It's not a bad hotel, but I think it's not up to the standards of the Novotel chain. I am a member of Accor, and I usually stay either at the Ibis hotels, or at the Novotel, depending on the city. The Novotel Moscow Center I think could have been a good one that has lost some quality.

Dear davidaD9831NN, On behalf of General Manager and Novotel Team we would like to thank you for your comments. We always work and put improvements in all departments to be up to standards and we appreciate that you have noticed that it is still not perfect. We will be delighted to welcome you back at Novotel Moscow Centre on your future trips to Moscow. Yours sincerely, Alexey Sharapov Front office Manager of Novotel Moscow Centre

Good hotel but unfriendly stuff.

Ocena na stronie TripAdvisor 3.0/5

Liudmila P Family - 25/07/2018 Opinia zatwierdzona w TripAdvisor

The hotel itself is great- central location, nice design, spacious room, very good breakfast, many restaurants around. But the stuff was strangly unfriendly- I could stand on reception for 10-15 min and the receptionist talking on the phone (and seeing me) didn't even pay attention or call a colleague. We asked the security guy who stands all day near the entrance to help us open the door (we had baby, stroller, luggage and no free hand)- and with angry face he opened first door (out of 2 in a row), so that I had to open another with stroller. Another security guy was checking on us suspiciously while we were waiting for check-in, as our room was not ready by 1:30p.m. And sitting in the lobby corner he came every 10 min and looked at us. That was weird. Just one baby seat in the restaurant with few families staying with small kids, and every morning I had to have my baby on the lap while eating. Asking reception to solve it didn't bring any solution.

Dear Lyudmila P, Thank you for your review on your recent stay at Novotel Moscow Centre. Please accept my sincere apologies for the inconveniences caused due to the unprofessional attitude of some of our staff members. Please be assured that I will personally take care of the situation with my colleagues from reception to ensure this situation never takes place again. I have also shared your comments with the Head of Security Department of the hotel. The security of our guests is a top priority to our organization and it is for this reason that we spend the necessary resources to deliver such safety levels. Nevertheless I totally share your view that such service should be professional enough for our clients too feel safe and comfortable. Following your comment our General Manager is personally taking care of this point with the top management of the Security company in order for the security team to improve their professionalism. I very much hope that we will have the opportunity to welcome you back to Novotel Moscow Centre and show you that we care. Sincerely yours, Alexey Sharapov Front Office Manager

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