ibis London Thurrock M25 2 stars

Customer review rating (ALL Rating) 4.2/5 919 reviews

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Description

Hotel extras

  • Located just by the A282, with easy-access to central London

  • Ebbsfleet International Station is a 15 minute drive away

  • Free on-site parking for all hotel guests

  • Hotel Restaurant Fogg's serves a delicious choice of global cuisine

Our accommodation(s)

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Hotel location

ibis London Thurrock M25

Weston Avenue, West Thurrock, Essex
RM20 3JQ GRAYS
United Kingdom

GPS:51.477455, 0.268539

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  919 reviews

TripAdvisor Rating  3.5/5  939 reviews

Excellent customer service

TripAdvisor rating 5.0/5

Jean-marc A TripAdvisor review

The stay was great, the people at the reception were really nice and professional. There was a reservation problem and the lady fixed it all quickly for us, allowing us to enjoy the rest of the weekend in London,

Dear Guest, We're delighted to hear that you had an enjoyable stay with us! Providing excellent customer service is always our top priority, and we're thrilled that our reception team was able to assist you promptly and professionally, ensuring that any reservation issues were swiftly resolved. It's wonderful to know that you were able to continue your weekend in London without any further hassle. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

A great stay by Peter Clark

TripAdvisor rating 5.0/5

J1832ZXpeterc TripAdvisor review

As l work away for four days a week, and I have been using this hotel for three years now.Since my first visit up to present day the staff here have always been kind polite and very helpful from kitchen to reception to managers all equally as good.Rooms are always clean with all you need to relax in.lhave only had the breakfast here with plenty to choose from continental or full English.As l have worked in the area for many years I know that if I was to have a short break l would stay here as you can access most parts of Essex and Kent above all easy access to London would recommend the Ibis west Thurrock every time,Thank for caring.

Dear Peter Clark, Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you've been a loyal guest for three years and that our team consistently provides you with excellent service. It's wonderful to know that you find our rooms clean and well-equipped for relaxation. Our staff takes great pride in ensuring that every guest feels comfortable and attended to during their stay. We're glad you enjoy our breakfast options, whether you opt for a continental spread or a hearty full English meal. It's always our goal to offer a variety of choices to cater to different preferences. We're also pleased to hear that our location suits your needs, offering convenient access to various parts of Essex, Kent, and London. We strive to provide a convenient and accessible base for both business and leisure travelers alike. Thank you once again for your kind words and recommendation. We look forward to welcoming you back for many more enjoyable stays in the future.

Well located

Customer review rating 4.0/5

Elizabeth Business - Confirmed reviews ALL

Staff are very friendly and has a nice welcome feeling when you arrive. The rooms are comfortable and so quiet which is great. The only gripe I have is that it would be nice to have couple of herbal teas in the room as not everyone likes tea/coffee but otherwise I always enjoy my stay at the ibis and it is in a good location for work and Lakeside.

Dear ELIZABETH. Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay and felt welcomed by our friendly staff. It's great to know that you found the rooms comfortable and appreciated the peaceful environment. Your suggestion regarding herbal teas is noted, and we'll certainly consider adding them to our room amenities to cater to a wider range of preferences. We're glad to hear that our location suits your needs for work and exploring Lakeside. We look forward to welcoming you back to ibis for another enjoyable stay in the future! Sincerely, Asta Povilaityte Assistant General Manager

Okay

Customer review rating 3.5/5

Richard M. Solo - Confirmed reviews ALL

Hotel good just no amenities near by when traveling by foot

Dear RICHARD, Thank you for sharing your feedback with us. We're glad to hear that you found the hotel satisfactory. We understand that the lack of nearby amenities can be inconvenient, especially for guests traveling on foot. We'll definitely take your comments into consideration as we strive to improve our guests' overall experience. If there's anything else we can assist you with or if you have any suggestions for how we can enhance your stay in the future, please don't hesitate to let us know. We appreciate your input and hope to welcome you back soon. Sincerely, Asta Povilaityte Assistant General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Room was clean ,bed comfy pillows were too hard

Dear Guest, thank you for your positive review. We are delighted to hear that you had a good stay with us and that you found your room clean and the bed comfortable. We appreciate your feedback regarding the pillows and will take it into consideration. We hope to welcome you back soon. Warm regards, Asta Povilaityte, Assistant General Manager

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Other web-users rate our hotel

  • 386 reviews 8.8/10 Location
  • 1,028 reviews 5.6/10 Room
  • 781 reviews 8.9/10 Service
  • 23 reviews 7.3/10 WiFi
  • 549 reviews 4.1/10 Comfort
  • 517 reviews 6.1/10 Cleanliness
  • 211 reviews 6.3/10 Breakfast
  • 144 reviews 3.7/10 Amenities

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