Dear Mr Walid B., We greatly appreciate the time you spent to review your recent experience in our hotel, at Sofitel Algiers Hamma Garden we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mrs A., Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mr K., Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Très Cher Monsieur O., En premier lieu, nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel Sofitel Algiers Hamma Garden et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Nous sommes ravis de lire que vous avez apprécié le service reçu et que vous vous êtes sentis pris en charge tout au long de votre séjour, nous ne manquerons pas de transmettre vos compliments à l'équipe de réception car nous savons que ceci sera une grande source de satisfaction pour tous. Merci encore pour votre aimable appréciation sur notre hotel, nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Nous vous prions de croire, Monsieur, en l’expression de nos sentiments les plus distingués. Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mrs T., We greatly appreciate the time you spent to review your recent experience in our hotel, at Sofitel Algiers Hamma Garden Hotel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mr E., Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mr T., Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Also, we are delighted to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mrs ADRIANA, Firstly, we would like to thank you for the humble review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your holiday expectations. We have taken good note of your remarks related to the closed restaurant and we do apologize for this inconvenience, it is totally understandable for a long stay guest to have more options concerning restauration, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. GUEST RELATIONS TEAM.

Dear Mrs k., Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mr B., We sincerely regret to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please be assured that we have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mr R., We sincerely regret to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We have read your comments on the room we have accommodated you in and we sincerely regret your disappointment on the size of it as well as the points you have raised. Please be assured that we have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their stay. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mr M., First and foremost, we would like to thank you for the praising review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed . Also, we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mr B., Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. As we would like to thank you for your kind words towards our staff. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Once more, we thank you for choosing our hotel for your holiday as we look forward to having the opportunity to serve you again in the future. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers

Dear Mr H., First and foremost, we would like to thank you for the praising review you shared following your recent visit to our Sofitel Algiers Hamma Garden hotel and are delighted to read that we were able to match your expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Selma ARABI Guest Relations Sofitel Algiers Hamma Garden Tél : +213 21 68 52 10 Fax : +213 21 67 31 90 Mail : h1… 172, Rue Hassiba Ben Bouali , BP 152 R, 16 015 Algiers