Informacja

Mercure Arbat Moscow. 4 gwiazdki

Ocena klientów 4.7/5 Liczba opinii: 5 674

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Mercure Arbat Moscow.
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+ 21 Usługi

O hotelu

  • Obiekt znajduje się w historycznym centrum Moskwy, niedaleko 2 stacji metra

  • Poczuj atmosferę luksusowego dworku z początków XIX wieku.

  • Bar La Promenade 24/7 (dania z południa Francji, rosyjskie i międzynarodowe)

  • Sala konferencyjna dająca uczucie intymności

  • Łatwy dojazd do hal targowych Expocenter i Crocus Expo

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Lokalizacja hotelu

Mercure Arbat Moscow.

Smolenskaya Pl. 6
121099 moskwa
rosja

Tel: +74952250025

Faks: (+7)495/2250083

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

  • MOSCOW :  ARBATSKO-POKROVS SMOLENSKAYA

  • Samolotem

    SHEREMETYEVO W 38km / 23,61 mil

  • Pociągiem

    KIEVSKY W 2km / 1,24 mil

Pozycja GPS:55.748595, 37.583762

Usługi hotelowe

LA PROMENADE

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Usługi w hotelu i w okolicy

Zameldowanie od: - Wymeldowanie do:

Podsumowanie

  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
Restauracje
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Śniadanie
    • Bufet Dodatkowa opłata
  • Obsługa hotelowa
    • Przekąski zimne
    • Gorące posiłki
Spotkania/Wydarzenia
  • Sale konferencyjne: 1
  • Centrum biznesowe
    • Centrum biznesowe z podjazdem dla wózków
    • Samoobsługowe centrum biznesowe
Udogodnienia dla niepełnosprawnych
  • Podjazd dla wózków
Obsługa i wyposażenie hotelowe
  • Informacje hotelowe
    • Liczba pokoi: 109
    • Liczba pokoi dla osób niepełnosprawnych: 3
    • Liczba pokoi rodzinnych: 0
    • Liczba pokoi łączonych: 16
    • Liczba pokoi dla niepalących: 109
    • 6 piętra
  • Języki, jakimi posługuje się personel hotelu
    • angielski
    • rosyjski
    • Turecki
    • niemiecki
  • Pralnia / obsługa parkingu
    • Pralnia chemiczna / prasowanie
  • Wi-Fi
    • Łącze szerokopasmowe
    • WIFI w miejscach ogólnodostępnych
    • Sieć WIFI w hotelu
    • Szybki Internet
  • Klimatyzacja
    • Klimatyzacja
  • Udogodnienia dla osób niepełnosprawnych
  • Całkowity zakaz palenia na terenie całego obiektu
  • Zameldowanie i wymeldowanie
    • Szybkie wymeldowanie
    • Szybkie zameldowanie
  • Portier
    • Portier
  • Konsjerż
    • Konsjerż
  • Dostępne przybory biurkowe
    • Maszyna do polerowania butów
Dojazd
  • City Parking Dodatkowa opłata
    • W pobliżu obiektu
    • Miejsce parkingowe
    • Publiczny
Centrum wellness
  • Wellness Center
    • Na miejscu
    • Wiadomość
    • Sauna
Butiki/zakupy
  • Sklep z upominkami/sklep z prasą

Nasze pokoje

Z 109 pokojami hotel oferuje różne opcje zakwaterowania, w tym pokoje klasyczne, pokoje typu privilege, apartamenty, pokoje łączone i 3 pokoje z ułatwionym dostępem. Wszystkie są nowocześnie udekorowane i w pełni wyposażone w nowoczesne udogodnienia. Wszystkie pokoje objęte są zakazem palenia. Wyposażenie: darmowa sieć WIFI, całodobowa obsługa pokoi, suszarka, sejf, zestaw do prasowania, telewizor LCD z kanałami międzynarodowymi, darmowe przybory toaletowe, zestaw do herbaty i kawy, usługa prania.

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 1

  • Maks. rozmiar: 40 m²

  • Maks. pojemność: 14 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Arbat Moscow.

