Hi Arlyn, Thank you so much for the wonderful 10/10 review! We’re delighted to hear that you found our location so convenient for your visit to the Cathedral, as well as being close to the shops, museum, waterfront and everything else you needed. It’s also lovely to hear that you appreciated having your room serviced each day and that you had such a positive experience with our team. Thank you for choosing ibis Wellington for your stay. We really appreciate your kind feedback and hope to welcome you and your family back again in the future! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Thank you for taking the time to share your feedback with us. We’re pleased to hear you had a nice stay, enjoyed the comfortable beds and street view, and found our team friendly. It’s also great to hear that the front desk team made a positive impression. We’re sorry about the bed moving and understand how frustrating that would have been, especially when trying to lean against the headboard. We’ll pass this feedback on to our team to have a look at. We also appreciate your suggestion regarding hot chocolate in the rooms. We understand that not everyone drinks tea or coffee, so it’s a great suggestion and we’ll certainly keep it in mind. Thank you again for the 8/10 rating and for helping us identify areas where we can improve. We hope to welcome you and your family back to ibis Wellington again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you so much for your wonderful feedback following your recent stay with us. We’re delighted to hear you enjoyed your stay and found the hotel convenient for exploring Wellington. It’s especially lovely to hear that you enjoyed your room, our team and, of course, the food and breakfast! We really appreciate your kind words and your 10/10 rating. We hope to have the pleasure of welcoming you back to ibis Wellington again soon. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Hilary, Thank you for your positive feedback regarding our location and staff. We apologise for the noise disturbance during your stay. Your comfort is important to us, and we appreciate your comments as they help us improve our services. Best regards, Alice ibis Wellington

Hi Mark, Thank you for taking the time to share your feedback. We’re sorry to hear that the stay was not the experience you were hoping for. We would, however, like to clarify what happened with your reservation. The changes to your flights and accommodation were arranged through your travel agent, but unfortunately the hotel was not made aware of any changes to your booking. We did not receive any communication from either yourself or the travel agency advising us that your arrival date had changed. As the original reservation was still showing an arrival date of the 1st, the booking was therefore treated as a no-show. Our team reached out to the travel agency to check whether the room was still required, but unfortunately we did not receive a response. When you arrived at the hotel that evening, our team did what they could to assist and reinstated the booking despite not having received any updated information from the travel agency. Unfortunately, we were fully booked that night, meaning that was the only room available We’re also sorry to hear about your concerns regarding the noise, light coming into the room and your overall room experience, as well as your comments regarding the communication from our team during check-in. We would recommend following this up with your travel agency, as the hotel was not provided with the updated travel and accommodation details prior to your arrival. From our side, our team did what they could to accommodate you once you arrived, despite not receiving the required updates from the agency. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Hi Hamidah, Thank you for taking the time to share your feedback. I’m sorry to hear that you left feeling frustrated with your experience. I have personally reviewed the details of your booking and the communication around your stay. Our records show that two rooms were booked through the Accor ALL App on 16 August. The two rooms were also confirmed with our Reservations team when you contacted us on 25 August, including your request for the rooms to be on the same floor. Both rooms were then confirmed again with you at check-in. I do acknowledge that there was an error on our side at check-in, as you were advised that both rooms had been prepaid when only one had been. I apologise for this oversight and understand that this would have added to the frustration. Unfortunately, both rooms were used for the full duration of your three-night stay, and the booking was already outside of the cancellation period by the time you arrived. For this reason, there was an outstanding balance for the second room which our team was required to process. While we are unable to change the outcome of the booking, I am sorry that the situation left you feeling that you had been treated unfairly. We certainly never want our guests to feel this way. We appreciate your feedback around communication and dealing with issues, and I will be sharing this with our team. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Anita, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our rooms comfortable and enjoyed a smooth experience with our personable staff. Your satisfaction is our priority, and we look forward to welcoming you again. Best regards, Alice ibis Wellington

Dear Wayne, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location and staff contributed to your positive experience. We hope to welcome you back in the future for another enjoyable visit. Best regards, Alice ibis Wellington

