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Swissôtel Chicago 4 stars

Customer review rating 4.4/5 13,595 reviews

ALLSAFE approved hotel

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Swissôtel Chicago
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+ 15 Services

Hotel extras

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing Paying
  • Cash machine
Catering
  • 2 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • Massage Paying
  • Outdoor playground for children (nearby)
  • Boat excursions
  • Bicycles rental Paying
Business services
  • 22 Meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 chicago
united states

Tel: +1312 5650565

Fax: (+1)312 2688252

Check-in from 15h00

Check out up to 12h00

  • By plane

    CHICAGO MIDWAY INTERNATIONAL APT At 20.92km / 13 miles

  • By plane

    CHICAGO O'HARE INTL AIRPORT   At 30.58km / 19 miles

GPS :41.88728, -87.619378

Our accommodation(s)

You'll feel right at home in the heart of the Windy City in one of our 662 spacious rooms, suites and lofts. Savour sweeping views amid functional, Alpine-inspired interior design, luxe amenities and up-to-the-minute entertainment technology.

Our restaurants and bars

AMUSE

Type of cuisine: Bistro

In accordance with requirements from local authorities, we will be operating with necessarily restricted services. Amuse Bar and Lounge is open only for breakfast offering Grab and Go items Friday through Sunday from 8:00AM - 11:00AM.

THE PALM

Type of cuisine: Thematic cuisine

The Palm is home to aged beef and fresh seafood. This family owned business is a great experience and home to many local and global celebrities. Following the requirements from local authorities, we will be operating with necessarily restricted services.

AMUSE

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 4,267

  • Maximum capacity: 1365 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Swissôtel Chicago

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,595 reviews

TripAdvisor Rating 4.0/5

5,823 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Location, Nice Amenities

Customer review rating 4.0/5

Jerry V. Business - 20/09/2021 Confirmed reviews ALL

Good location for walking to restaurants. Nice fitness center. Perfect location for my business trip to Chicago.

Dear Jerry V., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, good stay, good conference

Customer review rating 4.5/5

Gib W. Business - 20/09/2021 Confirmed reviews ALL

Easy access, great location, very good conference facility.

Dear Gib W., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay!

Customer review rating 5.0/5

Anonymous Business - 20/09/2021 Confirmed reviews ALL

I had a great time staying at Swissotel Chicago! Check in was quick and easy. I had a beautiful room and view on the 35th floor. The hotel is in a great location with lots to see nearby. Next time I'm in Chicago I will definitely be staying here!

Dear Eli S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great view

Customer review rating 4.5/5

Sully Business - 20/09/2021 Confirmed reviews ALL

Nicely situated right next to “the Bean” and the pier. Clean and “fairly” friendly staff

Dear Ioana S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing stay!!!

Customer review rating 5.0/5

Ffreeland Families - 20/09/2021 Confirmed reviews ALL

We brought two kids, a sitter and myself / husband - and we had so much space! We heard about their kids suite, and needed to check it out. In town for a wedding, we needed space and stuff to do. The hotel provided so many toys, coloring, activities etc in the room - I needed nothing!! Greeted my eldest son with chocolate milk and fancy popcorn upon arrival, and he was LOVING it. The stay was great, the suite was amazing and the view was even better. They were kind and helped us with anything and everything, EVEN with a packed hotel and JUST opening again from Covid. Really loved it, and we'll be back again. -Happy parents :)

Dear Felicia F., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Less than average. Won’t come back

Customer review rating 2.5/5

Anonymous Business - 20/09/2021 Confirmed reviews ALL

Staff are not friendly. I had to call accounting for a question on my folio and the person I spoke to also was rude.

Great location

Customer review rating 5.0/5

Mike G. Families - 20/09/2021 Confirmed reviews ALL

Clean well maintained room with a great view

Dear Mike G., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best family stay ever!!

Customer review rating 5.0/5

Laura P. Families - 19/09/2021 Confirmed reviews ALL

We had the most amazing time at the Swissotel Chicago. We are seasoned travelers and have struggled to still enjoy big-city travel as we entered parenthood. Hotels never seemed to cater to families, some even lacking in adjoining rooms. I’m soooo happy that the Swissotel Chicago offers the VIP Kids suite. It was worth every penny and we loved every minute there- so comfortable, roomy, well-appointed, not to mention the stunning views. Already planning next year’s visit.

