Swissôtel Chicago 4 stars

When we arrived to check in there was a line and the system was down and the check in process was extremely slow. We had dinner reservations so we had to leave and check in after dinner. When we returned at 9 pm there was still a line and some of the same people were in it. I feel it was wasted space because you have this tiny shower, I felt as if I was taking a shower on a cruise ship and a bathtub that was useless because no one takes baths in hotels.

The hotel is well located but it doesn't offer any single benefit for All-Accor membership. I have the Gold membership and they denied all benefits.

I commute five days a week and stay in the same room at the Swiss weekly

I was disappointed at how long it took to check in, waited over 20 minutes, then was not able to park in hotel do to it being full

I booked a corner room but did not get. I got a room with a marginal view. A friend met us and booked a room that day and got a corner room with a great view for less money.

I had a lifestyle Suite, the room was not ready until 4 p.m. check in is at 3. At check-in I was not informed that my credit card was maxed. I have other credit cards in my wallet I could have easily swapped out. At 9 p.m. after dinner when my guests and I tried to re-enter my room the room keys did not work. The hotel management deactivated our keys instead of calling me emailing me or simply leaving a note under the door that my credit card was not accepted. This was very embarrassing and the elevators were busy it took 45 min to get the situation resolved. I'm shocked the situation was handled the way it was.

Excellent stay. The room was spectacular...corner unit on the 25th floor...best views ever. I would suggest upgrading the washroom as it does a little injustice for the rest of the room, but other than that beautiful hotel.

The location is perfect.We could walk to most famous places in city.View from the room let us experience the atmosphere of city.I was disappointed only with bathroom. There was mold in shower. I would not surprise if I see it in motel.In hotel that is in the center $300 per night that was unacceptable.I was staying only one night so I did not even time to file complain at time of staying.In bathroom we had only 2 big towels with 4 ppl staying that was not enough but I got them after calling . I was also disappointed with $100 extra I paid at the stay for parking and amenities .Except for those great place to stay

From the cleanliness and size of the room, to the beautiful view and easy valet parking (not to mention great communication), this is the ideal place to stay while in Chicago. Looking onto Lake Michigan and Navy Pier at night while being a short ride (or walk) to almost everything, this hotel had a lot to offer.

Terrible check-in process. Waited over an 1.5hrs to check in with 2 small children. Room although updated was tired and I was given a room with only a shower—again with 2 small children not practical. Bartenders were rude downstairs and overall staff seemed like you were inconveniencing then when asked a question.

We had a great time for a two day trip. The front desk staff was so attentive to our needs and were very accommodating.

The only thing I think ought to be improved is the waiting time to check in. The past three for four times I've stayed at the Swissotel, I've had to wait in line 10-15 minutes to check in because only one or two employees are at the receptionist desk.

Would have preferred a room not next time the elevator. I was moved to another room in the 4th floor overlooking the driveway.

Disappointed the pool is gone. Also miss the buffet breakfast.

Everything was great!