Sofitel Algiers Hamma Garden 5 stars

Customer review rating (ALL Rating) 4.2/5 1,370 reviews

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Algeria

Description

Hotel extras

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

Our accommodation(s)

Hotel location

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Algeria

GPS:36.750885, 3.072301

Telephone
Fax +213 21 67 31 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,370 reviews

Customer review rating 0.5/5

Simone T. Business - Confirmed reviews ALL

My stay was unfortunately impacted by a serious issue with the hotel’s laundry service. Two of my suits were returned damaged after cleaning, and the problem was promptly acknowledged by hotel staff. Despite this recognition and multiple follow‑ups providing full documentation and valuation, I did not receive a concrete response or compensation proposal within a reasonable timeframe. Beyond the material loss, the incident caused professional inconvenience (I had several customers' meetings in the week, in between customer's meeting at Sofitel conference room) and unnecessary stress, especially given the expectations associated with a hotel of this standing. While the property itself meets high standards, the handling of this matter—particularly the lack of timely resolution—fell well below expectations. I hope management will address such situations more responsibly in the future to uphold the level of service guests anticipate.

Dear Guest T., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn about the inconvenience you experienced regarding our laundry service and fully understand the frustration and stress this situation caused, particularly during an important business stay with scheduled client meetings and events at our conference facilities. Please accept our sincerest apologies for the damage caused to your suits, as well as for the delay in providing you with a clear resolution despite your repeated follow-ups and the documentation shared. This is certainly not the level of service and responsiveness we strive to deliver to our valued guests. Your comments have been shared with both our management and housekeeping teams for immediate review and follow-up. We take this matter very seriously and are committed to improving the handling of such situations to ensure a more efficient and professional resolution process in the future. We deeply regret that this experience affected an otherwise positive impression of the hotel, and we hope to have the opportunity to restore your confidence in our services during a future stay. Kind regards, Sofia Front Office

Customer review rating 2.5/5

Sabrina B. Families - Confirmed reviews ALL

We were staying on the second floor above the restaurant, where there was constant noise from the air vents and ventilation system. In addition, whenever we opened the window, cigarette smoke from people smoking on the terrace would enter the room. People were also allowed to smoke inside the café area at the reception, which caused the smell of cigarettes to spread throughout the reception hall and into all floors due to the open layout. As a result, we were exposed to secondhand smoke for the entire duration of our stay, which is not acceptable. Exposing staff, guests and guests with kids to passive smoking is inacceptable! Aside from these two issues, which were quite significant for us, everything else was great. Also, it's a pity that there were no direct access from the hotel to the jardin d'essai

Dear Guest B., Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the discomfort you experienced during your stay, particularly regarding the noise from the ventilation system and the exposure to cigarette smoke. Please accept our sincere apologies, as this does not reflect the level of comfort and standards we strive to provide. Your remarks about smoking in and around the property are taken very seriously, and we will review our policies and enforcement to ensure a healthier and more pleasant environment for both our guests and our team. We also regret the inconvenience caused by the location of your room above the restaurant. Your feedback helps us identify areas where improvements are needed, and we will certainly look into solutions to minimize noise disturbances. Regarding the access to the Jardin d’Essai, we understand your disappointment and appreciate your suggestion, although unfortunately this depends on external infrastructure beyond the hotel’s control. We are nevertheless pleased to read that you found the rest of your stay enjoyable, and we truly hope to have the opportunity to welcome you again under better conditions. Kind regards, Sofia Front Office.

Customer review rating 4.5/5

Amry K. Business - Confirmed reviews ALL

I love the Hotel and mostly the staff

Dear MR K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Habib Front Office

Customer review rating 4.5/5

Abdelwahid H. Business - Confirmed reviews ALL

Keep up the high standard.

Monsieur H. , Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer nos salutations distinguées. Cordialement, Habib Front Office

Customer review rating 0.5/5

Richard G. Business - Confirmed reviews ALL

I stayed at Sofitel Algiers during a recent business trip. The staff was lovely, however, I was extremely disappointed by the quality of the hotel. It is dated and would need a full refurbishment. Furthermore, the breakfast was below par and to top it off it was a shock to see customers smoke indoors in the lobby and bar area. The smell will impregnate the room. It was my first and last time here.

Dear Richard G., Thank you for taking the time to tell us about your experience at the Sofitel Algiers Hamma Garden. We are pleased to learn that you found our team to be welcoming and attentive. However , I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofia Front Office.

Other web-users rate our hotel

  • 376 reviews 8.8/10 Location
  • 611 reviews 5.8/10 Room
  • 1,302 reviews 8.2/10 Service
  • 11 reviews 8.3/10 WiFi
  • 304 reviews 6.5/10 Cleanliness
  • 242 reviews 7.2/10 Amenities
  • 197 reviews 8.2/10 Breakfast
  • 7 reviews 10/10 Beach

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