Dear Laura P., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dissatisfied

Customer review rating 1.0/5

Rena R. Couples - 18/09/2021 Confirmed reviews ALL

We called and reserved a king room and revived a confirmation email saying it was a king room as well. It was our anniversary so we wanted to make sure we had a king. When we arrived at your hotel we had 2 queen beds. We then called down to front desk to tell them this is not what we reserved and payed for. They then said it’s “first come first serve” for king beds and that they did not have any more king beds available. This was unacceptable. I have never made a reservation at a hotel and not received what I reserved. We called the manager and left VM but never received a return call back. We will never stay here again. Horrible customer service.

Dear Ms. R., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the interruption to your comfort. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Batio
Customer review rating 1.5/5

Terance A. Families - 18/09/2021 Confirmed reviews ALL

I was put in an room that wasn’t clean and parking was supposed to be 60$ I was charged 80$

Dear Mr. A., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the interruption to your comfort. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

Best avoided

Customer review rating 1.5/5

Out O. T. V. Couples - 18/09/2021 Confirmed reviews ALL

The place was chosen for the view. I even paid extra to get a top floor, with a better view. Let's just ignore the fact that the moment after you book they offer to upgrade all amenities at a significant discount at check-in: I paid for it in full and in advance. What I got is a floor halfway through. Hardly the worst thing ever, but a disappointment that wasn't worth the extra paid for it.

Dear Gilad, Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the interruption to your comfort. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Batio
Customer review rating 4.5/5

Anniversary T. Couples - 18/09/2021 Confirmed reviews ALL

Our check in with Raquel was wonderful she was very nice. Sandra/Sondra in housekeeping was just as pleasant. We had a bartender on Friday made our stay just as great as the others I am so sad I forgot his name.

Dear Steve V., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice

Customer review rating 4.0/5

Cassidy S. Couples - 18/09/2021 Confirmed reviews ALL

Very nice hotel. Was disappointed the pool had been removed.

Dear Cassidy S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good View

Customer review rating 0.5/5

Cesar Couples - 18/09/2021 Confirmed reviews ALL

I had worst experience when I arrive. The valet parking people were not professional at all. I stood there waiting for while before they came to talk to me.

Dear Mr. C., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the interruption to your comfort. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

Great experience

Customer review rating 5.0/5

Anonymous Families - 17/09/2021 Confirmed reviews ALL

This was our first time at the Swissotel, and we thoroughly enjoyed it. While it was a little over our normal budget, we had to stay because of a wedding. We felt it was worth every penny, and were very impressed.

Dear Amy W., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Anonymous Couples - 17/09/2021 Confirmed reviews ALL

Excellent

Dear Mark S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful staff.

Customer review rating 4.5/5

Dawn D. Families - 17/09/2021 Confirmed reviews ALL

From the moment I checked in the staff went out of their way to make me comfortable. Very courteous staff. Clean rooms. I was very satisfied and will be back every time I come back to Chicago.

Dear Dawn D., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location ^ spectacular views!!

Customer review rating 3.5/5

Dave Couples - 17/09/2021 Confirmed reviews ALL

The hotel is located right next to the Chicago River and right between Lake Michigan & the Magnificent Mile. Only blocks to Navy Pier, Magnificent Mile, and Millennium Park, and the River Walk is right out the front door. The views from the rooms are spectacular, with the lake, river, and incredible skyline just outside your window. My only complaints are access and parking while checking in (super small half-round lot), and the bathrooms need updating and better maintenance.

Dear Mr. S., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

The view was amazing!

TripAdvisor rating 4.0/5

benjaminrR848IT Business - 25/02/2017 TripAdvisor review

The view was astounding and the service was impeccable. The guy at the front desk (Keenan, I think) remembered my name and was very pleasant. But the sheet came up on the bed to reveal a filthy mattress underneath. That was pretty disconcerting, and made it difficult to sleep. But overall, I think this hotel is a great value and would stay there again.

Dear benjaminrR848IT, Thank you for your feedback in regards to your stay with us. We are pleased that Keenan was able to make your stay memorable as we pride ourselves in the service that we provide. We are disappointed that their was cleanliness issues with your room and for this we are very sorry. We will share your feedback with our Housekeeping team as we take this very seriously. We do hope to see you again. Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

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