Hotel Mercure Lyon Centre Plaza République 4 stars

Customer review rating (ALL Rating) 4.5/5 976 reviews

Hotel Mercure Lyon Centre Plaza République - Image 1
Hotel Mercure Lyon Centre Plaza République - Image 2
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Description

Hotel extras

  • Green Key certification

  • Gourmet meals, breakfast to dinner: terrace, restaurant or in-room

  • Public underground and paid car park located 50 meters from the hotel

  • Charming location in the heart of Lyon

Our accommodation(s)

Hotel location

Hotel Mercure Lyon Centre Plaza République

5 rue Stella
69002 LYON
France

GPS:45.760652, 4.836806

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Stella

Whether you are with family, colleagues or friends, the Stella by "M" will welcome you in a contemporary setting. We also offer evening snacks at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  976 reviews

TripAdvisor Rating  4.0/5  709 reviews

Good location, nice rooms

Customer review rating 3.5/5

Sg Families - Confirmed reviews ALL

We had a great stay. The rooms were spacious and clean. The concierge was helpful and responsive. The bar in the lobby was a nice addition. The location was perfect for anyone trying to explore Lyon - walking distance to major attractions and train stations. Would recommend this!

Dear Sally G., Thank you for your comment and your precious positives remarks, especially the ones regarding the quality of our staff, which is very important for us. About the points you mentionned, check-in time is 3 pm as we have to clean the room with check-out at noon. Obviously, if we have room available before,we are pleased to proceed to check-in. Moreover, roomare cleaned everythin, unless the stop sign is on the door. We wtill hope you had a nice stay with us in Lyon and will be glad to welcome you again for your next trip. Ronan Quality Manager

Good location

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Good location and staff very helpful . Room outdated . Bathroom small , mouldy and shower leaked and toilet in a cupboard.

Nice hotel, but definite problems

Customer review rating 1.5/5

Bkomanet Couples - Confirmed reviews ALL

Your hotel is in a great location and at first take is a very clean and attractive one as well. However, many problems. The air conditioning did not work and it two days to switch our rooms. The USB plugs did not work when trying to charge multiple devices and multiple cables. Not all of the lights in both rooms worked. The washroom floor was encrusted with calcium stains between floor tiles. The ridiculous shower door leaked forcing us to clean/dry the floor after each shower (how about real shower doors instead of these ridiculous half pieces of glass?). One of the staff in the lobby, good looking young man, well dressed, would avoid us every time we had a question and would either just walk away or give us a dirty look. He worked the morning of our departure. For the high price of this room, we expected more.

Good hotel!

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Hotel staff was extremely friendly! Otherwise, it’s a reasonable hotel - definitely not a luxury stay.

great first stay in Lyon at a great location!

Customer review rating 5.0/5

Jp W. Families - Confirmed reviews ALL

Brief stay in Lyon for the Taylor Swift concert with our daughter. Great rooms, great reception and hospitality in the breakfast room and carousel bar!

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Other web-users rate our hotel

  • 494 reviews 9.7/10 Location
  • 567 reviews 5.4/10 Room
  • 546 reviews 8.9/10 Service
  • 6 reviews 7.9/10 WiFi
  • 336 reviews 3.8/10 Comfort
  • 259 reviews 8.1/10 Breakfast
  • 141 reviews 7.2/10 Cleanliness
  • 79 reviews 3.6/10 Amenities

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