Swissôtel Chicago 4 stars

I was displeased with the registration staff. I was informed they did not have my reservation, despite the fact I booked directly through the hotel. While mistakes happen and are forgivable, I was mostly dissatisfied with how the staff communicated with me. They did not apologize for losing my reservation, and treated me as if I was fabricating my reservation. Also, our shower did not work well in our room. The water did not get hot the first time you would turn it on, even after letting it run for approximately 10 minutes. Once we would turn it off and on a few times it would turn hot. After my experience during check-in, it did not seem as if it would be helpful to contact staff to see if this could be remedied. I had previously stayed at the hotel a while back and LOVED my stay. I was quite eager to return due to my previous experience. I would not return after my trip on this occasion.

My girls and I have a very relaxed stay with you guys. Thanks for treating us comfortably!

Beautiful property, excellent sleep

Came to Chicago to get some rims, guy guiding the cars into garage said my car would fit. NEW rims ended completely scratched, the manager said insurance would contact me about it and haven’t gotten a call at all. Came into the hotel, room was extremely dirty, smelled like weed, horrible. Got a new room and it just wasn’t what I expected. Would never come back and would never recommend to anyone.

Very Dissatisfied, starting with parking situation not able to park our vehicle after almost 30 minutes of trying to find a space and our vehicle not fitting in there garage, there was to much noise in the walls with the pipes and and other weird noises we heard. Me and my wife didn't get any sleep due to all the noise. Not a good way to celebrate our anniversary.

Love the comfortable beds. Very clean and hospitable environment. Would definitely return.

I had an overall good experience here, will be back someday

We booked a family package and had a wonderful time! It was a unique experience to have a room filled with kid friendly amenities right in the heart of the city. The views were wonderful and my kids had an awesome time enjoying all of the toys, in room movie and kid friendly touches like the dinosaur bath accessories! We had a great time and would love to come back again!

After giving them three visits I will not being staying there again. G. services is not helpful or responsive. They do not speak professionally nor do they find solutions to G. inquiries and are quick to tell you what they won't be able to do for you. They do no answer the phone in a timely manner. The food served by room service was not fresh. The music selection on the TV does not match any current format in any hotel. Cleanliness of the room was an 7-8 you would expect higher with all of the covid excuses flying around. G. want great service not excuses and if your paying over the top prices for room service it should reflex that.

Beautiful and clean room with very pleasant staff.

Ok. Expensive with nothing in return. Just ok.

No microwave on the premises was the only downsize. Also the parking garage was complicated to exit.

friendly staff, helped me whenever I asked

We had a great experience during out stay! Staff was kind and helpful and we were even able to check in early! We enjoyed a very nice dinner at the Palms as well.

We added the kids experience to our suite to celebrate our daughters birthday. Everything was setup perfectly and my kids had a wonderful experience. I would highly recommend!