Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,660 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,660 reviews

TripAdvisor Rating  4.3/5  7,282 reviews

Certificate of excellence 2025

Swissotel Chicago exceeds expectations

TripAdvisor rating 5.0/5

jdsullivan08 TripAdvisor review

My wife and I recently stayed at the Chicago Swissotel property and wanted to pass on our heartfelt appreciation for the staff during our stay. From check in to check out it was friendly, efficient and seamless. We were celebrating our wedding anniversary and it was a surprise bucket list for my wife. The Christmas decorations in the lobby, the lobby bar and fireplace were cozy and welcoming. I especially want to single out Ms. Tracy Taylor from housekeeping. With so many rude, unhappy people acting up in public and in service jobs it was truly extraordinary to have a joyful, enthusiastic employee going above and beyond for Barbara and I. If employees are a companies best asset than Swissotel Chicago is in very good hands with the staff the made our stay so memorable. We can't wait to return to our new Chicago home away from home!

Amazing service and wonderful stay!

TripAdvisor rating 5.0/5

Audrey B TripAdvisor review

Amazing stay and BEST service from Kia and Simona! They were so accommodating with check in and out requests and were so wonderful to chat with! The hotel was beautiful and after staying at multiple hotels in Chicago this year, Swissotel by far has the best service! ❤️

Awesome Hotel

TripAdvisor rating 5.0/5

kornerkutie TripAdvisor review

I really enjoyed the vibe of the Swissotel. Great location. Friendly, HELPFUL and professional employees!!! The rooms were well appointed and had a good clean up to date look. Beds and pillows are important, they were good and comforable. They had yummy breakfast sandwiches (we used our Urban Experience Fee). I would definitely recommend the hotel. I would like to give a "shout out" to 2 of there emoloyes that I foumd to be exceptional- Simona Eversly and Victoria in Valet. Simona was exceptional in her customer service skills and Victoria made sure she took care of our transport needs! Loved it.

Dear Kornerkutie, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Great Weekend Visit!

TripAdvisor rating 5.0/5

John R TripAdvisor review

Hotel was very nice and clear, room was great, received great service from the team specifically Komivi during check-in!

Dear John, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Staycation

TripAdvisor rating 5.0/5

Tiffany P TripAdvisor review

The room and view was amazing. Kia in Swiss Service was the absolute best. This stay was a 10/10….the amenities are wonderful.

Dear Tiffany, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

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Other web-users rate our hotel

  • 1,484 reviews 9.1/10 Location
  • 2,366 reviews 8.2/10 Room
  • 2,050 reviews 8.6/10 Service
  • 62 reviews 5.3/10 WiFi
  • 734 reviews 8.4/10 Cleanliness
  • 179 reviews 8.5/10 Wellness Area
  • 119 reviews 6/10 Breakfast
  • 62 reviews 0.5/10 Pool

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