Swissôtel Chicago 4 stars

Customer review rating 4.4/5 12,923 reviews
Swissôtel Chicago
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+ 17 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Rooms with a view. Each of our 661 rooms offer incredible views including the Chicago skyline, Lake Michigan, Navy Pier and Millennium Park. Our rooms feature a specialty Swiss Comfort Bed, 37-inch HD TV, a frameless glass shower

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Dry cleaning / IroningPaying
Catering
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Massage
  • Outdoor playground for children (Nearby)
  • Golf (Nearby)
  • Bicycles rental
Business services
  • 22 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722
chicago
united states

Tel: +1312 5650565

Fax: (+1)312 2688252

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    CHICAGO MIDWAY INTERNATIONAL APT At 20.92km / 13 miles

  • By plane

    CHICAGO O'HARE INTL AIRPORT   At 30.58km / 19 miles

GPS :41.88728, -87.619378

Our accommodations

Each of our 661 rooms feature a specialty Swiss Comfort Bed, 37 inch HD TV, Keurig coffee maker and frameless glass shower stall.

Classic King

  • Max. number of persons: 3
  • Area: From 30

Classic Double

  • Max. number of persons: 4
  • Area: From 30

Classic Riverview King

  • Max. number of persons: 3
  • Area: From 30

Classic Riverview 2 Double

  • Max. number of persons: 4
  • Area: From 30

Classic Lakeview King

  • Max. number of persons: 3
  • Area: From 30

Classic Lakeview Double

  • Max. number of persons: 4
  • Area: From 30

Pinnacle 1 King

  • Max. number of persons: 3
  • Area: From 30

Pinnacle 2 Double

  • Max. number of persons: 4
  • Area: From 30

Pinnacle Riverview 1 King

  • Max. number of persons: 3
  • Area: From 30

Pinnacle Riverview 2 Double

  • Max. number of persons: 4
  • Area: From 30

Pinnacle Lakeview 1 King

  • Max. number of persons: 3
  • Area: From 30

Pinnacle Lakeview 2 Double

  • Max. number of persons: 4
  • Area: From 30

Premier Corner King

  • Max. number of persons: 2
  • Area: From 40

Premier Corner King View

  • Max. number of persons: 2
  • Area: From 40

Junior Suite King

  • Max. number of persons: 4
  • Area: From 55

Executive Suite 1 King

  • Max. number of persons: 4
  • Area: From 70

Executive Suite 2 Double

  • Max. number of persons: 5
  • Area: From 70

Lifestyle Suite King

  • Max. number of persons: 4
  • Area: From 70

Lifestyle Suite View 1 King

  • Max. number of persons: 4
  • Area: From 70

Skyline Duplex Suite 1 King

  • Max. number of persons: 4
  • Area: From 111

Vitality Suite

  • Max. number of persons: 4
  • Area: From 102

Presidential Suite

  • Max. number of persons: 4
  • Area: From 185

Our restaurants and bars

THE PALM

Type of cuisine: Thematic cuisine

The Palm is home to aged beef and fresh seafood. This family owned business is a great experience and home to many local and global celebrities.

AMUSE

Type of cuisine: Other cooking style

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

AMUSE

Photo non contractuelle / Strictly non binding

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 4,267

  • Maximum capacity: 1,365 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Swissôtel Chicago

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

12,923 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,709 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Not worth the hassle

Customer review rating 4.4/5

Anonymous Families - 19/02/2020 Confirmed reviews ALL

Your systems went down and stood in the check in line for over an hour and half.

Great room and also a nice gym

Customer review rating 4.4/5

Andy C. Couples - 19/02/2020 Confirmed reviews ALL

Just in Chicago on an overnight stay. Had a corner king room and was totally worth it

Room 3801, very quiet and comfortable!!

Customer review rating 4.4/5

Michael G. Couples - 18/02/2020 Confirmed reviews ALL

First time, enjoyed the stay, great in room breakfast.!

Amazing Staff

Customer review rating 4.4/5

Nicole D. Families - 18/02/2020 Confirmed reviews ALL

From the moment we walked in we felt like we were at home. The entire staff went over and beyond to ensure our stay was a memorable one. Especially Nicole!

Fantastic staff & beautiful hotel

Customer review rating 4.4/5

Melisa W. Couples - 18/02/2020 Confirmed reviews ALL

Staff was incredible. Room was beautiful w a gorgeous view!

