Blending Swiss hospitality with Chicago’s vibrant spirit, Swissôtel Chicago is a luxury hotel in downtown Chicago, offering 662 modern rooms and suites, 65,000 square feet of flexible event space, and two dining outlets. Ideal for business and leisure travelers, the hotel provides personalized service, contemporary comfort, and thoughtful amenities to enhance every stay.
Experience European elegance in our iconic all-glass tower offering panoramic views of Lake Michigan, the Chicago River, and skyline. Steps from Millennium Park and the Magnificent Mile, enjoy spacious rooms, stylish event spaces, and a penthouse fitness center. Discover comfort, style, and the best views in Chicago.
Our hotel near Millennium Park places you in the vibrant Chicago Loop, steps from the Riverwalk, iconic architecture, top dining, shopping, and theaters. Explore the Art Institute, take in skyline views from Willis Tower, and feel the energy of the city.
We are excited to welcome you to Swissôtel Chicago, where Swiss hospitality, modern design, and iconic views await. Please contact us anytime for personalized service or assistance—we're here to make your stay as comfortable and memorable as possible.
Angela Bauer, Hotel Management
Hotel extras
A prime downtown location in the Chicago Loop, steps from the Magnificent Mile
662 spacious, intelligently designed rooms and suites
Views of Lake Michigan, the Chicago River or the downtown skyline
22 stylish and functional event spaces for up to 1,800 guests
Our accommodation(s)
Book this hotel
Page 1 out of 13, Room 1 :
CLASSIC 1 KING, 320 SF, 29 SM, City View
, Room 2 :
CLASSIC 2 DOUBLE, 320 SF, 29 SM, City View
CLASSIC 1 KING HEARING AND MOBILITY ACCESSIBLE ROLL IN SHOWER BARS 320sf 29sm - 50in HDTV
Photo out of - CLASSIC 1 KING HEARING AND MOBILITY ACCESSIBLE ROLL IN SHOWER BARS 320sf 29sm - 50in HDTV
Wheelchair accessible, Roll in Shower with wall attached shower bench, hand held adjustable and rain shower available, Grab bars in shower and toilet area, Doorbell and Strobe Alarm.
SKYLINEDUPLEX SUITE 1 KING, 1200 SF, 111 SM, Two-story, loft suite with skyline and river view
Photo out of - SKYLINEDUPLEX SUITE 1 KING, 1200 SF, 111 SM, Two-story, loft suite with skyline and river view
Private sleeping space - Dining room - Breakfast bar - Wine bar, Separate living space - Flat panel TV - Spacious executive work area - Complimentary HSIA - Mini refrigerator
VITALITY SUITE, 1100 SF, 102 SM, Stunning views of the city
Photo out of - VITALITY SUITE, 1100 SF, 102 SM, Stunning views of the city
Recently renovated - Separate bedroom and living room - Separate workout room with Peloton bike - Flat panel TV - Spacious executive work area - Complimentary HSIA - Mini refrigerator
Page 1 out of 2, Art, culture & entertainment 1 :, Art, culture & entertainment 2 :
THE ART INSTITUTE OF CHICAGO
Museums
Access:
800 m / 0.5 mi7 min walk
Taxi
4.41€5USD
Harris Theater
Entertainment/theatre district
Access:
800 m / 0.5 mi3 min walk
Theatre District
Entertainment/theatre district
Access:
890 m / 0.56 mi11 min walk / 2 min drive
Macy's Flower Show
Botanical gardens
Access:
1.13 km / 0.7 mi
Navy Pier
Amusement park
Access:
1.61 km / 1 mi10 min drive
Shedd Aquarium
Aquarium
Access:
1.61 km / 1 mi10 min drive
Taxi
8.82€10USD
LAKEFRONT BIKE AND WALKING PATH
Tourist attraction
FIELD MUSEUM
Museums
Access:
10 min drive
Taxi
8.82€10USD
Page out of
Millennium Park
Park
Access:
60 m / 0.37 mi7 min walk / 1 min drive
Grant Park
Park
Lake Michigan
Lake
Lakeshore East Park
Park
North Ave. Beach
Beach area
Ohio St. Beach
Beach area
Oak St. Beach
Beach area
Maggie Daley Park
Park
Chicago River
River
Page out of
The Loop
Shopping centre/mall
Illinois Center
Shopping centre/mall
Access:
1 min walk
Magnificent Mile
Shopping centre/mall
Hotel services
Check-in from
-
Check out up to
On site
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
662 rooms
43 floors
Languages spoken at the hotel
German
Spanish
French
Italian
Korean
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Dry cleaning / Ironing
Wi-Fi
High Speed internet
High Speed WiFi
WiFi in the communal areas
Air conditioning
Check In & Check-out facilities
