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Swissôtel Chicago 4 stars

Customer review rating 4.4/5 13,260 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Swissôtel Chicago
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+ 13 Services

Hotel extras

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing Paying
  • Cash machine
Catering
  • 2 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • Massage Paying
  • Outdoor playground for children (nearby)
  • Boat excursions
  • Bicycles rental Paying
Business services
  • 22 Meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 chicago
united states

Tel: +1312 5650565

Fax: (+1)312 2688252

Check-in from 15h00

Check out up to 12h00

  • By plane

    CHICAGO MIDWAY INTERNATIONAL APT At 20.92km / 13 miles

  • By plane

    CHICAGO O'HARE INTL AIRPORT   At 30.58km / 19 miles

GPS :41.88728, -87.619378

Our accommodation(s)

You'll feel right at home in the heart of the Windy City in one of our 662 spacious rooms, suites and lofts. Savour sweeping views amid functional, Alpine-inspired interior design, luxe amenities and up-to-the-minute entertainment technology.

Classic King

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft

Classic Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Classic Riverview King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic Riverview 2 Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Classic Lakeview King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic Lakeview Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Pinnacle 1 King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Pinnacle 2 Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Pinnacle Riverview 1 King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Pinnacle Riverview 2 DoubleNon contractual photo

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Pinnacle Lakeview 1 King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Pinnacle Lakeview 2 Double

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Premier Corner King

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft

Premier Corner King View

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft

Classic 1 King Wheelchair

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 1 King Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 1 King Roll-In

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 2 Double Wheelchair

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 2 Double Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Classic 2 Double Roll-In

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Lakeview 1 King Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Lakeview 2 Double Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Riverview 1 King Wheelchair

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft

Riverview 2 Double Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Riverview 1 King Roll-In

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft

Riverview 2 Double Roll-In

Accessible room
  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Hospitality Room

  • Max. number of persons: 2

Our restaurants and bars

THE PALM

Type of cuisine: Thematic cuisine

The Palm is home to aged beef and fresh seafood. This family owned business is a great experience and home to many local and global celebrities. Following the requirements from local authorities, we will be operating with necessarily restricted services.

AMUSE

Type of cuisine: Bistro

In accordance with requirements from local authorities, we will be operating with necessarily restricted services. Amuse Bar and Lounge is open only for breakfast offering Grab and Go items Friday through Sunday from 8:00AM - 11:00AM.

AMUSE

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 4,267

  • Maximum capacity: 1365 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Swissôtel Chicago

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,260 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,780 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great

Customer review rating 5.0/5

Jgroyp Couples - 11/06/2021 Confirmed reviews ALL

Great experience breathtaking view

Dear Craig J., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 2.5/5

Anonymous Business - 10/06/2021 Confirmed reviews ALL

I arrived late, after the kitchen was closed, so I ordered grubhub. Your security would not let the grubhub driver deliver to my room, even though I have a disability and it is difficult and pain for me to walk from the room all the way down to the lobby. Grossly disappointed with the lack of disability accommodations.

Dear Angela M., Thank you for taking the time to share your comments concerning your stay at the Swissôtel Chicago. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. For security reasons, we do not allow delivery personnel to go up to room to drop off food. In the case where either us or the front desk is notified by the guest that he/she has a disability, we will allow the food to be dropped off to the guest by the driver or with a security escort if available. However, you stated that it was handled differently. Can you please provide more feedback in order to further investigate the issue? Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely,

Beautiful Location...

Customer review rating 5.0/5

Abbey J. Business - 10/06/2021 Confirmed reviews ALL

Staff was lovely and service was excellent..

Dear Abbey J., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not super impressed

Customer review rating 2.5/5

Jd Business - 10/06/2021 Confirmed reviews ALL

When I checked in the woman was super rude. Very under impressed.

Dear Ms. D., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I sincerely apologize to hear of the rudeness at the front desk. At your convenience, I would appreciate the opportunity to speak with you and gather more details on your experience as a coaching tool for the team. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Batio al…

Refreshing

Customer review rating 5.0/5

Anonymous Business - 09/06/2021 Confirmed reviews ALL

The entire staff was accommodating from the front entrance attendant to the guest services staff. The room was clean and had breathtaking views of downtown Chicago.

Dear Marrio G., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Anonymous Friends - 08/06/2021 Confirmed reviews ALL

Everyone very friendly and helpful

Dear James P., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Easy to find, best staff and the room was beautiful

Customer review rating 4.5/5

Hope Couples - 08/06/2021 Confirmed reviews ALL

Came for a couples get away and stayed in the luxury suite, everything was setup on arrival and the staff was so accommodating. The views were beautiful. Finding parking was difficult but we figured it out. Loved our stay!!!

Dear Azmen W., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay!!!

