Mercure Annecy Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 850 reviews

Mercure Annecy Centre Hotel - Image 1
Mercure Annecy Centre Hotel - Image 2
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Description

Hotel extras

  • Completely renovated hotel

  • 24/7 room service offer available

  • 5-minute walk from the lake and the old town

  • Buffet breakfast with local produce.

  • Ideally located in the center of Annecy

Our accommodation(s)

Hotel location

Mercure Annecy Centre Hotel

26 Rue Vaugelas
74000 ANNECY
France

GPS:45.90138, 6.123944

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Start the day with a delicious buffet breakfast available starting at 6:30 am. Or order the continental breakfast in your room. If you're in a hurry, try the Express menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  850 reviews

TripAdvisor Rating  4.0/5  840 reviews

An enjoyable stay

TripAdvisor rating 5.0/5

Alan S TripAdvisor review

This is more of a budget hotel as the facilities are a little limited. For example the breakfast room is very small thereby limiting the range of food options available. Having said that this hotel has much to offer. It is comfortable and superbly located being near to the lake, old town and railway station. The biggest plus however are the staff - friendly, helpful and supportive. When we were due to leave our pre booked taxi (through Booking,com) failed to arrive but they managed to get us a replacement within a matter of minutes. They spoke excellent English and tolerated my abysmal attempts at French. I can recommend it.

Good location & clean hotel!

TripAdvisor rating 5.0/5

Celestine L Couples - TripAdvisor review

The hotel is located near the train station, underground public carpark and main attractions. There was a supermarket within a short walk from the hotel as well. The hotel has a lift/elevator, which made moving of luggage easy. Hotel staff were friendly and helpful too. The rooms were very clean and the bedding was great! Basic toiletries and amenities (eg shower gel, towels, kettle & TV) were available as well. Overall, we had a pleasant stay with the hotel!

Good room refurbishment.

Customer review rating 3.5/5

Nervy Couples - Confirmed reviews ALL

The rooms were recently refurbished but circulation areas were very restricted due to ongoing work. Check in was not great. No recognition was made of the fact that the normal services were reduced so, that was disappointing. Overall it was a reasonable experience

Dear Sir NEIL R., Thank you for taking the time to give us feedback on your stay. We are sorry to hear that your stay with us was not entirely to your satisfaction and have taken note of your comments. My team and I wish to sincerely apologise for the inconveniences encountered. I really hope that we will have the opportunity to welcome you back and offer you a better experience. Best Regards, TRUMEAU Enzo - Director

January trip to Annecy

TripAdvisor rating 5.0/5

Robert B Families - TripAdvisor review

This hotel is perfectly located on the edge of the old town. Our room was spacious and clean. The breakfast was excellent , with a great choice of local produce. Although we had a small issue during our stay, the matter was dealt with swiftly and professionally. All the staff were a credit to the hotel, but a special mention goes to a lovely lady called Florence, who was exceptional and very attentive. I would recommend this hotel and would like to return

Dated Tired hotel

Customer review rating 1.0/5

Ray H. Couples - Confirmed reviews ALL

Horrible room bathroom mirror hanging off wall Booked because website stated hotel had parking, it doesn’t it has an arrangement with public car park 250 meters away, unsecured parking and not convenient also only discounted so had to pay extra to exit the car park. No facilities at the hotel to speak of and you certainly would not want to be in the grim room. Very disappointed and as an Accor member and regular user of the groups hotels quite shocked.

Dear RAY H., Thank you for your comment. We are very sorry that we did not meet all of your expectations. Your comment on the problem has been taken into account and we apologise for any inconvenience caused. We will make every effort to resolve these issues so that your next stay is under better conditions. Cordially, The director - TRUMEAU Enzo

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Other web-users rate our hotel

  • 342 reviews 9/10 Location
  • 517 reviews 4.8/10 Room
  • 483 reviews 8.7/10 Service
  • 15 reviews 0.9/10 WiFi
  • 275 reviews 4.8/10 Comfort
  • 233 reviews 4.1/10 Breakfast
  • 175 reviews 4.2/10 Cleanliness
  • 109 reviews 1.5/10 Amenities

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