Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 4.1/5 1,339 reviews

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Mercure Sydney Parramatta - Image 1
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106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,339 reviews

TripAdvisor Rating  4.0/5  1,106 reviews

Well located

Customer review rating 5.0/5

Andrew M. Business - Confirmed reviews ALL

Have stayed previously. Happy to return on future business trips.

Good location

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Hotel in need of upgrade, leaking taps in the bathroom, room keys not working properly, overall not the best experience

Dear Kerrie O., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The Management team is planning for refurbishment in the near future and we are all looking forward to the change that will bring about and be rest assured that we will serve you better next time you stay and thank you for choosing to stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Asena Gock, Assistant Front Office Manager.

Nice staff, and much better stay than last time

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

We like staying in parramatta, and a good deal came up for this hotel. The good: the last time we stayed, the aircon wasn’t working. The front office staff asked me to let them know when we were staying again and they would look after us. This time around, they made sure the aircon worked! Value for money wise, it was great, but I wouldn’t consider paying anywhere near rack rate. The not so great I’m an Accor Plus Gold member, and I think I’m supposed to get an upgrade when available. I don’t mind not being upgraded, but it would have been nice for the check in staff to acknowledge that they couldn’t accommodate it. The hotel needs refurbishing, I understand that takes time, but there was mould in the showers etc, and dust everywhere…

Dear Ankit G., We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the upgrade is upon availability and please allow me to express my sincerest apologies that may be we did not acknowledge your membership on arrival and there was no upgrade offered but be rest assured that we have taken this in to consideration and we will serve you better next time you stay with Mercure and thank you for choosing to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asena Gock, Assistant Front office Manager.

Red hot room proved to be a winner

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Very pleasant stay at "red hot rate". Staff were delightful and room was comfy and immaculate. Will definitely stay again.

Dear Timothy, Thank you for your fantastic feedback! We’re thrilled to hear you had a very pleasant stay and took advantage of our “red hot rate.” It’s wonderful to know you found the room comfortable and immaculate, and our staff made your visit special. We look forward to welcoming you back for another enjoyable stay again soon! Regards, Joe Carrozza Front Office Assistant Manager

Good hotel with good location

Customer review rating 4.0/5

Weili Families - Confirmed reviews ALL

The room is clean and newly decorated, with all the facilities for short stay. Woolworth, mcdonald, KFC opposite the road. would recommend.

Dear Weili, Thank you for your review! We’re glad to hear you enjoyed the clean and newly decorated room, as well as the convenient facilities for a short stay. It’s great that the local dining and shopping options added to your experience. We appreciate your recommendation and look forward to hosting you again. Regards, Joe Carrozza

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Other web-users rate our hotel

  • 482 reviews 8.9/10 Location
  • 1,037 reviews 5.8/10 Room
  • 807 reviews 7.8/10 Service
  • 20 reviews 2.4/10 WiFi
  • 474 reviews 4.6/10 Cleanliness
  • 251 reviews 3.6/10 Amenities
  • 242 reviews 3.9/10 Food
  • 206 reviews 5.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.