Dear Yuka, Thank you for your feedback regarding your recent stay. We appreciate your comments about the water pressure and the absence of wine glasses in your room. Please note that the reception is open 24/7 for any guests needs. Your insights are valuable, and we will take them into consideration as we strive to enhance our guests' experiences. Goodbye, Alice ibis Wellington

Dear Miriam, Thank you for your kind feedback. We are delighted to hear that you found our pricing favorable and appreciated the friendliness of our staff. We hope to welcome you back in the future. Best regards, Alice ibis Wellington

Dear John, Thank you for your kind words about your recent stay at ibis Wellington. We are delighted to hear that you enjoyed the comfortable rooms, ideal location, and our dining options. Your positive feedback is greatly appreciated. Best regards, Alice ibis Wellington

Dear Clint, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the comfort of our rooms and appreciated our location and staff. We strive to provide a pleasant experience for all our guests. Best regards, Alice ibis Wellington

Dear Gareth, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and found your stay comfortable and clean. We apologise for any inconvenience caused by the air conditioning and the lack of information during your check-in. We strive to ensure that all guests receive comprehensive details about our facilities, including car parking and breakfast options. Your comments will assist us in improving our service. We appreciate your understanding and hope to welcome you back in the future. Best regards, Alice ibis Wellington

Dear Guest, Thank you so much for taking the time to share your feedback. We really appreciate you choosing ibis Wellington regularly for your work trips, and it is fantastic to hear that you consistently enjoy our clean and well-presented rooms, our team and the food at Vivant. I am very sorry about the cold shower during this stay. This is certainly not the experience we want for our guests, and I will have our Maintenance team look into the water temperature issue to ensure there isn't a fault. It is also wonderful to hear your kind words about our Restaurant Supervisor. The way our leaders support and develop their teams is incredibly important to us, so I will absolutely pass your feedback on to them. I am sure it will mean a lot to know that their patience, kindness and approach to training were noticed and appreciated. Thank you again for your continued support of ibis Wellington. We look forward to welcoming you back on your next work trip! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to see that you found your stay comfortable overall, with positive ratings across your room, cleanliness, our team, check-in and check-out. We appreciate your feedback and your 70/100 rating, and we will continue to look at ways we can improve the overall guest experience. Thank you for staying with us, and we hope to have the opportunity to welcome you back to ibis Wellington in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear you enjoyed your stay overall and especially liked our pillows and breakfast selection. We appreciate your ratings across the different areas of your stay and will continue to look at ways we can improve the guest experience. It is also great to hear you had a positive experience as an ALL Gold member. Thank you again for staying with us, and we hope to have the opportunity to welcome you back to ibis Wellington in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback. I am sorry to hear how frustrating your arrival was, particularly when travelling with your family and a young child. Regarding the parking, we do state on our website and all third-party sites that, due to our very limited parking availability, parking must be booked directly with the hotel by phone or email. Parking cannot be added as part of the online booking process. As we are located in the city centre, we have only 15 on-site parking spaces for a hotel with around 200 rooms, so availability is extremely limited and we are unable to guarantee parking unless it has been arranged with the hotel in advance. We appreciate that this may not have been clear to you at the time of booking, and we are sorry for the inconvenience this caused on arrival. Our website provides the information regarding the parking limitations and the requirement to contact the hotel directly, so guests can arrange this prior to arrival. We also note your comments regarding the facilities and Smart TV, and appreciate you taking the time to provide this feedback. We are disappointed that your experience has left you feeling that you would not return, and we sincerely apologize for the frustration caused during your arrival. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you so much for your wonderful feedback! We are delighted to hear you had a great stay with us and that you found our team friendly and helpful, and your rooms clean and comfortable. It is fantastic to see your 100/100 rating across all areas of your stay. I will be sure to share your kind words with the team, as it is always lovely to receive this recognition. Thank you again for choosing ibis Wellington. We look forward to welcoming you and your family back again in the future! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for your wonderful feedback. We are absolutely delighted to hear that you loved your stay with us and that our Front Desk and Vivant teams made you feel so welcome. It is fantastic to hear you enjoyed your clean and comfortable room, as well as your experience at Vivant. I will also make sure our team knows how much you appreciated their friendly and helpful service. Thank you again for choosing ibis Wellington. We really appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington