ibis Sao Carlos Hotel 3 stars

In general it was ok, however, cleaning is not the top priority on São Carlos unit. This time, the things used to clean my room was left on it, showing that is missing attention and responsibility.

I like the site where the hotel is,very accessible and in a pleasant environment It is my favorite hotel when I visit my family

These days doesn't make sense in place charging a rate like Ibis São Carlos to not have some amenities in the room like a better TV (bigger, with better image quality, connections available, etc.), fridge at least with some water (I needed to go down to get water in the night). "Do not disturb badge" is in a so bad shape that should be gone for long time ago. The bed I believe should be better, too simple... Ibis São Carlos is just surviving by being in front of the mall and some other facilities like to park easily without valet and for free, not even the coffee is included for regular costumers...

Hotel is great, I just wished to have stayed on another floor that not the ground level

We had a good time the room was a good size and comfortable, this could be a extremely satisfied rate but the low rate was because of the staff, We never got treated so bad in a hotel before, we walk in and the front desk lady says: “What?” I’m still chocked super unfriendly and my poor baby girl kept waving to her and she didn’t change her face at all , not a single smile and we felt for a minute that we didn’t belong there, she was clearly unhappy there, also instead of standing up and go take a a copy of our passaportes she asked the kitchen lady to do it, telling in front of the costumers that she didn’t feel like getting up, chocking! Also the whole staff hangs out at the front desk, genitor, kitchen staff... a big mess. Tivemos um bom tempo, o quarto era de bom tamanho e confortável, isso poderia ser uma taxa extremamente satisfeita, mas a taxa baixa era por causa da equipe, nunca fomos tão mal tratados em um hotel antes, entramos e a recepcionista diz: “O quê?” Eu ainda estou super chocado e minha pobre menina continuou acenando para ela e ela não mudou o rosto, nem um único sorriso e sentimos por um minuto que não pertencíamos a esse lugar , ela estava claramente infeliz lá, também, em vez de se levantar e ir pegar uma cópia do nosso passaportes, ela pediu à dona cozinheira que fizesse, falando na frente do cliente que ela não estava com vontade de se levantar! Também a equipe do toda fica na recepção, genitor, equipe da cozinha ... uma grande bagunça.