ibis Jerez de La Frontera 2 stars

Customer review rating (ALL Rating) 4.4/5 461 reviews

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Calle Rodrigo de Jerez s/n, Jerez Sur Num. Reg. T.:, H/CA/01051 HOTEL CIUDAD 1*, 11408 JEREZ DE LA FRONTERA, Spain

Description

Hotel extras

  • Free car park to explore the region without stress.

  • Outdoor pool to cool off and unwind after a hot Andalusian day.

  • Our terrace bar and restaurant is perfect for Jerez's fine weather.

  • A hearty breakfast with local flavors to start your day off right.

  • Ideally located for exploring Cadiz's beaches, circuit, historic center and wineries.

Our accommodation(s)

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Hotel location

ibis Jerez de La Frontera

Calle Rodrigo de Jerez s/n, Jerez Sur Num. Reg. T.:, H/CA/01051 HOTEL CIUDAD 1*
11408 JEREZ DE LA FRONTERA
Spain

GPS:36.672107, -6.152696

Telephone
Fax +34 956 14 09 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Grape Bar

Enjoy our freshly prepared dishes at the terrace in the summer near the pool or in our cozy restaurant. Don't forget to accompany your evening with a good sherry! Good food and good atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  461 reviews

Customer review rating 3.5/5

S. Z. S. Z. H. S. Couples - Confirmed reviews ALL

We got a comfortable room with coffee machine and complimentary water bottle. Staff are pleasant but their English is so bad. Breakfast is okay but no warm scramble eggs or fried eggs like usual hotels. Their boiled eggs are cold and taste a bit different as well but the rest are fine. One problem we faced was dinner. My ankle was a bit sprained so we decided to eat at the hotel one night. We ordered salmon and burger. Both dishes came raw. It was not even medium rare. It was rare.

Dear S. Z. H. S., We appreciate your feedback and value the time you took to share your experience. We are pleased to know that you found our room comfortable and that you enjoyed the service from our team. However, we regret the inconveniences you experienced with breakfast and dinner. Your opinion regarding the quality of the dishes served has been noted, and we will review our kitchen procedures to ensure our quality standards are met. Regarding our staff's proficiency in English, we will work on improving this skill to provide better service to our guests. We appreciate your observations and look forward to the opportunity to welcome you again at ibis Jerez de La Frontera. Sincerely, ibis Jerez de La Frontera

Customer review rating 4.5/5

David L. M. P. Couples - Confirmed reviews ALL

Personal agradable

Estimado David, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Jerez de La Frontera. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Rafael. Hotel ibis Jerez (Cádiz)

Customer review rating 3.5/5

Wendy T. Couples - Confirmed reviews ALL

Staff could be more customer friendly or even smiling being it’s a customer service industry where repeat business is a big part of your business Rooms basic but clean bed comfortable

Customer review rating 0.5/5

Ralf B. Families - Confirmed reviews ALL

Unfortunately, I was disappointed by the lack of professionalism in handling my goodwill request from October 4. Due to a cancelled connecting flight, I could not arrive at the hotel and immediately reached out to explain the situation. However, I never received any response to my message. A short acknowledgment or follow-up would have been appropriate and expected from a hotel of this reputation. I hope management will review this matter, as we regularly stay at this property when visiting Jerez and would like to continue doing so in the future — provided communication and customer care improve.

Customer review rating 4.5/5

Angela M. G. G. Families - Confirmed reviews ALL

Corta y agradable

Estimada Angela, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Jerez de La Frontera. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. MUCHAS GRACIAS !! Rafael. Hotel ibis Jerez

Other web-users rate our hotel

  • 516 reviews 8.5/10 Location
  • 715 reviews 6.2/10 Room
  • 732 reviews 9.2/10 Service
  • 12 reviews 5/10 WiFi
  • 335 reviews 7.6/10 Cleanliness
  • 283 reviews 7.6/10 Value
  • 259 reviews 7.9/10 Breakfast

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