ibis Sydney Airport 3.5 stars

Customer review rating (ALL Rating) 3.8/5 2,307 reviews

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205 O'Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • Short walk to Mascot train station and only 2 stops to Sydney's CBD

  • Less than 1km from Sydney's Domestic Airport terminals

  • A hotel for the whole family with pet-friendly rooms available

  • Enjoy the exclusive ibis "Sweet Beds"

Our accommodation(s)

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Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020 MASCOT
Australia

GPS:-33.927867, 151.187217

Telephone
Fax +61 2 8339 8585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

ibis Kitchen & Bar

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,307 reviews

TripAdvisor Rating  3.5/5  2,269 reviews

Wouldn't come back in a million years

TripAdvisor rating 1.0/5

Jean M TripAdvisor review

Starting 7th November we spent three nights at Ibis Styles in O’Riordon Street, Mascot out near Sydney airport. We were on our way to Tasmania after our short Sydney stay. Upon arrival at the hotel we were greeted by a very unfriendly receptionist who had a “couldn’t-care-less” attitude. We expected the room to be small but this was taking “small” to a whole new level. We found the air conditioner to be very noisy and all night long we could hear water running/dripping somewhere. Possibly it was in behind the air-con system somewhere. Needless to say, we didn’t sleep well. In the hotel’s favour we had comfortable beds and nice clean linen. However, we did find the larger bed was constantly moving. We just had to brush past it and it moved. Between the end of the bed and the wall was where we had to position our suitcases. There was nowhere else in the room to put them. We had no more than 6 inches of room to walk past the bed. It was precarious to walk past the bed to the door or to the bathroom. At the end of our miserable stay we were checked out by the same disinterested receptionist. Sadly, we had booked and pre-paid a room at this same hotel for one night before we flew back home. We felt that seeing as we would be in a different room we would enjoy this second stay more than the last. How wrong could we be. At check in on Sunday 17th November I explained how disappointed we had been with our room on our first visit. I asked if we could receive a complimentary upgrade because of this. The receptionist said it was not possible as the hotel was fully booked. When we got to our room, we found it was a carbon copy of the room we had before. It was evening and both of us were exhausted. Desperate for a cup of tea we discovered we didn’t have a kettle. We tried for ages to ring reception to ask them to organize one. No-one answered the phone. We tried to ring them via their restaurant line – no luck, no-one answered. In the end my husband trundled downstairs to reception and requested one in person. I might also add that we didn’t have a teaspoon – but we did have a fork – not very helpful when making a cup of tea. There were two mis-matched mugs, one of which had a chip taken out of it. So, we made a cup of tea. Before we had the first mouthful, the power went out. We were in total darkness. A quick look through the door and we saw everyone else’s power was still on. So, of course, we attempted to ring reception to report the issue. And, or course, the phone just rang and rang. We were starting to wonder if our room phone was faulty. I googled the hotel’s main phone number and rang from my mobile phone. Of course, there was no answer. The room was getting hotter and more stuffy. Husband decided to go downstairs to get some help. Reception told him there were no other rooms to move us to. We would just have to deal with it until his colleague began his shift in two hours time (midnight). So, I decided I was going down there and I wasn’t going to take no for an answer. What followed was akin to an episode of Fawlty Towers. The person who organized the kettle for hubby was back at reception. Poor fellow had an incredible lack of English. He just could not grasp what I meant when I said we had no power in our room. He flapped around (imagine Manuel from Fawlty Towers) desperately trying to assist when he didn’t know what the problem was. He thought I needed another kettle. Then he scuttled off towards the kitchen and I could see him filling up some mugs with hot water. By then I was starting to shout that we needed power, not another kettle or mugs of hot water. Finally, the penny dropped. He told me to go back to our bathroom, find a grey button and press it! Frankly I had my doubts but he was indeed correct. It immediately re-set the power. Why were we not told this by the other receptionist who insisted that we had to wait till midnight for another staff member to appear. The last couple of times hubby and I went down to reception it was extremely quiet so I don’t know why the phones were permanently unanswered. Lastly, the carpet in our room was filthy. It was stained everywhere and significant splotches of paint were up one corner of the carpet. There were biscuit crumbs on the floor too. It really was unhygienic. We were originally intending to have the hotel buffet breakfast on our last morning there but under the circumstances we decided we didn’t want to spend one more cent at this establishment. We ate our breakfast at the airport. So, not even in a million years would we stay at this place again. Bad management maybe? Strange that the Ibis in Hobart was so different. There was more room in the bedroom there and the staff were amazing and friendly. How can two hotels under the Ibis banner be so different?

Easy to get to airport

Customer review rating 4.5/5

Karlien Solo - Confirmed reviews ALL

I had an early international flight and needed a convenient place to stay the night. The hotel is not too far from Mascot station. And the shuttle service to get to the terminal was convenient and not too bad price-wise ($12 at the time). The room was neat and clean, with everything I needed for an overnight stay. The restaurant was also good.

Dear Karlien , We’re glad to hear that our location and shuttle service made your stay convenient for your early flight. It’s great to know that the room met your needs and that you enjoyed the restaurant as well. We appreciate you choosing us for your stopover and hope to welcome you again in the future. Sincerely, Ibis Sydney Airport Team

Comfortable

Customer review rating 3.0/5

Wendy W. Business - Confirmed reviews ALL

Needed a bed quickly due to cancelled flight . Got a very good deal . Bed comfortable . Room was ok Served the purpose.

Dear Wendy, Thank you for your feedback. We're glad to hear that the room and bed provided the comfort you needed after your flight was cancelled. It's great to know that the accommodation served its purpose for you. We hope to welcome you again should you need a place to stay in the future. Kind regards, Ibis Sydney Airport Team

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

I stayed in room 136 on 16-11-2024. The bedsheet had body ordor oily stains on the right side of the bed. I opted to sleep on the cleaner left side of the bed. Was too tired to notify management. Bathroom sink was dirty.

Dear Melville, Thank you for sharing your experience. We regret that the cleanliness of the room did not meet your expectations. The issue you mentioned with the bedsheet and the bathroom sink does not reflect the standard we strive to maintain, and we will address this with our housekeeping team to ensure these issues are properly attended to in the future. We appreciate you bringing this to our attention and hope to offer you a better experience should you choose to stay with us again. Kind regards, Ibis Sydney Airport Team

Great for pre flight

Customer review rating 4.5/5

Lisa M. Friends - Confirmed reviews ALL

Easy check in, nice staff. Rooms were simple and clean. Perfect for airport. Bus transfer was great service too. Thanks

Dear Lisa, Thank you for your feedback. We’re pleased to hear that the check-in process was smooth, the staff were friendly, and the room met your needs. It’s also great to know that you found the airport shuttle convenient We appreciate you choosing us for your trip and look forward to welcoming you again in the future. Sincerely, Ibis Sydney Airport Team

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Other web-users rate our hotel

  • 1,829 reviews 9.2/10 Location
  • 2,505 reviews 5.3/10 Room
  • 2,124 reviews 7.3/10 Service
  • 71 reviews 3.7/10 WiFi
  • 1,366 reviews 3.6/10 Cleanliness
  • 562 reviews 2.3/10 Amenities
  • 377 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.