ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,029 reviews

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Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Room 1

Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,029 reviews

Customer review rating 4.0/5

Rhonda H. Solo - Confirmed reviews ALL

Thank you for your feedback, Rhonda. We're pleased to hear you had a comfortable overnight stay and that you were happy with the cleanliness of the hotel and the service from our team. We apologize for the inconvenience caused by the bathroom exhaust fan. We understand how frustrating this would have been, especially after a long day. Your comments have been shared with our maintenance team to ensure the fan is operating as intended. We appreciate you taking the time to let us know and hope to welcome you back for an even more comfortable stay in the future. Ibis Sydney Thornleigh

Customer review rating 4.0/5

Arthur J. P. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Andrew M. Families - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback, Andrew. We're very sorry that your stay fell well below expectations, particularly as an ALL Gold member. Please accept our sincere apologies for the condition of the rooms, including the mould, dust, bathroom odor, and noisy air conditioning. These issues are unacceptable and do not reflect the standards we strive to maintain. We're also sorry for the frustration caused by the initial handling of your room change. We understand how disappointing this would have been, especially after being advised that no alternative rooms were available. Your comments have been shared with our housekeeping, maintenance, and front office teams for immediate review and follow-up. We truly appreciate your feedback, as it helps us identify where improvements are needed. We hope you'll consider giving us another opportunity to provide the level of quality and service you should expect from us. Ibis Sydney Thornleigh

Customer review rating 2.0/5

Algis S. Couples - Confirmed reviews ALL

Thank you for your feedback, Algis. We're sorry to hear that your stay did not meet your expectations. We apologize that the air conditioner was unable to keep your room comfortably warm and that the breakfast coffee did not meet the standard you expected. Your comments have been shared with our maintenance and food & beverage teams for review, as we are always looking for ways to improve our guests' experience. We do appreciate your positive ratings for our team, cleanliness, and check-in experience, and we hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future. Ibis Sydney Thornleigh

Customer review rating 4.0/5

Michael B. Families - Confirmed reviews ALL

Dear Michael, Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh. We're pleased to hear that you enjoyed our convenient location, comfortable beds, and good value for your stay while travelling to Queensland. It's great to know that these aspects helped make your visit a pleasant one. We also appreciate your feedback regarding your accommodation and cleanliness ratings. Your comments are valuable to us, and we will continue working to ensure our rooms and facilities meet the expectations of our guests. Thank you for your continued loyalty as an ALL Classic member and for choosing to stay with us. We appreciate your recommendation and look forward to welcoming you and your family back to ibis Sydney Thornleigh in the future. Kind regards, Rhea The Team at ibis Sydney Thornleigh

Other web-users rate our hotel

  • 410 reviews 9/10 Location
  • 815 reviews 6.4/10 Room
  • 717 reviews 8.8/10 Service
  • 7 reviews 5.6/10 WiFi
  • 435 reviews 5.4/10 Cleanliness
  • 154 reviews 8/10 Breakfast

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