ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,089 reviews

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Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Non contractual photo

The charm of the bistro tradition Both a bar and a restaurant ... Soak up the bistro atmosphere while enjoying good local cuisine. RSA is enforced, Please ensure your time with us and drink in moderation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,089 reviews

TripAdvisor Rating  4.0/5  593 reviews

Yes I always enjoy my stay at Ibis Thornleigh

Customer review rating 4.5/5

Brenda J. Friends - Confirmed reviews ALL

I have nothing negative to say

Dear Brenda J., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

Helpful staff.

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

24 hour reception is a bonus. Restaurant was quite handy as well. Staff were pleasant and helpful.

Dear John, We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. We always strive to provide friendly service so it is wonderful to hear when people receive just that. I will be sure to pass your kind words on to the team who will be delighted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

Handy to all we needed to do

Customer review rating 4.0/5

Kerry Families - Confirmed reviews ALL

Friendly, helpful staff, clean and cosy room. Dinner food was average but breakfast was great. Step up to the bathrooms were tricky.

Dear Kerry, We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. We always strive to provide friendly service so it is wonderful to hear when people receive just that. I will be sure to pass your kind words on to the team who will be delighted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

Good night smelly odour bathroom

Customer review rating 3.0/5

Mark J. Business - Confirmed reviews ALL

Usually good, but bathroom smelt like mould, raised it to desk person, didn’t really care

Dear Mark j., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy-Assistant Manager

Clean & Comfortable

Customer review rating 4.0/5

Vanessa Solo - Confirmed reviews ALL

The Ibis at Thornleigh is a clean and comfortable hotel which meets the basic requirement of somewhere safe and comfortable to stay which I needed while having treatment at a nearby hospital. The bed was comfortable and the room was reasonably clean. Despite some shady characters hanging around out the front it was very quiet and I felt safe in my room. I don’t like that they charge for parking but can perhaps see why they do. I also think the building is in need of refurbishment - especially the hotel room bathrooms as it is evident the showers leak into the floor under the plastic veneer.

Dear vanessa f., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy-Assistant Manager

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Other web-users rate our hotel

  • 437 reviews 8.5/10 Location
  • 829 reviews 6.3/10 Room
  • 709 reviews 9/10 Service
  • 17 reviews 7.3/10 WiFi
  • 417 reviews 5.1/10 Cleanliness
  • 212 reviews 6.1/10 Value
  • 165 reviews 5.9/10 Breakfast

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