Swissôtel Chicago 4 stars

Customer review rating 4.4/5 13,149 reviews

ALLSAFE approved hotel

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Room 1

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Swissôtel Chicago
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+ 20 Services

Hotel extras

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or t he downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / IroningPaying
  • Cash machine
Catering
  • 2 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Outdoor playground for children (nearby)
  • Boat excursions
  • Bicycles rentalPaying
Business services
  • 22 Meeting room(s)
  • Conventions hotel
Information message

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 chicago
united states

Tel: +1312 5650565

Fax: (+1)312 2688252

Check-in from 15h00

Check out up to 12h00

  • By plane

    CHICAGO MIDWAY INTERNATIONAL APT At 20.92km / 13 miles

  • By plane

    CHICAGO O'HARE INTL AIRPORT   At 30.58km / 19 miles

GPS :41.88728, -87.619378

Our accommodation(s)

You'll feel right at home in the heart of the Windy City in one of our 662 spacious rooms, suites and lofts. Savour sweeping views amid functional, Alpine-inspired interior design, luxe amenities and up-to-the-minute entertainment technology.

Classic King

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft

Classic Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Classic Riverview King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic Riverview 2 Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Classic Lakeview King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic Lakeview Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Pinnacle 1 King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Pinnacle 2 Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Pinnacle Riverview 1 King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Pinnacle Riverview 2 DoubleNon contractual photo

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Pinnacle Lakeview 1 King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Pinnacle Lakeview 2 Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Premier Corner King

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft

Premier Corner King View

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft

Classic 1 King Wheelchair

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 1 King Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 1 King Roll-In

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 2 Double Wheelchair

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 2 Double Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 2 Double Roll-In

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Lakeview 1 King Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Lakeview 2 Double Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Riverview 1 King Wheelchair

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft

Riverview 2 Double Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Riverview 1 King Roll-In

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft

Riverview 2 Double Roll-In

Accessible room
  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Hospitality RoomNon contractual photo

  • Max. number of persons: 2
Rooms

Our restaurants and bars

THE PALM

Type of cuisine: Thematic cuisine

The Palm is home to aged beef and fresh seafood. This family owned business is a great experience and home to many local and global celebrities. Following the requirements from local authorities, we will be operating with necessarily restricted services.

AMUSE

Type of cuisine: Bistro

In accordance with requirements from local authorities, we will be operating with necessarily restricted services. Amuse Bar and Lounge is open only for breakfast offering Grab and Go items Friday through Sunday from 8:00AM - 11:00AM.

AMUSE

Non contractual photo

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 4,267

  • Maximum capacity: 1365 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Swissôtel Chicago

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,149 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,766 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fine rooms, hell garage

Customer review rating 1.0/5

Michael F. Families - 05/04/2021 Confirmed reviews ALL

Room fine. Location great. Lobby guests unruly but no noise on our floor. No concierge? No valet? At Swissotel? Now I know why! The garage is covered in warnings and concrete but should only be used for golf carts. Damaged our car, this will double our entire weekend bill. Hate to even see the name. Hate hate hate myself for trusting the front desk guy.

Hi

Customer review rating 4.5/5

Luigi D. M. Families - 03/04/2021 Confirmed reviews ALL

Was ok - crowded Parking lot was smelling big time someone smoking weeds

Amazing experience

Customer review rating 5.0/5

Nicole W. Solo - 02/04/2021 Confirmed reviews ALL

Hotel was very clean, view from room was excellent! Staff was efficacy and friendly! Great price for location! Will stay again! Overall excellent experience!

Dirty room

Customer review rating 2.0/5

Theresa E. Couples - 02/04/2021 Confirmed reviews ALL

We Haan in room massage. When the therapist slid the couch vr a bit to set her table up there was food, utensils and general filth. I called right away and was told the housekeeping manager would contact me. By 9:15 we had heard nothing. I called again and was old she had hone for the day and eould call the next morning. We checked out before she arrived to work. The front desk was nice enough to discount our stay but with covid, a dirty room with no response from staff is unacceptable.

Stressful

Customer review rating 2.0/5

Anonymous Couples - 02/04/2021 Confirmed reviews ALL

Communication between staff and customer is TERRIBLE! Rooms were ok with a nice view but dirty. The worst part was parking, top of my car is now damaged from the low ceilings. Paid $60 for a parking pass to not be forewarned about low pipes and when coming back from dinner pass did not work. Called the hotel and service member took 20 minutes to come out to then tell me the garage was full and asked if I had been there earlier. Advised bought and parked at time of check in (3:30). He was very rude and unhelpful and advised again the garage was full but would let me down. This was contradicting as if the garage was full then where would I park but if it was not full (only two spots left) my pass should not have been disabled. First arrival was confusing with no signs and when checking in the customer service provided no direction on where and how to park. Additionally there was a long wait to check in with no one standing 6 ft apart. Will not be returning and felt the stay was more stressful than anything the entire trip.

