Mercure Moscow Baumanskaya 4 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 3 734

hotel certyfikowany ALLSAFE

Informacja

Mercure Moscow Baumanskaya
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+ 17 Usługi

O hotelu

  • Hotel znajduje się 2 stacje metra od Placu Czerwonego.

  • Bezpłatne Wi-Fi w pokojach i miejscach ogólnodostępnych.

  • Stylowe pokoje z wygodnymi łóżkami i pięknymi łazienkami.

  • Łatwy dojazd transportem publicznym ze dworca Jarosławskiego, Leningradzkiego i Kazania.

  • Śniadanie kontynentalne w pokojach

Lokalizacja hotelu

Mercure Moscow Baumanskaya

Baumanskaya 54 bld.1
105005 moscow
rosja

Faks: (+7)495/2290601

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

  • BAUMANSKAYA:  Blue Baumanskaya

  • Samolotem

    SHEREMETYEVO W 39,7km / 24,67 mil

  • Pociągiem

    LENINGRADSKY W 3,5km / 2,17 mil

Pozycja GPS:55.769153, 37.67908

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Wi-Fi
  • Śniadanie

Zdjęcie nieumowne

Nasze pokoje

Opinie gości dotyczące hotelu
Mercure Moscow Baumanskaya

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.8/5

Liczba opinii: 3 734

Ocena TripAdvisor 4.5/5

Liczba opinii: 842

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

Seen better days

Ocena na stronie TripAdvisor 3.0/5

youraverageguest789 26/02/2021 Opinia zatwierdzona w TripAdvisor

It's painful to watch how Russian Mercures keep degrading their level of service, saving money on every aspect of the hotel experience: what was previously a great set of amenities now got reduced to the cheapest slippers ever, what was previously a decent breakfast is now a very limited food choice (or, actually, a lack thereof). I understand that everyone has to survive these days but even with all pandemic-related restrictions in mind, this is not the Mercure I'm used to live in. Good thing is that the pandemic hasn't changed anything about the great location of the hotel and the staff is still very nice so if you're OK with the lowered Mercure service bar, go ahead and book it (but please skip the breakfast offer, the Bratia Karavaievi next door are much more value for less money).

Dear Valued Guest, Thank you for taking the time to share your experience at Mercure Moscow Baumanskaya hotel. It is nice to hear that you have found the location of our hotel convenient and our staff professional. We appreciate such a wonderful praise. Still I am very sorry, that you were so disappointed by your recent stay. Sorry that slippers quality did not meet your expectations. As you know, in 2020 hotel industry worldwide experienced an unprecedented crisis. In response to the pandemic, we have made tremendous efforts to continue to uphold the values of hospitality and generosity. After re-opening of our hotel we were forced to deploy several temporal measures in order to secure financial liability of the company. A significant price dumping is one of those measures. Many thanks to you and to all our regular loyal guests, who trust us, keep coming to our hotel and we are always pleased to prove high quality of Mercure service. We do hope to welcome you back again and we will be happy to discuss your suggestions on our buffet breakfast menu. Warmest regards, Irina Nacharova General manger Mercure Moscow Baumanskaya Hotel

Nice hotel on a tram rail

Ocena na stronie TripAdvisor 3.0/5

Alex G Business - 19/01/2020 Opinia zatwierdzona w TripAdvisor

Nice cozy hotel central location on a tram rail. I was asking for a quiet room, and got the room on the tram rail and construction site. So, nobody taking care about your preferences. Just for your understanding tram starts around 5am and construction works a bit later.

Dear Alex! Let me thank you for sharing your feedback with TripAdvisor readers! It is a pleasure that you have described Mercure Baumanskaya in terms of cozy. I am very sorry that your previous experience did not meet your expectations. Unfortunately, we were running high occupancy that is why there was no opportunity to accommodate you in the room according your preferences. So you were accommodated in the best room there was at that moment. Now I have linked the remark to your profile. We hope you will give us another chance to restore your faith in Mercure Baumanskaya and we will do our best to make your stay pleasant and comfortable. Warmest regards, Irina Nacharova General manager Mercure Moscow Baumanskaya

