Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,580 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,580 reviews

Customer review rating 4.5/5

Jeffrey S. Business - Confirmed reviews ALL

great staff and great service all around

Dear Jeffrey, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Benjamin E. Business - Confirmed reviews ALL

Very pleasant

Dear Benjamin, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Thomas W. Business - Confirmed reviews ALL

Everyone was super nice and helpful! The location was perfect for the conference with access via the pedway and the accommodations were great!

Dear Thomas, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 2.5/5

Tiffanie W. Business - Confirmed reviews ALL

I use to love the Swissotel. I actually got in engaged at the hotel. The hotel is kind of dated now. It can't be a 4.5 star hotel. Bathroom (light fixture not working). Very small shower.

Dear Tiffanie, Thank you for filling out our survey! I am glad to hear that you enjoyed aspects of your stay with us at Swissotel Chicago. However, I would like to sincerely apologize for the issues you experienced with the bathroom in your guestroom. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short during this stay. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We very much hope to welcome you back to Swissotel for your next visit to Chicago for an opportunity to provide a better experience! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 3.5/5

Marybethe M. Couples - Confirmed reviews ALL

Well located, quiet, with wonderful view, but uncomfortable bed.

Dear Marybethe, Thank you for filling out our survey! I am glad to hear that you enjoyed aspects of your stay with us at Swissotel Chicago. However, I would like to sincerely apologize for the issues you experienced with the bed in your guestroom. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short during this stay. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We very much hope to welcome you back to Swissotel for your next visit to Chicago for an opportunity to provide a better experience! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Other web-users rate our hotel

  • 1,462 reviews 9/10 Location
  • 2,359 reviews 8.1/10 Room
  • 2,065 reviews 8.4/10 Service
  • 60 reviews 4.2/10 WiFi
  • 748 reviews 8.3/10 Cleanliness
  • 424 reviews 4.3/10 Value
  • 184 reviews 8.8/10 Wellness Area
  • 122 reviews 6.4/10 Breakfast

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