Sofitel Algiers Hamma Garden Hotel 5 stars

Good stay..enjoyable.friendly.nice food

A very high welcome VIP . I had and excellent and enjoyable stay at the 04th floor. Special thanks to Sofiane who pampered me and all the 04th floor team.

I have stayed at this hotel quite often over the last few years and pleased to note how they continue to make subtle improvements from the hospitality of the staff to the recent renovations on some floors to add a contemporary twist to the decor. One of the front desk staff - Habiba, provided exceptional levels of customer service, resolving all my enquires and sorting out all my concerns in the most professional manner. People really do make the difference and I was extremely impressed by her dedication to duty and level of hospitality. I’ll definitely stay here again and again.

- Room had insects in it. - Room safe did not work. - Front desk staff very unhelpful. - Suffered injury as a result of chair collapsing. Front desk did not know what was meant by first aid kit. - Took 50 minutes before someone came to my room to explore the issue. - Large number of flies in buffet area. - Meal in Italian restaurant was not cooked well (as for medium steak and received well done steak). - Glassware in bar was dirty. - I requested a quiet room but this was seemingly ignored by front desk staff. - I was moved to an upgraded room the day after I suffered injury (which was still not addressed). This was lovely room but noisy - it overlooked the road and a shipyard where ships were using their foghorn at 1.30-1.40am. - First room had a strange smell. - Second room had a smell of sewage in bathroom.

Very pleasant staff. (all of them: front desk / bar / restaurant...) all very nice people, and very helping. Loved that. thank you. But this hotel is old. The bedding is old. The rooms look tired. The furniture looks older than reasonable. (or is it only just too old stylish?) The kitchen clearly needs a refresh as well, the food at the buffet is really average. (not a Sofitel's Standard). And finally, please, please, please tell the kind lady in charge of the cleaning that I DON'T WANT a fresh towel EVERY SINGLE day (which is why i hung it as required and mentioned on the little "we care for nature card"). If you care FOR REAL, just tell the staff about this rule. Sheets and towels dont need to be replace every day... This is killing our planet guys !!

Regular hotel visit during Algerian business trips, given that this is one of the best hotels in Algiers. Generally speaking, good quality, very good service, good facilities, good food. In this particular case first room on 8th floor proofed overnight to be next to the laundry (or similar installation) of the hotel as a result of which there was considerable noise most of the night. After room change next day quite night and thankful for helpful service and understanding of hotel staff.

I always feel welcomed when returning back to Sofitel. The staff at the reception, the waiter at the breakfast or at the dining restaurants certainly take well care of the clients! Keep up

Superbe

IT was very good. The only incident that I was stuck at an elevator for 15-20 minutes before action was taken. No apologies were sent at any stage

Great

Very nice

Excellent customer service, you feel always like being at home

Noticed how friendly helpful and courteous the staff was from reception, dining and room service. Hotel is well maintained, clean with a pleasant atmosphere. The access to the Botanical Garden is a plus. The breakfast offers a generous choice and the coffee served is good too (when hot...)

An old outdated hotel, smelly rooms, and poor food

Great place, high quality of service