Swissôtel Chicago 4 stars

It was a good experience. I didn’t know about the valet parking but other than that it was a nice room and amazing service

Even though we were in the midst of the coronavirus scare the staff was very friendly and helpful I will definitely be booking there again

Very consistent, excellent experience over nine months of weekly stays - well done!

The check in was fine, the service desk was a bit disconnected. Not very friendly, not rude, just eh. When you get to the room it’s dark, no good light and then the bathroom was old. The flooring in the shower was extremely dirty looking. May not have been dirty but the tile was very worn and made for a permanently dirty look. Cramped and outdated. I wouldn’t pay the money to stay there again. Not a lot offered for the price and there was nothing spectacular about it.

They never cleaned our room and I’ll stay there again when I’m in Chicago.

City view was not city view. Bathroom shower leaked badly

The only problem we had was waiting in line to get checked in and waiting in line to check out. Other then that everyone was nice and we were able to find everything.

Stay was nice. Lake view was nice. Long black hairs in the bath tub were not. I was looking forward to a steaming bath, but They made it highly undesirable to get in the tub. Cleanliness was not the highest priority in this hotel. It will be very unlikely that I return. Clean your tubs.

Professional, helpful staff. Beautiful, convenient location. Clean room. Clean bathroom, No mold. My only complaint was room service. I ordered grilled cheese and french fries. The grilled cheese was burnt and not just a little. The sandwich and french fries were cold.

This was a great hotel and a great room. This will probably be where I stay now when work takes me to Chicago.

Front desk was very cooperative, in room dining was outstanding and staff was great. Valet parking staff was prompt and very polite. Room was very clean and bed was very comfortable.

Upon arrival, around 6 pm, there was nobody manning the Front Desk. There were two guest ladies at the front desk. This went on for several minutes. More guests arrived and nobody there. I asked the Concierge and told him that I had never arrived at a four-star hotel to find an empty front desk. Eventually a receptionist came out. Only glitch. Room was impeccable, restaurant The Palm as well. we enjoyed our stay there very much. But the arrival experience was unaccepatable.

My sister, niece and I had a "staycation" last weekend at the Swissotel to celebrate my niece passing her nursing boards. We were upgraded to a suite with a lovely view, champagne and chocolate covered strawberries were to sent to our room to congratulate my niece on her accomplishments and when we asked for a late check out it was "No problem". We truly enjoyed our stay at the Swissotel!

We found the people at the registration desk and the two people at the concierge desk extremely friendly and helpful. That was not the case with the servers working in Amuse. We sat for an inordinate amount of time waiting for a server to take our order; when we finally went up to the counter (there were four people standing at the counter talking to one another) to ask for service the person we spoke to was not friendly; in spite of our request for service we had to wait quite a bit longer before we were finally served. We liked the room and the location.

Great experience! Will definitely stay here again.