ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.6/5 793 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  793 reviews

Customer review rating 5.0/5

Donna L. Friends - Confirmed reviews ALL

Fabulous, efficient and friendly staff. Great location. Room was comfortable, shower and towels great, temperature spot on and the beds and pillows were super comfy!

Customer review rating 3.5/5

Mitchell P. Business - Confirmed reviews ALL

It was a room.

Customer review rating 5.0/5

Sharon B. Solo - Confirmed reviews ALL

Happy & Comfortable

Dear Sharon, Thank you for your wonderful review and perfect score! We’re so pleased to hear you had a happy and comfortable stay with us at ibis Newcastle. It’s great to know you enjoyed your experience, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back again soon for another comfortable stay. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 3.0/5

Andrew H. Business - Confirmed reviews ALL

I couldn’t sleep much I don’t think there was bed bugs but the hallway Lift and room did smell quite bad of mould Possibly, it’s a nice hotel and stuff the bed was just made with a pull over sheet maybe a fitted sheet could have been better off. Other than that was nice. Breakfast also was ok, not Great but descent

Hi Andrew, Thank you for taking the time to share your feedback. I’m really sorry to hear that your stay wasn’t as comfortable as it should have been, particularly with the concerns around sleep quality and the odour in the hallway, lift, and room. That’s certainly not the experience we aim to provide, and your comments regarding the mould smell have been noted and will be followed up with our housekeeping and maintenance teams as a priority. I also appreciate your feedback about the bedding. We understand how important small details like this can be to a good night’s rest, and we’ll review this with the team to ensure our standards are consistent and comfortable for all guests. It’s good to hear there were some aspects of your stay you enjoyed, including the overall feel of the hotel and that breakfast was satisfactory, though we also take on board your comments on how we can improve further. Thank you again for your honest feedback it really helps us identify where we need to do better. We do hope to have the opportunity to welcome you back and provide you with a much more comfortable experience next time. Kind regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 2.5/5

Barrie Y. Families - Confirmed reviews ALL

Was very disorganised , reception unattended , maintenance man in our room on check in , grounds disgraceful

Dear Barrie, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, particularly the disorganisation on arrival, reception being unattended, and the unacceptable situation of a maintenance team member being in your room at the time of check-in. This is certainly not the standard of service or professionalism we aim to provide, and we sincerely apologise for the inconvenience and discomfort caused. We also regret that the condition of the grounds did not meet expectations. Your comments have been taken seriously and shared with the relevant teams to ensure immediate improvements are made. We appreciate you bringing these matters to our attention and hope you may consider giving us another opportunity to provide you with a much smoother and more comfortable stay. Kind regards, Emma Avery Front Office Ibis Newcastle

Other web-users rate our hotel

  • 625 reviews 8.5/10 Location
  • 1,096 reviews 4.7/10 Room
  • 778 reviews 7.4/10 Service
  • 19 reviews 6.7/10 WiFi
  • 621 reviews 3/10 Cleanliness
  • 526 reviews 4.1/10 Comfort
  • 290 reviews 5.8/10 Value
  • 245 reviews 1.6/10 Amenities

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