Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,241 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,241 reviews

TripAdvisor Rating  4.5/5  6,815 reviews

Certificate of excellence 2024

Ask for a corner room!

TripAdvisor rating 5.0/5

fernandowr10 TripAdvisor review

A massive hotel in the middle of scenic architectural downtown Chicago; with great installations and superb attending, the room is awesome! Super comfy beds, excellent shower and an amazing view of thw Chicaco river and Lake Michigan. The location is at the heart of the city. The price matches the value described. Totally recommend it and will be coming back when Chicago is the destination again

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Swissotel goes above and beyond

TripAdvisor rating 5.0/5

Carol Q TripAdvisor review

We recently hosted a client event in Chicago and all of our guests stayed at the Swissotel through a block of rooms we secured. Many of our guests complimented the hotel saying how comfortable the beds were, how clean the rooms were as well as how knowledgeable and friendly the staff are. A great experience was had by all. It is also located in a great location. I personally received some exceptional customer service when I left some personal items in the room which were returned to me with ease. A special shout out to Angela, Lexi and Bailey for going above and beyond in every way. I would highly recommend this hotel for your next corporate event or for a personal stay.

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Angela, Lexi, Bailey and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Great location

Customer review rating 4.0/5

Brian P. Couples - Confirmed reviews ALL

We stayed one night as a stepping stone in our trip from Seattle to Greece. The hotel is well located and the room was fine. Lots of restaurants nearby as well as millennium Park. Great walking options near the hotel. The check in experience was very poor as only one person on duty. We had to wait 10 minutes. Not sure why the staff member did not ask for more help. Another staff member came out of the back room several times but ignored all of waiting. The bell staff were excellent and did a prompt and great job holding our luggage after checkout before we left for airport.

Dear Brian P., Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our apologies for the delays upon your arrival. We will review your feedback with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

Great location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Check in staff was amazing. All staff was friendly and welcoming

Dear Sharon P., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

great weekend in Chicago.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

beautiful room. All staff we encountered were friendly and professional. Great location and we would stay there again.

Dear Miel B., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

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Other web-users rate our hotel

  • 1,151 reviews 8.8/10 Location
  • 1,903 reviews 8.2/10 Room
  • 1,632 reviews 8.4/10 Service
  • 48 reviews 5.5/10 WiFi
  • 583 reviews 8/10 Cleanliness
  • 390 reviews 4.5/10 Value
  • 320 reviews 7.1/10 Food
  • 127 reviews 9.2/10 Wellness Area

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