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.7/5

Liczba opinii: 5 674

Ocena TripAdvisor 4.5/5

Liczba opinii: 1 939

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

Best place for business travel

Ocena na stronie TripAdvisor 5.0/5

d0r0nin Business - 16/09/2021 Opinia zatwierdzona w TripAdvisor

Everything was perfect. A quiet place. Excellent administrator (Svetlana). Good breakfasts. Excellent cleaning. And excellent attitude to customers.Wonderful location in the historical part of the city near Arbat street

Dear Valued Guests! Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, breakfasts, as well as our Reception team and particularly Svetlana! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very nice hotel with helpful staff

Ocena na stronie TripAdvisor 5.0/5

natalia758 Business - 08/03/2020 Opinia zatwierdzona w TripAdvisor

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great stay!

Ocena na stronie TripAdvisor 5.0/5

Michael U Business - 01/02/2020 Opinia zatwierdzona w TripAdvisor

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very good hotel!!!

Ocena na stronie TripAdvisor 5.0/5

ValentinVV Business - 09/12/2019 Opinia zatwierdzona w TripAdvisor

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Dear Valentin, Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are delighted that you had a great time with us and enjoyed our amazing location, décor, breakfast, bed and magic rainfall shower. Thank you for recommending us, we appreciate it a lot! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Room 412 like submarine

Ocena na stronie TripAdvisor 2.0/5

TrailBlazer185899 Couples - 21/10/2019 Opinia zatwierdzona w TripAdvisor

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

Very stylish comfortable well located hotel

Ocena na stronie TripAdvisor 5.0/5

Merribel Couples - 15/10/2019 Opinia zatwierdzona w TripAdvisor

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Dear Merribel! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding rooms and food. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Pan

Ocena klientów 4.5/5

Slawomir Pobyt służbowy - 30/09/2019 Opinie potwierdzone ALL

Była to już kolejna wizyta w Państwa hotelu i jak zwykle wszystko było super. Jedyne czego brakuje w pokoju to deski do prasowania i żelazka. Podróżuję służbowo i przed spotkaniami trzeba uprasować koszule.

Dear Mr. Szanowny, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. It’s a pity that you didn’t inform our reception or Duty Manager by dealing 111 that you need an iron and iron-board because we always ready to provide guest with it by request. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Kind regards, Anton Zachepitskiy Front Office Manager

Great location, Nice room

Ocena na stronie TripAdvisor 5.0/5

Velardy Family - 25/08/2019 Opinia zatwierdzona w TripAdvisor

Hotel is conveniently located near Arbat Street, Metro station, food outlets and supermarket. I requested for a room with a view and was guven one which i love. We were allowed to check in warly and this is mych appreciated as we were not able to sleep during our flight. Staff spike english very well. Both check in and out were smooth. Breakfast has many selection and delucious. Will recommend to relatives and friends

Dear Valued Guest! Thank you very much for choosing our property again and for taking the time to place your comment. There is no better reward for us than to know that you have thoroughly enjoyed your stay with us and that you were well taken care of by our team! We are very happy that you valued Mercure Arbat Moscow hotel so high. Your comments on the hotel staff and breakfast are indeed much appreciated by all of us. We look forward to welcoming you back to the Mercure Arbat Moscow. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great property and location yet the restaurant can be upgraded to meet the level of the property.

Ocena na stronie TripAdvisor 4.0/5

Passport236299 Business - 11/08/2019 Opinia zatwierdzona w TripAdvisor

Great property and location yet the restaurant (restaurant’s design and food selection stuck in the 90s) can be upgraded to meet the level of the property. The rest is great and the hotel can be recommended.

Dear Valued Guest! Thank you for posting your feedback regarding your recent stay at Mercure Arbat Moscow Hotel. We are happy that you enjoyed your stay with us and your experience was a positive one. We are also glad to know that you enjoyed our central location and service. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We would be very grateful if you sent more detailed comments regarding restaurant at official hotel e-mail. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

The best place to stay in Moscow

Ocena na stronie TripAdvisor 5.0/5

BazBazz Couples - 05/08/2019 Opinia zatwierdzona w TripAdvisor

Spacious, nicely decorated and very comfortable rooms. Very professional staff and high quality breakfast. Located very close to the centre, about 20 minutes walk from the Kremlin. This hotel is a great value for a holiday stay in Moscow.

