Swissôtel Chicago

Customer review rating (ALL Rating) 4.5/5 3,561 reviews

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Swissôtel Chicago - Image 1
Swissôtel Chicago - Image 2
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Swissôtel Chicago - Image 4
323 East Upper Wacker Drive, 60601-9722 CHICAGO, United States

Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Telephone
Fax +1 312-268-8252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,561 reviews

TripAdvisor Rating  4.3/5  6,968 reviews

Certificate of excellence 2024

Awesome service!!

TripAdvisor rating 5.0/5

Ashley A TripAdvisor review

Dear H5275ZRashleya, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We will be sure to share your kind words with our staff, particularly Daisy. We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Breathtaking view of the lake and the city.

TripAdvisor rating 5.0/5

ieshau2021 TripAdvisor review

Dear ieshau2021, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We will be sure to share your kind words with our staff, particularly Daisy. We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

A Truly Exceptional Stay at Swissôtel Chicago

TripAdvisor rating 5.0/5

Professor Rebek... D Solo travel - TripAdvisor review

Dear Professor, Thank you so much for taking the time to leave us a thoughtful and detailed review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We will be sure to share your kind words with our staff, particularly Joseph, Kia and Mary. We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Billing and reservations mixups

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Ms. H., Thank you so much for taking the time to fill out our survey. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. I would like to sincerely apologize for that your stay fell short of your expectations, particularly regarding the incorrect information provided to you, as well as the billing errors that were made. We have shared your feedback with our leadership teams in order to improve our services and prevent this from happening in the future. We sincerely hope to have another opportunity to welcome you back to Swissotel Chicago so we can offer the experience you deserved. Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Good Stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Mr. C., Thank you so much for taking the time to fill out our survey. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,269 reviews 9/10 Location
  • 2,087 reviews 8.2/10 Room
  • 1,775 reviews 8.6/10 Service
  • 53 reviews 4.4/10 WiFi
  • 666 reviews 7.9/10 Cleanliness
  • 413 reviews 4.4/10 Value
  • 139 reviews 9/10 Wellness Area
  • 118 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.