Weekend w Moskwie

Ocena klientów 4.5/5

Michal Jedna osoba - 26/11/2019 Opinie potwierdzone ALL

Wszystko było ok. Jedyna niedogodność to bardzo wysokie temperatury w hotelu

Dear Mr. S. We are very grateful to you for choosing Mercure Moscow Baumanskaya hotel, for taking time to complete our questionnaire and share with us your detailed comment regarding your stay! It is our pleasure to know that you were satisfied with your stay with us. Thank you very much for paying our attention to the question of level of temperature in the room. All your comments will be shared with the Head of Technical department. The quality of sleep and rest of our guests is our greatest priorities, and we fully understand your concerns and the importance of this matter. I would like kindly to ask you for the next time to inform us as soon as possible about all issues and inconveniences if ones happen during your stay that we could eliminate them immediately. We will be glad to welcome you back at Mercure Moscow Baumanskaya Hotel and we will do our best to make your next stay a comfortable one! Best regards, Natalia Rakhymova Front Office Manager Mercure Moscow Baumanskaya

My favorite hotel in Moscow

Ocena na stronie TripAdvisor 5.0/5

Galina S Solo travel - 22/08/2019 Opinia zatwierdzona w TripAdvisor

Not first time. Like this hotel very much: cheap , but very good, clean, polite service, close to metro = 5* hotel ( not 4*). Will be back for sure ! Reception works very quickly and very helpful for every question

Dear Galina, Thank you very much for your time to leave so positive review of Mercure Moscow Baumanskaya hotel on Tripadvisor.com! We are always ready to welcome every Guest with pleasure and cordiality and we are really glad to meet your expectations. All of us highly appreciate your intention to return to our hotel in future. Looking forward to welcoming you back at Mercure Baumanskaya during your next trip to Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

Wszystko tak, jak się spodziewałem

Ocena klientów 4.0/5

Anonimowo Pobyt służbowy - 19/07/2019 Opinie potwierdzone ALL

Butikowy hote, dobry dojazd, czysto, ładnie, smacznie

Dear Mr. D.! Thank you for your choosing Mercure Baumanskaya Hotel and for taking the time to complete our questionnaire regarding your stay at Mercure Moscow Baumanskaya hotel. We are delighted to see how highly you valued the service provided because it’s the greatest reward for all our team. We have noted, that some points of your questionnaire were marked not so high, as others. If you have any requests or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to make your stay the most memorable one! We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H8… We will be happy to welcome you at Mercure Moscow Baumanskaya Moscow! Sincerely yours, Natalia Rakhymova Front Office Manager

Znakomita lokalizacja

Ocena klientów 5.0/5

Hubert Pary - 12/07/2019 Opinie potwierdzone ALL

Bardzo dobra lokalizacja i sympatyczna obsługa Jedyny minus to śniadania: b. niesmaczne potrawy z jajek (wszystkie) i nieświeże wędliny

Dear Hubert, Thank you for choosing Mercure Moscow Baumanskaya. It is sad that we did not meet all your expectations. If you have any recommendations or questions during your stay you can contact our special hot line and our Duty Manager will assist you any time. Hope you let us to welcome you again in our hotel! Best regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Excellent boutique hotel

Ocena na stronie TripAdvisor 5.0/5

YuliaOm Family - 11/07/2019 Opinia zatwierdzona w TripAdvisor

Excellent service which makes you feel special. The team is genuinely interested to make your stay as comfortable as possible, and it has a very nice boutique-y feel to it. The rooms are very well kept, you have all you need and the location is super convenient. Highly recommended!

Dear Yulia! Thank you for posting your feedback regarding your recent stay at Mercure Moscow Baumanskaya hotel. It was a great pleasure to read your review. We are happy that you enjoyed your stay with us and your experience was a positive one. We are also glad to know that you enjoyed our central location and friendly service. We do hope to see you again and soon at Mercure Moscow Baumanskaya hotel. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

Small, nice and clean

Ocena na stronie TripAdvisor 4.0/5

Roam39062068022 Business - 18/02/2019 Opinia zatwierdzona w TripAdvisor

I was recently in this Hotel for a few nights for business trip. A very nice hotel, modern, and very clean. Nice and friendly staff with good language knowledge. Metro just around the corner. Tram right in front of the hotel. Also the bar in the hotel is nice except for the kind of sleepy waiters. I didn´t have breakfast.

Dear Valued Guest! Thank you for posting a lovely review of your stay at Mercure Moscow Baumanskaya hotel. We are delighted by the accolade that staff was nice and friendly with good language knowledge. Thank you very much! We deeply appreciate your comments, as they help us to see, what we can do better. Your feedback regarding service at Butchery restaurant – our partner will be shared with the restaurant manager. We look forward to welcoming you for many more visits to come. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

Best Mercure I've ever stayed in

Ocena na stronie TripAdvisor 5.0/5

EdG1079 Solo travel - 01/01/2019 Opinia zatwierdzona w TripAdvisor

Nice, small, modern hotel with professional staff, excellent cleaners and a laid back vibe. The neighbourhood is just a half hour walk to the centre of Moscow yet feels like a quite small town. Lots of great restaurants and bars within a 5 minute walk.