Dear Valued Guest! We were extremely delighted to have received your feedback on Tripadvisor.com It is so pleasant that you gave a great evaluation to the work of our staff. We are really happy you enjoyed our location and were satisfied with the room finding it comfortable and nicely decorated. Looking forward to seeing you at Mercure Arbat Moscow hotel very soon! Warmest regards and best wishes, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Moscow revisited!

Ocena na stronie TripAdvisor 5.0/5

Patrick K Friends getaway - 02/08/2019 Opinia zatwierdzona w TripAdvisor

We were back on our trip to St Petersburg, so I decided to book a different hotel from my previous visit Found out that this hotel location was walking distance to many food outlets like Shake Shack, white rabbit and others ! Nice comfortable rooms !

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. We are glad to know that you found the location of the hotel to be convenient and rooms clean and nice. Thank you for recommending us. We will be glad to see you back if you chose our hotel on your next visit to Moscow! Best regards, Elena Gorodinskaya Rooms Division maanager Mercure Arbat Moscow

AN AMAZING HOTEL IN AN AMAZING LOCATION

Ocena na stronie TripAdvisor 5.0/5

Sigal R Family - 11/07/2019 Opinia zatwierdzona w TripAdvisor

We booked this hotel based on the many positive TripAdvisor reviews and we were not disappointed! Location is great, staff was very welcoming and accommodating! Rooms were spacious, nicely decorated and beds very comfortable. We traveled with our adult children and booked two privileged rooms which were GREAT! It was great that we had a Nespresso Machine and water, juice and soft drinks included. Price was very reasonable as well, except for the price of the breakfast buffet which was outrageous in our opinion but since there is a supermarket and other food venues very close to the hotel, this was not an issue...Will definitely recommend to others!

Dear Valued Guest! Thank you for posting an exciting review of your stay at Mercure Arbat Moscow hotel. We are delighted you enjoyed staying in our Privilege room, replete with a whole host of complimentary amenities, and were happy with our hotel fantastic location and welcoming staff. I am pleased that you highlighted the things that made your stay truly enjoyable, and for rating your experience with 5 stars! Our team is equally delighted with your generous comments our service and we all will do our best to provide you another enjoyable stay during your next visit to Moscow. Warmest regards, Elena Gorodinskaya, Rooms Division manager Mercure Arbat Moscow

service pas toujours à la hauteur (surtout au restaurant)

Ocena na stronie TripAdvisor 3.0/5

Eric M Business - 07/07/2019 Opinia zatwierdzona w TripAdvisor

Procedure at the reception not very efficient (espacially at 03.30 in the night!!) it is very complicated to print any document, since the business space does not have any printer. But the worser is the service in the restaurant and the very poor service of the people and the low quality of food (the bread for example is not fresh from the day! It is amazing that nothing is really done to improve (this is not my first staying)

Dear Eric! Thank you very much for posting a feedback of your recent stay at Mercure Arbat Moscow hotel. We have noted your observations about your visit. Please accept our deepest apologies for the poor service during breakfast. I would like to assure you that your feedback has been taken into account and shared with the restaurant and reception managers. The team at Mercure Arbat Moscow will be delighted to welcome you back. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Polecam z pełnym przekonaniem

Ocena klientów 5.0/5

Marek Rodziny - 02/06/2019 Opinie potwierdzone ALL

Hotel świetnie położony. Pokoje dobrze wyposażone chociaż brak szuflad. Wygodne łóżka. Miły personel w recepcji. Darmowy internet oraz mini bar. Niezłe śniadania chociaż zbyt drogie. Do metra 200 m.

Dear Marek, Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with room, location and breakfast. Once again we are very grateful for your warm words and sincerely hope that you will stay with us in the future! Cordially, Alexandra Abdulova Front Office Manager

Amazing

Ocena na stronie TripAdvisor 5.0/5

Discover21017758242 Business - 25/05/2019 Opinia zatwierdzona w TripAdvisor

This hotel offers one of the best services to its customers. My room was upgraded and the welcoming food plate is nice. Surprise on my birthday is definitely a plus! I highly recommend this hotel. Just perfect.

Dear Valued Guest! Thank you very much for your warm words about your stay with us. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We are so happy to hear that you enjoyed our small present on your Birthday! Indeed your recommendations of our hotel are highly appreciated by all of us. Thank you! Our team will be glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Top stay at Mercure

Ocena na stronie TripAdvisor 5.0/5

Alexandre K Couples - 10/05/2019 Opinia zatwierdzona w TripAdvisor

I was on personal trip with my girlfriend to celebrate our anniversary in Moscow The hotel was so convienient and offer us a special surprise for this event! We were so surprised and happy I really recommand this hotel for all the hospitality provided during our stay!

