ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,525 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,525 reviews

TripAdvisor Rating  3.8/5  2,715 reviews

Customer review rating 3.0/5

Ron A. Families - Confirmed reviews ALL

Family health

Kia ora Ron, Thank you for taking the time to share your feedback following your family stay with us at ibis Wellington. We appreciate you letting us know about your experience and for choosing to stay with us. We are pleased to hear that you found our team welcoming and that your arrival, accommodation, and check-out met your expectations. It is also good to know that your booking experience and breakfast were satisfactory. At the same time, we are sorry to learn that your overall stay was only reasonable and that aspects such as cleanliness and breakfast selection did not fully meet your expectations. We take this feedback seriously and will share it with our team as we continue to look for ways to improve the guest experience, particularly for families and our valued ALL Gold members. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Ngā mihi, Jordine IBIS Team Leader

Customer review rating 1.5/5

Anneka B. Families - Confirmed reviews ALL

Very uncomfortable, my three sons and I had minimal sleep and were on the verge of vomiting, we felt ill, light headed and knew that our air was limited. After multiple attempts to sort the air conditioning with reception I requested someone come to the room to check it as we couldn't sleep for our early morning and departure. The guy that came up was polite, professional and quick to action. His first comment was that it "felt like a sauna". He asked if there were any parts loose to the air conditioner. The unit was as it was as we arrived. He suggested we move to another room and eventually got us a key to a room on another level to sleep on. We possibly got to the room approximately 11pm. That room was cool and had air flow and really shocked us as to the terrible condition of the previous room. It was disgusting! It ruined our afternoon/ evening. Earlier in the evening we were told the units were being fixed so we went for a walk to breathe for a hour. Came back and were told it was fixed about 9pm. It clearly wasn't. This was a very late night for my three children. I was really disappointed for my boys first visit to Wellington.

Kia ora Anneka, Thank you for taking the time to share your experience with us. I am truly sorry to read about the distressing and uncomfortable situation you and your three sons experienced during your stay. This is certainly not the level of comfort, care, or safety we aim to provide, and I sincerely apologise for the impact this had on your family and your first visit to Wellington. I am very concerned to hear about the poor air quality and heat in your original room, and the effect it had on your wellbeing. While I am relieved that our team member was able to assist promptly once attending the room and arrange an alternative, I fully acknowledge that this should never have escalated to the point where you and your children felt unwell and lost valuable rest before an early departure. Please accept my apologies for the conflicting information provided earlier in the evening regarding the air conditioning being fixed, when clearly it was not. I understand how frustrating and upsetting this must have been, especially after trying to resolve the issue multiple times and needing to leave the hotel simply to breathe comfortably. Your feedback has been escalated to our management and maintenance teams as a priority to ensure this issue is thoroughly investigated and addressed, so that no other family has a similar experience. I am also sorry that this negatively affected your children’s first experience of Wellington — that is deeply disappointing to hear. Thank you for acknowledging the professionalism and support shown by our team member on the night; I will ensure this is passed on to him. Once again, I am very sorry for the distress caused and appreciate you bringing this to our attention. Ngā mihi, Jordine IBIS Team Leader