Dear Valued Guest! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Moscow Baumanskaya hotel. Many thanks also for the words reserved for the team, it is wonderful to hear that you were delighted with our warm and friendly welcome. It is a pleasure to read, that you enjoyed our fantastic vibe and amazing location. We look forward to welcoming you back in the near future. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

Jak zawsze dokonale

Ocena klientów 5.0/5

Anna S. Pobyt służbowy - 29/11/2018 Opinie potwierdzone ALL

Personal pamiętał o zarezerwowaniu pokoju od strony podwórza. Szybko i sprawnie zostały załatwione formalności przy rejestracji oraz wymeldowaniu. To co powinno być porawione (wiem, że to nie jest wina hotelu) to jakość śniadania.

Dear Mrs. S., Thank you for taking time to value your recent stay at Mercure Moscow Baumanskaya Hotel. We are glad that you left satisfied in general and we do hope to welcome you back! Best regards, Maria Sapunova, Front Office Manager Mercure Moscow Baumanskaya Hotel

Nice and warm

Ocena na stronie TripAdvisor 5.0/5

raimondoluc Friends getaway - 06/11/2018 Opinia zatwierdzona w TripAdvisor

Welcoming and helpful personnel wait for you at this small - so cute- hotel in Moscow which is two stops faraway from Red Square (also convenient located). We got a spacious room and beatiful bathroom. A very enjoyable breakfast in the morning with tasty salmon and herrings, among other good things, is offered at the pub/restaurant inside of the hotel which is very nice. If I hopefully I come back to Moscow, I will be back at this hotel. Arrivederci.

Dear Valued Guest, Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Baumanskaya Hotel! We are really glad, that everything about the hotel – the convenient location, clean, well-furnished and comfortable rooms and excellent service – has met your expectations! Your willingness to return is a great reward for us, and we will be happy to welcome you back at our hotel again! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

Not central, but still central

Ocena na stronie TripAdvisor 4.0/5

Jaime E Business - 30/09/2018 Opinia zatwierdzona w TripAdvisor

The right choice if you want to stay in Moscow center but not in the very center. Baumanskaya metro staion is 300 meters away and some tram and bus lines stop just at the door. Decent breakfast and comfortable rooms.

Dear Jaime, Thank you so much for taking your time and posting your feedback regarding your recent stay at Mercure Moscow Baumanskaya hotel. It is so nice to know you liked our location, rooms and breakfast. Thank you for recommending us, we do appreciate it! We are looking forward to welcoming you back at our hotel soon! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

Wyjątkowy

Ocena klientów 5.0/5

Robert Rodziny - 12/09/2018 Opinie potwierdzone ALL

Hotel jest ładnie i nowocześnie urządzony, czysty, nowy, zadbany. Personel pomocny i miły. Pokoje były codziennie sprzątane. Okolica też niezła, blisko metro, sklepy, knajpki.

Dear Mr. M., Thank you for posting such a positive review of your recent stay at Mercure Moscow Baumanskaya hotel. We so enjoyed reading your review that you were satisfied with our location, staff and rooms! We highly appreciate your frank feedback! Positive feedbacks from our guests are the greatest reward for us. We will be extremely glad to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Best regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Excellent!

Ocena na stronie TripAdvisor 5.0/5

ffemme13 Couples - 19/08/2018 Opinia zatwierdzona w TripAdvisor

We lived in hotel one week, full of my work and my friends discoverimg Moscow. It was amazing time. Everything close, easy to come from center - by metrom taxi, bus. Personal was friendly and room clean. I adore this tropical shower and try to stay in mercure now everywhere. And for everyone we advice bistro Братья Караваевы - just at the corner of street. There you will find traditional and testy food.

Dear ffemme13, Thank you for taking the time to place the review regarding your recent stay at Mercure Moscow Baumanskaya hotel! We are extremely glad to meet your expectations starting with our location and ending with the room comfort! Our main goal is to make you feel like home during your stay at our hotel. We will be happy to welcome you back at our hotel soon. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

Very good!!

Ocena na stronie TripAdvisor 5.0/5

luigicivitella Business - 16/08/2018 Opinia zatwierdzona w TripAdvisor

Great hotel. Very nice and clean structure. Very Good service, special thanks to Maria. Good location 2 metro stations from red square. But breakfast not so good. Wide choice but something can be better.