Express check-in
Late Checkout
Catering
2 Restaurants
One Bar
Breakfast
Room service
Business
21 Meeting rooms
Family
Services for children
Board games available
Baby bed
Well-being
Penthouse Fitness Center
Additional charge
On site
Massage
Additional charge
On site
Indoor parking
Private
Max Limited Height: 1.82 m
/
6 ft
Parking pricing: 87USD87USD Per day
Self-Parking
Additional charge
323 East Upper Wacker Drive, 60601-9722 Chicago, United States
GPS:41.88728, -87.619378
Parking information
On site
Indoor parking
Private
Max Limited Height:
Parking pricing: 70USD70USD Per day
Page 1 out of 1, Restaurant 1 :
AMUSE
, Restaurant 2 :
THE PALM
AMUSE
Photo out of - AMUSE
Start your day with Grab and Go options from 6:30 am to 11:30 am or unwind with cocktails and flavorful dishes from 11:30 pm to 10:00 pm. Amuse offers modern design, a cozy fireplace, and a relaxed, welcoming atmosphere in the heart of the city.
Cooking style
Bistro
Chef name
Bo Counts
Capacity
20
Accessibility
Accessible service
323 East Upper Wacker Drive, 60601-9722 Chicago, United States
Start your day with Grab and Go options from 6:30 am to 11:30 am or unwind with cocktails and flavorful dishes from 11:30 pm to 10:00 pm. Amuse offers modern design, a cozy fireplace, and a relaxed, welcoming atmosphere in the heart of the city.
THE PALM
Photo out of - THE PALM
A Chicago institution, The Palm pairs prime steaks, fresh seafood, and Italian classics with warm hospitality and city views. Enjoy timeless dishes, a full bar, and an outdoor patio perfect for al fresco dining in a refined, welcoming setting.
Cooking style
Thematic cuisine
Capacity
200
Accessibility
Accessible service
323 East Upper Wacker Drive, 60601-9722 Chicago, United States
A Chicago institution, The Palm pairs prime steaks, fresh seafood, and Italian classics with warm hospitality and city views. Enjoy timeless dishes, a full bar, and an outdoor patio perfect for al fresco dining in a refined, welcoming setting.
AMUSE
Photo out of - AMUSE
Inspired by Swissôtel's commitment to wellbeing and craft, the menu features honey from our on-site hives and signature vitality dishes, perfectly paired with your favorite pour in a space made for lingering, lounging, and savoring.
Inspired by Swissôtel's commitment to wellbeing and craft, the menu features honey from our on-site hives and signature vitality dishes, perfectly paired with your favorite pour in a space made for lingering, lounging, and savoring.
Breakfast
Photo out of - Breakfast
Start your day with breakfast your way. Choose from In-Room Dining (6:30a–11:00a), Dine-In at The Palm (6:30a–10:30a), or Grab & Go at Amuse (6:30a–11:30a), each offering a variety of delicious, European-inspired options.
Room service
Services
Hot Breakfast
Cold breakfast
Start your day with breakfast your way. Choose from In-Room Dining (6:30a–11:00a), Dine-In at The Palm (6:30a–10:30a), or Grab & Go at Amuse (6:30a–11:30a), each offering a variety of delicious, European-inspired options.
Fitness center
Photo out of - Fitness center
Take your workout to a new level in the Penthouse Fitness Center, with panoramic 43nd-floor views. Pump up your energy level with a circuit of Precor cardio, strength-building equipment, Peloton Bikes and free weights.
Penthouse Fitness Center
Additional charge
Take your workout to a new level in the Penthouse Fitness Center, with panoramic 43nd-floor views. Pump up your energy level with a circuit of Precor cardio, strength-building equipment, Peloton Bikes and free weights.
Location
On site
Fitness equipment
Lessons available
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Core/stability training equipment
Cardiovascular equipment
Cross trainer
TV in the room
Towels available
Wellness services and equipments
Area lounge
Personal lessons and special care
MassageAdditional charge
StretchingAdditional charge
YogaAdditional charge
Manicure & PedicureAdditional charge
Take your workout to a new level in the Penthouse Fitness Center, with panoramic 43nd-floor views. Pump up your energy level with a circuit of Precor cardio, strength-building equipment, Peloton Bikes and free weights.
