Sofitel Algiers Hamma Garden Hotel 5 stars

Very friendly staff , ideal room and public areas cleaning

My family and I appreciated the stay The staff is friendly and helpful But the room needed more cleaning (specially the rugs) they were dusty. The buffet could need a little more diversification. Will come back for sure

Thanks to amine at the reception desk for the warm welcome.

Satisfait

Very good level of service

The team was very supportive, comprehensive and proactive. Saliha, Amine, Amina and the entire team, including the security team, were fantastic ! I'll come back soon, for sure !

Very nice service and dedicated people

Staying at Sofitel - Algiers is always comfortable and special. It was a pleasant return to Algiers after 9months due to COVID and i was welcomed with a nice cake. Hotel staff is very professional and caring. Mr. Said and Mr. Amine did their best to make the stay as much comfortable as possible and ensuring proper sanitization of rooms etc..

Sofitel Alger is definitvely a Professional hotel, they are allowing a number of limited guest, to make use of hotel but fully guaranteeing the safety. Guets are disinfected at the entry, and allowed only to stay in thei room and served meals n the rooms very limited perronnel is allowed to work to reduce riskas and all are using masks and précautions. Few people are running the entire services of hotel , especially Mr Ramses hat is doing professionaly plenty of task. congratulation to Sofitel.

Very good hotel. I have stayed there at different over the past 2 years. Great staff from check-in to VIP Lounge and restaurant. I take note of great staff like Amin/Habib/ Habibat @ reception & Said @ VIP

Very Comfortable stay, nice staff specially Zola at reception and Amina at the Bar. Tried Italian restaurant, its appalling service is horrible.. Price and taste is not at all worth waiting for that long . Sofitel needs to work on their Buffet and food menu.

I stay here regularly but each time have to chase to get the loyalty programme points awarded - this time has been harder than ever with a complicated customer support arrangement at Accor's new ALL loyalty scheme and nothing to date from the hotel in awarding the points themselves.

I had made my booking through the hotel website and prepaid by the credit card and received confirmation accordingly. At the checkout, I was informed that I must pay, as the prepayment is not shown in the hotel system. Even after I showed them the prepaid confirmation on my computer, they still insisted that the hotel charges must be paid onsite. So, I had to make arrangements to pay cash on the spot, while trying to reach the airport on time before missing my flight. This is a terrible service from a five-star hotel, and needs to be remedied immediately. i also demand an explanation. Dr. Ali Ghalambor

I have been staying at this hotel for many years now, as it was the best choice in Algiers. I have experienced almost every type of room and all of the hotel's facilities. In all it meets my expectations, except the breakfast service. It has become a running joke, the Sofitel (5 Stars) does not appear to have enough teaspoons. Every time (and I mean it) I have to ask for a teaspoon and then the waiter will try to find one. I have never experienced anything like this before, especially since the solution would be so simple - buy a few more teaspoons.

With 67 countries under my belt. 200 nights a year on a plane & hotel. Never in my life have I experienced such a hotel. Not even when I back packed 20yrs ago. I have never given a negative review as I always say ‘s*^t happens’. But this is a joke from the beginning to the end. And kind staff or friendly smiles don’t cut it. Shame because the staff are so kind. And for $300 pn? Shame that u allow a hotel to carry your flag. Shame that u spoil people’s experience. You are a management company. Which means be definition u must manage each hotel like it was your only one. If u really care what happened I’ll email HQ. send me a contact.