Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,561 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,561 reviews

Customer review rating 5.0/5

Judy L. Friends - Confirmed reviews ALL

Wonderful

Dear Judy, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Deidra P. Couples - Confirmed reviews ALL

Awesome experience and customer service was outstanding

Dear Deidra, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Pamela S. Couples - Confirmed reviews ALL

We love the Swissotel Chicago, the staff always goes above and beyond to make our stay memorable. The front desk staff always upgrades us to a beautiful room if it is available without us even asking. The staff at the bar is amazing as well as the restaurant. We will continue to choose the Swissotel our favorite Chicago hotel .

Dear Pamela, Thank you for filling out our survey. I am so glad to hear that you have enjoyed your time with us at Swissotel Chicago, time and time again! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We look forward to welcoming you back for your next visit! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Bryan T. Couples - Confirmed reviews ALL

Well located, great room and environment

Dear Bryan, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Alexandra R. E. Business - Confirmed reviews ALL

The staff during EVERY interaction were friendly and helpful. I was warmly greeted when dropping my car at the valet, to the helpfulness of the registration staff, to the food and drink recommendations by the restaurant staff, and the custodial room care within the hallways. We choose this hotel as our business location - even though the conference we are staying at is in the building next door!

Dear Alexandra, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Other web-users rate our hotel

  • 1,463 reviews 9.1/10 Location
  • 2,356 reviews 8.2/10 Room
  • 2,059 reviews 8.5/10 Service
  • 60 reviews 4.8/10 WiFi
  • 744 reviews 8.3/10 Cleanliness
  • 423 reviews 4.4/10 Value
  • 182 reviews 8.8/10 Wellness Area
  • 122 reviews 6.3/10 Breakfast

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