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Pullman Paris Centre - Bercy Hotel 4 stars

Customer review rating 4.5/5 10,981 reviews

ALLSAFE approved hotel

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Pullman Paris Centre - Bercy
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+ 28 Services

Hotel extras

  • Subway 5 minutes walk with direct access to central Paris

  • Massages and treatments at Spa by Sothys for a unique wellness break

  • ALLSAFE label: we welcome you in line with hygiene and safety standards

  • Connecting rooms for families

  • Customized in-room catering service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • PARIS ORLY Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 35 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 paris
france

Tel: +33144673400

Fax: (+33)1/44673401

Check-in from 14h00

Check out up to 12h00

  • PARIS :  24 TERROIRS DE FRANCE

  • LINE 14 COURS ST EMILION :  14 COUR ST EMILION

  • PARIS CENTRE :  PERIPHERIC BELT

  • By plane

    PARIS ORLY At 12km / 8 miles - Shuttle paying

  • By plane

    ROISSY CHARLES DE GAULLE At 20km / 12 miles

  • By train

    PARIS GARE DE LYON At 2km / 1 miles

GPS :48.831522, 2.387074

Our accommodation(s)

Enter a sleek space, dive into a cozy bed and enjoy the comfort and well-being of the Pullman Paris Centre-Bercy hotel. Bath robes, slippers, hair dryer and iron are available in your room.

SUPERIOR ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, High Floor

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR FAMILY ROOM, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR FAMILY ROOM, 2 Connecting Rooms, 3 Double Beds

  • Max. number of persons: 6
  • Area: From 54 / 581 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

CLASSIC ROOM, 2 single beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

LIVE Restaurant

Type of cuisine: French

An open and creative kitchen celebrating bistronomy, local and seasonal products, classics revisited in a spirit of revival. For lunch or dinner, on-site or to take away, experience the Live Restaurant.

LIVE Bar

Be carried away by the energy of the LIVE bar. Day or night, depending on your wishes, come and sip a cocktail and share an aperitif board or enjoy a favorite pastry, in a vibrant atmosphere.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 507

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Pullman Paris Centre - Bercy

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,981 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,658 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.5/5

Javier Business - 02/06/2021 Confirmed reviews ALL

Good, but you have charged me the room twice . One in my credit card and another one via my company’s travel agency

Beautiful room

Customer review rating 5.0/5

Marie V. Couples - 31/03/2021 Confirmed reviews ALL

We had a gorgeous suite on the 10th floor with an amazing view on Paris, would highly recommmend.

Dear Mrs v., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Girault Guest Experience Manager

Great room. Great and friendly staff

Customer review rating 5.0/5

- Business - 11/02/2021 Confirmed reviews ALL

Just grreat service, nice room, nice staff

Dear Mr N., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Girault Guest Experience Manager

Excellent service

Customer review rating 5.0/5

Olivier Couples - 26/01/2021 Confirmed reviews ALL

Very friendly and helpful staff.

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Celine Girault Guest Experience Manager

Nice stay

Customer review rating 4.5/5

Georges S. B. Couples - 18/12/2020 Confirmed reviews ALL

Well located, nice staff really accomodating.

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Girault Guest Experience Manager

A bit disappointing

Customer review rating 3.5/5

Jon P. Business - 15/11/2020 Confirmed reviews ALL

Overall the room was very nice and comfortable. However, I was double billed for three room service meals through the Skeat app and on the hotel bill. I sent an email requesting my credit card be credited and have not even received a response. Also the service times in the hotel restaurant were very poor. Even with the simplest orders it would take 45-60 minutes and often appetizers came after or with the main dish. The exception to this was breakfast which was very timely and had attentive staff.

Dear Jon P., Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I transfered you complain to the Front desk manager and the event manager in charge of the Master to make sure that we will refund you as fast is possible. I stay at your entire disposal for any further information, Sincerely, Céline Girault Guest Experience Manager

Convenient hotel

TripAdvisor rating 4.0/5

loicf906 29/09/2020 TripAdvisor review

room was nice . Team member was helpful and welcoming. The room service menu is quiet disappointing. Same apply for the bar: food menu . Selection is too small .The hotel location is very accessible .

