Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,326 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,326 reviews

Customer review rating 1.0/5

Cody M. Couples - Confirmed reviews ALL

Only a good location. Rooms are nice but quite expensive for what you get. No complementary breakfast.

Dear Cody, Thank you for filling out our survey! I am glad to hear that you enjoyed aspects of your stay with us at Swissotel Chicago. However, I would like to sincerely apologize that you were not satisfied with your sense of value. We strive to provide a seamless stay for all of our guests, and I am truly sorry that we fell short during this stay. Your feedback is vital to our continual growth and improvement as a hotel, and I have brought this valuable insight to our Executive Leadership in hopes of improving our operation and service. We very much hope to welcome you back to Swissotel for your next visit to Chicago for an opportunity to provide a better experience! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 4.5/5

Kyle B. Business - Confirmed reviews ALL

Very nice and clean. Only issue was room had all the cooling vents on one side so room was two differ temps

Dear Kyle, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Carolyn S. Friends - Confirmed reviews ALL

The corner suite on a high floor had incredible views of both Lake Michigan and the Chicago River. The room was well appointed and comfortable. The elevator system was the most efficient one I've been in while in a large hotel.

Dear Carolyn, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 4.5/5

Clemence F. Business - Confirmed reviews ALL

The staff was very welcoming, the room comfortable, and the location great. I just want to say that I haven't received my deposit back, over 1 week after having left, and never received replies to the emails I sent before and after my stay (about this and other matters).

Dear Clemence, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! However, I am sorry to hear that you are experiencing a delay in your deposit return. I can confirm that your folio was settled by the hotel on 3/30, and finalized your charge at $35.22. At times, particular banks can take up to 10 business days for the return to reflect on your account, however please let me know if you have any further questions about this. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Stephanie P. Families - Confirmed reviews ALL

Stayed there with a volleyball tournament, so I didn't choose this establishment but am pleased with how things worked out. I still wish hotels offered larger pillows to sleep on...

Dear Stephanie, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Other web-users rate our hotel

  • 1,431 reviews 9.1/10 Location
  • 2,295 reviews 8.1/10 Room
  • 2,011 reviews 8.4/10 Service
  • 53 reviews 4.2/10 WiFi
  • 728 reviews 8.3/10 Cleanliness
  • 403 reviews 4.3/10 Value
  • 179 reviews 8.8/10 Wellness Area
  • 124 reviews 6.4/10 Breakfast

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