Poor check-in and a lot of wasted space

Customer review rating 4.4/5

James W. Couples - 18/02/2020 Confirmed reviews ALL

When we arrived to check in there was a line and the system was down and the check in process was extremely slow. We had dinner reservations so we had to leave and check in after dinner. When we returned at 9 pm there was still a line and some of the same people were in it. I feel it was wasted space because you have this tiny shower, I felt as if I was taking a shower on a cruise ship and a bathtub that was useless because no one takes baths in hotels.

Great View, but No value for All- Accor Membership !!

Customer review rating 4.4/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

The hotel is well located but it doesn't offer any single benefit for All-Accor membership. I have the Gold membership and they denied all benefits.

Great stay as always

Customer review rating 4.4/5

Wdw Business - 18/02/2020 Confirmed reviews ALL

I commute five days a week and stay in the same room at the Swiss weekly

Customer review rating 4.4/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

I was disappointed at how long it took to check in, waited over 20 minutes, then was not able to park in hotel do to it being full

Customer review rating 4.4/5

Cjn Couples - 18/02/2020 Confirmed reviews ALL

I booked a corner room but did not get. I got a room with a marginal view. A friend met us and booked a room that day and got a corner room with a great view for less money.

Surprised at unprofessionalism

Customer review rating 4.4/5

Kyle K. Friends - 18/02/2020 Confirmed reviews ALL

I had a lifestyle Suite, the room was not ready until 4 p.m. check in is at 3. At check-in I was not informed that my credit card was maxed. I have other credit cards in my wallet I could have easily swapped out. At 9 p.m. after dinner when my guests and I tried to re-enter my room the room keys did not work. The hotel management deactivated our keys instead of calling me emailing me or simply leaving a note under the door that my credit card was not accepted. This was very embarrassing and the elevators were busy it took 45 min to get the situation resolved. I'm shocked the situation was handled the way it was.

Beautiful View

Customer review rating 4.4/5

Rick B. Couples - 18/02/2020 Confirmed reviews ALL

Excellent stay. The room was spectacular...corner unit on the 25th floor...best views ever. I would suggest upgrading the washroom as it does a little injustice for the rest of the room, but other than that beautiful hotel.

great location great view nice room

Customer review rating 4.4/5

Krystyna M. Families - 18/02/2020 Confirmed reviews ALL

The location is perfect.We could walk to most famous places in city.View from the room let us experience the atmosphere of city.I was disappointed only with bathroom. There was mold in shower. I would not surprise if I see it in motel.In hotel that is in the center $300 per night that was unacceptable.I was staying only one night so I did not even time to file complain at time of staying.In bathroom we had only 2 big towels with 4 ppl staying that was not enough but I got them after calling . I was also disappointed with $100 extra I paid at the stay for parking and amenities .Except for those great place to stay

Great Experience

Customer review rating 4.4/5

Chad C. Couples - 18/02/2020 Confirmed reviews ALL

From the cleanliness and size of the room, to the beautiful view and easy valet parking (not to mention great communication), this is the ideal place to stay while in Chicago. Looking onto Lake Michigan and Navy Pier at night while being a short ride (or walk) to almost everything, this hotel had a lot to offer.

Meh...

Customer review rating 4.4/5

Cassandra N. Families - 18/02/2020 Confirmed reviews ALL

Terrible check-in process. Waited over an 1.5hrs to check in with 2 small children. Room although updated was tired and I was given a room with only a shower—again with 2 small children not practical. Bartenders were rude downstairs and overall staff seemed like you were inconveniencing then when asked a question.

Excellent service and staff

Customer review rating 4.4/5

Jeffrey V. Families - 18/02/2020 Confirmed reviews ALL

We had a great time for a two day trip. The front desk staff was so attentive to our needs and were very accommodating.

Great stay!

Customer review rating 4.4/5

Marie M. Business - 17/02/2020 Confirmed reviews ALL

The only thing I think ought to be improved is the waiting time to check in. The past three for four times I've stayed at the Swissotel, I've had to wait in line 10-15 minutes to check in because only one or two employees are at the receptionist desk.

Customer review rating 4.4/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Would have preferred a room not next time the elevator. I was moved to another room in the 4th floor overlooking the driveway.

Excellent location for Lyric Opera

Customer review rating 4.4/5

P L. S. Couples - 14/02/2020 Confirmed reviews ALL

Disappointed the pool is gone. Also miss the buffet breakfast.

Great hotel! Great employees!

Customer review rating 4.4/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Everything was great!

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