Dear Ms. Y., Thank you very much for sharing your wonderful feedback and for awarding your recent family stay at Sofitel Legend The Grand Amsterdam a perfect overall score. We are delighted to hear that you enjoyed our central location, the exceptional hospitality of our ambassadors, and the culinary experiences throughout the hotel. Your enthusiastic compliments regarding our food and the breakfast experience at Bridges are especially rewarding. It is particularly wonderful to know that our Housekeeping team made such a positive impression. Their dedication to ensuring the highest standards of comfort and cleanliness is an essential part of the experience we strive to provide, and I will be pleased to share your kind words with them. At the same time, we regret that the WiFi experience did not meet your expectations, particularly regarding accessibility and connection speed. Your feedback is greatly appreciated and will be shared with the relevant team for further attention. Thank you once again for choosing The Grand and for your loyalty as an ALL Classic member. We sincerely look forward to welcoming you and your family back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. C., Thank you very much for taking the time to share such a thoughtful and generous review of your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted that your birthday celebration became such a memorable occasion. It is wonderful to hear that you enjoyed your beautiful canal-facing suite and appreciated the special arrangements prepared both in your accommodation and during your dining experience at Bridges. Your exceptional compliments regarding our culinary experiences are particularly rewarding. We are thrilled that the wine pairings and expertise of our sommelier made your evening at Bridges so special, and that our breakfast selection and the creative cocktails at The Flying Dutchman left such lasting impressions. We are especially grateful for your recognition of Mark, whose thoughtful recommendations and assistance with your airport transfer helped ensure a seamless experience despite the traffic restrictions in Amsterdam. Your kind words about our restaurant ambassadors and bartender will also be shared with the respective teams. It is equally meaningful to know that you appreciated the remarkable history and heritage of The Grand, which we take great pride in preserving. We have also taken note of your feedback regarding the WiFi connection speed and the clarity of your ALL Classic membership benefits. Thank you once again for choosing The Grand for such a special celebration and for your generous recommendation. We sincerely look forward to welcoming you both back for another magnifique stay in the heart of Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. P., What a pleasure it is to read your lovely feedback following your very first stay at Sofitel Legend The Grand Amsterdam! We are absolutely delighted that your first experience with us was such a memorable one and that you and your friends enjoyed your time at The Grand. It is particularly wonderful to hear how much you appreciated the comfort of our Sofitel MyBed and, above all, the genuine friendliness of our colleagues. Your comment that everyone was fabulous, even if you cannot quite remember their names, truly made us smile! Please rest assured that your lovely compliments will be shared with the entire team, as recognition like yours means a great deal to us. We are also pleased that you enjoyed our breakfast experience and appreciate your feedback regarding the pricing of our mocktails. We understand your observation and will gladly share it with our Food & Beverage team. As a valued ALL member, we also appreciate your feedback regarding the recognition you received during your stay. We believe that loyalty should be acknowledged through thoughtful, personal touches, and your comments remind us of the importance of making every member feel genuinely appreciated. Thank you once again for your kind words and recommendation. It was a genuine pleasure to welcome you to The Grand for the first time, and we sincerely hope it will be the first of many wonderful visits. We look forward to welcoming you and your friends back to Amsterdam, with another wonderfully comfortable night's sleep awaiting you! Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. W., What a pleasure it is to read your wonderful feedback following your recent family stay at Sofitel Legend The Grand Amsterdam! We are absolutely delighted to know that you enjoyed your time with us and that our team made you feel so warmly welcomed from the moment you arrived. It is particularly lovely to hear that the little touches, from a celebratory glass of bubbles upon arrival to the thoughtful offer of umbrellas before heading out into Amsterdam, made such a positive impression. We truly believe that genuine hospitality is found in these small moments of care and attention, and it means a great deal to know that you noticed and appreciated them. Your wonderful compliments regarding our Front Office and service colleagues will certainly be shared with them. Knowing that their warmth and attentiveness contributed to your family's experience is incredibly rewarding. We also appreciate your constructive observation regarding the mattress. While we are pleased that you enjoyed the comfort of our bedding and luxurious linens, we are sorry that the uneven sleeping surface affected your comfort. We will share your comments with our Housekeeping team so that the mattress can be inspected. As a valued ALL member, we sincerely thank you for your loyalty and your generous recommendation. It was a genuine pleasure to welcome you and your family to The Grand. We hope you returned home with wonderful memories of Amsterdam, and we look forward to welcoming you back for another memorable stay, with perhaps another glass of bubbles waiting upon your arrival! Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Mr. L., What a pleasure it is to read your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam! Your description of The Grand as “a haven within busy Amsterdam” is particularly lovely, as it captures exactly the atmosphere we hope our guests experience. Nestled in the heart of our vibrant city, we strive to offer a peaceful retreat where the charm of our historic surroundings invites you to slow down, relax and simply enjoy the moment. We are absolutely delighted that you appreciated the beauty of our hotel and its central location. It is especially rewarding to know that your experience was so enjoyable that you felt tempted to spend even more time within The Grand itself rather than exploring the city beyond our doors! We are equally grateful for your wonderful recognition of our team. Creating an atmosphere where our guests feel genuinely welcomed and cared for is at the heart of everything we do. As a valued ALL Gold member, we sincerely appreciate your continued loyalty and the trust you place in our brand. Thank you once again for your generous recommendation. It was a genuine pleasure to welcome you, and we look forward to offering you another peaceful escape in the heart of Amsterdam whenever your travels bring you back to our beautiful city. Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend the Grand Amsterdam

Dear Ms. B., First and foremost what a pleasure it is to read your wonderful and detailed feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are absolutely delighted to know that you and your partner enjoyed your time with us so much that you wished you could have stayed a little longer! It is especially rewarding to read your kind words about our colleagues, from the warm assistance at Reception to the thoughtful recommendations provided by our Concierge team. We will be delighted to share your lovely compliments with them. We are equally pleased that your suite upgrade made your stay even more special. Your appreciation of the little details during turndown service, from the chamomile tea to the carefully prepared bedside amenities, truly made us smile. It is often these small, thoughtful touches that turn a comfortable stay into a memorable experience. We are also glad that you found time to unwind in our spa and enjoy the peaceful atmosphere of The Grand. At the same time, we sincerely appreciate your constructive observations regarding the bathroom lighting and the breakfast offering in relation to its price. Your feedback is valuable and will be shared with our Rooms Division and Food & Beverage teams for consideration. As a valued ALL member, we also thank you for your loyalty and your generous recommendation. It was a genuine pleasure to welcome you both to The Grand. We hope your visit has left you with many wonderful memories, and next time, perhaps we can tempt you to stay just a little longer! Warm regards, Robin de Laat Guest Relations Officer Sofitel Legend The Grand Amsterdam

Dear Ms. W., First and foremost thank you so much for sharing your lovely feedback following your recent stay at Sofitel Legend The Grand Amsterdam. We are absolutely delighted to hear that you and your partner had such a wonderful time with us and that the beauty and historic charm of The Grand left such a positive impression. What makes your review particularly special to us is your wonderful recognition of our team. Knowing that our colleagues made your stay so enjoyable is truly the greatest compliment we could receive. We believe it is the people behind The Grand who bring its history and character to life, and we will be delighted to share your kind words with them. We also appreciate your feedback regarding value for money. We understand that a stay at a Sofitel Legend comes with high expectations, and we continuously strive to ensure that the overall experience reflects the value our guests expect. As a valued ALL Gold member, we are especially grateful for your loyalty and for choosing The Grand as part of your travels. It was a genuine pleasure to welcome you both, and we hope that your time in Amsterdam has left you with many beautiful memories to take home to Australia. We sincerely look forward to welcoming you back whenever your travels bring you to our lovely city again. Warm regards, Robin de Laat Guest Relations officer Sofitel Legend The Grand Amsterdam

