Very well located this hotel offer a good standard and all needed facilities

at such a difficult period and added to which I was alone in a very quiet hotel, I couldn't have asked for a more perfect stay. the hotel itself was as I would expect, stylish, clean and although I wasn't able to use (for obvious reasons) has great facilities. the location is perfect for exploring Budapest and the terrace was a perfect place to enjoy a drink with a fantastic view of the chain bridge and the Danube. the best part of my stay were the team, i had less interaction with the reception/housekeeping team but they were efficient, polite and delivered a great service. more than anything, the restaurant and bar team were exceptional. travelling on ones own can be a lonely experience, but i never felt alone during my stay (2 weeks on my own awaiting colleagues to join me), they identified quickly i was alone and made so much effort to welcome and look after me. given the situation they find themselves in, i can only imagine the personal challenges they are facing with the downturn in tourism and guests, on certain days there were no more than 2 guests occupying the bar/restaurant, but any frustration/boredom was never evident and service continued with a smile. i'm already missing Budapest, but if there is a way of showing my satisfaction with my stay, i'm already planning to return when things get back to normal and will be choosing the sofitel for my accommodation.

Most enjoyable given the circumstances (COVID 19). Obviously not all facilities were available but we were made to feel most welcome and everyone was very helpful and friendly and the hotel has adapted extremely well to ensure that the guest was still their top priority.

The stay was good as the location and service of the hotel was very good. It was important to notice that safety aspects were considered, as the visit took place during the Covid19 times. However, I felt that there is a need for a refurbishment, as the general atmosphere was fairly dated.

The stay during the covid-19 time was strange , hotel less occupied but the staff took very good care of us. As fewer guest were at the hotel the staff had more time. I would suggest to visit the city and the hotel now. We will never have a nice summer with that amount of people in the city. If you can you should take a room with executive services. The normal lounge was closed but the alternative offered in the Paris/Budapest restaurant as very, very good. A pity that the GM didn't take time to greet the few guests in the hotel. We had nicer experiences with the previous general manager...