Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,651 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,651 reviews

TripAdvisor Rating  4.3/5  7,289 reviews

Certificate of excellence 2025

Great hotel with amazing service

TripAdvisor rating 5.0/5

elijaras TripAdvisor review

Great location, close to several restaurants and parks. Simona E checked us in with a nice smile and great service, and upgraded us to a higher floor with amazing views! Thank you, Simona! The room was clean, comfortable, and had good wifi. I was able to work remotely while drinking the complimentary coffee. The hotel lobby was nicely decorated, with a fun, warm atmosphere. Overall, great value, and I would stay here again.

Quiet Location near Everything

TripAdvisor rating 5.0/5

Travel2Adventure150 TripAdvisor review

The hotel is close to all the great city attractions and yet just far enough away to be separated from the noise. Walk to Navy Pier, Michigan Avenue shopping, parks, museums, the beach or take a taxi, it’s all close by. Bed was very comfortable, the safe and mini fridge were useful but the view was the best. Love the large windows that look out over the city and River. And the room was super quiet. I don’t usually sleep well in hotels due to noise from the hall but this room was well insulated from exterior noise. Will definitely stay here again.

Excellent service

TripAdvisor rating 5.0/5

Justin B TripAdvisor review

Excellent service and making sure our accommodations were all taken care of. Called to the front desk for extra towels and asked for a late check out and Kia made sure that was taken care of no problem.

Dear Justin, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Wonderful staff and a perfect location

TripAdvisor rating 5.0/5

zachharp TripAdvisor review

The staff was wonderful at Swissotel. Shout out to Kia and Mohammad at the concierge desk. The check in was seamless and the hotel helped us out with a delayed canceled and delayed flight situation. A great stay - this will be the go to spot in Chicago when in town.

Dear Zach, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Christmas stay

TripAdvisor rating 5.0/5

A8705XHlauras TripAdvisor review

Hotel was conveniently located and beautifully decorated for Christmas! Our service at the front desk was exceptional! Thank you, Kia for providing us with a late check out! Very reasonably priced for the caliber of the hotel

Dear Laura, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,486 reviews 9.1/10 Location
  • 2,373 reviews 8.2/10 Room
  • 2,061 reviews 8.6/10 Service
  • 62 reviews 5/10 WiFi
  • 738 reviews 8.4/10 Cleanliness
  • 178 reviews 8.6/10 Wellness Area
  • 121 reviews 5.8/10 Breakfast
  • 62 reviews 0.5/10 Pool

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