Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,347 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,347 reviews

Customer review rating 5.0/5

Joyce P. Business - Confirmed reviews ALL

Everyone was kind and hospitable.

Customer review rating 4.0/5

Edward F. Business - Confirmed reviews ALL

No room at the McCormick Hyatt, so chose the Swissotel. I found the hotel very comfortable. Check out - requested 1:15 PM to allow me to finish the meeting that brought me to Chicago. Anthony, a morning supervisor was "cold" and "insensitive" when informing me that my request could not be accommodated. Paige confirmed this an hour later but with sensitivity and appreciation of my circumstances. Same response but his was a true negative.

Dear Edward, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! However, I am so sorry to hear about your initial experience at the Front Desk. Your feedback is vital to our continual growth and improvement as a hotel, and we will communicate this to our leaders in hopes of improving our operation and service. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 2.5/5

Andres J. Solo - Confirmed reviews ALL

​I opted into the "Skip the Clean" program at Swissôtel Chicago, declining housekeeping for four days to receive the promised $10 daily food credit. ​Despite following all instructions, the hotel refused to honor the $40 total credit at checkout, offering only excuses. It is frustrating to see a major hotel promote a "green" initiative and then fail to deliver the incentive. Very poor service and lack of transparency. Avoid this program—they don't follow through.

Customer review rating 5.0/5

Wendy B. Business - Confirmed reviews ALL

We were there 4 nights and had a wonderful experience, great food, excellent views, easy to access highways and perfect location with a nice view of the lake.

Dear Wendy, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 4.5/5

Ashley M. Business - Confirmed reviews ALL

My experience with the property is always stellar from first point of contact to check-out and leave.

Dear Ashley, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Other web-users rate our hotel

  • 1,426 reviews 9.2/10 Location
  • 2,281 reviews 8/10 Room
  • 1,987 reviews 8.4/10 Service
  • 53 reviews 3.9/10 WiFi
  • 724 reviews 8.3/10 Cleanliness
  • 397 reviews 4.2/10 Value
  • 176 reviews 8.7/10 Wellness Area
  • 123 reviews 6.1/10 Breakfast

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