Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.8/5 4,211 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Central CBD location

  • Bourke Street Mall, Emporium and Melbourne Central close by

  • State Library Victoria a short walk away

  • Melbourne Cricket Ground & Rod Laver Arena easily accessible

  • Easily accessible public transport

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telephone
Fax +61 3 9639 0555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,211 reviews

TripAdvisor Rating  3.5/5  4,951 reviews

Customer review rating 4.5/5

Tom S. Couples - Confirmed reviews ALL

efficient and well located

Dear Tom S., Thank you for your feedback. We’re pleased you found our location convenient and the pricing good value, and we appreciate you choosing to stay with us. Regards, Alex Mihardja Executive Assistant

Customer review rating 3.0/5

Christine A. H. Couples - Confirmed reviews ALL

Very disappointed that our room was not serviced the 5 days we were there. We had to ask for a change of towels, garbage to be emptied and toilet paper replenished. They bought clean towels once by request but left the dirty towels in our bathroom. With the rates you pay at these places some service should be given to the rooms especially in 5 days. Very disappointed!!

Dear Christine A. H., Thank you for your feedback. We sincerely apologize for the inconvenience caused by the lack of room servicing during your stay. Our standard policy is service every 3rd day, but we do offer daily towel and supply top-ups upon request. We appreciate your comments and will use them to improve our guest experience. Regards, Alex Mihardja Executive Assistant

Customer review rating 2.0/5

Tim N. Business - Confirmed reviews ALL

Aircon fan was excessively noisy, shower temperature was impossible to control, room wasn't serviced during the day.

Dear Tim N., Thank you for your feedback. We apologize for the issues you experienced with the aircon, shower, and room servicing. Your comments have been noted, and we’ll use them to improve our guest experience. Regards, Alex Mihardja Executive Assistant

Customer review rating 2.5/5

Kim T. Business - Confirmed reviews ALL

Have been staying here for over 5 years when in Melbourne. Travelled for work mainly and had two bookings back to back - one for work (2 nights) & one for leisure (2 nights). This was communicated by our Corporate Traveller and I called the hotel myself to confirm that I would be in the same room continuously. On the Wed morning whilst I was still working in my room, I had two porters knock on my door telling me I had to check out and leave the room. I explained the situation and they said that was not noted anywhere and again tried to tell me to pack up. I advised I wanted to make a complaint and was called by a lady from Mercure/Pullman who advised I did the correct thing but there had been a breakdown in communications. She kindly arranged for complimentary breakfast for me to apologise which I thank her for. All in all, it wasn’t the best stay here and I’m not sure if I will return as an Accor member.

Dear Kim T., Thank you for your detailed feedback and for your loyalty over the past five years. We sincerely apologize for the confusion and disruption caused during your stay and appreciate you acknowledging the efforts of our team to make amends. Your comments have been shared with our management to prevent this from happening in the future, and we hope to have the opportunity to restore your confidence in us. Regards, Alex Mihardja Executive Assistant

Customer review rating 2.0/5

Loreto C. Business - Confirmed reviews ALL

My room was close to the lift, so I couldn't sleep well

Dear Loreto C., We’re sorry to hear about the noise from the lift affecting your rest and appreciate your feedback. Apologies for the inconvenience experienced. Regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 3,401 reviews 9.7/10 Location
  • 4,015 reviews 4.8/10 Room
  • 2,700 reviews 7/10 Service
  • 67 reviews 6.3/10 WiFi
  • 2,353 reviews 2.5/10 Comfort
  • 1,439 reviews 5.9/10 Cleanliness
  • 834 reviews 7.6/10 Breakfast
  • 697 reviews 2.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.