Mercure Ismailia Forsan Island Hotel 4 stars

Customer review rating 4.3/5 1,087 reviews
Mercure Ismailia Forsan Island Hotel
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Hotel extras

  • Free WIFI

  • Private outdoor car park

  • Spa and fitness facilities

  • Outdoor swimming pool

  • Views over the Temsah lake

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Clay tennis court
  • Private beach
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Ismailia Forsan Island Hotel

Forsan island
PO box 77 Ismailia
PO box 77
011
ismailia
egypt

Tel: +20643916316

Fax: (+20)64/3918043

Contact email

Check-in from 14h00

Check out up to 12h00

  • East Delta Bus :   Al Torgoman

  • By plane

    CAIRO INTL AIRPORT At 110km / 68.36 miles

  • By train

    ISMAILIA STATION At 2km / 1.24 miles

GPS :30.586611, 32.288167

Our accommodations

Mercure Ismailia Forsan Island features 141 comfortable rooms with private balcony overlooking the hotel's garden or Temsah lake. All rooms are equipped with air conditioning, satellite TV, direct dial phone and internet connection

Standard Room with 2 single beds Garden side

  • Max. number of persons: 3
  • Area: From 22
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, Garden side

  • Max. number of persons: 3
  • Area: From 22
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds Lake side

  • Max. number of persons: 3
  • Area: From 22
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, Lake side

  • Max. number of persons: 3
  • Area: From 22
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

ORIENTAL CAFE

Type of cuisine: Cafe

Oriental cafe, lake view - number of seats: 150 - Opening hours: from noon to 10 pm - enjoy shisha, food and beverages

Lunch

09:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL TEMSAH (EGYPTIAN RESTAURNT )

Type of cuisine: Other cooking style

Fish restaurant, lake view - number of seats: 150 - Opening hours: from noon to 10 pm

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EUGENIE

Type of cuisine: Thematic cuisine

With a panoramic view over the gardens, swimming pool & Temsah Lake, enjoy our open buffet breakfast & dinner, A La Carte lunch in the air conditioned restaurant or in the outdoor terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COIN DU CAPITAINE

Photo non contractuelle / Strictly non binding

In a cozy ambience, select your choice of snacks, local and imported beverage

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SWIMMING POOL BAR

Photo non contractuelle / Strictly non binding

In the open air with a stunning view over the swimming pool & Temsah Lake take the pleasure in tasting our delicious snacks and choice of beverage

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 260

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Ismailia Forsan Island Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,087 reviews

tripadvisor

TripAdvisor Rating 4.5/5

315 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location & view

Customer review rating 4.3/5

Ahmad Business - 02/02/2020 Confirmed reviews ALL

I liked the location, the quietness, and the reception staff (thanks to Jasmine). However, the property needs serious renovations and upgrading, otherwise, the star rating should be revised.

Dear Mr. Ahmed B., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to inform you that the hotel is already under renovation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Improved service

Customer review rating 4.3/5

Atef A. A. Solo - 31/01/2020 Confirmed reviews ALL

I stayed at the same hotel two years ago and I feel that the hotel service has improved and the rooms have innovated

Dear Mr. Atef A., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Galal ROUCHDI General Manager

Well located

Customer review rating 4.3/5

Mennatullah I. Solo - 30/01/2020 Confirmed reviews ALL

Great place to relax. staff is very helpful. Nice breakfast. good View .

Dear Ms. Mennatullah I., We would like to thank you for the praising review you shared following your recent visit to our Mercure Ismailia Forsan Island Hotel and are delighted to read that we were able to match your expectations. . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back again very soon. Sincerely, Galal ROUCHDI General Manager
Customer review rating 4.3/5

Mr R. T. Business - 29/01/2020 Confirmed reviews ALL

Pleasant

Dear Mr. Ronald T., Thank you for the time you spent to share your feedback on your recent stay at our Mercure Ismailia Forsan Island Hotel. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Good and relaxed saty

Customer review rating 4.3/5

Mohamed R. Families - 28/01/2020 Confirmed reviews ALL

The hotel is very nice, quiet and cozy. We relaxes in our stay a lot.

Dear Mr. Mohamed R., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Good location

Customer review rating 4.3/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Good hospitality from reception

Dear Mr. Ayman E., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Not Bad

TripAdvisor rating 4.5/5

ehabelleci Business - 24/01/2020 TripAdvisor review

it needs deep renovation for every item in room , Bathroom is good, foods is good , carpet in both rooms and corridors dirty and damaged everywhere , noise coming from outdoor coffee shop inside the rooms

Dear Mr. Ehab We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Galal ROUCHDI General Manager

Perfect Stay

Customer review rating 4.3/5

Hadeer A. Business - 22/01/2020 Confirmed reviews ALL

Perfect accommodation with Marvelous staff.... Nice view.... By all ways you are one of me favorite hotels.

