Mercure Ismailia Forsan Island Hotel 4 stars

Customer review rating 4.3/5 1,119 reviews

Mercure Ismailia Forsan Island Hotel
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Free WIFI

  • Private outdoor car park

  • Spa and fitness facilities

  • Outdoor swimming pool

  • Views over the Temsah lake

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Clay tennis courtPaying
  • Private beach
  • Other sports activities
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Ismailia Forsan Island Hotel

Forsan island
PO box 77 Ismailia
PO box 77
011
ismailia
egypt

Tel: +20643916316

Fax: (+20)64/3918043

Check-in from 14h00

Check out up to 12h00

  • East Delta Bus :  Al Torgoman

  • By plane

    CAIRO INTL AIRPORT At 110km / 68.36 miles

  • By train

    ISMAILIA STATION At 2km / 1.24 miles

GPS :30.586611, 32.288167

Our accommodations

Mercure Ismailia Forsan Island features 141 comfortable rooms with private balcony overlooking the hotel's garden or Temsah lake. All rooms are equipped with air conditioning, satellite TV, direct dial phone and internet connection

Standard Room with 2 single beds Garden side

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, Garden side

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds Lake side

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, Lake side

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ORIENTAL CAFE

Type of cuisine: Cafe

Oriental cafe, lake view - number of seats: 150 - Opening hours: from noon to 10 pm - enjoy shisha, food and beverages

Lunch

09:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL TEMSAH (EGYPTIAN RESTAURNT )

Type of cuisine: Other cooking style

Fish restaurant, lake view - number of seats: 150 - Opening hours: from noon to 10 pm

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EUGENIE

Type of cuisine: Thematic cuisine

With a panoramic view over the gardens, swimming pool & Temsah Lake, enjoy our open buffet breakfast & dinner, A La Carte lunch in the air conditioned restaurant or in the outdoor terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COIN DU CAPITAINE

Non contractual photo

In a cozy ambience, select your choice of snacks, local and imported beverage

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SWIMMING POOL BAR

Non contractual photo

In the open air with a stunning view over the swimming pool & Temsah Lake take the pleasure in tasting our delicious snacks and choice of beverage

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 260

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Ismailia Forsan Island Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,119 reviews

tripadvisor

TripAdvisor Rating 4.5/5

322 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.3/5

Sherif E. Business - 29/03/2020 Confirmed reviews ALL

Great view & hospitality. But there was some problems: When i booked , receptionist told me that there is some construction work at hotel & it will be from 10 am to 5 pm, but they still work till 10 pm & started at 8 am at the morning !!! Because of contraction there is dust inside the room & it wasn't cleaned well. I found the shampoo & shower gel opened (not sealed) !!! then i asked them to send another one & they sent me another new ones not sealed also !!! At the restaurant during breakfast , there was almost no one to help or serve , each 5 or 10 min , there is one came and not stay for more than 2 or 3 mins. (i was there since 9 am to 10 am & there was 3 gusts else me at the restaurant) also some items wasn't available like butter that i should ask someone to get me some. Overall it wasn't that bad as the situation of Covid-19 , but i was expecting better environment from a big 4 stars hotel.

Dear Mr. Sherif E., We first would like to extend our sincere apologies for the imperfections of service you describe in your review. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal ROUCHDI General Manager

Totally wrong decision.

Customer review rating 4.3/5

Alin C. Business - 20/03/2020 Confirmed reviews ALL

Totally wrong decision. Breakfast is terrible bad. Days in raw i didn't visit your restaurant, despite the fact of paying for breakfast. A lot of missing things in the villa: no brum for cleaning floor, absolutely nothing in the kitchen for being able to eat. When shower water stay for long time after. During storm I got water everywhere including from the walls. Hotel personnel not willing to help. In a word very bad services for that price. Hotel is old bad, dirty and noisy. You as manager have absolutely no idea how to make people feeling happy. For you fidelity means nothing. The only thing that matters is money. After one month I asked for late checkout ...try to remember what wad your answer. I made three payments...each time I spent min 30 min together with my colleague, unbelievable long time. The only good memory is the garden, green nice and taken care.

