Dear sir or madam, As regular guest at Sofitel Budapest we’ve always received quality customer service. However, we only ate once at the lounge & bar area because the burgers were dry and French fries old and cold. On Saturday around 8 p.m. Aug. 8, 2020, after having some drinks with my wife in the lounge & bar area, the the bartender tried to short-change us 10,000 Ft by giving us 1,000 Ft. The bartender should really learn how to count Hungarian Ft. He gave us the correct amount back (10,000 Ft) and said he was sorry. On check-out, Aug. 9, the receptionist wanted us to pay for our prepaid hotel accommodation. After keeping us and our taxi waiting for 10-15 minutes she resolved the matter and we didn’t have to pay twice for our accommodation. In spite of all this, we had a wonderful stay at Sofitel Budapest and look forward to staying here in the future. Best Regards

Emplacement Confort Service

A once regal hotel has fallen on hard times. Friendly staff and big rooms, but needs refurbishment. No instant hot water (had to let the shower and tap run for circa 5 mins to get hot water, such a waste). No charging points in the room or clock/radio. Mattress top is smaller than the bed.

It wasn't my first stay in the Sofitel Chainbridge and certainly will not be my last. Even though the Covid19 crisis is still very real, they managed to make the stay very enjoyable. As a platinum member, their lounge is usually one of the reason to chose the Sofitel. However, this was closed due to the crisis. The solution they worked out with the restaurant (Paris Budapest) was a very pleasant alternative. I am already looking to book my next trip to Budapest and will certainly chose the Sofitel again.

My husband and I stayed for the first time in a Sofitel hotel and weIcan't wait to book a Sofitel hotel again! Chain Bridge has perfect central location, great service and amazing comfortable beds. Thank you ♥️

Well located, clean, well organized (the disinfection kit), nice service

Had a wonderful, peaceful stay at the Sofitel. Staff were beyond excellent. Can not recommend highly enough.

I was one of the first guests in the Hotel after the lockdown. I felt very safe and very welcome. Excellent room, greeat view and perfect services offered from high qualified Hotel staff. Last but not least a geat breakfast!

Fantastic service from your staff throughout our stay. Nothing was too much trouble for anyone. All staff smiled and were helpful.

Very good overall, except for the swiming pool, the temperature was really cold

Had a great stay. Food is of a very good standard. Comfortable room. A lovely bed. Staff very helpful and friendly. Great location.

Very nice hotel with very kind staff especially Gabor Aradi Food and Beverage Supervisor and also 2 personnes nemed Peter in the restaurant Paris Budapest. But a little disappointed by the quality of food served for breakfast, rather medium.

The room has some very old features, like built-in radio in the bathroom that did not work so well, bathroom needed renovation, both painting and door-frame that was worn. The card-light-swich did not work 100% and seemed very old. The spa needs an upgrade and genrally appeared very 80's /90's in style. Breakfast was excellent. Location is second to none. The bar and restaurant was at best medium. The service was clearly un-educated waiters, the christmas dinner, highly priced, was a disaster, both regarding the un-significant dishes, but especially due to poorly organized service. In the course of two hours we were serviced by eight (8!) different watiers, had to ask for a basic presentation of the courses and were served by amateurs - kind and sweet "student-types" that tried their best, but in a 5 star hotel serving a high-prices christmas dinner, it simply was below any minimum expectations. Not to be recommended to anyone. The bar/rest in general needs to to be serviced and managed professionally. The standard does not correspond to 5 stars.....

The hotel room was perfect. Staff was friendly and housekeeping team especially helpful. Hotel is very well located near the chain bridge and St Basilica Church. Buffet breakfast which was part of our package was very good but there was always a long wait at the egg counter. Hotel could improve the breakfast experience by having an additional live kitchen.

This was a business trip so not too much time was spent in the hotel. It is above average in terms of quality of the beds and the service. Irons in the room very helpful for saving time. The breakfast was also excellent except for queues for the omelettes.