Spa
Shop
Spa Treatment
At your disposal
Towels available
Slippers
Access & security
Wheelchair access
Revitalize your mind, body and spirit with an in-room spa service offered by Windy City Massage in partnership with Swissotel Chicago.
Swissôtel Chicago is honored to host weddings and celebrations of all kinds. Whether in our 42nd-floor ballroom, Élevé, with breathtaking views of the city, river, and lake, or in any of our other stunning ballrooms, we offer the perfect setting, complete with audio-visual, spatial, and culinary capabilities to make your event unforgettable.
Swissôtel Chicago is honored to host weddings and celebrations of all kinds. Whether in our 42nd-floor ballroom, Élevé, with breathtaking views of the city, river, and lake, or in any of our other stunning ballrooms, we offer the perfect setting, complete with audio-visual, spatial, and culinary capabilities to make your event unforgettable.
The room was really old and the carpet smelled. Needs updating.
Dear Wolfgang,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with some aspects of your stay. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 4.0/5
Jumpei O.
Business
-
Confirmed reviews ALL
It was great, thank you. The room was clean and comfortable.
I had signed up for the breakfast option, expecting a buffet-style meal. However, the service turned out to be à la carte, and there was no information provided anywhere regarding the billing details—such as spending limits or how gratuities were handled.
Dear Jumpei,
Thank you for filling out our survey! I am glad to hear that you enjoyed aspects of your stay with us at Swissotel Chicago. However, I would like to sincerely apologize for the issues you experienced with our breakfast. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short during this stay. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We very much hope to welcome you back to Swissotel for your next visit to Chicago for an opportunity to provide a better experience!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Terry A.
Business
-
Confirmed reviews ALL
Very nice room with a wonderful view of Lake Michigan. Fantastic amenities.
Dear Terry,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Brian M.
Business
-
Confirmed reviews ALL
First time staying at your hotel. Very nice. Enjoyed the efficient elevators. Conference facilities were nice, working, and comfortable. Bar and food service were very good as well.
Dear Brian,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Myra M.
Friends
-
Confirmed reviews ALL
The hotel was super conveniently located to everything, the staff was nice and helpful and the hotel itself was very clean and comfortable. Would definitely stay there again!
Dear Myra,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Dear Wolfgang,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with some aspects of your stay. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 4.0/5
Jumpei O.
Business
-
Confirmed reviews ALL
It was great, thank you. The room was clean and comfortable.
I had signed up for the breakfast option, expecting a buffet-style meal. However, the service turned out to be à la carte, and there was no information provided anywhere regarding the billing details—such as spending limits or how gratuities were handled.
Dear Jumpei,
Thank you for filling out our survey! I am glad to hear that you enjoyed aspects of your stay with us at Swissotel Chicago. However, I would like to sincerely apologize for the issues you experienced with our breakfast. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short during this stay. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We very much hope to welcome you back to Swissotel for your next visit to Chicago for an opportunity to provide a better experience!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Terry A.
Business
-
Confirmed reviews ALL
Very nice room with a wonderful view of Lake Michigan. Fantastic amenities.
Dear Terry,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Brian M.
Business
-
Confirmed reviews ALL
First time staying at your hotel. Very nice. Enjoyed the efficient elevators. Conference facilities were nice, working, and comfortable. Bar and food service were very good as well.
Dear Brian,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Myra M.
Friends
-
Confirmed reviews ALL
The hotel was super conveniently located to everything, the staff was nice and helpful and the hotel itself was very clean and comfortable. Would definitely stay there again!
Dear Myra,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 3.0/5
Michelle K.
Business
-
Confirmed reviews ALL
Everything was fine, elevators are a tad confusing but also no one serviced my room between nights...not a big deal but still.
Dear Michelle,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with some aspects of your stay. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 2.5/5
Carol O.
Business
-
Confirmed reviews ALL
It was difficult to control the air temperature in my room and hence it was stuffy and made it difficult to sleep. Additionally, wifi throughout the hotel was difficult to connect and since I didn't have a hot spot I had to connect near the escalators on the conference floors which was less than optimal. Lastly, the food served for breakfast included cold eggs and stale muffins.
Dear Carol,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with several aspects of your stay. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 4.0/5
Mark M.
Business
-
Confirmed reviews ALL
The staff and facilities were wonderful and my stay good. I didn’t sleep well due to the bed being too firm and the pillows too soft.