Dear Alin-petrisor C., Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal ROUCHDI General Manager

Good stay

Customer review rating 4.3/5

Angie A. Business - 17/03/2020 Confirmed reviews ALL

It was one night, but i enjoyed it

Dear Ms. Engi L., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be longer and pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

very good

Customer review rating 4.3/5

Mahmoud M. Families - 16/03/2020 Confirmed reviews ALL

so interested

Dear Mr. Mahmoud M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

As expected

Customer review rating 4.3/5

Ronald T. Business - 14/03/2020 Confirmed reviews ALL

As expected

Dear Mr. Ronald T., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Galal ROUCHDI General Manager

satisfied

Customer review rating 4.3/5

Boules A. Business - 14/03/2020 Confirmed reviews ALL

satisfied

Dear Mr. Boles a., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for this review of your stay with us, we look forward to your next visit. Sincerely, Galal ROUCHDI General Manager
Customer review rating 4.3/5

Hamed H. Business - 10/03/2020 Confirmed reviews ALL

I would like to thank all reception staff specially Ibram, Sameh Gamal, Jasmen and Ehab Magdy for their high level of dedication to their role and how they can handle in situations facing their guests and making me feeling welcome every time i stay at the hotel. In my own prospective they are the brand ambassador

Dear Mr. Hamed H., Thank you very much for sharing this great review of your recent stay at Mercure Ismailia Forsan Island Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are delighted to read that we were able to match your expectations.Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Galal ROUCHDI General Manager

Good stay

Customer review rating 4.3/5

Hassouna Business - 08/03/2020 Confirmed reviews ALL

The furniture needs to be renewed Carpets are too old and corridors The pool needs to be hot The main hall of conferences needs updates in sound system LED Screen chairs and the air conditioning must be independent from the room system But you very a great seaview great landscape The restuarant is cool but the outdoor cafe needs more professional stuffing

Dear Mr. Omar H., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to inform you that the hotel is under renovation and we will take in account with all your concerns. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Good stay

Customer review rating 4.3/5

Anonymous Families - 07/03/2020 Confirmed reviews ALL

It was a short stay for one day. Location and staff was good, but the rooms are so tight for a family while there are no family rooms. Breakfast was OK.

Dear Mr. Ahmed E., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. kindly be informed that the hotel is under renovation; assure that your concerns we will take with Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Good stay

Customer review rating 4.3/5

Dina R. Business - 05/03/2020 Confirmed reviews ALL

Respectable team , Very good hygiene, very good view, very good food quality

Dear Ms. Dina R., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

yes

Customer review rating 4.3/5

Mohamed H. A. E. W. Families - 23/02/2020 Confirmed reviews ALL

fairly good

Dear Mr. Mohamed Abd El w., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

as usual well located and good stay

Customer review rating 4.3/5

Hosam A. Business - 19/02/2020 Confirmed reviews ALL

excellent

Dear Mr. Hossam A., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Galal ROUCHDI General Manager

Calm & cosy

Customer review rating 4.3/5

Hossam E. Families - 18/02/2020 Confirmed reviews ALL

Cooperative staff, comfortable rooms

Dear Mr. Hossam E., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Well located and good stay

Customer review rating 4.3/5

Mohamed T. A. H. Couples - 17/02/2020 Confirmed reviews ALL

Great and I wish I could be there again

Dear Mr. Mohamed T., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Good experience in the new wing

Customer review rating 4.3/5

Hesham E. Business - 15/02/2020 Confirmed reviews ALL

Very good

Dear Mr. Hesham F., We would like to thank you for the praising review you shared following your recent visit to our Mercure Ismailia Forsan Island Hotel and are delighted to read that we were able to match your expectations. we look forward to serving you again soon Sincerely, Galal ROUCHDI General Manager

Good location & view

Customer review rating 4.3/5

Ahmad Business - 02/02/2020 Confirmed reviews ALL

I liked the location, the quietness, and the reception staff (thanks to Jasmine). However, the property needs serious renovations and upgrading, otherwise, the star rating should be revised.

Dear Mr. Ahmed B., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to inform you that the hotel is already under renovation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Improved service

Customer review rating 4.3/5

Atef A. A. Solo - 31/01/2020 Confirmed reviews ALL

I stayed at the same hotel two years ago and I feel that the hotel service has improved and the rooms have innovated

Dear Mr. Atef A., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Galal ROUCHDI General Manager

Well located

Customer review rating 4.3/5

Mennatullah I. Solo - 30/01/2020 Confirmed reviews ALL

Great place to relax. staff is very helpful. Nice breakfast. good View .

Dear Ms. Mennatullah I., We would like to thank you for the praising review you shared following your recent visit to our Mercure Ismailia Forsan Island Hotel and are delighted to read that we were able to match your expectations. . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back again very soon. Sincerely, Galal ROUCHDI General Manager
Customer review rating 4.3/5

Mr R. T. Business - 29/01/2020 Confirmed reviews ALL

Pleasant

Dear Mr. Ronald T., Thank you for the time you spent to share your feedback on your recent stay at our Mercure Ismailia Forsan Island Hotel. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Good and relaxed saty

Customer review rating 4.3/5

Mohamed R. Families - 28/01/2020 Confirmed reviews ALL

The hotel is very nice, quiet and cozy. We relaxes in our stay a lot.

Dear Mr. Mohamed R., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager
Our most recent 20 reviews

In partnership with TripAdvisor