ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 992 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  992 reviews

Customer review rating 3.5/5

Michael S. Couples - Confirmed reviews ALL

Single night stay. Reception attentive. Room comfortable. Safety issue with dry bathroom floor being very slippery in bare feet or socks. Meal service good but meals only average quality.

Dear Michael, Thank you very much for sharing your feedback following your recent stay at ibis Sydney Thornleigh. We truly appreciate you taking the time to let us know about your experience. I’m pleased to hear you found our reception team attentive and welcoming, and that you enjoyed a comfortable night with us. It’s also wonderful to know you rated our cleanliness, WiFi, and check-out experience so highly — our team will be delighted to hear your kind comments. At the same time, I’m very sorry to learn about the slippery bathroom floor. Please accept our sincere apologies for this safety concern. Your feedback has been shared with our maintenance and housekeeping teams so we can review the flooring surface and explore practical solutions to ensure a safer experience for our guests. Your comfort and safety are extremely important to us. We also appreciate your honest comments regarding the meal quality. While I’m glad the service met your expectations, we understand that the food itself did not fully impress. Your feedback has been passed on to our kitchen team for review as we continually work to improve our offerings. As a valued ALL Classic member and Accor Vacation Club member, your loyalty means a great deal to us. We truly hope to have the opportunity to welcome you back and provide an even better experience next time. Warm regards ibis Sydney Thornleigh

Customer review rating 3.5/5

Barbara C. Couples - Confirmed reviews ALL

Traffic very noisy at night. Because no room serviced on Day 2 no coffee or tissues. didnt think bed as comfortable as stays on previous times. Room felt stale as if someone had previously smoked in room. Previous stays much better.

Dear Ms C., Thank you very much for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh, and for your continued loyalty as an ALL Silver member and Accor Vacation Club member. We truly value your ongoing support and were pleased to see that you found our reception team excellent and your arrival and departure experiences seamless. That said, I am genuinely sorry to read that this stay did not meet the standard of your previous visits. Please accept my sincere apologies for the traffic noise, the lack of servicing on Day 2 resulting in no replenishment of coffee and tissues, and the condition of the room on arrival. The unvacuumed floor and the insect remaining in the room for the duration of your stay are certainly not reflective of the level of cleanliness we strive to maintain. I also regret that the room felt stale and that the bed was not as comfortable as you have experienced with us before. Your comments have been shared with our housekeeping and maintenance teams for immediate review and follow-up. We are also reviewing our servicing communication to ensure expectations around multi-night stays are clear and that amenities are always replenished when required. Regarding the promotional messages about saving 20% for two nights or more, I apologise for any confusion or disappointment caused. We appreciate you bringing this to our attention and will ensure the offer details are clearly communicated to avoid similar frustration in the future. Ms C., we truly appreciate your honest feedback as it helps us improve. I hope we will have the opportunity to welcome you back and restore your confidence in us, delivering the much better experience you’ve enjoyed on your previous stays. Warm regards, ibis Sydney Thornleigh

Customer review rating 5.0/5

Sonja M. Families - Confirmed reviews ALL

I booked through the app as a Gold member and received an excellent price for the room. From checkin to check out the staff were friendly and helpful. Room had everything we needed including an iron which was much appreciated!

Dear Ms M., Thank you so much for your wonderful review and for choosing to stay with us at ibis Sydney Thornleigh. We are absolutely delighted to read that you enjoyed such a positive experience with us. As a valued ALL Gold member, it’s fantastic to know you secured an excellent rate through the Accor ALL App and found great value in your stay. We’re especially pleased that your experience from check-in to check-out was seamless and that our team’s friendliness and helpfulness stood out — your kind words will certainly be shared with them. It’s also lovely to hear that your room had everything you needed, and that the iron was a welcome and appreciated amenity. We aim to provide comfortable, practical spaces for families, so knowing we met your expectations across all areas — from cleanliness to service — truly means a lot. Thank you again for your loyalty and your perfect scores across the board. We look forward to welcoming you and your family back again soon for another great stay. Warm regards, ibis Sydney Thornleigh

Customer review rating 4.5/5

Elizabeth D. Families - Confirmed reviews ALL

I had to stay for over 2 weeks as my mother was seriously ill. I was giving a quiet room out the back. It was perfect. When I needed to extend my stay, this was no problem. Sadly, my mother died, and the staff were wonderful. When my aunt and uncle also stayed at the IBIS Thornleigh, the staff were enormously kind to them as well.

Dear Elizabeth, Thank you so much for taking the time to share your experience with us. I’m truly sorry for the loss of your mother, and we’re very touched that ibis Sydney Thornleigh could provide you and your family with some comfort during such a difficult time. I’m glad to hear that the quiet room suited your needs and that extending your stay was made easy. It means a great deal to know our team was able to show kindness and care to you, as well as to your aunt and uncle, when it mattered most. I’ll be sure to pass on your lovely words to the team, including the gentleman who assisted you at check-in. Thank you again for your trust, your generous ratings, and for recommending us so highly. If your travels ever bring you back to Thornleigh, we would be honoured to welcome you again. Warm regards, The ibis Sydney Thornleigh Team

Customer review rating 4.5/5

Kerry R. Solo - Confirmed reviews ALL

Good room. Good aircondtioning. Not happy about the paid parking.

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the room, found the air conditioning comfortable, and appreciated our convenient location. We understand your concern regarding the paid parking and appreciate you highlighting this, as guest feedback helps us continue to improve the overall experience. Thank you again for your high rating, and we hope to welcome you back for another enjoyable stay in the future. Kind regards, Arshae

Other web-users rate our hotel

  • 408 reviews 8.7/10 Location
  • 821 reviews 6.7/10 Room
  • 722 reviews 8.7/10 Service
  • 10 reviews 8.1/10 WiFi
  • 432 reviews 5.7/10 Cleanliness
  • 167 reviews 7.9/10 Breakfast

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