Dear Mr. Hadeer A., We would like to thank you for the lovely review you shared following your recent visit to our Mercure Ismailia Forsan Island Hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Galal ROUCHDI General Manager

Good hotel where no tourist is to be found .....

Customer review rating 4.3/5

Bb Solo - 21/01/2020 Confirmed reviews ALL

The three young ladies at reception were wonderful when I checked in. Windows on the lake / canal provide an interesting view. Pool water too cold to swim.

Dear Ms. Brigitte B., We would like to thank you for the lovely review you shared following your recent visit to our Mercure Ismailia Forsan Island Hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Galal ROUCHDI General Manager

The best hotel in ISMAILIYA

Customer review rating 4.3/5

Dr M. R. Business - 19/01/2020 Confirmed reviews ALL

Mercure Ismailia is a very distinguished hotel not only the situation and fantastic lake view but also the cooperation and hospitality of the stuff members. When you reached the hotel you will be received by a very professional and desent stuff members, finishing the check in procedures in few minutes, a very elegant and clean rooms, a very good quality of food in their distinguished restaurant with a unique view on the Forsan Island, you will feel as if you are at home.

Dear our valuable guest Dr. Mohamed R., Thank you very much for sharing this great review of your recent stay at Mercure Ismailia Forsan Island. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Pleasant

Customer review rating 4.3/5

Karim M. Friends - 19/01/2020 Confirmed reviews ALL

Friendly staff Very helpful Clean rooms Lovely view

Dear Mr. Kareem M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Perfect

Customer review rating 4.3/5

Ragia S. E. Families - 18/01/2020 Confirmed reviews ALL

My stay was extremely comfortable our room was clean and the view was spectacular

Dear Ms. Ragia S., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Not bad

Customer review rating 4.3/5

Ehab E. Business - 10/01/2020 Confirmed reviews ALL

1- I stayed in room No. 210 which subject to noise coming from 2 sources first TV in coffee shop outdoor , second tools or workers who doing something may be in 3rd floor. I informed front desk first day and he took action within 20 min. But the same noise continued for remaining days. Food is good Bathroom is good Bedroom carpet floor needs to be replaced

Dear Mr. Ehab E., Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal ROUCHDAI Genaral Manager

Not Bad

Customer review rating 4.3/5

Mrs D. H. Business - 06/01/2020 Confirmed reviews ALL

The experience was not that bad, the reception staff and customer service desk are respond efficiently to queries keep it up guys. however there is need to improve on the general cleanliness of the rooms and to provide variety of dishes in the restaurant same menu everyday is boring

Dear Mrs. DORCAS H., Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal ROUCHDI General Manager

It was comfortable

Customer review rating 4.3/5

Redah Business - 06/01/2020 Confirmed reviews ALL

The stay was generally ok but there is need to improve on cleanliness in the rooms particularly the bathroom walls and floors

Dear Ms.REDAH M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Sales Manager

Customer review rating 4.3/5

Samy A. Couples - 05/01/2020 Confirmed reviews ALL

We stayed wonderful time , I hope to repeat this experience.

Dear Mr. Samy A., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

It was a great experience and memorable too

Customer review rating 4.3/5

A.a.r. Business - 03/01/2020 Confirmed reviews ALL

The room was cleaned on time, the food was fantastic

Dear Mr. ANZIBERT R., We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Galal ROUCHDI General Manager

Good

Customer review rating 4.3/5

Ahmed B. Families - 27/12/2019 Confirmed reviews ALL

Helpful staff + good beach view + well organized restaurant Room carpets not cleaned enough , electricity plugs in in the room were limited , the breakfastcbuffet was not having a varity .

Dear Mr. Ahmed M., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

Easy check-in and check-out, friendly wait staff who know what we need, welcoming atmosphere.

Customer review rating 4.3/5

Anonymous Business - 26/12/2019 Confirmed reviews ALL

The people make staying here pleasant. The building itself could use work - the carpets are dated, stained, and old, and the heating/aircon systems are questionable. The Front Desk Staff, the Restaurant and Bar Staff? They make the stay worth it. They are always pleasant, helpful, and timely with assistance.

Dear Ms.CARRIE P., We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

It was good but few things need to improve

Customer review rating 4.3/5

Tanveer Business - 25/12/2019 Confirmed reviews ALL

It was a good stay but they may need to improve more

Dear Tanveer A., Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations totally. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal ROUCHDI General Manager
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