Mercure Alger Aeroport

Mercure Alger Aeroport 4 stars

Customer review rating (ALL Rating) 4.0/5 373 reviews

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Description

Hotel extras

  • 1st ALLSAFE labeled hotel in Algeria.

  • Only 5 minutes from the International airport.

  • Free large car park

  • Pool and large garden with fitness room

  • Marquee for up to 600 people

ALLSAFE approved hotel

Hotel location

Mercure Alger Aeroport

Route de l'université BP 12, Cité 5 juillet Bab Ezzouar
16110 ALGER
Algeria

Telephone +213 23 88 48 14

Fax +213 23 88 48 33
  • By plane

    APT NTL BOUMEDIENE At 3km / 1 miles

  • By plane

    HOUARI BOUMEDIENNE At 5km / 3.11 miles

  • By boat

    PORT D ALGER At 18km / 11.19 miles

  • By car

    AEROPORT HOUARI BOUMEDIENNE At 0.3km / 0.19 miles

  • By train

    DAR EL BEIDA At 35km / 21.75 miles

GPS:36.714025, 3.19595

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

After a hard day's work, you will enjoy the pleasant surroundings and the comfort and calm of our Superior Rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  373 reviews

TripAdvisor Rating  3.5/5  1,328 reviews

One of my favorite hotels in Algiers despite a few maintenance issues

Customer review rating 4.0/5

Safouen T. Business - Confirmed reviews ALL

I did hurt my forehead in the shower head leaving me a small injury. The water jet was so weak and i had to get closer to the shower head, and oops i did get hurt while my eyes were closed with shampoo around. Need to improve the showers. I stayed in room 821.

Dear Safouen B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Alger Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tahar Makhlouf Guest Relation Manager

Extremely bad experience

Customer review rating 0.5/5

B. Y. Business - Confirmed reviews ALL

As soon I enter the room the ceiling felt in front of me with plenty of water. The electric plugs in the room were not working The Room Service was not working: I asked for a mint tea (on the card), they did not have, I agree for a green tea, they called me one hour later saying they will bring it to me. The kitchen is at the opposite side of the building, there are no room service in the room floors.

Dear Y. BRUNETTE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Alger Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tahar Makhlouf Guest Relation Manager

Sa far below expectations

Customer review rating 1.0/5

M H. Business - Confirmed reviews ALL

The hotel is so worn out. No overhaul or maintenance is being done. No power outlet in the room unless you unplug the tv. Nothing next to the bed either so I had to charge my phone in the bathroom. Lights not working, very dirty carpets, lift in very bad shape… the restaurant is also the bare minimum. Breakfast quality is passable at best. Checkin and checkout were both painful. Although I had booked from the app with my credit card, I had to use it again at checkin, but it didnt work as they dont have contactless (card is on my phone) so I needed to use another card with higher conversion fee. And I had to use it again at checkout, although I have left a deposit at checkin. I will definitely not come back. Absolutely not on par with what is expected from a Mercure, and this is a shame for the Accor group although I am a Gold member.

Overrated for the price I was charged DA 18600.

Customer review rating 0.5/5

B. S. Solo - Confirmed reviews ALL

The room is outdated old need an upgrade the same for the furniture and the bothersome is very old for the price I paid I found that it’s exaggerated for sure not again in the future

Dear S. B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Alger Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Asma NAFAI In Charge of Digital

Customer review rating 2.5/5

Khaled Business - Confirmed reviews ALL

I had a reservation for 3 nights but I did one night and I canceled the other 2. I moved to Residence Inn hotel. Very bad breakfast, almost I found nothing to eat and very bad service.

Dear Khaled H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Alger Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Asma NAFAI In Charge of Digital

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