Novotel Sydney Darling Square Hotel 4.5 stars

Customer review rating 4.3/5 12,625 reviews

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Novotel Sydney Darling Square
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+ 20 Services

Hotel extras

  • Free WiFi in all the rooms

  • Close to ICC and public transport

  • Work space, cable TV

  • Wide choice of beverages, à la carte dining

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYD KINGSFORD SMITHPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 darling harbour
australia

Tel: +61282174000

Fax: (+61)2/82174085

Check-in from 14h00

Check out up to 11h00

  • LITTLE PIER STREET :  LITTLE PIER S ENTERTAINMENT CT

  • By plane

    SYD KINGSFORD SMITH At 8km / 4.97 miles - Shuttle paying

  • By boat

    DARLING HARBOUR At 0.5km / 0.31 miles

  • By boat

    SYDNEY HARBOUR At 1km / 0.31 miles

  • By car

    M4 At 9km / 0.31 miles

  • By car

    PACIFIC HIGHWAY At 3km / 0.31 miles

  • By train

    CENTRAL STATION At 0.5km / 0.31 miles

  • By train

    HARBOURLINK MONORAIL-HAYMARKET At 0.3km / 0.19 miles

  • By train

    METRO LIGHT RAIL At 0.2km / 0.12 miles

  • By train

    TOWNHALL At 0.4km / 0.31 miles

GPS :-33.87747, 151.202709

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

DELUXE ROOM, City View, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

EXECUTIVE ROOM, Chinese Garden View, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

STANDARD ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

STANDARD ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

PUMPHOUSE RESTAURANT & BAR

Type of cuisine: International

Inspired by its history as one of Sydney's first microbreweries, located right in the heart of Darling Harbour, the Pumphouse Sydney consistently stocks an evolving and diverse beer selection tailored to quench the thirst of beer lovers and novices alike.

Lunch

12:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ps Wine

Non contractual photo

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 186

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Sydney Darling Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,625 reviews

tripadvisor

TripAdvisor Rating 4.0/5

416 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Top City Hotel

TripAdvisor rating 5.0/5

lucasclarke2021 Business - 26/02/2021 TripAdvisor review

Have recently started staying here as it is a great hotel. Friendly team, great beds and modern bathrooms. Love the pillow selection in every room. Convenient to almost everything in the city and lots of choices close by to eat out. Haven’t had a bad experience yet, have stayed a number of times.

Dear lucasclarke2021, We're delighted to be your home away from home when in Sydney. We appreciate you taking time to share your feedback and look forward to seeing you again soon. Regards Scott

Great Location

TripAdvisor rating 4.0/5

Alberda65 26/02/2021 TripAdvisor review

We had a very stay, hotel is in a great location The rooms were good and the bed was very comfortable Hotel is very close to China Town, Barrangarro, Town hall, Museums The breakfast included was good value

Dear Alberda65, We are pleased you enjoyed your recent stay and thank you for sharing feedback on your experience. We hope to welcome you back again very soon. Regards Scott

Central & convenient

TripAdvisor rating 4.0/5

Holidayer65 26/02/2021 TripAdvisor review

Impromptu overnight stay in the city and was very pleasantly surprised how central & convenient the location was to not only Darling Harbour, but Chinatown & the CBD. The staff & service was excellent, rooms were modern, clean & comfortable. Value for money & definitely will come back again.

Thank you for reviewing your experience, Holidayer65. We hope to see you staying with us again very soon. Regards Scott

Great location!

Customer review rating 4.5/5

Anonymous Families - 24/02/2021 Confirmed reviews ALL

The staff were efficient and friendly, room really clean and location fantastic!

Dear Debbie A., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see our location and team had a positive impact on your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square
Customer review rating 4.5/5

Louisa Families - 23/02/2021 Confirmed reviews ALL

Location is the BEST... its near wverything. Room's very clean and nice, service is quick.

Dear Louisa F., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see our location and team had a positive impact on your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Okay

Customer review rating 3.0/5

Aarti S. Couples - 23/02/2021 Confirmed reviews ALL

Decent hotel. Room service menu was very limited with options from the pump house restaurant running on limited hours. Biggest issue was the air conditioning wasn't working at night so we were up until 2-3am trying to sleep in the heat (I was 33 weeks pregnant). The hotel did give us a late check out but we would have appreciated a functioning AC and/or the breakfast to be comp'ed. I am an Accor member and was there celebrating my anniversary.

Dear Aarti, Thank you for taking the time to tell us about your experience at the Novotel Sydney Darling Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. My sincere apologies for the inconvenience caused due to the air conditioning unit in your room. We had some technical issues over the last weekend which was promptly attended to by our team and resolved at the earliest. Furthermore, Our Around the Clock menu only comes into effect after the trading hours of Pumphouse i.e. 12Noon - 9PM. My apologies that it was not to your liking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anuj Singh Rooms Division Manager Novotel Sydney Darling Square

Great friendly service, excellent location

Customer review rating 5.0/5

Hayette H. Couples - 23/02/2021 Confirmed reviews ALL

This was our second stay at this hotel and definitely not the last.