Dear Ms. H., Thank you very much for taking the time to share such detailed feedback following your recent stay at The Grand. We are delighted that you and your husband enjoyed our central location, the comfort of your accommodation and the attentive hospitality of our ambassadors. It is especially rewarding to hear your wonderful compliments about our Room Service ambassador who delivered your breakfast each morning. Knowing that his warmth and friendliness helped make your stay memorable is truly meaningful, and we will be delighted to share your recognition with him personally. We are equally pleased that you enjoyed your dining experience at Oriole Garden Bistro. Your appreciation for the quality and presentation of the dishes, the wine selection and the attentive restaurant service is a wonderful compliment to our culinary team. We also appreciate your recognition of our sustainability initiatives and the thoughtful details throughout your accommodation. However, we sincerely apologise that your room was not serviced as expected on the first day, requiring you to contact Housekeeping. We are particularly sorry that your experience at Sofitel SPA fell short of expectations. It is disappointing to learn that your therapist did not follow your specific instructions regarding the areas requiring attention. Personalised care and attentiveness are essential to a relaxing spa experience, and we regret that this was not reflected in your treatment. Your feedback will be shared with our Spa management team for further attention. Despite these shortcomings, we are grateful that you enjoyed your overall experience and would consider returning. Thank you for your loyalty as an ALL Classic member and for your generous recommendation. We sincerely look forward to welcoming you both back to The Grand for an even more memorable and magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. C., Thank you very much for sharing your detailed feedback following your recent stay at The Grand. We are delighted that you enjoyed our central location, allowing you to explore Amsterdam's many attractions, restaurants and historic streets with ease. It is especially pleasing to hear that you appreciated the comfort and spaciousness of your accommodation, our dining experiences and the convenience of our private courtyard for arrivals and departures. Your wonderful recognition of our ambassadors is particularly meaningful. Knowing that our entire team contributed to an enjoyable stay through their helpfulness and attentive hospitality is a great compliment, and we will be delighted to share your kind words with them. We are equally pleased that you enjoyed breakfast at Bridges. We also appreciate your constructive feedback regarding the timing of Housekeeping service, the shower design and the WiFi connection speed. We sincerely regret these inconveniences, particularly the water escaping onto the bathroom floor, and understand your concern regarding safety. Your observations will be shared with the relevant management teams for further attention. Thank you once again for choosing The Grand and for your generous recommendation. We sincerely look forward to welcoming you back for an even more comfortable and magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. H., Thank you very much for sharing your wonderful feedback and for awarding your stay at The Grand a perfect score. We are delighted that you and your partner enjoyed such a comfortable and memorable experience with us. It is especially rewarding to hear that you appreciated the comfort and cleanliness of your accommodation, as well as the warm and friendly hospitality of our ambassadors. Your special recognition of Christina Cai is particularly meaningful, and we will be delighted to share your lovely compliments with her personally. It is always a pleasure to know that the dedication of our team contributes to creating such positive memories for our guests. We are equally pleased that you appreciated our commitment to sustainability, particularly the thoughtful efforts made during breakfast at Bridges to minimise food waste. Your recognition of these initiatives is greatly appreciated. Thank you once again for choosing The Grand and for your generous recommendation. We sincerely look forward to welcoming you both back for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. W., Thank you very much for sharing such wonderful and detailed feedback following your recent stay at The Grand. We are delighted that you experienced our hotel as a peaceful retreat in the heart of Amsterdam. It is especially rewarding to hear that you appreciated the refined atmosphere of our historic property, the spaciousness of your accommodation and the exceptional comfort of our Sofitel MyBed. Your generous compliments regarding our ambassadors are particularly meaningful. Knowing that every member of our team made you feel warmly welcomed through their professionalism, graciousness and attentive hospitality is a wonderful recognition of their dedication. We will be delighted to share your kind words with the entire team. We are equally pleased that you enjoyed the generous breakfast selection at Bridges, including our à la carte offerings, as well as the dining and bar experiences throughout the hotel. We also appreciate your constructive feedback regarding the quality of the toilet paper and facial tissues. We