Novotel Roma Est

Being a diamond accor member, it means that I have stayed in many accor hotels all around the world. It seems that this specific one has been forgotten by Accor. Although the people are very helpful and try their best to serve you, they cannot turn such a donkey into a horse. Their management is to blame for being so poor in service and offerings. I was just given 2 small bottles of water in the beginning, just once, although I booked two rooms for 7 days. Nothing else. In all accor around the world, even in less developed countries, I had an endless supply of water, coffee and more. I was expecting in Italy and especially Rome where the drinking water runs free everywhere to have some decency. Nothing again. The food in the restaurant was very very poor. I could make a better pizza myself and I am a horrible cook. They forgot to bring half the plates and unfortunately we had them in the end, spending hours with stomach ache and nearby baths around Rome. The location is the worst part. If you have no car, or transport vehicle, you should definitely stay away. They give some train schedules if you enjoy public transport, which I do, but they dont always follow the schedule and you run into nasty night adventures looking for a taxi. You can find in Rome and spend the room cost or try Rebibia and find no transportation at all. I always give positive reviews in general, but this time I have to warn and protect other travellers. Accor could fix this with some tweaks, starting with the location thing, setting up a shuttle, even if it is once in the morning, once at night and improving the hotel food offerings. A diamond member or any passer-by makes no difference there either

The room towels didn’t smell nice and the ones from the pool was smelling very bad. Fridge didn’t cold e enough and Is too small. Pool closes to early. The AC didn’t cold enough and for many times we feel a strong cigarette smell.

A long weekend with daughter and her friend.

Affordable option to visit Rome

The front office manager was very helpful at the time of check-in. And the staff at the main restaurant were very nice. But unfortunately when I booked a taxi to the FCO airport from the reception the night before checking out, I have been told that it is a fixed price to the airport which is € 50. But on the following day when we used the taxi that was booked through the hotel's reception to the airport, the taxi driver took € 125 as his meter showed. And refused to do as per the agreement with the hotel. But what makes it worst he called the hotel reception and the lady who answered the phone denied that there was an agreement of a fixed price of the ride which was booked by the hotel. And I payed the €125.