ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,017 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,017 reviews

Customer review rating 2.5/5

Carly R. Solo - Confirmed reviews ALL

Overnight stay, so just needed a bed and nothing fancy, this hotel was ok and as expected for the price paid. Basic standard of room, the TV was small and old-school, room was surface clean, shower was great, bathroom small but suitable. However, first room we were given had a fridge that didn't work and had ice-creams left, and had not been cleaned out, in the freezer that were melted. I required a fridge that worked so I managed to negotiate that we change rooms, though this was not offered at first, just the option to leave my drinks and food in the hotel kitchen! The hairdryer in the room I stayed in did not work, made a screeching sound and didn't blow air. The staff were friendly, check in and out was easy, parking was outdoors with plenty of space.

Dear Carly, Thank you for taking the time to share such detailed feedback about your recent stay with us. We are pleased to hear that you found our location convenient, appreciated the ample parking, enjoyed the shower, and found our team friendly and the check-in and check-out process straightforward. However, we sincerely apologise for the issues you encountered with both the refrigerator and the hairdryer. The condition of the fridge in your initial room and the fact that it had not been properly checked and cleaned before your arrival is not the standard we aim to provide. We also regret that an immediate room change was not offered when you first reported the issue. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed and do not recur. We are also sorry to hear about the malfunctioning hairdryer, as well as your experience with the ALL.com booking process. Feedback such as yours is valuable in helping us identify areas where improvements can be made. Thank you again for your balanced review and for recognising the aspects of your stay that met your expectations. We appreciate your loyalty as an ALL member and hope to have the opportunity to provide you with a smoother and more comfortable experience in the future. Kind regards, Ibis Team

Customer review rating 4.0/5

Leon S. Couples - Confirmed reviews ALL

The shady chaps stealing your silverware and sleeping in the foyer was a little ordinary

Dear Leon, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient for your journey and that you were happy with the cleanliness of your room, as well as the service provided by our team. Your positive ratings for check-in, cleanliness, and staff are greatly appreciated. At the same time, we are sorry to learn that your experience in the foyer did not meet your expectations. We understand how the presence and behaviour of other individuals in public areas can affect a guest's comfort, and we appreciate you bringing this to our attention. Please be assured that guest safety and security remain a priority, and we will review your comments with our team. We also appreciate your feedback regarding the shower steam notice. The signage is intended to help prevent accidental alarm activations and the associated costs that can result from emergency call-outs. We understand your perspective and will take your comments into consideration as we review how this information is communicated to guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back on your next trip and provide an even better experience. Kind regards, The Management Team ibis Sydney Thornleigh

Customer review rating 4.5/5

David R. Business - Confirmed reviews ALL

Staff are always helpful and supportive

Dear David, Thank you for your wonderful review and for your continued loyalty as an ALL Platinum member. We are delighted to hear that you had such a comfortable stay and that our team made a positive impression on your experience. Your kind words about our staff being helpful and supportive mean a great deal to us, as delivering genuine hospitality is at the heart of what we do. We are especially pleased to see your recognition of Patrick. We will be sure to share your compliments with him, as team member recognition from our guests is always greatly appreciated. It is fantastic to know that you enjoyed your accommodation, cleanliness, check-in and check-out experience, and that you would highly recommend both our hotel and the ALL loyalty program. Feedback such as yours is incredibly motivating for our entire team. Thank you again for choosing ibis Thornleigh. We look forward to welcoming you back on your next business trip. Kind regards, Rhea - ibis Thornleigh

Customer review rating 3.5/5

Gerard O. Families - Confirmed reviews ALL

Good convenient no frills accommodation. The rooms smelt rather musty like the carpet may have been wet at some point. But was all good otherwise. Comfy bed and nice crisp clean sheets. Very helpful staff.

Dear Gerard, Thank you for taking the time to share your feedback following your recent family stay with us. We’re very pleased to hear you found the accommodation comfortable and convenient, enjoyed the crisp clean sheets and comfy bed, and that our team — especially the receptionist who welcomed you at check-in — made a positive impression during your stay. We also appreciate your comments regarding the musty smell in the room. Please accept our apologies for this aspect of your experience. Your feedback has been shared with our housekeeping and maintenance teams so we can investigate and address the issue promptly. It’s wonderful to know the booking process through the ibis website was straightforward and that your arrival and departure experiences went smoothly. We truly value your loyalty as an ALL Classic member and Accor Vacation Club member, and we thank you for your continued support. We hope to have the opportunity to welcome you back again for an even more enjoyable stay in the future. Warm regards, Ibis Sydney Thornleigh team

Customer review rating 5.0/5

Jude B. Families - Confirmed reviews ALL

Lovely staff, especially Serene, who made me feel welcome when I was feeling very stressed and worried about a sick relative. Easy check in and check out and a lovely place to stay.

Thank you for your heartfelt review and for staying with us at ibis Sydney Thornleigh. We’re so pleased to hear you found the hotel welcoming and comfortable during what sounds like a very difficult time. Your kind words about Seryne will certainly be shared with her — she’ll be delighted to know she helped make you feel supported and welcome when you needed it most. It’s also wonderful to know you enjoyed the easy check-in and check-out process and had a lovely stay overall. We hope things are improving for your relative, and we would be honoured to welcome you back again in the future. Kind regards, Arshae

Other web-users rate our hotel

  • 400 reviews 8.8/10 Location
  • 800 reviews 6.5/10 Room
  • 708 reviews 8.9/10 Service
  • 6 reviews 7.7/10 WiFi
  • 422 reviews 5.7/10 Cleanliness
  • 152 reviews 8.1/10 Breakfast

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