Mercure Paris Centre Eiffel Tower Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 2,821 reviews

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Mercure Paris Centre Eiffel Tower Hotel - Image 1
Mercure Paris Centre Eiffel Tower Hotel - Image 2
Mercure Paris Centre Eiffel Tower Hotel - Image 3
Mercure Paris Centre Eiffel Tower Hotel - Image 4
20 rue Jean Rey, 75015 PARIS, France

Description

ALLSAFE approved hotel

Hotel extras

  • Certified ALLSAFE

  • Hotel with terrace and garden located at the foot of the Eiffel Tower

  • Direct access: Metro 6 and RER C

  • Privilege rooms with Eiffel Tower views

  • Lounge bar and gourmet shop

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Paris Centre Eiffel Tower Hotel

20 rue Jean Rey
75015 PARIS
France

GPS:48.855381, 2.291969

Telephone
Fax +33 1 45 78 91 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BISTRO MIRLOT

Our Bar welcomes you throughout the day for business meetings, some downtime and the chance to sample some local beers, all within a stone's throw from the Eiffel Tower.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,821 reviews

TripAdvisor Rating  4.0/5  5,796 reviews

Ignore the poor reviews….

TripAdvisor rating 5.0/5

Pinyardo Couples - TripAdvisor review

We’re here as part of Rugby World Cup package. The hotel was good , clean, quiet. Exceptional location . Great breakfast, friendly staff. If you have read the poor reviews on this place ( and we did ) ignore them…. The hotel is worth checking out if you want a good basic hotel in a great location.

Hotel needs updates

TripAdvisor rating 2.0/5

sheila j TripAdvisor review

Hotel is in a great location. Step right outside to the Eiffel Tower. However their rooms need a lot of updates to a more modern style. They need to have irons in their rooms and small face cloths for the bathrooms. Breakfast needs to have better hot burners to keep the food hot. They need to cook the bacon and sausage to well done. It looks and tastes raw. I requested the server to recook my bacon and he never did. I have been coming to this hotel for years and it has not changed.

Well located

Customer review rating 4.5/5

Ravi Couples - Confirmed reviews ALL

Great location Just near the Eiffel Tower and the Bir Hakiem metro..traveling to the must see places is a breeze…..and great staff ,very helpful

Love love love

TripAdvisor rating 5.0/5

O2986BMlucys TripAdvisor review

Walked out of the hotel and the Eiffel Tower is on the door step. Rooms could do with a refresh but overall a lovely hotel. Breakfast was expensive at 20€ for continental but there are loads of places to eat around the hotel.

Rude staff - room wasn't ready.

Customer review rating 0.5/5

Jess Couples - Confirmed reviews ALL

We arrived at the hotel at 11am (which was early as check in is noted as 14:00 on the booking) the room wasn't ready which was fine, so I advised the reception team we had the Eiffel Tower booked at 14:45 so would need to check in at 14:00 promptly. We left our suitcase with the concierge and returned at 14:00. The room was not ready. The reception team said it could be up until 15:00, I referred them to the confirmation email which confirmed at 14:00 check in. The reception team and management were then frantically making calls to try and get the room prepared. We had to sit in reception for 15 minutes until finally the keys were given to us. We then had just 30 minutes to wash and get changed and get to the tower. When I flagged to Vianney (the manager on duty) that this wasn't acceptable he responded by saying 'we're a busy hotel, fully booked and we're doing our best'. I advised him that this was a special trip for my partners 30th birthday celebration (which I had emailed the team about 2 months prior) and that this was not thr standard of arrival experience I was expecting. Nobody had even wished my partner a happy birthday. He offered nothing but a sorry and advised I could make a complaint. I then raised this with him again the following day and he was more apologetic and offered us a late check out. The whole experience was marred not only by the room not being ready on time but by the tone and level of service received from the reception team, they made me feel very unvalued and frustrated. I have always used Mercure as my go to hotel for high standard and good service, but this trip fell very short of what I would have expected.

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Other web-users rate our hotel

  • 2,078 reviews 9.4/10 Location
  • 2,497 reviews 4.9/10 Room
  • 1,886 reviews 6.5/10 Service
  • 31 reviews 6.4/10 WiFi
  • 1,183 reviews 3.9/10 Comfort
  • 967 reviews 4.5/10 Cleanliness
  • 851 reviews 6.5/10 Breakfast
  • 479 reviews 3.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.