Sofitel Algiers Hamma Garden Hotel 5 stars

Hotel was good, but the service at pool area was under all critic bad. Same sometimes with the room service. And strange rules, that no one informed us about when we arrived. We couldnt bring friends to our rooms.

Very good

Guests were walking around in the restaurant without face mask, which made me choose the room service instead of using the restaurant. Employees are very kind and service minded :-) The house keeping responsible for re-fill of minibar and coffee did almost everyday forget to included Nespresso capsules (the most important in the minibar).

Very friendly staff , ideal room and public areas cleaning

My family and I appreciated the stay The staff is friendly and helpful But the room needed more cleaning (specially the rugs) they were dusty. The buffet could need a little more diversification. Will come back for sure

Thanks to amine at the reception desk for the warm welcome.

Satisfait

Very good level of service

The team was very supportive, comprehensive and proactive. Saliha, Amine, Amina and the entire team, including the security team, were fantastic ! I'll come back soon, for sure !

Staying at Sofitel - Algiers is always comfortable and special. It was a pleasant return to Algiers after 9months due to COVID and i was welcomed with a nice cake. Hotel staff is very professional and caring. Mr. Said and Mr. Amine did their best to make the stay as much comfortable as possible and ensuring proper sanitization of rooms etc..

Sofitel Alger is definitvely a Professional hotel, they are allowing a number of limited guest, to make use of hotel but fully guaranteeing the safety. Guets are disinfected at the entry, and allowed only to stay in thei room and served meals n the rooms very limited perronnel is allowed to work to reduce riskas and all are using masks and précautions. Few people are running the entire services of hotel , especially Mr Ramses hat is doing professionaly plenty of task. congratulation to Sofitel.

Very good hotel. I have stayed there at different over the past 2 years. Great staff from check-in to VIP Lounge and restaurant. I take note of great staff like Amin/Habib/ Habibat @ reception & Said @ VIP

Very Comfortable stay, nice staff specially Zola at reception and Amina at the Bar. Tried Italian restaurant, its appalling service is horrible.. Price and taste is not at all worth waiting for that long . Sofitel needs to work on their Buffet and food menu.

I stay here regularly but each time have to chase to get the loyalty programme points awarded - this time has been harder than ever with a complicated customer support arrangement at Accor's new ALL loyalty scheme and nothing to date from the hotel in awarding the points themselves.

I had made my booking through the hotel website and prepaid by the credit card and received confirmation accordingly. At the checkout, I was informed that I must pay, as the prepayment is not shown in the hotel system. Even after I showed them the prepaid confirmation on my computer, they still insisted that the hotel charges must be paid onsite. So, I had to make arrangements to pay cash on the spot, while trying to reach the airport on time before missing my flight. This is a terrible service from a five-star hotel, and needs to be remedied immediately. i also demand an explanation. Dr. Ali Ghalambor