Mercure Ismailia Forsan Island Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 302 reviews

Mercure Ismailia Forsan Island Hotel - Image 1
Mercure Ismailia Forsan Island Hotel - Image 2
Mercure Ismailia Forsan Island Hotel - Image 3
Mercure Ismailia Forsan Island Hotel - Image 4

Description

Hotel extras

  • Free WIFI

  • Private outdoor car park

  • Spa and fitness facilities

  • Outdoor swimming pool

  • Views over the Temsah lake

Our accommodation(s)

Book this hotel
Room 1

Dive into the heart of the destination in our Classic Room with1 Queen size bed overlooking the garden, equipped with safe, kettle , tea and coffee making facilities ,minibar, rain shower , hair dryer, TV and free WIFI

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 22 / 236 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Garden View
  • Most of the accommodation: Balcony

Dive into the heart of the destination in our Classic Room with 2 single beds measuring (100 x 200 cm) ) overlooking the Temsah lake, equipped with safe, kettle , tea and coffee making facilities ,minibar, rain shower , hair dryer,TV and free WIFI

  • Views:

    Sea side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Safe large enough to accommodate a laptop

Dive into the heart of the destination in our Classic Room with 1 Queen Size bed overlooking the Temsah lake, equipped with safe, kettle , tea and coffee making facilities ,minibar, rain shower , TV ,hair dryer and free WIFI

  • Views:

    Sea side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Safe large enough to accommodate a laptop

Newly renovated Superior room with Garden View, authentic local decor and 2 single beds (100x200cm), rain shower, safe, kettle, tea and coffee making facilities, TV, free WIFI and mini bar

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 19'/48 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Newly renovated Superior room with Garden View, with authentic local decor and 1 Queen size bed, rain shower, safe, kettle, tea and coffee making facilities, TV, free WIFI and mini bar

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Illy coffee machine
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • 19'/48 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Enjoy local decor & an incredible lake view in our Privilege Room with 2 single beds (100x200 cm), safe, tea & coffee making facilities with kettle & espresso machine, TV, bathrobe, slippers, free WIFI andmini bar

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • 19'/48 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Enjoy local decor & an incredible lake view in our Privilege Room with 1 Queen size bed, safe, tea & coffee making facilities with kettle & espresso machine, TV, bathrobe, slippers, free WIFI and mini bar

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • 19'/48 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Treat yourself to the unique and authentic experience of a comfortable Suite,with 1 king size bed with tea and coffee making facilities with espresso machine ,safe,TV,rain shower ,bathrobe, slippers,hairdryer , mini bar & free WIFI

  • Views:

    Lake View

Max. number of persons
4
Area
From 54 / 581 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 20'/51 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Safe large enough to accommodate a laptop

Villa

Villa with 3 bed rooms

Treat yourself to the unique and authentic experience of a comfortable villa , overlooking the garden, equipped 1 Queen size bed room , two 2 single beds room ,reception, kitchen , refrigerator,satellite/cable 3 LCD TV, hair dryer and 3 bathroom

  • Views:

    Lake View

Max. number of persons
9
Area
From 90 / 968 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Single bed(s) x4

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Electric stove
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator with freezer compartment
  • Free in Room Mineral Water
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Hotel location

Mercure Ismailia Forsan Island Hotel

Forsan island, PO box 77 Ismailia
41151 ISMAILIA
Egypt

GPS:30.586611, 32.288167

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 169 rooms
  • 8 connecting rooms
  • 36 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Porter

  • Porter

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Outdoor playground for children
  • Play area
  • Green area
  • Foosball

Well-being

Mercure pool

  • Outside
  • On site

Health club

  • On site
  • Sauna room
  • Massage

Sports and leisure

Tennis

  • Nearby

Tennis

  • On site

Football

  • On site

Football

  • Nearby

Table tennis

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • Parking for a week

With a panoramic view over the gardens, swimming pool & Temsah Lake, enjoy our open buffet breakfast & dinner, A La Carte lunch in the air conditioned restaurant or in the outdoor terrace

COIN DU CAPITAINE

In a cozy ambience, select your choice of snacks, local and imported beverage

Bar Type
BAR
Capacity
38
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

In a cozy ambience, select your choice of snacks, local and imported beverage

Two breakfast options are available to get your day off to a perfect start open: buffet served in the restaurant overlooking the pool, or a Continental Breakfast served in your room .

The fitness center overlooking garden view with variety of equipment which able you to stay on shape , provided with a professional coach.

The hotel offers a wellness center with sauna, steam and 2 massage rooms

"Have an unforgettable wedding day at the Mercure Ismailia Forsan Island. Enjoy our ballroom's elegant setting. A special coordinator is available to personalize your day just as you want to remember it."