Customer review rating 5.0/5

Briana A. Families - 08/06/2021 Confirmed reviews ALL

My stay here at the Swiss was phenomenal. The security, front desk crew and everyone that was involved made my stay beautiful. Brittany was great to work with and answered any questions that I had in regards to the presidential suite. I can never just book a regular room anymore, I must have the penthouse suite! Thanks so much for all of the accommodations and professional staff!

Dear Briana D., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not as expected

Customer review rating 2.0/5

Cmh Couples - 07/06/2021 Confirmed reviews ALL

we were not informed at the time of booking that housekeeping services were not available and that the hotel restaurant was closed for breakfast. the hotel looked very worn on this stay. additionally there was trash piled up in the hallways and the hotel seemed understaffed.

Dear Richard B., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our leadership team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Very nice hotel, I love the location in the Chicago loop on wacker.

Customer review rating 5.0/5

Aaron B. Couples - 07/06/2021 Confirmed reviews ALL

Great hotel, friendly staff, and easy to get around in the hotel. The rooms are amazing, very clean and comfortable. The views of Chicago are gorgeous and the bathrooms in the rooms are super luxurious.

Dear Aaron b., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was a nice place to stay service was good if not great

Customer review rating 3.5/5

Alton W. Solo - 07/06/2021 Confirmed reviews ALL

Parking is terrible it’s too expensive

Dear Alton W., Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent

Customer review rating 5.0/5

Curt Couples - 06/06/2021 Confirmed reviews ALL

Great food and rooms. Very quiet hotel.

Dear Curt J., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In-State getaway

Customer review rating 4.5/5

Dr M. Families - 04/06/2021 Confirmed reviews ALL

First time at the hotel, will not be the last time.

Dear Melvin H., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.5/5

Andy Friends - 04/06/2021 Confirmed reviews ALL

The location was great! The views from our room was nice and the bed was super comfortable. The only con was the parking situation.. there needs to be more signs showing where to go and it’s a super tight squeeze! An elevator would be nice, but we had to climb some stairs first (thank goodness we were both fit lol)

Dear Andrye D., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Patti M. Families - 04/06/2021 Confirmed reviews ALL

We were part of a wedding and our stay was very nice. Our room was very clean and quiet. The staff was very helpful. The hotel lobby and elevators were very clean. We enjoyed a beautiful brunch on the 42nd floor. Under the current Covid circumstances, the hotel and it's staff did a tremendous job making us feel very safe and special. It was truly a wonderful and memorable weekend.

Dear Patricia M., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 3.0/5

Anonymous Couples - 03/06/2021 Confirmed reviews ALL

This was my 2nd stay at the Swissôtel. The first time was amazing and I loved my experience which is why I went back. However, this second trip had disappointing customer service and holes in our bedsheets. I will not be returning.

Dear Luca W., Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Major issues with parking

Customer review rating 2.0/5

Brian B. Families - 03/06/2021 Confirmed reviews ALL

My major complaint is as follows: I booked a room in advance with guaranteed parking. I arrived to find that there was no parking left and I was left to fend for my own on the busiest weekend in more than a year in Chicago. Beyond that, it appeared that there was valet parking, but directions were not clear and in fact I was just supposed to pull my car near the door and check in before anything else. The whole parking fiasco cost me two hours of time to solve on my own. It was one of the worst hotel experiences of my life - I simply wish I would have been notified in advance that all parking was gone at the hotel or maybe had it not been presold.

Dear Brian B., Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not nearly as good as in the past.

Customer review rating 2.0/5

Edward F. Families - 03/06/2021 Confirmed reviews ALL

It not necessary to discontinue bellman services. Did not appreciate lack of eating place for breakfast or for that matter any other time except for the ridiculously expensive Palm. Self parking a real pain for a senior citizen such as myself.

Dear Edward f., Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 5.0/5

Anonymous Families - 03/06/2021 Confirmed reviews ALL

Front desk upgraded our suite, provided a rollaway bed. Suite was AMAZING. Was super pleased with the front desk staff's helpfulness and ability to help out.

Dear Tara C., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The view was amazing!

TripAdvisor rating 4.0/5

benjaminrR848IT Business - 25/02/2017 TripAdvisor review

The view was astounding and the service was impeccable. The guy at the front desk (Keenan, I think) remembered my name and was very pleasant. But the sheet came up on the bed to reveal a filthy mattress underneath. That was pretty disconcerting, and made it difficult to sleep. But overall, I think this hotel is a great value and would stay there again.

Dear benjaminrR848IT, Thank you for your feedback in regards to your stay with us. We are pleased that Keenan was able to make your stay memorable as we pride ourselves in the service that we provide. We are disappointed that their was cleanliness issues with your room and for this we are very sorry. We will share your feedback with our Housekeeping team as we take this very seriously. We do hope to see you again. Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

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