Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.2/5 2,115 reviews

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Description

Hotel extras

  • ALLSafe certified

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,115 reviews

TripAdvisor Rating  4.0/5  1,182 reviews

Customer review rating 4.5/5

Pete Business - Confirmed reviews ALL

Business stay - in Tue night, out wed morning

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Sherer General Manager Novotel Auckland Ellerslie 72 - 112 Greenlane East Greenlane.

Much better

Customer review rating 4.0/5

Russ Families - Confirmed reviews ALL

Our stay here was much better than the last time as we got upgraded due to gold status. Last time we didn't even though we still at gold. Good they rectified it.

Dear Russell W., We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. Thank you for being an Accor loyalty member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Sherer General Manager Novotel Auckland Ellerslie 72 - 112 Greenlane East Greenlane.

Friendly staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Friendly staff The food I had off the bar menu was “ AWFUL “

Dear Gary D., We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I was very disappointed to read that you experienced a poor level of service in our restaurant and the standard of meal. We strive to provide a superior service experience for every customer and in this instance it seems not to have been the case. Your feedback has been forwarded to the Restaurant team including Kitchen reminding them to be more vigilant in quality management to minimise the risk of this reoccurring in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Sherer General Manager Novotel Auckland Ellerslie 72 - 112 Greenlane East Greenlane.

Great stay

Customer review rating 4.0/5

Alex Couples - Confirmed reviews ALL

Good location for the Boat Show at Ellerslie showgrounds

Dear Alex, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Sherer General Manager Novotel Auckland Ellerslie 72 - 112 Greenlane East Greenlane.

well located

Customer review rating 3.0/5

Vicky Business - Confirmed reviews ALL

well located, some room fixtures could do with a refresh and disappointed and the menus regarding allergens.

Dear Vicky, I would like to sincerely thank you for taking the time to compose such an extensive, insightful and incredibly affirming review on all aspects of your experience with us at the hotel. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I'll have you know, I have passed on your kind comments to our wonderful staff, Aodhan in particular, with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. We so value your high recommendation of the hotel and would love to welcome you back again! Warmest regards, Sam Sherer General Manager Novotel Auckland Ellerslie 72 - 112 Greenlane East Greenlane.

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Other web-users rate our hotel

  • 544 reviews 7.1/10 Location
  • 1,034 reviews 7.3/10 Room
  • 1,103 reviews 8.2/10 Service
  • 25 reviews 3.1/10 WiFi
  • 469 reviews 6/10 Food
  • 422 reviews 8/10 Comfort
  • 396 reviews 7.5/10 Cleanliness
  • 275 reviews 7.5/10 Breakfast

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