Sofitel Algiers Hamma Garden 5 stars

Customer review rating (ALL Rating) 4.2/5 1,320 reviews

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Algeria

Description

Hotel extras

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

Our accommodation(s)

Hotel location

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Algeria

GPS:36.750885, 3.072301

Telephone
Fax +213 21 67 31 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,320 reviews

Customer review rating 4.5/5

Benjamin C. Business - Confirmed reviews ALL

Very enjoyable and well looked after

Dear Mr Benjamin C., We very much appreciate your comments regarding your stay at the Sofitel Algiers Hamma Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Habib Front Office

Customer review rating 4.0/5

Sergiogiuseppe C. Business - Confirmed reviews ALL

I am familiar with the hotel and I enjoy my stay there. The room is comfortable and the staff is very friendly and kind. However the the service and food quality at breakfast is not so good as before.

Dear Sergiogiuseppe C., We very much appreciate your comments regarding your stay at the Sofitel Algiers Hamma Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Habib Front Office

Customer review rating 0.5/5

Horia E. Couples - Confirmed reviews ALL

The check-in process took more than 30 minutes, and the receptionist was unprofessional and aggressive. The room’s AC was not working, the towels and pillows were dirty, smelled very bad, and one pillow had lipstick stains. Despite booking a room for two, all amenities were prepared for only one guest. Very disappointing experience.

Dear Horia E., Thank you for taking the time to tell us about your experience at the Sofitel Algiers Hamma Garden. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Habib Front Office

Customer review rating 2.0/5

Trushar M. Business - Confirmed reviews ALL

The overall experience at this hotel was disappointing. The rooms were not comfortable, and the shower facilities were equally unsatisfactory. The standards did not meet expectations in terms of comfort, maintenance, or overall quality. What was particularly concerning was the pricing. The rates charged were comparable to a five-star property; however, the facilities and service levels were far below that benchmark. The breakfast offering was also underwhelming. There was very limited variety, with the spread consisting predominantly of different types of bread and very few other options. The lack of diversity and quality did not justify the tariff paid. Overall, the hotel does not offer value for money, and based on this experience, I would not recommend it.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Habib Front Office

Customer review rating 3.5/5

Anan A. Business - Confirmed reviews ALL

Good service but not suitable for a 5 star hotel, no coffee machine, iron board in room.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Habib Front Office

Other web-users rate our hotel

  • 381 reviews 9/10 Location
  • 606 reviews 6.3/10 Room
  • 1,321 reviews 8.4/10 Service
  • 13 reviews 7.7/10 WiFi
  • 301 reviews 6.3/10 Cleanliness
  • 245 reviews 7.1/10 Amenities
  • 185 reviews 8.3/10 Breakfast
  • 8 reviews 10/10 Beach

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