Dear loicf906, We thank you very much for this amazing review, we are glad to read that you enjoyed your stay with us:) We hope to have the pleasure to welcome you again :) Best regards, Céline -Guest Experience Manager

Great location

Customer review rating 4.0/5

Mark K. Business - 06/09/2020 Confirmed reviews ALL

Have stayed many times at this hotel. The staff is always courteous and professional. Very convenient to the city or to just stay in the Berry area as there are many food and beverage options.

Dear Mark k., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Girault Guest Experience Manager

Friendly

Customer review rating 4.0/5

Jimi S. Couples - 23/08/2020 Confirmed reviews ALL

Was great I would say

Team went above and beyond

Customer review rating 4.5/5

Taryn Families - 04/08/2020 Confirmed reviews ALL

A wonderful warm welcome when Paris was plagued by Industrial unrest, great beds, great food, great service, lovely location

As good as usual

Customer review rating 5.0/5

Oliver Couples - 22/07/2020 Confirmed reviews ALL

We enjoyed our stay, once again. Great location, great service and great beds.

Absolutely fabulous stay

Customer review rating 5.0/5

Wendy G. Couples - 21/03/2020 Confirmed reviews ALL

We could not fault The Pullman Paris Bercy. From check-in to check out our entire experience was exemplary. Every staff member was wonderful, our room was spacious, extremely well-appointed, and most of all, quiet. The location was excellent with many easy dining options across the road, not to mention a very quick and easy walk to access the Metro. Short travel time to all of the major attractions and arrondisements. The hotel has excellent facilities from a health club to an inviting foyer, bar and restaurant. We can’t wait for our next visit. This time we became engaged.... perhaps next time will be for our honeymoon!!

Dear Wendy B., We thank you very much for this amazing review:) We definetly want you back to celebrate your honeymoon:) We keep it in mind:) Take care you and your family, We keep in touch! Sincerely, Céline Girault Guest Experience Manager

Well located, and chic hotel.

Customer review rating 4.5/5

W. A. S. Solo - 12/03/2020 Confirmed reviews ALL

One of my best Accor Hotel experience so far. The only minus would be the fee for the room service. This is the first time ever, and it's not really relevant. Beside that, everything went perfect. I loved my room. Regards

Dear Aboubakry Sadikh W., Thank you very much for taking the time to share your experience at the Pullman Paris Bercy. We are happy that you ahd a wonderful experience with us and hope to welcome you again! :) We wish you a lovely day Bochra Djedaini - Guest Relations

All good but the sport center

Customer review rating 3.5/5

Nicolas B. Business - 09/03/2020 Confirmed reviews ALL

It was areal pity that during my stay the elevator to the sport center was out of order and the only way to get there was amaze of stairs and corridors impossible to remember.

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately, we had to change at the last minute an important piece from the fitness's elevator. Once again, please accept our sincere apologies for the inconvenient. Sincerely, Céline Girault Guest Experience Manager

Location was good but stay was not great because of room structure, especially shower area and bathroom. It was a “pain”. Almost like a nightmare through out stay actually.

Customer review rating 1.0/5

Vishnu B. Business - 08/03/2020 Confirmed reviews ALL

The room 812 is a nightmare actually. The shower area there is no proper protection for water not to spill out on floor outside shower area clearly. It’s a pathetic design and arrangement. Also head shower the flow is pathetic and top slow. On WC there is no hand shower arrangement. Limited floor mat ( Rather just 1 ) made me use the hand towels and bah towels to protect the water flow out of bathroom to room area. So had to live with this worry and trouble on all nights of 23rd until 1st March 2020 actually. It was an honestly an pathetic experience. Had made a request to shift room to a king size bed on probably 24th or 25th Feb 2020, but made to use same room by changing the bed configuration by joining the bed into a King Bed. So nightmare of same bathroom continued throughout the stay. This room looks like a kind of worst room in configuration in the hotel as it is at end and next to some service door probably. So honestly not keen to come back and stay at Pullman City Centre Bercy for sure in future. At price point for room it was basically not worth staying frankly. A friendly advise is please never Officer the room 821 as location and type to any guest as it would be actually unfair to guest clearly. Even a total refund of price if Stay is not enough to consider Pullman City Centre Bercy as a choice of stay clearly, sorry. Because a local friend of mine : Mr. Bertrand Malet who has prepaid for my stay in his name from 23rd February and until 27th February, I didn’t want to be impolite and continued to stay back for those nights. As I had also invited another partner of mine from a French Group : Mrs. Corinne Molina who came and checked in on 27th Feb 2020 evening for a night in same hotel, She also had a peculiar situation which your staff couldn’t not help weirdly. My error she prepaid for 1 night of 27th March 2020 instead of 27th Feb 2020. It was hard for her and she had no choice but to pay again while checking in and she was also very disappointed actually. I am not sure if she had chance to claim a refund back as yet. Unfortunately very less solutions but more rules which are very immature and not an good feeling to comeback and enjoy your hospitality actually. Thanks Regards, Vishnu B. Polmann India Limited Email : vi… Cell : +9…

