Novotel Edinburgh Centre Hotel 4 stars

I paid with 12000 Accor points, yet I was charged full rate on my credit card. I am currently £200 out of pocket.

Very friendly reception staff.Location was good and the breakfasts offered a good selection.All staff were very polite,helpful and went out of their way to assist you

Bits of experience were fine but generally issues.

I stayed here with my child. We drove and got into the hotel underground car park which was very handy. You can’t prebook the car park so we were lucky. The room was very spacious and clean with a mini fridge and facilities for tea making. The bed was comfortable and the sofa bed was fine for children. There was air conditioning and a bathroom no with bath, separate shower and separate toilet. The pool sessions could be booked on arrival for 30 minute slots. It was small but it was good for the children. There was also a sauna and steam room. The breakfast was tasty but they did give small portions of cooked items- so one sausage or one slice of bacon- however you could always queue again for more. We also ate a meal In the restaurant which was tasty and was good for the children. I was impressed with the hotel and service, as it was busy but covid arrangements were good, with good signage and systems in place and reinforced for tourists who were unsure. I will definitely stay here again.

The Aircon didn't work in either of our two rooms, fridge in one room not working, safe in the other not working (error message 'batt'). Fridge that was working, was barely so. You couldn't even open windows more than 2". All on the hottest days in 40 years. Good location, friendly staff, that's about it.

Despite having checked in on-line to simplify my arrival, it took over 90 minutes to get to speak to a member of staff to get my key. I do understand that the hotel may have been having problems, as was suggested by the crowds in reception when I arrived, but there were no attempts to explain to the waiting throng and I still don’t know what caused the chaos. There was a problem with the toilet cistern in room 535, which caused the sound of running water almost continuously throughout the night. Breakfast fine

very disappointed with the breakfast that was served to us on both days of our stay. The cooked breakfast was under cooked and served on freezing cold plates. It’s such a shame as I would like to rate the hotel higher as the staff were very helpful and the hotel clean and comfortable but given we paid considerably more to have the breakfast option I feel very let down. :(

Great experience with family and friends

Arrived early and we were able to check in and drop off our belongings in our room as reception staff were helpful. Also got our pool bookings organised for our two days stay. The bar staff were not as helpful, more interested in social media on the phone than serving customers. Asking customers if they’d like their change is rude in my opinion too. Restaurant for breakfast was good, plenty choice though staff could do better to manage social distancing/masks etc though hopefully this will go in time. The pool area could of been cleaner. Both our swimming bookings were early and there were areas of the floor that I felt were dirty and no sign of staff coming to clean at any point. Room sufficient but tight for a family of 4 but it’s somewhere to rest and it was clean so not a major issue overall.

We had a very nice weekend in the hotel. We book the "extra" family room with a sofa, and it was big enough for our family with two kids. The staff was very friendly. You need to book the pool, and it is for 30 min. The breakfast was busy after 8 AM, but the staff was incredible to manage to serve everyone without long queues.

Very clean, although many of the hand sanitizers were not filled up often enough so they ended up empty. Also parking at the hotel is a joke. Hotel sent me to Castle terrace ncp and said it was £16 per night. This is not true, it is 16 per 24 hours.

Lovely big clean rooms and facilities, lots of choice at breakfast and very helpful staff!

Rooms beginning to show their age a bit - e.g. chipped windowsills. Very clean. Excellent breakfast choices. Central location but what made it such a good stay was the receptionists, waiting staff and cleaners. Very efficient but also so helpful. I felt that they went out of their way to ensure that we had all our requests met. Have stayed here a few times before and would be happy to stay again.

Second time we’ve stayed here, we love the location so close to the old town and the theatre district with loads of fantastic restaurants within minutes walk. Room was immaculate and breakfast was of a good standard. Didn’t use the pool this time but did previously an added bonus. We love Edinburgh and will happily stay at the Novotel again.

Great location friendly staff Pool great. Just 1 thing I asked about a item I left at the property but they couldn't be to look for me or inform me if they found it ..apart from that the stay was good..