Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,994 reviews

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72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,994 reviews

TripAdvisor Rating  4.0/5  1,187 reviews

Long weekend spoilt.

TripAdvisor rating 2.0/5

ENWORBD Couples - TripAdvisor review

Hotel was clean, reception staff were not friendly, very abrupt on talking to us. Reastaurant and bar service was very slow. At breakfast there was very little food, most had been eaten by the Rugby League team staying there. Not a pleasant stay.

Pleasant stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Location suited the requirement Room was fine Dinner menu and quality was better when I stayed there last time Breakfast was good though Minor but the hallway colours did seem quite dark

Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your time with us and appreciate your remarks on the dining experience and hallway aesthetics. Your insights are valuable as we strive for continuous improvement. Best regards, Varna Musalini Front Office Manager

good location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

all good except for the parking ,they let any one park in the disabled car parks and as i have a disability found it very disapointing that i had to park elesware.

Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the parking situation, especially concerning accessible spaces. Your comments are valuable to us as we strive to enhance our services. Best regards, Varna Musalini Front Office Manager

Well located, good stay

Customer review rating 3.5/5

Diane Couples - Confirmed reviews ALL

All good, except disappointing to have to pay extra for parking. And coffee from the coffee machine in the breakfast room was disgusting

Dear Diane, Thank you for your feedback. I regret that you found our parking fees and the coffee quality unsatisfactory. Your comments are important to us, and we will consider them for future improvements. Sincerely, Varna Musalini Front Office Manager

Disaapointed

Customer review rating 1.0/5

Grant W. Business - Confirmed reviews ALL

Checked in - went to room and room wasn’t cleared - dirty bed and bathroom

Dear Grant, Thank you for bringing this matter to our attention. We sincerely apologize for the condition of your room upon arrival. This is certainly not the experience we strive to provide. Please know that we take your feedback seriously, and we are looking into the issue to ensure this does not happen again. We would love to make things right for you.We would love to offer you 1000 courtesy points towards your members as a sincere apology for this error. Again, we apologize for the inconvenience, and we appreciate your understanding. Kind regards, Varna Musalini Front Office Manager

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Other web-users rate our hotel

  • 561 reviews 7.4/10 Location
  • 917 reviews 7.5/10 Room
  • 1,048 reviews 8.8/10 Service
  • 17 reviews 1/10 WiFi
  • 463 reviews 6/10 Food
  • 319 reviews 7.8/10 Cleanliness
  • 268 reviews 7.6/10 Breakfast
  • 181 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.