Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,082 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

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Room 1

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,082 reviews

Customer review rating 3.5/5

Alis T. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Deirdre M. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Season M. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Lawrence H. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Amber M. Families - Confirmed reviews ALL

Dear Amber, Thank you for filling out our survey! I am glad to hear that you enjoyed aspects of your stay with us at Swissotel Chicago. However, I would like to sincerely apologize for the issues you experienced with the termperature in your guestroom. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short during this stay. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We very much hope to welcome you back to Swissotel for your next visit to Chicago for an opportunity to provide a better experience! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Other web-users rate our hotel

  • 1,497 reviews 9.1/10 Location
  • 2,298 reviews 8/10 Room
  • 1,968 reviews 8.3/10 Service
  • 54 reviews 4.2/10 WiFi
  • 763 reviews 8.1/10 Cleanliness
  • 415 reviews 4.5/10 Value
  • 171 reviews 8.8/10 Wellness Area
  • 125 reviews 6.2/10 Breakfast

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