ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.6/5 807 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  807 reviews

Customer review rating 0.5/5

Callum W. Couples - Confirmed reviews ALL

I’m really disappointed with my recent stay at the Ibis. From the moment we arrived, things went downhill. Both of our rooms were dirty — not just a minor oversight, but clearly not cleaned properly before we checked in. We had to request someone to come back and clean both rooms again, which is the last thing you want to deal with after travelling. The towels in the rooms were also stained, so we had to ask for replacements. Again, basic cleanliness shouldn’t be something guests have to chase. What made the situation even worse was that there seemed to be only one staff member running the entire hotel. The man at check‑in was simultaneously cleaning rooms, checking guests in, and making food in the restaurant. Because of this, the wait for even a simple drink at the bar was extremely long — he was constantly being pulled away to deal with something else, including what looked like cleaning another guest’s room. He told us that, due to the state of our rooms, our parking and breakfast costs would be refunded. That never happened. Nothing was refunded, and there was no follow‑up or acknowledgement afterward. Overall, the stay was chaotic, poorly managed, and far below the standard I expected. Clean rooms and basic staffing shouldn’t be too much to ask.

Hi Callum, Thank you for taking the time to share your feedback. I am very sorry to hear about your recent experience, and I sincerely apologize that your stay did not meet the expected standards. Please accept our apologies regarding the condition of your rooms on arrival. Cleanliness is a fundamental expectation, and it is disappointing to hear that both rooms were not properly serviced prior to your check-in. I also regret the inconvenience caused by the stained towels and the need for you to request replacements — this is certainly not the experience we aim to provide. I am equally sorry for the service delays you encountered. While our team always strives to deliver attentive service, it is clear that on this occasion we fell short, and the level of staffing you experienced was not reflective of our usual operations. We understand how frustrating this must have been, particularly after travelling. In regard to the charges discussed during your stay, I apologize for the lack of follow-up at the time. I can confirm that a refund has now been processed. Please allow a few business days for it to appear in your account. Thank you again for bringing this to our attention. Your feedback is extremely important, and we are addressing these concerns with our team to ensure improvements are made. We hope you may consider giving us another opportunity in the future to provide you with the experience you should have received. Kind regards, Joshua Barton Front Office Manager Ibis Newcastle

Customer review rating 0.5/5

Diana B. Families - Confirmed reviews ALL

Sorry but a backpackers would have been better. We cancelled our stay on our way to the room and went elsewhere for similar cost.

Dear Diana, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations and that you chose not to continue with your stay. We always aim to provide a comfortable and welcoming environment for all our guests, and it’s disappointing to learn we fell short on this occasion. Your comments have been noted and will be shared with the team for review. We appreciate you taking the time to provide your feedback. Kind regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 4.0/5

William L. A. Business - Confirmed reviews ALL

Staff were very efficient and friendly.

Dear William L. A., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our staff to be efficient and friendly. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, ibis Newcastle

Customer review rating 4.5/5

Moira S. Solo - Confirmed reviews ALL

I needed a clean, safe affordable place to overnight on a road trip. This place was perfect and met all needed criteria.

Dear Moira, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location, cleanliness, and comfort met your expectations during your road trip. We appreciate your feedback and hope to welcome you back soon. Best regards, ibis Newcastle

Customer review rating 3.5/5

Jennifer K. Business - Confirmed reviews ALL

Bed was very comfortable, room was clean. Bathroom very compact & you had a big step up into it ( not great if you have a disability) a sign said hair dryer in cupboard but there was not one. Cleaning staff did not come to the room during 5 day stay even with putting a sign on the door & asking reception. So no toilet paper, tea, coffee, milk, replacement towels(only 2 provided, no spares, no balcony or anywhere one could hang a towel for fresh air). The pillows were very smelly & needed replacing & put pillow protectors on them. Could not use air conditioner as it made a noise, was very dirty & looked well overdue for a service.

Dear Jennifer, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you enjoyed our convenient location, and that you found the bed comfortable and your room clean upon arrival. However, I am truly sorry to learn about the issues you experienced throughout your stay. Please accept my sincere apologies for the lack of servicing to your room, as well as the inconvenience caused by the absence of essential amenities such as the hairdryer, toiletries, and fresh towels. This is certainly not the standard we aim to provide, and I understand how frustrating this would have been, particularly during a longer stay. I also regret the concerns you raised regarding the condition of the pillows, air conditioning unit, and bathroom accessibility. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly and improvements are made. We truly value your feedback as it helps us identify areas for improvement. I do hope we have the opportunity to welcome you back in the future and provide you with a much more comfortable and seamless experience. Warm Regards, Emma Avery Front Office Ibis Newcastle

Other web-users rate our hotel

  • 618 reviews 8.4/10 Location
  • 1,083 reviews 4.7/10 Room
  • 774 reviews 7.6/10 Service
  • 22 reviews 6.6/10 WiFi
  • 609 reviews 3.1/10 Cleanliness
  • 527 reviews 4.2/10 Comfort
  • 292 reviews 5.5/10 Value
  • 238 reviews 1.6/10 Amenities

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