understand that even the smallest details contribute to a truly luxurious experience, and we regret that these amenities did not meet your expectations. Your observations will be shared with the relevant management team for further consideration. Thank you once again for your generous recommendation and for choosing The Grand. We sincerely look forward to welcoming you back for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. G. A., Thank you very much for taking the time to share your detailed feedback following your recent stay at The Grand. We are delighted that you enjoyed the spaciousness and elegant design of your accommodation, the excellent cleanliness standards and the breakfast experience at Bridges. It is equally pleasing to hear that you appreciated the relaxing atmosphere of our Sofitel SPA, as well as our fitness and swimming pool facilities. However, we sincerely apologise that your arrival experience did not reflect the seamless and personalised hospitality we strive to provide. Particularly after arriving late in the evening, you should have received an efficient and welcoming check-in. We regret the unnecessary waiting time and, most importantly, that your ALL Silver membership was not properly recognised. As a valued loyalty member, you should feel appreciated from the moment you arrive, and we are particularly disappointed that your membership benefits, including your welcome drink, were not communicated or offered. Your feedback has been shared with our Front Office management team to reinforce the importance of recognising our loyal guests and ensuring a smooth arrival experience. We also appreciate your comments regarding the availability of bathroom amenities. While we continue to introduce more sustainable alternatives throughout the hotel, we understand that these initiatives should never compromise the comfort and luxury our guests expect. Your observations will be taken into consideration as we continue refining our in-room experience. Thank you once again for your loyalty as an ALL Silver member and for your generous recommendation despite these shortcomings. We sincerely hope to welcome you back to The Grand for an even more seamless and magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay at The Grand. We are delighted that you enjoyed such a pleasant experience with us and particularly appreciated the friendliness and responsiveness of our ambassadors. It is equally rewarding to hear that you were pleased with your room upgrade, and we hope that the additional comfort contributed to an enjoyable stay. However, we sincerely regret that your dining experience with friends did not fully meet your expectations. The extended waiting times between courses are certainly not reflective of the attentive and seamless service we strive to provide. Your feedback will be shared with our Food & Beverage management team to ensure that greater attention is given to the pacing and overall experience of our restaurant service. Thank you once again for your continued loyalty as a valued ALL Platinum member and for your generous recommendation despite this inconvenience. We sincerely look forward to welcoming you back to The Grand for an even more enjoyable and magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. G., Thank you very much for taking the time to share your wonderful feedback following your recent stay at The Grand. We are delighted to learn that you and your partner enjoyed our central location in the heart of Amsterdam, the cleanliness and comfort of your accommodation, and the warm hospitality of our ambassadors. It is especially rewarding to hear that you appreciated the excellent breakfast experience at Bridges, which we hope provided a delightful start to each day of your visit. Your outstanding ratings across all aspects of your stay are a wonderful recognition of our team's dedication to providing exceptional service and creating memorable experiences for our guests. Thank you once again for your loyalty as an ALL Classic member and for your generous recommendation. We sincerely look forward to welcoming you both back to The Grand for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. S., Thank you very much for your wonderful feedback and for awarding your recent stay at The Grand a perfect score. It is truly an honour to have welcomed you and your partner back to our hotel so many times over the past 15 years. Your continued loyalty and appreciation mean a great deal to us, and knowing that The Grand remains such a special place for you is one of the greatest compliments we could receive. We are particularly delighted that you continue to enjoy the exceptional comfort of our Sofitel MyBed, ensuring a wonderful night's rest during each visit. Your kind recognition of Mooren and Niels is equally appreciated, and I will personally ensure that your compliments are shared with them. It is wonderful to know that their warm hospitality continues to make your stays memorable. Thank you once again for your longstanding trust in The Grand and your loyalty as a valued ALL Gold member. We look forward to welcoming you both back for many more magnifique experiences in the years to come. Warm regards, Stefan Melcherts General Manager