Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 2,695 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,695 reviews

TripAdvisor Rating  4.0/5  6,545 reviews

Certificate of excellence 2023

Incredible stay as always

TripAdvisor rating 5.0/5

taylorpossley TripAdvisor review

Each year we do a staycation at the Swiss. You can't beat the hotel views from the 20th floor or the kind staff who always makes you feel at home. Thanks as always to Cedric at valet, we see him each year and he greets us with a smile.

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Cedric and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Lovely stay and great location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Overall a great experience with two caveats, lounge bar prices were a little high. Also I left a wedding gift bag behind that is important to me. Security called me to let me know, which was great. After discussing, we agreed that the bag would be given to UPS and they would contact me about delivery. That was the day I checked out and I have not heard from anyone or seen the gift bag (this is Friday).

Dear Tracie F., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

Nice location, friendly staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff was friendly and the room was well prepared. This was a simple "get away" trip so we were in and out of the hotel in one day. Everything was smooth and there were no hiccups with check in or check out services. The room was clean and prepared early for us, big thank you to the hotel staff.

Dear Chris L., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

Everything was great

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Wish we can go back soon!

Dear Francisca O., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

SWISS EXPERIENCE

TripAdvisor rating 5.0/5

Alendachic TripAdvisor review

This was my birthday stay-cation!! The staff was excellent and the service was exceptional!! I was accommodated with a special room because it was my birthday and I was spending it alone. Kudos to the Manager who gave me options to suit my needs. I will continue to book at the Swiss!!!! My favorite hotel in downtown Chicago!!!

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,002 reviews 8.7/10 Location
  • 1,692 reviews 8.3/10 Room
  • 1,463 reviews 8.1/10 Service
  • 30 reviews 5.2/10 WiFi
  • 587 reviews 7.4/10 Cleanliness
  • 311 reviews 4.3/10 Value
  • 103 reviews 8.9/10 Wellness Area
  • 82 reviews 5.1/10 Breakfast

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