Customer review rating 2.0/5

Anonymous Couples - 02/04/2021 Confirmed reviews ALL

I was displeased with the registration staff. I was informed they did not have my reservation, despite the fact I booked directly through the hotel. While mistakes happen and are forgivable, I was mostly dissatisfied with how the staff communicated with me. They did not apologize for losing my reservation, and treated me as if I was fabricating my reservation. Also, our shower did not work well in our room. The water did not get hot the first time you would turn it on, even after letting it run for approximately 10 minutes. Once we would turn it off and on a few times it would turn hot. After my experience during check-in, it did not seem as if it would be helpful to contact staff to see if this could be remedied. I had previously stayed at the hotel a while back and LOVED my stay. I was quite eager to return due to my previous experience. I would not return after my trip on this occasion.

Great luxury stay

Customer review rating 5.0/5

Kao H. T. Friends - 02/04/2021 Confirmed reviews ALL

My girls and I have a very relaxed stay with you guys. Thanks for treating us comfortably!

Wonderful

Customer review rating 5.0/5

Shara Couples - 01/04/2021 Confirmed reviews ALL

Beautiful property, excellent sleep

Horrible garage experience, bad room

Customer review rating 1.5/5

José A. M. B. Families - 01/04/2021 Confirmed reviews ALL

Came to Chicago to get some rims, guy guiding the cars into garage said my car would fit. NEW rims ended completely scratched, the manager said insurance would contact me about it and haven’t gotten a call at all. Came into the hotel, room was extremely dirty, smelled like weed, horrible. Got a new room and it just wasn’t what I expected. Would never come back and would never recommend to anyone.

Very Dissatisfied

Customer review rating 1.5/5

Omar Couples - 01/04/2021 Confirmed reviews ALL

Very Dissatisfied, starting with parking situation not able to park our vehicle after almost 30 minutes of trying to find a space and our vehicle not fitting in there garage, there was to much noise in the walls with the pipes and and other weird noises we heard. Me and my wife didn't get any sleep due to all the noise. Not a good way to celebrate our anniversary.

Very Comfortable

Customer review rating 5.0/5

Audrey Families - 31/03/2021 Confirmed reviews ALL

Love the comfortable beds. Very clean and hospitable environment. Would definitely return.

Good location very nice views

Customer review rating 4.5/5

Luis V. Couples - 31/03/2021 Confirmed reviews ALL

I had an overall good experience here, will be back someday

Fun Family Staycation

Customer review rating 4.0/5

Amy Families - 29/03/2021 Confirmed reviews ALL

We booked a family package and had a wonderful time! It was a unique experience to have a room filled with kid friendly amenities right in the heart of the city. The views were wonderful and my kids had an awesome time enjoying all of the toys, in room movie and kid friendly touches like the dinosaur bath accessories! We had a great time and would love to come back again!

Will not return, would not recommend!

Customer review rating 0.5/5

Prior G. Couples - 27/03/2021 Confirmed reviews ALL

After giving them three visits I will not being staying there again. G. services is not helpful or responsive. They do not speak professionally nor do they find solutions to G. inquiries and are quick to tell you what they won't be able to do for you. They do no answer the phone in a timely manner. The food served by room service was not fresh. The music selection on the TV does not match any current format in any hotel. Cleanliness of the room was an 7-8 you would expect higher with all of the covid excuses flying around. G. want great service not excuses and if your paying over the top prices for room service it should reflex that.

Very good stay

Customer review rating 5.0/5

Sandra C. Families - 27/03/2021 Confirmed reviews ALL

Beautiful and clean room with very pleasant staff.

Ok. But had to wait forever for clean towels.

Customer review rating 3.5/5

Vydelia P. Couples - 26/03/2021 Confirmed reviews ALL

Ok. Expensive with nothing in return. Just ok.

Good

Customer review rating 3.5/5

Anonymous Couples - 26/03/2021 Confirmed reviews ALL

No microwave on the premises was the only downsize. Also the parking garage was complicated to exit.

perfect location, killer view

Customer review rating 5.0/5

Howard Friends - 24/03/2021 Confirmed reviews ALL

friendly staff, helped me whenever I asked

Great Stay!

Customer review rating 4.5/5

Donna Families - 23/03/2021 Confirmed reviews ALL

We had a great experience during out stay! Staff was kind and helpful and we were even able to check in early! We enjoyed a very nice dinner at the Palms as well.

Great experience

Customer review rating 5.0/5

Freda W. Families - 23/03/2021 Confirmed reviews ALL

We added the kids experience to our suite to celebrate our daughters birthday. Everything was setup perfectly and my kids had a wonderful experience. I would highly recommend!

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