ibis Jerez de La Frontera 2 stars

Customer review rating (ALL Rating) 4.4/5 611 reviews

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Description

Hotel extras

  • COVID-19 Health and Safety Protocol Commitments

  • Summer pool and terrace

  • Outdoor parking

  • 24-hour bar/restaurant service

  • Ideally located for exploring Cadiz's beaches, circuit, historic center and wineries.

Our accommodation(s)

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Hotel location

ibis Jerez de La Frontera

Calle Rodrigo de Jerez s/n, Jerez Sur Num. Reg. T.:, H/CA/01051 HOTEL CIUDAD 1*
11408 JEREZ DE LA FRONTERA
Spain

GPS:36.672107, -6.152696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis Jerez Restaurant

Enjoy our freshly prepared dishes on the summer terrace by the pool or in our cozy restaurant, don't forget to accompany your evening with a good sherry wine! Good food and a great atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  611 reviews

TripAdvisor Rating  4.0/5  748 reviews

Certificate of excellence 2023

Fantastic People

Customer review rating 5.0/5

James C. Business - Confirmed reviews ALL

Very good

Our first and last stay at an Ibis

TripAdvisor rating 3.0/5

blwright TripAdvisor review

This was our first and last stay at an Ibis Hotel. We were so disappointed in the bathroom that we would not repeat this experience. There is no place to plug in electrical appliances such as a night light or a water pick (teeth flossing machine). The sink did not drain well (even after asking the front desk about it) and the lights weren’t working properly. The door handle was almost falling off. Would the cleaning crew not notice this and ask to have these things fixed before a guest suffers with them? The towels were thread bare. The shower was good. The room was small but adequate. The bed was comfortable but the pillows were too soft. The staff was very friendly and helpful. The breakfast buffet was not suitable for vegans, so not for us.

Thank you for taking the time to write a review about your recent visit to Hotel ibis Jerez. (Cádiz) I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Apologize again. On another occasion, please inform us at the time and we will try to resolve any incident in the room. Best regards, Rafael. Hotel ibis Jerez (Cádiz)

Our First and Last Ibis Experience

Customer review rating 2.0/5

Jane Couples - Confirmed reviews ALL

This was our first and last stay at an Ibis Hotel. We were so disappointed in the bathroom that we would not repeat this experience. There is no place to plug in electrical appliances such as a night light or a water pick (teeth flossing machine). The sink did not drain well (even after asking the front desk about it) and the lights weren’t working properly. The door handle was almost falling off. Would the cleaning crew not notice this and ask to have these things fixed before a guest suffers with them? The towels were thread bare. The shower was good. The room was small but adequate. The bed was comfortable but the pillows were too soft. The staff was very friendly and helpful. The breakfast buffet was not suitable for vegans, so not for us.

Dear LYNNE W., Thank you for taking the time to tell us about your experience at the ibis Jerez de La Frontera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael. Hotel ibis Jerez (Cádiz)

Very good

Customer review rating 5.0/5

Woodside C. Business - Confirmed reviews ALL

As usual very good

Dear JAMES , MIL GRACIAS POR SU MENSAJE !!! We very much appreciate your comments regarding your stay at the ibis Jerez de La Frontera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MUCHAS GRACIAS JAMES.POR SU FIDELIDAD.. SON MUCHOS AÑOS VINIENDO A SU CASA DE JEREZ !! Rafael. HOTEL IBIS JEREZ. ( CÁDIZ )

Fantastic Staff

Customer review rating 5.0/5

Mike C. Couples - Confirmed reviews ALL

The staff in the hotel could not have been better. The hotel was clean, the food was great, and the reception staff were knowledgeable and kind. Excellent manager running a great hotel.

Dear Helen Mary C., We very much appreciate your comments regarding your stay at the ibis Jerez de La Frontera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MUCHAS GRACIAS !!!! UN PLACER !!! Rafael. HOTEL IBIS JEREZ (Cádiz)

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Other web-users rate our hotel

  • 522 reviews 8.9/10 Location
  • 808 reviews 5.7/10 Room
  • 831 reviews 9.4/10 Service
  • 9 reviews 7.6/10 WiFi
  • 379 reviews 6.9/10 Cleanliness
  • 304 reviews 7.4/10 Breakfast

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