Dear Valued Guests! Thank you for posting a positive review of your stay at Mercure Arbat Moscow hotel. First may we wish you both a very Happy Anniversary, and thank you for choosing to celebrate with us. We are very pleased you appreciated a surprise from the hotel. The team at Mercure Arat Moscow all looks forward to welcoming you back for many more celebratory stays to come. Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Piękny hotel w doskonałej lokalizacji

Ocena klientów 4.5/5

Jola Pary - 08/05/2019 Opinie potwierdzone ALL

Bez zastrzeżeń, piękny pokój, spełniono moja prośbę, bardzo miły personel, pomocny, czyściutko. Jedynie cena śniadania 1500 rubli (czyli ok. 100 zł) za osobę znacznie przesadzona, nawet jak na ceny w Rosji.

Dear M.Jola! Thank you very much for choosing Mercure Arbat Moscow hotel again and for taking the time to complete our questionnaire. We are happy that you felt welcome during your stay with us. In regards to the breakfast price I would like to mention that it is one of the best price/quality offer you can find in Moscow. Moreover our buffet breakfast menu complies with the international brand standards, where you can find variety of hot and cold dishes, porridge, omelets, scramble and fried eggs, sausages and bacon, hash brown, roasted tomatoes, beans, sliced cold cuts, smoked white fish and salmon, rich selection of cheese, fresh bread and pastries, cornflakes, muesli and nuts, yoghurts and other milk products, fresh fruits and vegetables, variety of juices, mineral water, coffee (Americano/Espresso or Cappuccino), tea (black or green), hot chocolate drink, sparkling. Our team will be happy to welcome you back at Mercure Arbat Moscow hotel on your next stay in Moscow and we will do our best to make your future stays much more memorable! Best regards, Alexandra Abdulova Front Office Manager

Perfect location

Ocena na stronie TripAdvisor 5.0/5

Adventure29320898819 Solo travel - 07/05/2019 Opinia zatwierdzona w TripAdvisor

Mercure Arbat was very nice hotel. My bed was simply amazing, the whole stay was perfect. Arbat street and Smolenskaya metro is literally less than 100 metres away which is why i chose this location. My advise to anyone looking to stay here, always book well in advance to get best price deal. My itinerary was fly into Moscow for 3 days, Sapsan train to St Petersburg for one week, then fast train back to Moscow for one more week. I pre booked Mercure Arbat months ahead and i think i paid $100 per night. Unfortunately, i only looked to book my final week back in Moscow at the Mercure again when i was up in St Petersburg - and the price went up to $220 per night. So i ended up staying at a hostel for $70 a night, shared bathroom / kitchen, disgusting room, and 600 metres away from Smolenskaya / Arbat St.

Dear Valued Guest! Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow hotel! We are really glad, that everything about the hotel anticipated your expectations! We will be happy to welcome you back at our hotel again! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Rozczarowanie

Ocena klientów 1.5/5

Jacek Pobyt służbowy - 22/04/2019 Opinie potwierdzone ALL

Ciemny, zadaszony pokój. Niekompetentna obsługa w barze. Brak powitania stałego klienta.

Dear Jacek! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. I am sorry that our service didn’t meet your expectations. We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… Regarding your comments about the room size we would like to note that Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. This is why the size and layout of our rooms vary a lot. If you feel any inconvenience due to the room size, please do not hesitate to contact reception (100) or the Dury Manager, and upon availability we will be glad to offer you a room that is more suitable for you! We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Looking forward to your reply. Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

My base in Moscow is Mercure Arbat

Ocena na stronie TripAdvisor 5.0/5

donatocardarelli Business - 03/04/2019 Opinia zatwierdzona w TripAdvisor

I often go to Moscow and after being in other hotels I choice Mercure Arbat, as my base line. Courtesy, excellent rooms , good service , close to downtown, are some of outstanding points. it is not a big hotel but I really suggest it for business trip as for an holiday trip

Dear Mr. Cardarelli! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow. Yours sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Najnowsze opinie: 20

Partner: TripAdvisor

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