Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,501 reviews

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Novotel Brussels City Centre - Image 1
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Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

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Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,501 reviews

TripAdvisor Rating  4.2/5  3,832 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Birte M. Business - Confirmed reviews ALL

Nice room. But not very private. Opposite side of the street are offices, who look straight into your room. Lots of noise in the evening, as there is a rooftop disco? on top of the building opposite. I will not come back.

Great Loacation

TripAdvisor rating 4.0/5

AT226677 TripAdvisor review

The location of this hotel is excellent. So close to walk for shopping, grand place and lots of restaurants. Saint Katherine metro just a few minutes walk away. We walked when arriving from central station and took just over 10 minutes. Reception friendly and an easy check in. Hotel is very clean. The rooms are very spacious and had a comfortable sleep each night. Fridge in the room but no spoons. Only issue was the dated TV, the HDMI/USB slots in the wall were loose didn't work. Checked previous reviews and this has been mentioned before but clealy not been addressed by the hotel. Would stay here again.

Dear Guest, Thank you for this review. We are delighted you found our reception team welcoming and appreciated the seamless check-in process. Our dedicated staff takes great pride in maintaining high hygiene standards across all areas. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We take note of your comments and will share them internally. Nonetheless, we are thrilled you enjoyed our central position near Saint Katherine metro and had restful nights in our comfortable bedding. We look forward to welcoming you back on a future visit. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 1.5/5

Boudjani K. Families - Confirmed reviews ALL

We are really disappointed, as this is the third time we have stayed at this hotel — we even spent an entire week here before. During our last visit, we wanted to enjoy the pool after our 11 a.m. check-out, but we were not allowed to do so. I don’t understand why.

Dear K., Thank you for sharing your feedback. We truly appreciate your understanding. Please note that, for security and safety reasons, our pool facilities are only accessible to guests who are currently checked in. This policy helps us ensure that all guests enjoy a safe and well-supervised environment. We’re sorry for any inconvenience this may have caused and hope to welcome you again soon for a relaxing stay. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Nanma G. Business - Confirmed reviews ALL

I stayed at the hotel for a training programme conducted on the premises. The overall experience was good with comfortable stay, well-organized facilities, and helpful staff. Suitable venue for training events as well.

Dear Nanma, Thank you for this high rating. It is wonderful to hear you enjoyed your recent stay at Novotel Brussels City Centre. We are delighted that our facilities met your needs during the training programme and that our team’s support contributed to your comfort. Our goal is to ensure every guest experiences both productivity and relaxation under our roof. That said, we regret any inconvenience you encountered regarding payment options. Please know we continuously review guest feedback to enhance all aspects of our service. Lastly, we’re thrilled the venue’s setup aligned well with your training objectives and that the booking process was straightforward for you. Your endorsement as a business traveler means a great deal to us. We look forward to seeing you again. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

Arne B. Couples - Confirmed reviews ALL

Well located, good location for the Brussels Half Marathon.

Dear Arne, Thank you very much for your kind feedback. We’re pleased our location served your needs well and that you appreciated the room upgrade. While we regret any oversight with welcome amenities, we’re grateful you acknowledged our cleanliness standards and loyalty program. Our team remains committed to ensuring all guests receive their entitled benefits. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,173 reviews 9.6/10 Location
  • 2,247 reviews 7.6/10 Room
  • 2,014 reviews 8.6/10 Service
  • 31 reviews 6.8/10 WiFi
  • 1,060 reviews 8.3/10 Breakfast
  • 862 reviews 8/10 Cleanliness
  • 385 reviews 7.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.