Dear Vishnu B., Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline Girault Guest Experience Manager
Customer review rating 4.5/5

Zhijun J. Families - 07/03/2020 Confirmed reviews ALL

My wife's purse was almost stolen the first hour we arrived at Paris. Qi calmed us down. Qi is very friendly and helpful. Paris public transportation was on strike when we were there. We checked with Qi everyday about where to go and how to get there.

Dear Zhijun J., We thank you very much for sharing your experience at the Pullman Paris Bercy! We are really happy that Qi was able to make you have a wonderful stay! We wish you a lovely day! :) Bochra Djedaini - Guest Relations

No recommended

TripAdvisor rating 1.0/5

Shereena K Couples - 06/01/2020 TripAdvisor review

I would not recommend this hotel...you will receive conflicting information from the staff. Most of the staff are not friendly at all. There are better hotels than this hotel and at better locations. It is not value for money

Dear Shereena, We thank you for taking the time to share your experience following your stay with us. We are suprised to read your appreciation on our staff, they are the strengh of our hotel as the others reviews on Tripadvisor show. At Pullman, we strive to provide our guests with a high standard service, and we always try to find a solution to make our guests happy. Could you tell me more about your experience? You can contact me on h2192-qc@accor.com. Best regards, Céline - Guest Experience Manager

A lovely property with an amazing staff

TripAdvisor rating 5.0/5

WaltEP Solo travel - 05/01/2020 TripAdvisor review

I stay at this hotel at least a couple times per year for my leisure trips to Paris. I enjoy the location, as it's far enough from the touristy center of Paris to be relaxing, yet Métro line 14 makes reaching the first a ten-minute ride. (Note: because this is an automated line, it was operating normally during the recent transit strikes.) The hotel itself is quite nice, having undergone significant renovations in the common areas over the past few years. Yet, what sets this property apart for me is the staff. They are warm, welcoming, caring, and always helpful. I see this as "my home in Paris" as a result. I know beyond any doubt that the staff will make every possible effort to assist me, no matter what my request is. In terms of the accommodations, I'd advise booking a premium room if you are able, as the view from the upper floors of the hotel toward the city is beautiful. Highly recommended!

Dear WaltEP, What a comment! We thank you so much for this amazing review! You are totally right about the location, the renovation, and the kindness of our Staff! They are working so hard to make every moment of your stay a real Pullman & Magnifique experience. We hope to welcome you soon again, Best regards, Céline - Guest Experience Manager

Back from Australia

TripAdvisor rating 5.0/5

Traveler210417 Solo travel - 26/12/2019 TripAdvisor review

Another terrific stay @ Pullman Bercy. Merci Beaucoup to the Front Office team who were wonderfully kind & helpful to me before & during my stay - especially Lise, Julie, Dylan & Concierge. Hotel looked lovely for Christmas. I look forward to another stay.

Dear Guest, Thank you so much for your lovely words ! Please be assured that we will read it to the concerned ones :) Have a lovely end of the year, Arnaud

Pullman at Bercy

TripAdvisor rating 5.0/5

AFCWomble42 Solo travel - 09/11/2019 TripAdvisor review

Conveniently located to the Accor Arena at Bercy, the Pullman has comfortable and well equipped rooms. The breakfast buffet is excellent and I cannot speak highly enough of the catering staff who went to a great deal of trouble to provide for my various food allergies.

Dear AFCWomble42, We thank you very much for this nice review! I share it with our Team! We hope to welcome you very soon, Best regards! Céline - Guest Experience Manager

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