Dear Ms H., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see our team and location had a positive impact on your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and it will be a pleasure to welcome you back again. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Well located, very accommodating, friendly staff

Customer review rating 5.0/5

Taylah A. H. C. Couples - 23/02/2021 Confirmed reviews ALL

We booked online for our anniversary and the staff were wonderful. It was an easy check in and an even easier check out, located in Darling Harbour. Thank you for making our stay a pleasant one

Dear Harrison C., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see our location and team assisted with a great stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Pleasant surprise

Customer review rating 5.0/5

Kathy A. Couples - 23/02/2021 Confirmed reviews ALL

Was pleasantly surprised, hotel is well located, bright & cheerful. Staff were very helpful & friendly.

Dear Kathy A., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see our location and team assisted with a great stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Great location nice rooms but air con broken and breakfast service terrible

Customer review rating 3.0/5

Nik G. Families - 22/02/2021 Confirmed reviews ALL

Great new lovely rooms. Had a great time however air con in our rooms were broken for half of our stay and the breakfast service was terrible we waited 1.5 hours almost to get our food as there was only one chef working and very few poor wait staff

Dear Nicholas, Thank you for taking the time to tell us about your experience at the Novotel Sydney Darling Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. My sincere apologies for the inconvenience caused due to the air conditioning unit in your room. We had some technical issues over the last weekend which was promptly attended to by our team and resolved at the earliest. Additionally I am personally following up on your feedback regarding the breakfast service with our Food & Beverage Manager to ensure corrective action is taken. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anuj Singh Rooms Division Manager Novotel Sydney Darling Square

Good location, friendly staff.

Customer review rating 4.5/5

Belinda Couples - 22/02/2021 Confirmed reviews ALL

We stayed for two nights and were very happy with service, cleanliness and location of the hotel.

Dear Ms C., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to hear our location and team assisted with a great stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

very impressed with the location and so close to food outlets

Customer review rating 4.5/5

Mark A. Couples - 22/02/2021 Confirmed reviews ALL

The staff were so helpful and very willing to make the stay pleasant

Dear Rachel S., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see our location and team assisted with a great stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Good location

Customer review rating 5.0/5

Sam Couples - 21/02/2021 Confirmed reviews ALL

Comfortable nights sleep. Room was spotless. Lovely view of gardens.

Dear Samantha Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I also pleased to hear our location and view of the gardens assisted with a great stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Great location in Sydney

Customer review rating 5.0/5

Linda Business - 21/02/2021 Confirmed reviews ALL

Located right next to Darling Harbour and China Town, handy to everything

Dear Linda, Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was also pleased to hear our location assisted with a great stay. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Parking

Customer review rating 4.0/5

Anonymous Couples - 21/02/2021 Confirmed reviews ALL

Parking too far away

Dear Chris O., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback regarding the parking. Please rest assured this has been brought to the attention of the Front Office Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Great modern hotel. Would love to visit again - after Covid

Customer review rating 4.0/5

Brian &. D. M. Couples - 21/02/2021 Confirmed reviews ALL

Our room was very comfortable. Unfortunately our 2 night "getaway" was cut short as my wife fell ill and we checked out a day earlier than planned. However on the first night/morning we had a pleasant time in your hotel. It would be nice to visit again when the bar is open. The Pump House is looking a bit the worse for wear however we did have a drink there but the hotel bar would have been a better experience. The room was delightful, bed comfortable and it was very quiet. Breakfast was OK- coffee was terrific.

Dear Mr and Ms M., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, I hope Ms M. is feeling better and we can welcome you back again after the current pandemic. Also thank you for your feedback regarding the lobby bar this has been brought to the attention of the Food and Beverage Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Very welcoming and accommodating staff

Customer review rating 5.0/5

Anonymous Couples - 20/02/2021 Confirmed reviews ALL

Our stay experience was awesome! The room is clean and the staffs were accommodating with our request. Kudos to the team!

Dear Panganiban, We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Anuj Singh Rooms Division Manager Novotel Sydney Darling Square

Good stay

Customer review rating 3.5/5

Wilson Couples - 19/02/2021 Confirmed reviews ALL

Good stay. Was missing toothbrushes and took two calls for it to come, otherwise service was good. Thanks!

Dear Wilson W., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback regarding the amenities you requested. Please let me sincerely apologize for the delay rest assured this has been brought to the attention of the Executive Housekeeper. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

perfectly located

Customer review rating 5.0/5

Todd H. Solo - 18/02/2021 Confirmed reviews ALL

pleasant and professional

Dear Mr H., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see you had a smooth and professional stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Great stay ..

Customer review rating 5.0/5

Deborah T. Couples - 18/02/2021 Confirmed reviews ALL

Great place to stay well located, lovely clean rooms and hotel staff very helpful and friendly, nice breakfast ...very enjoyable experience..thanks

Dear Deborah T., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to here you had a great stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

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