Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,278 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,278 reviews

Customer review rating 1.5/5

Samantha J. Friends - Confirmed reviews ALL

The staff was rude. The wait for food was ridiculous. The parking is extremely expensive and awful. Definitely won’t be choosing a Swissôtel for future travel.

Good afternoon, Samantha, Thank you for staying with us and for taking the time to share your feedback. I am sincerely sorry to hear about your experience. The level of service you described, along with the excessive wait for your food and the challenges you encountered with parking, fell well short of the standards we strive to provide our guests. As a gesture of goodwill, we would like to offer you a complimentary room upgrade on a future stay should you choose to give us another opportunity to welcome you back. I would also appreciate any additional details you can share regarding the staff interactions you found rude. Understanding what occurred will help us address the matter directly and use the feedback as part of our ongoing training and development efforts to improve the guest experience. Thank you again for your candid feedback. We value your business and hope to have the opportunity to restore your confidence in us in the future. Best, Alfred Batio Swissotel Chicago

Customer review rating 4.0/5

Tim S. Families - Confirmed reviews ALL

Overall, we were happy with our stay at Swissotel. We had graduation events at the Navy Pier, and the location was perfect. We had a very nice room with a river view that we received at a great price, and the room itself was clean, with one exception. The shower tile had black mold growing on the grout, which was very noticeable. All of the hotel staff were extremely friendly and helpful. No complementary bottled water was provided in the room, and it cost $6 for a bottle at the 24/7 kiosk. Thankfully, there was a CVS about a block away. The alcohol prices were expensive, but they are expensive in general in this part of Chicago. The charge a daily fee, but they give a credit of $30 back if you eat breakfast or drink at the bar. Breakfast grab and go food was above average, so that was a good deal. Overall, Swissotel is a great place to stay.

Customer review rating 5.0/5

Wendy O. Business - Confirmed reviews ALL

#1 The staff at this hotel are committed to making the customer feel at home and provides an elite experience. Location Location Location... You are in walking distance form all that Chicago has to offer. Most views are of the Riverwalk and the layout promotes quiet, private

Dear Wendy, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Marisa J. I. Business - Confirmed reviews ALL

Assistant manager was very pleasant and I was thrilled she put me on a higher floor for my short business trip. I loved my room, view and bed!

Dear Marisa, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 3.0/5

Taimur I. Couples - Confirmed reviews ALL

Hotel stay itself was good but self parking situation terrible,need to do better

Other web-users rate our hotel

  • 1,464 reviews 9.2/10 Location
  • 2,310 reviews 8.1/10 Room
  • 2,007 reviews 8.4/10 Service
  • 58 reviews 4.8/10 WiFi
  • 752 reviews 8.4/10 Cleanliness
  • 177 reviews 8.9/10 Wellness Area
  • 124 reviews 6.1/10 Breakfast
  • 63 reviews 0.5/10 Pool

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