Dear luigicivitella! Thank you very much for choosing Mercure Moscow Baumanskaya hotel. We are delighted to read how highly you valued our hotel. I am thrilled to hear that you were satisfied with our convenient location and helpful staff. We appreciate your remark regarding breakfast. We would be very grateful if you sent more detailed comments at hotel e-mail address on the points which can be improved. We are always extremely happy to welcome you at Mercure Moscow Baumanskaya! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

Dobre położenie,spokój,przemiła obsługa i smaczne sniadania

Ocena klientów 5.0/5

Monika Jedna osoba - 17/07/2018 Opinie potwierdzone ALL

Hotel Mercure ale pobyt jak w domu u Babuszki.Cierpliwosc obsługi i pomocna dłoń.

Dear Mrs. M.! Thank you for taking the time to complete our questionnaire regarding your stay at Mercure Moscow Baumanskaya. We are delighted to read how highly you valued the service. Positive feedbacks from our guests are the greatest reward for us. Our team will be happy to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Idealny

Ocena klientów 5.0/5

Paweł Pary - 04/05/2018 Opinie potwierdzone ALL

Personel: rewelacja. Pokój Privilege: wywołał efekt "łał", super wyposażenie, wielkość i idealna cisza. Lokalizacja: kilkaset metrów od metra, bezpiecznie. Czego można chcieć więcej?

Dear Mr.D., Thank you for posting such an exciting review of your recent stay at Mercure Moscow Baumanskaya hotel. We so enjoyed reading your review that you were satisfied with our good location, clean and modern rooms! We highly appreciate your frank feedback! Positive feedbacks from our guests are the greatest reward for us. We will be extremely glad to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Miło i czysto jak zawsze

Ocena klientów 5.0/5

Anna Pobyt służbowy - 26/04/2018 Opinie potwierdzone ALL

Pomimo, ze tym razem nie miałam pokoju od ulicy, pokój był przyjemny, czysty i o dziwo było w miarę cicho! Nie otwierałam okna. Pani na recepcji pamięta moje imię i moje upodobania. Jestem zachwycona jej poziomem obsługi.

Dear Mrs. S., Thank you for taking time to complete questionnaire about your recent stay at Mercure Moscow Baumanskaya. We appreciate how highly you valued our hotel and your room. Our team will be glad to welcome you back! Best regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Wszystko, prócz śniadania, super!

Ocena klientów 4.5/5

Piotr Pobyt służbowy - 23/02/2018 Opinie potwierdzone ALL

Bardzo miła i pomocna obsługa. Pokój i łazienka w bardzo wysokim standardzie. Ogólne wrażenia bardzo pozytywne. Niestety część restauracyjna bardzo odbiega od poziomu hotelowego. Domyślam się, że jest zarządzana przez inną firmę i nie ma dla mnie wpływu na ogólną ocenę hotelu. Szkoda jednak, że poziom restauracji i jedzenia (śniadania) tak bardzo odbiega od poziomu hotelu

Dear Mr. D., Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Moscow Baumanskaya and your detailed feedback. We glad to know that you were satisfied with your stay in generally. And I am very sorry to hear that restaurant from our partner "Butchery" seemed to hot and didn’t meet all your expectations. At Mercure we strive to provide the highest level of service to each of our guests. Your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We are very grateful for your remarks. So we have already shared your detailed comments with the director of "Butchery" restaurant and improve accordingly. We do hope to see you again at Mercure Moscow Baumanskaya Hotel. Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Przyzwoity hotel, jednak bez rewelacji.

Ocena klientów 4.0/5

Aleksander Pobyt służbowy - 18/02/2018 Opinie potwierdzone ALL

czysto i ciepło. Słaby wybór dań na śniadaniu, hałas w pokoju od strony ulicy-tramwaje i samochody

Dear Mr. T., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Moscow Baumanskaya hotel. We are delighted to read how highly you valued our team's work and service. At Mercure we strive to provide the highest level of service to each of our guests, and this is why your opinion is extremely important to us. Unfortunately, we are never able to guarantee the exact room or exact floor prior to arrival (due to the occupancy change), but we always try to do our best at assigning rooms according to guests' requests and preferences. If you feel any uncomfortable during your stay, please do not hesitate to contact our Duty Manager by dialing 2424, and we will do everything to eliminate the inconvenience. I am very sorry that your experience at our partner restaurant Butchery was below your expectations. Please accept my deepest apologies for the poor service during breakfast. I would like to assure you that your feedback has been taken into account and shared with the restaurant manager for further improvement in quality and service provided to our hotel guests. Thank you for your feedback once again. We will be happy to welcome you at Mercure Moscow Baumanskaya hotel again! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Najnowsze opinie: 20

Partner: TripAdvisor

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