Overall I would definitely stay there again.
Dear Mark,
Thank you for filling out our survey! I am glad to hear that you enjoyed aspects of your stay with us at Swissotel Chicago. However, I would like to sincerely apologize for the issues you experienced with your guestroom bed and pillows. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short during this stay. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We very much hope to welcome you back to Swissotel for your next visit to Chicago for an opportunity to provide a better experience!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 2.0/5
Purvi S.
Business
-
Confirmed reviews ALL
Location is great. Beds were comfortable. Not enough staff through the hotel. The check in process took far too long. I was proactively charged for water I did not drink. No free water to be found anywhere. The gym water was empty as well (should not be that way first thing in the morning when you are hosting a conference). Did not get housekeeping during my 2 night stay.
Dear Purvi,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with several aspects of your stay. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 3.0/5
Muye X.
Business
-
Confirmed reviews ALL
I liked my room, it was spacious and had great view. Although the sound proof wasn't great, but I had to get up early, so my sleep wasn't too disrupted. The elevator during busy times was extremely slow, which made me late to a couple things. The layout was a bit confusing too, but having event staff there to guide people was helpful. Great location overall, just wish the experience was more refined for big conference travel.
Dear Muye,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with some aspects of your stay. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 1.5/5
Sima K.
Business
-
Confirmed reviews ALL
Everything in the hotel was great. I was given a $10 credit because I declined room cleaning for a 2-night stay, but was later charged for a $7 bottle of water I drank in the room anyway.
Dear Sima,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with your guestroom billing. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. I have provided a refund for that water to your card on file, which you should see reflecting in your account in coming days. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago!
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 1.0/5
Emily S.
Business
-
Confirmed reviews ALL
I was in 1701 and the room was so noisy with the lift being next to my room, it sounded like I was sleeping in a mechanical engine room. I wasn’t able to sleep for the two nights I had stayed, which interfered with my enjoyment of the conference as I was exhausted.
Dear Emily,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with your stay, particularly the noise. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 0.5/5
Julio S.
Business
-
Confirmed reviews ALL
Room was hot and it smelled like cigarettes.
Dear Julio,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with your guestroom. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 3.5/5
Melissa J.
Business
-
Confirmed reviews ALL
I stayed at Swissotel for a work conference. The facilities were nice, but I really struggled with the elevators. I stayed on the 35th floor, and I wasn't able to run to my room during any of the breaks because it would take so long to get there. I would often have to call an elevator several times because by the time it reach the first floor, the cart would be too packed with other conference attendees from the basement level or it would get too packed from the pickup on the first floor from general guests. The elevators would stop on too many floors, going both up and down, making it really difficult to stop by my room in a timely manner. I eventually got motion sickness from traveling to meeting rooms, my room, and the 42nd floor for other conference activities.
Dear Melissa,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with some aspects of your stay, particularly regarding the guestroom elevator delay. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Rhoda K.
Business
-
Confirmed reviews ALL
It was great
Dear Rhoda,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 3.5/5
Shari J.
Friends
-
Confirmed reviews ALL
Overall nice hotel; decent food, centrally located and pretty quiet. The only odd thing was we had housekeeping knock on our door at 9:15 at night for service one night which was odd.
Dear Shari,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with some aspects of your stay. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 3.5/5
Jeremy V. K.
Business
-
Confirmed reviews ALL
Overall the stay was comfortable. However, the beds were a little too hard, and I didn't sleep very well. Additionally, the parking was a hassle. The attendants were extremely helpful, but my QR code for self-park never worked properly and I needed extra help.
Dear Jeremy,
Thank you so much for taking the time to provide this feedback. I would like to sincerely apologize for the issues you experienced with several aspects of your stay. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We hope you experienced smooth travels back and otherwise enjoyed your visit to Chicago.
Sincerely,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Edward S.
Business
-
Confirmed reviews ALL
I absolutely loved my stay at Swissôtel Chicago during Blue Team Con. From the moment I arrived, the hotel offered an amazing atmosphere and a perfect location right in the center of downtown Chicago. My room was exceptionally clean, comfortable, and provided fantastic views of the city. The gym on the 43rd floor was one of the highlights of my stay, combining great equipment with stunning panoramic views that made every workout enjoyable. Although I didn't have the opportunity to eat at the hotel restaurant, I was spoiled for choice with incredible dining options just steps away. Whether it was dinner at Steak 48, Soul Vibez, or one of the many restaurants along the Riverwalk, everything was conveniently located within walking distance. Chicago's downtown area has an amazing vibe, and Swissôtel is perfectly positioned in the heart of it all. I look forward to staying there again.
