Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,788 reviews

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Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,788 reviews

Customer review rating 2.5/5

Jason S. Business - Confirmed reviews ALL

I thought the building was starting to look pretty dated and the service in the Bar and Restaurant was fairly average. Probably wouldn't stay there again.

Customer review rating 4.0/5

Roger T. Business - Confirmed reviews ALL

Friendly, helpful staff made the experience great after a long flight. Noise from outside the building disturbed my sleep, so I down rated because of that. The morning coffee was excellent in the restaurant.

Customer review rating 1.5/5

Declan S. Solo - Confirmed reviews ALL

Found it confusing to get in with the combined Ibis entrance. Novotel branding and entrance wasn’t obvious to me. Also, being notified at check in of the additional cost for parking was disappointing - wasn’t obvious during booking that I would need to pay $23 for the night - may have been in the small print but didn’t read it.

Customer review rating 3.0/5

R. R. R. Business - Confirmed reviews ALL

Check in good, friendly staff Room, just OK, tidy but dated now. Bed upgrade would be good as there was a hollow in it. Restaurant meal wait time was extensive for single meal. Salad arrived 25 minutes before the main. The main course of lamb rum and croquette was cold, so I sent it back to kitchen. Front of house staff were polite and attentive, but meal wait time and cold food was a let-down. Sorry to say, the breakfast was not much better. Overall, the property is in a convenient location for me, the hotel is becoming dated. Staff interactions were pleasant. A few tweaks and attention to the catering and overall feeling would be better.

Customer review rating 4.5/5

Kathryn H. Families - Confirmed reviews ALL

Staff were very helpful with wheelchairs and we were able to check in early

Other web-users rate our hotel

  • 531 reviews 7.3/10 Location
  • 837 reviews 7.4/10 Room
  • 1,021 reviews 8.7/10 Service
  • 17 reviews 4.1/10 WiFi
  • 427 reviews 5.6/10 Food
  • 295 reviews 7.7/10 Cleanliness
  • 255 reviews 7.7/10 Breakfast
  • 161 reviews 6.3/10 Value

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