Customer review rating 3.5/5

Natalie L. Friends - Confirmed reviews ALL

We needed to amend our booking, the staff were happy to help with this. Just a few little things I felt could have made our stay better. When I arrived at the underground parking ( which I had booked) the lady over intercom said “ Come to reception “ I said really? You want me to come to find a park and report to reception?! Then come back to my booked parking. There was silence for 5minutes as I’m trying to say hello are you still there. Then the automatic door opened but the only words she uttered were “ come to reception” Once we parked our car and made our way to reception to check in. When checking I was told there would be a seperate $50 transaction with zero explanation. So I asked what is this for? Was told it is to cover any damages. No where in our booking confirmations was this mentioned. We were handed our room key, told level two. We get in the lift and press level 2 and we’re aren’t moving. I’m pressing other buttons at this point, after 3 minutes panic sets in so I hit emergency button. The lift door is opened and we are still on ground floor feeling rather silly. They said did you tap your room key on the sensor? Well did you tell us too was my reply, no you did not. Don’t assume everyone who checks in has stayed at a hotel before and knows the drill! That aside albeit a frustrating check in I might add, the room was clean, well stocked with linen, tea & coffee facilities & milk. Luggage rack, iron, hairdryer, hangers & Shampoo/Bodywash. The linen was lovely & clean. The double beds were so comfy! We had no noise and had a great sleep. Good water pressure in the shower but the toilet was very low to the floor and a very small bowl. If you are on the larger side you would struggle! I’m not exactly tiny and I struggled to get up! Check out was straight forward but she never told me about the $50 I’d paid and when I could get it back/ process. So I had to ask her.

Kia ora Natalie, Thank you very much for taking the time to provide such detailed and honest feedback following your stay with us. I sincerely apologise for the frustrations you experienced, particularly during your arrival and check-in, which clearly fell well below the standard of service we strive to provide. I am very sorry for the poor communication you encountered upon arrival at the underground parking and for the lack of clarity and reassurance provided over the intercom. This, combined with the unexplained delay and limited response, would have been confusing and frustrating, and I fully understand how this set a negative tone for your stay. Please also accept my apologies for the lack of explanation regarding the $50 pre-authorisation bond, the lift access procedure requiring key activation, and the Wi-Fi details. You are absolutely right — we should never assume prior knowledge, and it is our responsibility to ensure guests are fully informed at every stage of their stay. Your feedback regarding communication has been shared with our team and will be used as a training opportunity to ensure clearer, more welcoming interactions going forward. I appreciate you highlighting the discomfort you experienced with the bathroom layout, particularly the low toilet height. While this is a design limitation of the building, your comments are valid and helpful, and we will ensure they are noted for future refurbishment planning. On a positive note, I am pleased to hear that despite the challenges, you found the room clean, well equipped, quiet, and comfortable, and that you enjoyed a good night’s sleep on our beds. I am also glad our team was able to assist with amending your booking, and that your check-out process was otherwise straightforward. Thank you again for your constructive feedback. We truly value comments like yours, as they help us improve our service and guest experience. I hope we may have the opportunity to welcome you back in the future and provide you with a far smoother and more enjoyable stay. Ngā mihi, Jordine IBIS Team Leader

Customer review rating 4.0/5

Kane L. Couples - Confirmed reviews ALL

Nice place. However the bed was on wheels with bo workable.lock so it drifted. And the shower hose was leaking and a bit faulty.

Kia ora Kane, Thank you for taking the time to share your feedback following your recent stay at ibis Wellington. We’re pleased to hear you found the hotel well located and that you rated your check-in, cleanliness, team service, and overall experience so highly. Thank you also for bringing the issues with the bed wheels and the shower hose to our attention. I’m sorry for the inconvenience this caused during your stay. Please be assured that your comments have been shared with our maintenance team so these matters can be addressed promptly and prevented for future guests. We truly appreciate your recommendation score and your constructive feedback, which helps us continue to improve. We hope to have the opportunity to welcome you back again and provide an even more comfortable stay next time. Ngā mihi, Jordine IBIS Team Leader ibis Wellington

Awesome

TripAdvisor rating 5.0/5

Pete N TripAdvisor review

Excellent location with in walking distance to city shops, bars restaurants, trams and busses. Modern decor. Room was adequate with city views. Price was affordable. Very clean and Modern. No worries with noise level. Friendly staff. Adequate amenities for my stay. Great breakfast

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Other web-users rate our hotel

  • 1,782 reviews 9.1/10 Location
  • 2,067 reviews 6.5/10 Room
  • 1,590 reviews 8.4/10 Service
  • 46 reviews 5.7/10 WiFi
  • 758 reviews 7.8/10 Cleanliness
  • 519 reviews 7.8/10 Breakfast
  • 5 reviews 2.9/10 Wellness Area
  • 5 reviews 1.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.