Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,934 reviews

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Novotel Sydney Darling Square - Image 1
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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • ALLSAFE certification, 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT & BAR

Located at the heart of Darling Square, Pumphouse Bar & Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,934 reviews

TripAdvisor Rating  4.5/5  498 reviews

Certificate of excellence 2023

Serious security and privacy breach

Customer review rating 2.0/5

Jane A. Business - Confirmed reviews ALL

I checked in to the Novotel Darling Square at approximately 10.30pm on 8 April 2024. I was allocated room 800. My room key unlocked the room door without issue. I heard a shriek and saw a woman in the bed. Reception staff had checked me in to an occupied room. I apologised to the woman, closed the door and went back down to reception. I was told the check-in system was displaying the room as vacant. It was clearly not. This was a serious breach of both security and privacy. I won’t stay again. I strongly recommend that the hotel contact the woman who was checked in to room 800 on 8 April 2024 and apologise. She must’ve been terrified.

Dear Jane A., Thank you for taking the time to tell us about your experience at the Novotel Sydney Darling Square. I am sorry that we have fallen short of creating a seamless experience and the frustration caused; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffi Senior Assistant Manager

Nice hotel and professional staff

Customer review rating 3.5/5

Kim Business - Confirmed reviews ALL

Rooms were good. Breakfast was small but adequate and fresh. Environment was very nice and clean. The reason my rating isn't higher was there was roadworks outside my window on the first night. It was jackhammering and concreting. Super loud. It was planned roadworks and the hotel was aware. I was awake until I called reception at 1.30am asking when it was going to end. They said 4am. Really, if you know that's going to happen, don't put people in those rooms. Just think ahead a little. The person who answered was fantastic and moved me straight away, but it's better not to be packing and walking down the hall in my PJs at 1.30am. Just put your guests in rooms away from the action to start with. The reason it's a 7 and not a 2 is because the fix was actioned quickly and politely and the rest of my stay was seamless. Thank you. Please just think ahead next time.

Dear Kim F., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. I am pleased to learn that you had a good stay overall featuring our prime location and professional team. I would like to take this opportunity to apologize for the disruption of sleep, which is a big part of a stay obviously. Your feedback is important to us and will definitely help improve our service standard. Thank you again for sharing your experience, and we hope your next visit will be more pleasant and seamless. Sincerely, Steffi Senior Assistant Manager

Attractive outlook over trees and grass area, great location close to ICC, lovely bathroom

Customer review rating 4.5/5

Megan S. Business - Confirmed reviews ALL

Clean facilities, modern furnishings, room was quiet in great location with nice garden view.

Dear {guest_first_name} S. Megan, We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffi Senior Assistant Manager

Well Located

Customer review rating 5.0/5

Paul H. Friends - Confirmed reviews ALL

Convenient Had a 50th Birthday to go to at darling square

Dear Paul H., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. I am thrilled to learn that you had a fabulous stay with us over such a special occasion! Thank you for sharing your beautiful experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffi Senior Assistant Manager

Customer review rating 0.5/5

Sam Business - Confirmed reviews ALL

Barely slept with the internal and external noise (roadworks and traffic). Asked for a phone charger and not 1 in the building for a Samsung (Android) .... the connections next to the bed not compatible.

Dear {guest_first_name} P., Thank you for taking the time to tell us about your experience at the Novotel Sydney Darling Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffi Senior Assistant Manager

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Other web-users rate our hotel

  • 1,600 reviews 9.5/10 Location
  • 1,668 reviews 7.5/10 Room
  • 1,657 reviews 8.3/10 Service
  • 37 reviews 6.6/10 WiFi
  • 707 reviews 7.6/10 Cleanliness
  • 465 reviews 6.7/10 Breakfast
  • 312 reviews 8.6/10 Vibe
  • 49 reviews 2.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.