Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.9/5 4,449 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telephone
Fax +61 3 9639 0555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,449 reviews

TripAdvisor Rating  3.5/5  4,915 reviews

Noisy, run down and small

Customer review rating 1.5/5

M Business - Confirmed reviews ALL

The lift was right next to my room - I thought it was train noises at first. The walls are thin, the place is run down. Bathroom and shower cubicle were small, kept knocking things over while shampooing, drying off etc, no bench space. Water leaked from shower to tile to carpet which remained damp the entire stay. No slippers. The taps were installed poorly so adjusting water temp took a while. Overall quite unpleasant.

Good stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Good stay. Only one problem the shampoo bottle on the wall in the shower did not work which was somewhat inconvenient.

Thank you for your feedback. I’m glad to hear you had a good stay overall. I apologize for the inconvenience with the shampoo bottle in the shower, and I appreciate you bringing this to our attention. We’ll make sure it’s addressed for future guests. We hope to welcome you back soon. Best regards, Alex MIhardja Executive Assistant

Well located, really nice helpful staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

A wonderful stay, helpful and friendly staff, a comfortable feel to the hotel. So handy to shops ec.

Thank you for your lovely feedback. We're delighted to hear that you enjoyed your stay and found our staff to be friendly and helpful. We hope to welcome you back soon for another wonderful stay. Kind regards, Alex Mihardja Executive Assistant

Very disappointed

Customer review rating 1.0/5

Rainer Business - Confirmed reviews ALL

The location is amazing and the check in staff were great. The score is reflected in the poor servicing of the room and the cleanliness of the room. I have stayed at many Accor properties and this was the worst. I spent two nights at the hotel due to work when I arrived the toilet in my room was dirty. The next day I arrived back to the hotel late and my room was not serviced. Would not stay again.

Dear Rainer, Thank you for sharing your feedback. While I’m glad to hear you appreciated our location and check-in staff, I’m truly sorry for the issues you encountered with the cleanliness and servicing of your room. Our current cleaning policy is to service rooms every 3rd day, but I completely agree that the toilet should have been clean upon your arrival. I apologize for the inconvenience this caused during your stay. Your concerns have been shared with our housekeeping team to prevent such issues in the future. We value your loyalty to Accor, and I deeply regret that this stay did not meet your expectations. Thank you again for your feedback and our sincere apologies. Best regards, Alex Mihardja Executive Assistant

well located

Customer review rating 3.0/5

Jina K. Couples - Confirmed reviews ALL

room was not clean up during my stay except on the 2nd last day. was offer to have a bottle of wine for not cleaning up the room, but did not receive the wine.

Dear Jina K., Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced with the room not being cleaned as expected during your stay. It is disappointing to hear that the promised bottle of wine was not delivered, and I am sorry for this oversight. As you suggested, we will work on ensuring that rooms are cleaned at least every three days as per our current cleaning policy. We hope to be welcoming you back in the future for a more seamless experience. Kind regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 3,297 reviews 9.6/10 Location
  • 3,834 reviews 5.4/10 Room
  • 3,006 reviews 7/10 Service
  • 72 reviews 5.3/10 WiFi
  • 2,136 reviews 2.9/10 Comfort
  • 1,446 reviews 6.7/10 Cleanliness
  • 813 reviews 7.9/10 Breakfast
  • 760 reviews 2.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.