Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,424 reviews

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Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32

GPS:50.850937, 4.350372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,424 reviews

TripAdvisor Rating  4.0/5  3,741 reviews

Excellent location, friendly staff

Customer review rating 5.0/5

Eoin D. Couples - Confirmed reviews ALL

Very enjoyable stay, comfortable room, nice staff. We used the bar most evenings and ate on the restaurant once, all good no complaints. We stayed 4 nights, city break not work related.

Dear Eoin, Thank you for taking the time to review your stay. We are thrilled to hear that you found our hotel to offer great value and that the booking process was convenient for you. However, we've noted your comment regarding the cost of breakfast. While we aim to provide a wide variety of high-quality options to suit different tastes, we understand that the perception of value can vary. Please know that we offer different breakfast rates and options, including an express breakfast, to accommodate various preferences and budgets. It's very rewarding for us to know that our staff contributed positively to your experience. At Novotel Brussels City Centre, we take pride in our team's dedication to exceptional service. We are equally glad that the location of our hotel enhanced your city break and that you enjoyed our bar and restaurant offerings. Our aim is always to provide a comfortable and enjoyable environment for our guests. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Room was clean, comfortable beds.

Customer review rating 5.0/5

Mellie Business - Confirmed reviews ALL

Have stayed at this hotel several times in connection with organisation of meetings. The staff are all very competent and friendly. The meeting rooms are excellent.

Dear Mellie, Thank you for such a positive review. It's truly rewarding to know that the efforts of our team members Sebastien and Ly did not go unnoticed. Their dedication to guest satisfaction is a cornerstone of our service ethos. We take great pride in maintaining the highest standards of cleanliness, and your score of 100/100 serves as a wonderful affirmation of our team's diligence. Our commitment to sustainability is more than just an initiative; it's a core value that we hold dear, and we are ecstatic that you've acknowledged this with the highest appreciation. The positive remarks regarding the comfort of our rooms and the quality of our meeting facilities are greatly appreciated. It is our aim to provide an environment that not only meets but exceeds your expectations. Lastly, your endorsement of the Accor loyalty programme is much valued. We believe it offers great benefits and are glad to hear that you think so too. It would be our pleasure to have you return on another occasion. Very best wishes, Marc UYTTERHOEVEN, General Manager

Great stay

Customer review rating 5.0/5

Priti Families - Confirmed reviews ALL

Lovely large room...central to walk to all sights or catch metro. Friendly staff. Would stay here again

Dear Priti, Thank you for such a positive review. It is truly rewarding to learn that you found the room size to your satisfaction and that our central location facilitated your exploration of the city's attractions. Our team is also delighted to hear that their friendliness contributed positively to your experience. We take pride in our efforts towards sustainable development, and while we note that you chose not to comment on this aspect, we hope our initiatives met your expectations. The ALL – Accor Live Limitless loyalty programme is designed to enhance our guests' experiences, and we are thrilled that you hold it in high regard. As a Classic status member, your continued patronage is invaluable to us. It would be our pleasure to have you return on another occasion. Very best wishes, Marc UYTTERHOEVEN, General Manager

Ideal location

Customer review rating 4.5/5

Jonathan R. Couples - Confirmed reviews ALL

Our stay at the Novotel Tour Noire was excellent. From the very moment, we arrived, everyone did everything to make our stay enjoyable. We arrived early and were hoping to drop off our suitcases before checking in later. However, a room was prepared for us there and then, getting our stay off to a great start. The facilities were excellent in all respects. The choice at breakfast was extensive. We dined in the Gourmet Bar on the last night; it was our best meal of our stay! Thank you to everyone for making our stay so enjoyable!

Dear Jonathan, Thank you very much for your kind review. It is heartening to know that our central location served as an ideal base for your Brussels experience. We're also thrilled that you were able to start your stay on a high note with the prompt readiness of your room, despite the early arrival. The extensive breakfast options and your dining experience at our Gourmet Bar being a highlight truly reflects the dedication of our culinary team in providing a memorable gastronomic journey for our guests. We're proud that our facilities met your expectations and contributed to the excellence of your stay. We are also gratified that our staff played a significant role in enhancing your visit. At Novotel Brussels City Centre, we strive to offer service that is both attentive and personalized, and it's rewarding to know this was evident throughout your stay. Your commendations are greatly appreciated and have been shared with the team. We all hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The wall paper in the bathroom/toilet is damaged. It should be repaired. Thanks

Dear Guest, Thank you for taking the time to review your stay. We are thrilled to know that your experience with our cleanliness standards met your expectations and that you hold our ALL - Accor Live Limitless loyalty programme in high regard. These are aspects of Novotel Brussels City Centre that we take great pride in. Nevertheless, we regret to hear about the issue with the wallpaper in your bathroom. Please rest assured that we pay close attention to the maintenance of our facilities and that your comment is an opportunity for us to improve. We will certainly look into this matter. It is wonderful to learn that you would recommend our loyalty programme to others, and we hope that the positive aspects of your stay will bring you back to our hotel in the future. We hope to have the opportunity to welcome you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 1,943 reviews 9.4/10 Location
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  • 31 reviews 8.8/10 WiFi
  • 1,132 reviews 8.4/10 Breakfast
  • 783 reviews 7.1/10 Cleanliness
  • 260 reviews 6.9/10 Wellness Area
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