Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,660 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,660 reviews

TripAdvisor Rating  4.3/5  7,272 reviews

Certificate of excellence 2025

All in all, it was nice—I'd love to come back.

TripAdvisor rating 5.0/5

Victoria S TripAdvisor review

This is now the third time I have stayed at the Swissotel. The rooms are clean and the beds are comfortable. The only thing is that the air conditioning is not that easy to control if you want it a little warmer. The hotel itself is very centrally located for shopping trips, sightseeing, or restaurant visits.

Recommended

TripAdvisor rating 5.0/5

Pioneer50831122518 TripAdvisor review

Excellent service & atmosphere. Big thanks on their exceptional customer focused service to Emina & Simona, who definitely made an impact.

Awesome hotel and staff

TripAdvisor rating 5.0/5

irushikad2021 TripAdvisor review

Ideal location for Chicago visit . Hotel atmosphere is very nice and welcoming. Room is very nice and booking was smooth. Appreciated if one complimentary water bottle and working coffee machine and Refrigerator available.

Dear Irushikad, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 0.5/5

Tyrone P. Business - Confirmed reviews ALL

Your staff falsely accused me of making too much noise and threatened to remove on baseless claims.

Customer review rating 3.0/5

Pascale B. Business - Confirmed reviews ALL

Dated hotel in centre of Chicago. Good views, but very dated. Also quite shocking : no complimentary water; there 2 small and 2 large bottles of water in the room that were priced at …6 USD each for the small bottle ! I have and will not recommend this hotel.

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Other web-users rate our hotel

  • 1,472 reviews 9/10 Location
  • 2,336 reviews 8.1/10 Room
  • 2,023 reviews 8.6/10 Service
  • 63 reviews 4.7/10 WiFi
  • 731 reviews 8.3/10 Cleanliness
  • 174 reviews 8.6/10 Wellness Area
  • 119 reviews 6.2/10 Breakfast
  • 61 reviews 0.5/10 Pool

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