Swissôtel Chicago 4 stars

Everyone very friendly and helpful

Came for a couples get away and stayed in the luxury suite, everything was setup on arrival and the staff was so accommodating. The views were beautiful. Finding parking was difficult but we figured it out. Loved our stay!!!

My stay here at the Swiss was phenomenal. The security, front desk crew and everyone that was involved made my stay beautiful. Brittany was great to work with and answered any questions that I had in regards to the presidential suite. I can never just book a regular room anymore, I must have the penthouse suite! Thanks so much for all of the accommodations and professional staff!

we were not informed at the time of booking that housekeeping services were not available and that the hotel restaurant was closed for breakfast. the hotel looked very worn on this stay. additionally there was trash piled up in the hallways and the hotel seemed understaffed.

Great hotel, friendly staff, and easy to get around in the hotel. The rooms are amazing, very clean and comfortable. The views of Chicago are gorgeous and the bathrooms in the rooms are super luxurious.

Parking is terrible it’s too expensive

Great food and rooms. Very quiet hotel.

First time at the hotel, will not be the last time.

The location was great! The views from our room was nice and the bed was super comfortable. The only con was the parking situation.. there needs to be more signs showing where to go and it’s a super tight squeeze! An elevator would be nice, but we had to climb some stairs first (thank goodness we were both fit lol)

We were part of a wedding and our stay was very nice. Our room was very clean and quiet. The staff was very helpful. The hotel lobby and elevators were very clean. We enjoyed a beautiful brunch on the 42nd floor. Under the current Covid circumstances, the hotel and it's staff did a tremendous job making us feel very safe and special. It was truly a wonderful and memorable weekend.

This was my 2nd stay at the Swissôtel. The first time was amazing and I loved my experience which is why I went back. However, this second trip had disappointing customer service and holes in our bedsheets. I will not be returning.

My major complaint is as follows: I booked a room in advance with guaranteed parking. I arrived to find that there was no parking left and I was left to fend for my own on the busiest weekend in more than a year in Chicago. Beyond that, it appeared that there was valet parking, but directions were not clear and in fact I was just supposed to pull my car near the door and check in before anything else. The whole parking fiasco cost me two hours of time to solve on my own. It was one of the worst hotel experiences of my life - I simply wish I would have been notified in advance that all parking was gone at the hotel or maybe had it not been presold.

It not necessary to discontinue bellman services. Did not appreciate lack of eating place for breakfast or for that matter any other time except for the ridiculously expensive Palm. Self parking a real pain for a senior citizen such as myself.

Front desk upgraded our suite, provided a rollaway bed. Suite was AMAZING. Was super pleased with the front desk staff's helpfulness and ability to help out.

The view was astounding and the service was impeccable. The guy at the front desk (Keenan, I think) remembered my name and was very pleasant. But the sheet came up on the bed to reveal a filthy mattress underneath. That was pretty disconcerting, and made it difficult to sleep. But overall, I think this hotel is a great value and would stay there again.