ibis Sao Carlos Hotel 3 stars

Hotel is great, I just wished to have stayed on another floor that not the ground level

We had a good time the room was a good size and comfortable, this could be a extremely satisfied rate but the low rate was because of the staff, We never got treated so bad in a hotel before, we walk in and the front desk lady says: “What?” I’m still chocked super unfriendly and my poor baby girl kept waving to her and she didn’t change her face at all , not a single smile and we felt for a minute that we didn’t belong there, she was clearly unhappy there, also instead of standing up and go take a a copy of our passaportes she asked the kitchen lady to do it, telling in front of the costumers that she didn’t feel like getting up, chocking! Also the whole staff hangs out at the front desk, genitor, kitchen staff... a big mess. Tivemos um bom tempo, o quarto era de bom tamanho e confortável, isso poderia ser uma taxa extremamente satisfeita, mas a taxa baixa era por causa da equipe, nunca fomos tão mal tratados em um hotel antes, entramos e a recepcionista diz: “O quê?” Eu ainda estou super chocado e minha pobre menina continuou acenando para ela e ela não mudou o rosto, nem um único sorriso e sentimos por um minuto que não pertencíamos a esse lugar , ela estava claramente infeliz lá, também, em vez de se levantar e ir pegar uma cópia do nosso passaportes, ela pediu à dona cozinheira que fizesse, falando na frente do cliente que ela não estava com vontade de se levantar! Também a equipe do toda fica na recepção, genitor, equipe da cozinha ... uma grande bagunça.

Front desk was promptly to receive me and during my stay everyone was polite and friendly.

Clean room, services on time, breakfast with some lacking products, all installations ok.

I have stayed many times with you. My experience is usually good. The rooms are always very clean which is important to me.