Sofitel Algiers Hamma Garden 5 stars

Customer review rating (ALL Rating) 4.3/5 1,338 reviews

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Algeria

Description

Hotel extras

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

Our accommodation(s)

Hotel location

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Algeria

GPS:36.750885, 3.072301

Telephone
Fax +213 21 67 31 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,338 reviews

TripAdvisor Rating  4.5/5  2,077 reviews

Certificate of excellence 2024

Good option re business in Algiers

TripAdvisor rating 4.0/5

Ibbee TripAdvisor review

Good option for business in Algiers, with large, clean comfortable rooms & beds, (bathroom a bit dated, and would prefer larger shower & no bath 🤷‍♂️), yet otherwise all more than acceptable/required. Also, centrally located, with decent Wi-Fi, and all necessary amenities, backed up by generally some excellent & professional service - compliments especially to professionalism of the front desk staff, as well as bar manager 👍!

Thank you very much for your feedback! We greatly appreciate your positive comments about your stay at the Sofitel Algiers Hamma Garden. We are delighted to hear that you found the rooms to be large, clean and comfortable, and that the service from our reception staff and bar manager met your expectations. Your mention of their professionalism is particularly gratifying to our team. We take note of your remark regarding the bathroom and will take it into account when looking to make future improvements, with the aim of meeting guests' preferences for larger showers rather than bathtubs. It is great to hear that our central location and reliable Wi-Fi contributed to your overall positive experience. We look forward to welcoming you back on your next visit! Zola ABDAOUI Guest Experience.

A very comfortable Hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

A very good and comfortable Hotel with very good service and restaurants

Dear Sir B., We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

Nive Hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I enjoyed my stay at Sofitel - Thanks for front desk team for room upgrade on the garden to enjoy the beautiful view Breakfast experience is very nice with the different good variety and quality- Egg station with Sabrine amazing smile in addition to the welcome of Karima- the whole restaurant staff are very professional and friendly

Dear Madam M. , We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

Customer review rating 1.5/5

Sabah B. Families - Confirmed reviews ALL

It was horrible this time staying at Sofitel Algiers , they weren’t good , very late on providing towels and slippers like after 3 nights I was insisting, food was not good and services in general

Dear Mrs B., Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent stay at Sofitel Algiers did not meet your expectations. Your feedback is invaluable as it helps us identify areas where we can improve. We sincerely apologize for the delay in providing essential amenities such as towels and slippers, as well as for any dissatisfaction with our food and services. This does not reflect the high standards we strive to uphold. Please rest assured that we are taking your comments seriously and will work with our teams to ensure that these issues are promptly addressed and prevented in the future. Do not hesitate to contact us directly at h1… We hope to have the opportunity to regain your trust and offer you an experience that truly reflects the quality and service for which Sofitel is known. Kind regards, Zola ABDAOUI Guest Experience.

Poor service and smelly carpets

TripAdvisor rating 1.0/5

355zarag TripAdvisor review

I do not recommend Sofitel Algiers Hamma Garden. The front desk staff member who spoke English well had a lot of attitude, and I wish I knew his name. He was thin, quite tall, bald, and had a mustache. He asked for my partner’s passport, and when I asked him if he also wanted mine, he replied that if I was staying at this hotel, then he needed my passport too. His tone was harsh. I responded that when he asked my partner, I thought it might be like some hotels in certain countries where one passport is enough. He asked me in which countries they don’t ask for everyone’s passport. It is true that some countries don’t require both passports. For instance, Canada, the United States, the European Union (Schengen Area), Australia, and New Zealand. The guy acted unprofessionally, trying to assert his knowledge of the hotel industry worldwide. I was standing right next to my partner, and he wished him a happy stay but completely ignored me, as if I didn’t exist. I found that very disrespectful. Additionally, every floor and room had a terrible smell, with old, musty carpets. We requested to change our room twice, but it remained unsatisfactory, and we had no other options. The service was slow overall. We stayed at other hotels in town where the service and facilities were far better. Avoid Sofitel Algiers Hamma Garden.

Thank you for sharing your feedback regarding your recent stay at Sofitel Algiers Hamma Garden. We value all guest input as it helps us improve our services and ensure a better experience for everyone. We regret that your experience did not meet your expectations and are genuinely sorry to hear of the issues you encountered with our front desk service. Professionalism and courteous interaction are fundamental principles we strive to uphold, and we will be addressing your comments with our team to prevent any recurrence of the behavior you described. We apologize as well for the inconvenience caused by the room condition and the overall ambiance. Your remarks about the carpets and room environment will be taken into consideration, as we are committed to maintaining a pleasant and comfortable atmosphere for our guests. Additionally, we will review our housekeeping and maintenance procedures to ensure they align with Sofitel’s high standards. Thank you once again for your valuable feedback. Do not hesitate to contact us directly at h1540-gr@sofitel.com. We hope that you will give us another chance to welcome you in better conditions during a future stay. Best regards, Zola ABDAOUI Guest Experience.

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Other web-users rate our hotel

  • 556 reviews 9.4/10 Location
  • 846 reviews 7.7/10 Room
  • 1,971 reviews 9.3/10 Service
  • 23 reviews 7.9/10 WiFi
  • 385 reviews 8.2/10 Cleanliness
  • 325 reviews 8.1/10 Amenities
  • 247 reviews 9/10 Breakfast
  • 135 reviews 8.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.