ibis London Thurrock M25 2 stars

Customer review rating (ALL Rating) 4.2/5 817 reviews

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Weston Avenue, West Thurrock, Essex, RM20 3JQ GRAYS, United Kingdom

Description

Hotel extras

  • Located just by the A282, with easy-access to central London

  • Ebbsfleet International Station is a 15 minute drive away

  • Free on-site parking for all hotel guests

  • Hotel Restaurant Fogg's serves a delicious choice of global cuisine

Our accommodation(s)

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Hotel location

ibis London Thurrock M25

Weston Avenue, West Thurrock, Essex
RM20 3JQ GRAYS
United Kingdom

GPS:51.477455, 0.268539

Telephone
Fax +44 1708 680525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  817 reviews

TripAdvisor Rating  3.5/5  977 reviews

Very clean but tiny!

Customer review rating 3.0/5

Catherine C. Families - Confirmed reviews ALL

Hotel was very clean & staff were nice. However, the room was absolutely tiny! It would be ok for one person but for 2 people, it was a squeeze. Bathroom was lovely though. No sockets on either side of the bed was annoying. There was a smell of sewage in the lobby of the second block & no cover over the walkway between meant a dash in the rain for breakfast. Over-priced for what it was really. Ibis were also very inflexible with changing dates. I made a mistake in my booking & they absolutely would not help me with changing to the next night. Charging a premium for being allowed to change the date of a booking is unfair. I understand the cancellation fee element but I just wanted to change to the next night as we were coming for a funeral. No help given whatsoever & we had to book a second night. Some flexibility would be a nice element of your customer service.

Good location

Customer review rating 5.0/5

Tracey Couples - Confirmed reviews ALL

Easy parking, friendly, helpful staff. Clean room. Decent facilities

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

Hotel itself is located in a good area, if you have a car, many shops and restaurants are only 3-5 mins drive. However, the rooms aren’t so great. We had stains on our carpet, the area outside the hotel and even in the rooms just smelt like sewage. The worst of the smell was in the bathroom and everytime we opened the tap to run water. We experienced some heavy rain then I heard water dropping from somewhere. When I noticed that the seal on the wall of the window was cracked so water was leaking through onto our desk and our belongings. Some staff were helpful but majority of them were not smiley, were not welcoming and seemed like they didn’t want to help / be there.

Dear Shamim, Thank you for taking the time to share your experience with us. We're glad to hear that you found the hotel's location convenient, especially for accessing nearby shops and restaurants. However, we sincerely apologize for the issues you faced during your stay. The condition of your room, including the carpet stains, unpleasant odors, and the window leak, falls far below our standards. Your comments about the staff are also concerning, as we strive to provide warm and welcoming service to all our guests. Please know that we take your feedback seriously and will work on addressing these issues to improve our guests' experience. We appreciate your honesty and hope we can have the opportunity to provide a much better stay in the future. Sincerely, Asta Povilaityte Assistant General Manager

No

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Waiting one hour for food

Dear Carl, I sincerely apologize for the experience you had at our establishment. Waiting an hour for your food is far from the standard of service we aim to provide, and I understand how frustrating this must have been. Upon reviewing the situation, it’s clear that a miscommunication led to this unfortunate delay. We are actively working on improving our communication processes to ensure that such issues do not happen in the future. Your feedback is incredibly valuable to us, and we will use it to make the necessary improvements. Thank you for your patience, and I hope you might give us another chance to provide the quality service and promptness that you deserve. Sincerely, Asta Povilaityte Assistant General Manager

Very satisfied

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Enjoyed our stay in the Ibis Thurrock...

Dear John, Thank you for your feedback! We're thrilled to hear that you enjoyed your stay at Ibis Thurrock. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you back in the future! Sincerely, Asta Povilaityte Assistant General Manager

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Other web-users rate our hotel

  • 396 reviews 9/10 Location
  • 976 reviews 6/10 Room
  • 806 reviews 8.8/10 Service
  • 18 reviews 7.8/10 WiFi
  • 509 reviews 6.5/10 Cleanliness
  • 502 reviews 4.8/10 Comfort
  • 198 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.