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  302 reviews

Customer review rating 5.0/5

Gamal M. Business - Confirmed reviews ALL

Dear Mr. Gamal M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Waleed M. Business - Confirmed reviews ALL

Dear Mr. Waleed M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Hussien I. Business - Confirmed reviews ALL

Dear Mr. Hussien I., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Emy A. Business - Confirmed reviews ALL

Dear Ms. Emy A., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Walaa A. Families - Confirmed reviews ALL

Dear Mrs. Walaa A., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. ABDALLA General Manager

Dear Mr. Gamal M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Waleed M. Business - Confirmed reviews ALL

Very good place, friendly staff, good food quality and clean rooms

Dear Mr. Waleed M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Hussien I. Business - Confirmed reviews ALL

As usual, the stay is comfort, staff are very friendly and the cleanliness was up to the standards

Dear Mr. Hussien I., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Emy A. Business - Confirmed reviews ALL

everything was perfect even the food

Dear Ms. Emy A., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Walaa A. Families - Confirmed reviews ALL

We had a wonderful night at the hotel! A big thank you to all the staff and the reception team for their exceptional hospitality. Special thanks to Ms. Lamis for her extraordinarily warm and sweet welcome—it truly made our stay unforgettable.

Dear Mrs. Walaa A., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. ABDALLA General Manager

Customer review rating 4.5/5

Mahmoud E. K. Families - Confirmed reviews ALL

Amazing in mostly all aspects

Dear Mr. MAHMOUD E. K., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Ramy Z. Business - Confirmed reviews ALL

Good experience

Dear Mr. Ramy Z., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 3.5/5

Mohamed K. Business - Confirmed reviews ALL

I'm generally satisfied with my stay, although some improvements should be considered. The food is good but with low variety (breakfast and dinner). Also, supplies were not ready when i checked in, e.g., dental kit, slippers, bag for laundry, hand soap and the iron.

Customer review rating 5.0/5

Adel M. Families - Confirmed reviews ALL

ALL STAFF KIND AND POLIT

Dear Mr. Adel M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 4.0/5

Amr M. Business - Confirmed reviews ALL

Good experience with warm staff

Dear Mr Amr M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Moataz Y. Business - Confirmed reviews ALL

Very helpful staff , Reception supported me with all details needed from check in till check out , Clean room

Dear Mr Moataz Y., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 1.5/5

Ayman I. Families - Confirmed reviews ALL

Floor was dirty when we arrived, with hairs and stains. I had been requesting room cleaning for THREE days until I got someone to finally clean my room. I even gave the room service staff big tips several times, only to come back in the evening and find out that the room is still as dirty. The reception staff were extremely rude and not helpful. Even small requests (like extra tea bags) were not attended (I was told to go out of my room and find a guy in the same floor, then ask him for the tea bags. Of course, no one was there). The key cards were not working. I had to go to the reception every now and then to request activation of my key cards. Overall, my vacation was ruined because of this hotel. I will never come back to this place. I will discourage everyone around me to stay in this place.

Dear Mr. Ayman I., Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Jouseph F. Business - Confirmed reviews ALL

Nice staff Reception is very welcoming Restraunt is very nice

Dear Mr jouseph f., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Soha M. Business - Confirmed reviews ALL

They provide anything we asked for, kind staff.

Dear Ms. Soha M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Mervat A. B. Families - Confirmed reviews ALL

It was a comfortable place and i was so happy . The place was clean and the staff was cooperative.

Dear Mrs. Mervat A. B., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Mohamed R. Business - Confirmed reviews ALL

Last week I went to Mercure Ismailia, upon arrival I found a very friendly staff members at the front office, they finished the check in procedure within few minutes and choose a nice room thanks for Mrs. Lamees the front office manager and the staff members. The room was so clean and elegant, with a distinguished sea view and large T V screen and a comfortable bed. The restaurant was well designed having an a beautiful location and amazing terrace with pool and garden view. There is a multiple variety of food and drinks which are fresh and delicious, thanks a lot for the cooperation of the staff members especially Mr. Hassan and Mr. Ahmed.

Dear Mr. Mohamed R., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 3.5/5

Mahmoud F. Families - Confirmed reviews ALL

The overall experience was good, after the renovations the rooms looks great, bed is very comfortable, front desk are very friendly. But, the rooms smelled like cigarettes from the moment we stepped in, and with us being non-smokers and having a 4 month old kid, this wasn’t the best experience. Also, the carpets in the corridors needs serious renovations, looked so dirty on the 2nd floor and smelled so bad, they just don’t match how beautiful the rest of the hotel is.

Dear Mr. Mahmoud F., Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ALI ABDALLA General Manager

Customer review rating 4.5/5

Mohamed I. Families - Confirmed reviews ALL

Amazing hotel , nice stuff. Very nice manager named Lamis Salama

Dear Mr Mohamed I., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Khaled T. Families - Confirmed reviews ALL

The place is so peaceful and relaxing, staff are helpful and supportive, highly recommended

Dear Mr. Khaled T., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Customer review rating 5.0/5

Mona E. S. Business - Confirmed reviews ALL

The hotel is good in terms of cleanliness. The staff is friendly and respectful. The restaurant is also good.

Dear Ms. Mona E. S., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ALI ABDALLA General Manager

Other web-users rate our hotel

  • 91 reviews 9.3/10 Location
  • 306 reviews 8/10 Room
  • 389 reviews 9.2/10 Service
  • 7 reviews 5/10 WiFi
  • 188 reviews 7.1/10 Cleanliness
  • 49 reviews 6.3/10 Breakfast
  • 43 reviews 5.5/10 Comfort
  • 24 reviews 6.4/10 Pool

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