Swissôtel Chicago

Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.3/5 2,010 reviews

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Hotel extras

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

ALLSAFE approved hotel

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

You'll feel right at home in the heart of the Windy City in one of our 662 spacious rooms, suites and lofts. Savour sweeping views amid functional, Alpine-inspired interior design, luxe amenities and up-to-the-minute entertainment technology.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,010 reviews

TripAdvisor Rating  4.0/5  6,063 reviews

Great Hotel for business meetings!

TripAdvisor rating 5.0/5

196christopherr Business - TripAdvisor review

We stayed at the Swissotel for business meetings and really enjoyed the stay. Clean, nice rooms and friendly staff. Shout out to Cedric in Valet, very friendly and professional. Thanks for the great service, Swissotel Chicago!

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Cedric and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Never disappoints

TripAdvisor rating 5.0/5

shark32 Families - TripAdvisor review

Swissotel is our favorite hotel in Chicago. The service, food, and room are always outstanding. I love the staff. We booked the Kid's Suite with an adjoining suite. It was my son's birthday, and there was a personalized happy birthday sign and milk and cookies delivered to the room. The Swiis is a fantastic hotel.

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Nice hotel; friendly staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Comfortable hotel room and conference rooms.

Dear Jules S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

Shuttle should of not taken us back to hotel!!!!

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Room nice, shuttle just came from hotel thru all the independence stuff stopping traffic so in return it took THREE HOURS TO RETURN FROM ADLER NEVER SHOULD OF PUT US IN THAT CROWD HITTING BUS SPRAYING BUS WITH BEER! UNACCEPTABLE!!

Dear Stephanie S., Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

Overall nice experience, parking is a nightmare. Also google maps makes it difficult to get to the hotel in a car.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Not having wifi extend to the exit for parking was terrible. Had to re-park my car and activate the wifi again to leave your parking garage!!

Dear Drew B., Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

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Other web-users rate our hotel

  • 987 reviews 8.1/10 Location
  • 1,547 reviews 8.1/10 Room
  • 1,313 reviews 7.3/10 Service
  • 27 reviews 7.4/10 WiFi
  • 554 reviews 7.1/10 Cleanliness
  • 310 reviews 3.7/10 Value
  • 74 reviews 8.1/10 Wellness Area
  • 67 reviews 5/10 Breakfast

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