ibis Sydney Airport 3.5 stars

Customer review rating (ALL Rating) 4.0/5 2,118 reviews

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205 O'Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • Short walk to Mascot train station and only 2 stops to Sydney's CBD

  • Less than 1km from Sydney's Domestic Airport terminals

  • A hotel for the whole family with pet-friendly rooms available

  • Enjoy the exclusive ibis "Sweet Beds"

Our accommodation(s)

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Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020 MASCOT
Australia

GPS:-33.927867, 151.187217

Telephone
Fax +61 2 8339 8585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

ibis Kitchen & Bar

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,118 reviews

TripAdvisor Rating  3.5/5  2,296 reviews

Customer review rating 0.5/5

Alan M. Couples - Confirmed reviews ALL

We had booked an accessible room and it was not available on arrival. We were given an old grotty room

Customer review rating 4.0/5

David M. Solo - Confirmed reviews ALL

4 night stay. Room was "got what you paid for". Comfortable. A/C in room definitely could have been better. Front desk staff amazing. Friendly and helpful. They made the difference (had a couple of specials "asks" and they did not hesitate to help. Hotel restaraunt 2 stars at best (only ate there once). Location very good. 10 minute to train and $12 short shuttle to airport, just arranged through front desk. I was only offerred housekeeping on th esftaernoon of day 3 which decline as left late that night but it may not be popular with some. All and all, fair value, clean, safe and comfortable

Dear David M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our staff made a positive impact on your experience and that you found our location convenient. It is always our goal to provide friendly and helpful service. We appreciate your comments about the air conditioning and the dining experience. Your observations regarding housekeeping services will be noted as we continually strive to enhance our offerings. While we aim to provide a range of amenities and services, we understand that preferences vary among our guests. Thank you for acknowledging the value and comfort of our hotel. We hope to have the opportunity to welcome you back in the future. Best regards, ibis Sydney Airport

Customer review rating 2.0/5

Ma A. E. D. F. Solo - Confirmed reviews ALL

My room 504 is not good, I asked the receptionist few minutes after checking in that the window is broken (it wont closed) and advised that he will call the maintenance to fix it but it never happenes. I don’t think my towels are clean and the aircon is not working properly. Not a good overnight stay at all. Its not comfortable!!

Dear Ma A., Thank you for taking the time to tell us about your experience at the ibis Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Sydney Airport

Customer review rating 4.5/5

Ewen K. Friends - Confirmed reviews ALL

I had only stayed one night but it was very comfortable and quiet

Dear Ewen K., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Sydney Airport Team

Customer review rating 3.5/5

Colin A. Couples - Confirmed reviews ALL

The check in process was quick and easy. The receptionist gave us all of the relevant information including what time the kitchen was closing.Staff were good and easy to deal with, and seemed to be working at reception as well as behind the bar, taking food and drink orders.We got the impression that the facility may have been under staffed as efficient as they seemed to be, the common areas, restaurant, reception and hallway needed to be vacuumed at the very least because they seemed quite grubby.

Dear Colin A., Thank you for providing your feedback regarding your recent stay with us. I am pleased to hear that you found our location convenient and that the check-in process met your expectations. It is encouraging to know that our staff was attentive and helpful during your visit. However, I sincerely apologize for the cleanliness issues you experienced in the common areas of our hotel. We strive to maintain a high standard of cleanliness, and your comments have been duly noted. While the team works diligently to provide service across various areas, we understand how important it is for our facilities to be well-maintained and welcoming. We appreciate your insights, which help us improve our services. Thank you for choosing ibis Sydney Airport, and we hope to have the opportunity to welcome you back in the future. Best regards, ibis Sydney Airport

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Other web-users rate our hotel

  • 2,054 reviews 9.4/10 Location
  • 2,548 reviews 5.5/10 Room
  • 2,212 reviews 8.1/10 Service
  • 61 reviews 4.4/10 WiFi
  • 1,377 reviews 4/10 Cleanliness
  • 814 reviews 6.3/10 Food
  • 787 reviews 6.9/10 Value
  • 613 reviews 2.5/10 Amenities

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