Novotel Roma Est

Novotel Roma Est 4 stars

Customer review rating (ALL Rating) 4.2/5 272 reviews

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Hotel extras

  • High-speed internet connection throughout the hotel

  • Located near the highway and the ring road

  • Seven fully equipped meeting rooms for a totalof 200 people

  • Contemporary decor

  • Car park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Roma Est

Via Andrea Noale 291
00155 Rome
Italy

  • STAZIONE ROMA TIBURTINA:  BLU TIBURTINA

  • By plane

    CIAMPINO At 20.92km / 13 miles

  • By plane

    FIUMICINO AIRPORT At 42.8km / 26.6 miles

  • By train

    ROMA TERMINI At 13km / 8.08 miles

GPS:41.914259, 12.623468

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

N RESTAURANT

The restaurant is open until midnight and offers wonderful Italian cuisine and regional dishes in an inviting setting with a view of the pool. Children's menu available

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  272 reviews

TripAdvisor Rating  3.5/5  1,177 reviews

This hotel is forgotten by Accor

TripAdvisor rating 1.0/5

Yanni K TripAdvisor review

Being a diamond accor member, it means that I have stayed in many accor hotels all around the world. It seems that this specific one has been forgotten by Accor. Although the people are very helpful and try their best to serve you, they cannot turn such a donkey into a horse. Their management is to blame for being so poor in service and offerings. I was just given 2 small bottles of water in the beginning, just once, although I booked two rooms for 7 days. Nothing else. In all accor around the world, even in less developed countries, I had an endless supply of water, coffee and more. I was expecting in Italy and especially Rome where the drinking water runs free everywhere to have some decency. Nothing again. The food in the restaurant was very very poor. I could make a better pizza myself and I am a horrible cook. They forgot to bring half the plates and unfortunately we had them in the end, spending hours with stomach ache and nearby baths around Rome. The location is the worst part. If you have no car, or transport vehicle, you should definitely stay away. They give some train schedules if you enjoy public transport, which I do, but they dont always follow the schedule and you run into nasty night adventures looking for a taxi. You can find in Rome and spend the room cost or try Rebibia and find no transportation at all. I always give positive reviews in general, but this time I have to warn and protect other travellers. Accor could fix this with some tweaks, starting with the location thing, setting up a shuttle, even if it is once in the morning, once at night and improving the hotel food offerings. A diamond member or any passer-by makes no difference there either

Dear Guest, Thank you for taking your time to send us a feedback after your stay. We are really sorry you didn't enjoy your stay with us, we really put our best efforts in trying to guarantee the maximum satisfaction of our guests. We apologize for the inconvenience you experienced after eating at our restaurant, we can assure you all our products are high quality and come from well known brands. Anyway we'll take into account your observations and comments about it in order to avoid any inconvenience in the future with other guests. As far as the hotel location is concerned, unfortunately there isn't much we can do about it, we try to help our guests in buying the train tickets that are available at the reception, well knowing the difficulty encountered in finding them at the station. We surely value our All members, we regret this time it didn't feel that way. We do ask you to accept our apologies and hope you'll give us another chance to demonstrate our service is always very attentive. We'll remain at your disposal for any further contact. Regards, Daniel Edoardo Del Sole ALL Ambassador Novotel Roma Est

Could be better

Customer review rating 2.0/5

Thiago Families - Confirmed reviews ALL

The room towels didn’t smell nice and the ones from the pool was smelling very bad. Fridge didn’t cold e enough and Is too small. Pool closes to early. The AC didn’t cold enough and for many times we feel a strong cigarette smell.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Roma Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S.Mobilia - general manager

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

A long weekend with daughter and her friend.

Affordable option in Rome

Customer review rating 3.5/5

Alex Families - Confirmed reviews ALL

Affordable option to visit Rome

A family stay

TripAdvisor rating 4.0/5

eyadnan TripAdvisor review

The front office manager was very helpful at the time of check-in. And the staff at the main restaurant were very nice. But unfortunately when I booked a taxi to the FCO airport from the reception the night before checking out, I have been told that it is a fixed price to the airport which is € 50. But on the following day when we used the taxi that was booked through the hotel's reception to the airport, the taxi driver took € 125 as his meter showed. And refused to do as per the agreement with the hotel. But what makes it worst he called the hotel reception and the lady who answered the phone denied that there was an agreement of a fixed price of the ride which was booked by the hotel. And I payed the €125.

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Other web-users rate our hotel

  • 170 reviews 6.3/10 Location
  • 214 reviews 6.3/10 Room
  • 287 reviews 8.9/10 Service
  • 5 reviews 2.9/10 WiFi
  • 137 reviews 7.4/10 Breakfast
  • 102 reviews 7.7/10 Comfort
  • 102 reviews 5.2/10 Cleanliness
  • 58 reviews 4.3/10 Vibe

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