Sofitel Legend The Grand Amsterdam 5 stars

Customer review rating (ALL Rating) 4.8/5 2,564 reviews

Best price
guarantee
Sofitel Legend The Grand Amsterdam - Image 1
Sofitel Legend The Grand Amsterdam - Image 2
Sofitel Legend The Grand Amsterdam - Image 3
Sofitel Legend The Grand Amsterdam - Image 4
Oudezijds Voorburgwal 197, 1012 EX AMSTERDAM, Netherlands

Description

Hotel extras

  • Relaxing Sofitel Spa and Sofitel Fitness

  • Peaceful Garden Terrace, our hidden gem!

  • 44 suites, including Butler Service

  • 19 meeting rooms, including 5 listed as historical monuments

  • Located in the city center, enjoy our legendary historical tour

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197
1012 EX AMSTERDAM
Netherlands

GPS:52.371132, 4.89531

Telephone
Fax +31 20 555 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,564 reviews

Customer review rating 0.5/5

Michelle R. D. Business - Confirmed reviews ALL

I checked in and was told that I had a room near the elevator. My room was actually the farthest room from the elevator. The room is setup with a ladder to get down to the bedroom floor while the bathroom and closet are upstairs and there is no railing on onside. the AC did not work in my room and there was some sort of boiler heat -- I put in a message and they monitored the room and determined that the AC did not work and they brought in a floor unit that took up the entire walking space, was very loud and only cooled a 4 foot area of the room. The TV remote did not work and I could not turn the tv off. The lights were configured with you having to be upstairs to turn them off and then go downstairs int he dark. I asked for a room change and was denied. At 7 am when I told them that I would be cancelling the remainder of my stay, they informed me that they had rooms that I could move into (there were none the previous night). I explained that I could not trust them because of the mishandling of my reservation was unacceptable and I would expect them to cancel my reservation without problem.. They begged me to stay and take a different room and I declined because I could not take another night with the poor service and essentially too little, too late.

Customer review rating 5.0/5

Susan V. B. Couples - Confirmed reviews ALL

Wonderful hotel. Upgraded to comfortable junior suite with canal view. Room was quiet. Staff are very attentive. Great location.

Dear Ms. B., First and foremost thank you very much for your wonderful review following your recent stay at Sofitel Legend The Grand Amsterdam. I am truly delighted to read that you enjoyed your upgrade to a junior suite with canal view and that you found your room comfortable and peaceful. It is also a pleasure to know that our attentive team and central location contributed to such a memorable experience. Your kind words about our team mean a great deal to us, and I will be sure to share your compliments with everyone. Thank you once again for your trust and for sharing your experience. I very much look forward to welcoming you back again in the near future. Warm regards, Robin de Laat Guest Relations Officer

Customer review rating 4.5/5

Anita H. Couples - Confirmed reviews ALL

Staff was a pleasure to deal with, everything was taken care of quickly and efficiently. Location was great as it was very central. We would stay here again when in Amsterdam.

Dear Ms. H., First and foremost thank you very much for your kind review and for sharing your experience following your recent stay at Sofitel Legend The Grand Amsterdam. I am delighted to read that you appreciated the attentiveness and efficiency of our team, as well as our central location. It is especially rewarding to know that everything was handled smoothly and that you felt well taken care of throughout your stay. I also truly value your feedback regarding the breakfast selection, as it helps us to continuously refine and enhance our offerings. Thank you once again for your kind words and for your trust. I am very pleased to read that you would choose to stay with us again, and I look forward to welcoming you back in the near future. Warm regards, Robin de Laat Guest Relations Officer

Customer review rating 4.5/5

Carl G. Friends - Confirmed reviews ALL

the only feedback i have is that i was very disappointed in the fitness center. it was not of the standard i would have expected, based upon quality and price of hotel.

Dear Mr. G., First and foremost thank you very much for sharing your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am delighted to read that you found our hotel beautiful and that our team made such a positive impression on you your kind words are truly appreciated. At the same time, I would like to sincerely thank you for your honest feedback regarding the fitness center and your booking experience. I am sorry to learn that these aspects did not meet your expectations, especially considering the level of quality and comfort we aim to provide. Your comments have been shared with the relevant teams, as we continuously look for ways to improve and better align our facilities with our guests’ expectations. I also appreciate your remarks regarding the overall value, as this is an important aspect of the guest experience. Thank you once again for your valuable feedback. I hope to have the opportunity to welcome you back in the future and provide you with an even more complete experience. Warm regards, Robin de Laat Guest Relations Officer

Customer review rating 4.0/5

Sumita H. Families - Confirmed reviews ALL

This was my 2nd visit to the hotel which I chose as an Accor member. I took my family of 8 people for whom I booked 2 canal view rooms and 2 junior suites: these were all upgraded to very beautiful suites and 'canal houses'. Moreover, the (very central) location is excellent as are the restaurants whilst the breakfast was particularly impressive. There were just a few issues with the service which prevents me from awarding 10 stars.

Dear Ms H., Thank you very much for taking the time to share your detailed feedback following your second stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you and your family enjoyed your stay overall, particularly our central location, the comfort of your suites, and the quality of our restaurants and breakfast. It is also a pleasure to know that the upgrades contributed positively to your experience. At the same time, we sincerely regret to learn that certain aspects of the service did not fully meet your expectations. Your comments regarding the arrival experience, the interaction in the restaurant, and the issue with the shower door are taken very seriously and have been shared with the relevant teams for review and follow-up. We are pleased to read your kind recognition of our colleagues, including Sophie in the Spa and the breakfast team member, and will ensure your compliments are passed along. Should you wish to share further details, please do not hesitate to contact us directly at gu… We would greatly appreciate the opportunity to follow up with you personally. Thank you once again for your feedback, and we hope to have the opportunity to welcome you and your family back in the future. Sincerely, Julia Guest Relations

Other web-users rate our hotel

  • 788 reviews 9.7/10 Location
  • 973 reviews 8.3/10 Room
  • 1,551 reviews 9.2/10 Service
  • 16 reviews 6/10 WiFi
  • 361 reviews 8.7/10 Breakfast
  • 355 reviews 7.8/10 Food
  • 346 reviews 8.1/10 Amenities
  • 178 reviews 7.4/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Amsterdam