Dear Edward,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Judi B.
Business
-
Confirmed reviews ALL
Great experience!
Dear Judi,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Customer review rating 5.0/5
Lawrence V.
Families
-
Confirmed reviews ALL
Perfect place for a weekend in Chicago!
Dear Lawrence,
Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago!
Kindly,
Melissa Marion
Executive Operations Administrator & Loyalty Program Manager
Web-users rating
Other web-users rate our hotel
1,533 reviews9/10Location
2,341 reviews7.9/10Room
1,991 reviews8.2/10Service
52 reviews3.6/10WiFi
789 reviews7.9/10Cleanliness
427 reviews4.5/10Value
175 reviews8.7/10Wellness Area
130 reviews6/10Breakfast
317 reviews9.2/10Location
653 reviews7.6/10Room
569 reviews8.3/10Service
23 reviews2.6/10WiFi
221 reviews8.3/10Cleanliness
24 reviews5.9/10Breakfast
6 reviews0.5/10Pool
187 reviews8.9/10Location
252 reviews7.8/10Room
244 reviews8.6/10Service
5 reviews2.2/10WiFi
93 reviews8.2/10Cleanliness
18 reviews6.3/10Breakfast
9 reviews0.4/10Pool
84 reviews9.1/10Location
151 reviews7.6/10Room
131 reviews7.9/10Service
46 reviews7.8/10Cleanliness
28 reviews4.5/10Value
9 reviews9/10Wellness Area
7 reviews5.9/10Breakfast
22 reviews9.1/10Location
39 reviews8/10Room
42 reviews8.5/10Service
8 reviews8/10Cleanliness
7 reviews4.2/10Value
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Frequently asked questions
Swissôtel Chicago is located at 323 East Upper Wacker Drive in the heart of the Chicago Loop. You can reach us easily as we are just a 7-minute walk from Millennium Park and the Art Institute. We offer on-site indoor parking and valet services for an additional fee, and taxi options are available for your convenience.
Swissôtel Chicago offers a variety of modern rooms and suites, including Classic, Pinnacle, and Premier Corner rooms with King or Double beds. For those seeking more space, we have Junior, Executive, Lifestyle, and Vitality Suites available. Our most luxurious options include the Skyline Duplex Suite and the five-room Presidential Suite, both offering stunning views.
Swissôtel Chicago offers a range of services to ensure your comfort:
Dining at Amuse and The Palm
Penthouse Fitness Center and in-room spa services
Wi-Fi and on-site parking for an additional fee
Wheelchair accessibility and 21 meeting rooms
At Swissôtel Chicago, you can dine at Amuse, our bistro offering grab and go from 6:30 am to 11:30 am and cocktails from 11:30 pm to 10:00 pm. The Palm serves prime steaks and Italian classics, with breakfast available from 6:30 am to 10:30 am. We also provide room service and a children's menu for your convenience.
At Swissôtel Chicago, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Swissôtel Chicago regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Swissôtel Chicago using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Swissôtel Chicago offers 21 stylish and functional meeting rooms, providing 65,000 square feet of flexible space. Our facilities can accommodate up to 1,800 guests and include high-speed Wi-Fi for an additional fee. We are dedicated to making your business event or meeting a success.
Swissôtel Chicago is honored to host weddings and celebrations of all kinds in our stunning event spaces. You can choose our 42nd-floor ballroom, Élevé, which offers breathtaking views of the city, river, and lake. Our largest room can accommodate up to 1,365 guests with full culinary and audio-visual support.
Swissôtel Chicago is a wheelchair accessible hotel featuring 12 accessible rooms and suites. Our accommodations include bathrooms with grab bars, roll-in showers, and 32-inch wide doors. We also provide elevator access to all floors and accessible dining services at Amuse and The Palm.
Yes, Swissôtel Chicago allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Swissôtel Chicago is ideally located within walking distance of several iconic landmarks:
Illinois Center: 1 minute
Harris Theater: 3 minutes
Millennium Park: 7 minutes
The Art Institute of Chicago: 7 minutes
Theatre District: 11 minutes
Swissôtel Chicago provides several amenities for business travelers:
Spacious executive work areas and desks in all rooms
21 meeting rooms and 65,000 square feet of event space
High-speed Wi-Fi for an additional fee
Express check-in and early breakfast options starting at 6:30 am
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