ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 814 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

ALLSAFE approved hotel

Hotel extras

  • Ibis Kitchen and Bar with food service available 24/7. Currently limited service.

  • 105 guest accommodation rooms with 4 Wheelchair Accessible rooms on the ground floor.

  • 15-20 minute walk to Thornleigh train station and 5 minute walk to bus service to Hornsby.

  • Easy access to M1 and M2 freeways, with complimentary onsite parking.

  • Onsite complimentary car parking which can accommodate larger vehicles.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN

Non contractual photo

The charm of the bistro tradition Both a bar and a restaurant ... Soak up the bistro atmosphere while enjoying good local cuisine. RSA is enforced, Please ensure your time with us and drink in moderation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  814 reviews

TripAdvisor Rating  4.0/5  589 reviews

Certificate of excellence 2022

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The door smelled of foot odour, or water had damaged the carpet. The room work desk had a board across that made it impossible to sit under the desk and work. The internal phone did not work, and I could not contact reception. I had to use my own phone to contact reception. The WIFI guest link did not work, and reception helped me navigate through another method than that on the hotel's Wi-Fi webpage. It seems to be a very outdated and 'tired' room. Even the breakfast was not appetising, so I chose to eat elsewhere. I had to call reception from overseas to book as the website kept crashing.

Dear Danny C., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy-Reception

Customer review rating 4.0/5

Heather Families - Confirmed reviews ALL

As always the overall experience was great. The staff stream me very well. However this time I noticed that the curtains were particularly dirty and there was the smell of smoking in the hallway. Regardless of this I’ll happily return as it’s great value for money and perfect location for me.

Dear Heather W., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

Good budget option

Customer review rating 4.0/5

Chris S. Couples - Confirmed reviews ALL

WE go here quite often as it is handy to a function we attend most months. Patrick, the manager, has managed to accommodate our request for an early check in so we can drop our bags and head for a bus to our event. Rooms are small but clean with good linen and a comfortable bed. Now have a chef, so meals are getting expanded from the basic "grab and go" menu.

Dear Christopher S., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

All Staff Helpful and Patrick was exceptional.

Customer review rating 4.5/5

Dave S. Families - Confirmed reviews ALL

All very helpful. Only a little disappointed in the breakfast (not hot) and meal (like leftovers)

Dear Davidjohn S., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy-Reception

Well located; good short stay.

Customer review rating 4.0/5

Jbrown Business - Confirmed reviews ALL

Housekeeping excellent; would like a bit more in the restaurant but breakfasts are good.

Dear Raymond Judith B., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

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Other web-users rate our hotel

  • 315 reviews 8.8/10 Location
  • 623 reviews 6.5/10 Room
  • 536 reviews 9/10 Service
  • 12 reviews 6.1/10 WiFi
  • 301 reviews 5.4/10 Cleanliness
  • 118 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.