Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.2/5 677 reviews

Hotel extras

  • ALLSafe certified

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

ALLSAFE approved hotel

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our accommodation(s)

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design. Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  677 reviews

TripAdvisor Rating  4.0/5  1,168 reviews

Quality dropped in a number of areas

Customer review rating 2.0/5

Matt Couples - Confirmed reviews ALL

Had last stayed in 2019 and noticed a number of problems: - Called room service which rang and rang and eventually gave up. Then called receiption and no-one answered. Ended up having to leave the hotel to find somewhere else to eat. - Took a long time at receiption checking in and checking out. There was a concert on and so lots of people but should have anticipated this. - At the breakfast simple things as knives had run out from one of the trays and since tables were not being cleared people had to keep asking staff for a knife. A number of the breakfast food choices were empty. - Had a coffee machine but with no flat white option. Seems like would be the most obvious option needed for an NZ hotel. - One of the lifts the ground button would refuse to work a few times. Had to take lift to 1st floor and walk the rest. - Bathroom had no amenities, only a few commercial sized pump bottles for shampoo and handwash. Not sure if this was intentional but if so then was no notice anyway about it. Was a pain since had forgotten toothpaste but was just expecting to get some at hotel. - Aircon was very cold in room and didn't seem to respond to temp changes on the control. Noticed other people complaining about this as well.

Ok

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Ok hotel. Simple and a bit outdated but room was clean. There was a mistake in our check in which resulted in someone else being checked in to our room as well and actually walking into the room while we were there. Quite a shock. Breakfast was supposed to go until 11 but as we walked into the restaurant around 10.20 we were told to help ourselves to something and eat at the bar as they were closed. Breakfast food wasn’t nice anyway and I’m not a food snob.

Very disappointed

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Very disappointed with the room for the price we paid to stay. Very average. We had no body wash in our room, showers need to upgraded. No mini bar, room service menu very average. We where meant to stay again this coming Friday but have since cancelled our stay and moved hotels.

Very quiet hotel

Customer review rating 4.5/5

W Couples - Confirmed reviews ALL

The room was so quiet and bed very comfortable so had a good sleep in!

Dear Wendy, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. We thank you for being a loyal member with Accor and hope that you enjoyed the welcome amenity. Thank you for the feedback and taking the time to leave us a review. We hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Poirier Guest Relations Manager Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Overpriced aged accommodation that needs a make over

TripAdvisor rating 2.0/5

Paul H TripAdvisor review

Out dated overpriced, glad I was not paying ! The room hadn't been cleaned in days, dust on all surfaces. Used cotton bud in the wardroom door runner. Bathroom door blown at the bottom. It took ages to get served at the bar but all staff were friendly enough. This is definitely the worst Accor group hotel I've stopped in for a long time.

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Other web-users rate our hotel

  • 123 reviews 7.9/10 Location
  • 299 reviews 7.4/10 Room
  • 342 reviews 8.2/10 Service
  • 9 reviews 5.1/10 WiFi
  • 129 reviews 7.6/10 Cleanliness
  • 126 reviews 5.4/10 Food
  • 121 reviews 8.3/10 Comfort
  • 75 reviews 8.1/10 Breakfast

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