Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 1,882 reviews

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285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

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Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,882 reviews

TripAdvisor Rating  4.5/5  1,311 reviews

Convenient Location

Customer review rating 5.0/5

Evelyn L. Business - Confirmed reviews ALL

Great & convenient location, clean and spacious room, friendly staff.

Dear Evelyn, Thank you for choosing Novotel Glen Waverley for your recent stay and for sharing your fantastic experience with us. We are delighted that you enjoyed our great location and had a pleasant stay overall. Your high ratings across all aspects of your visit, including your seamless booking experience via the Accor ALL App, efficient check-in process, comfortable accommodation, and our friendly team's service, mean a lot to us. Your feedback on our sustainable development initiatives is appreciated as we strive to make a positive impact. Please accept my sincere apologies if we did not meet your expectations on the buffet breakfast menu and I am happy to share that we have a great A La Carte menu for breakfast. Thank you for your loyalty as a valued Accor member and for your perfect recommendation score. We look forward to welcoming you back for another memorable stay soon. Sincerely, Ashan Abeykoon General Manager

Rooms are tired

Customer review rating 2.5/5

Livia M. Business - Confirmed reviews ALL

Especially the bathrooms. Ceilings in bathroom was filthy. But overall the bathroom was tired.

Dear Livia, Thank you for sharing your feedback. We appreciate your comments as they help us improve our services and facilities. I apologize for the condition of your bathroom and the inconvenience you experienced with the lifts. We understand how important it is to have a clean and comfortable room, and I am sorry that we fell short in this regard. Please know that we are in the process of upgrading our lifts to provide a smoother and quicker experience for our guests. Additionally, we are working on renovating our bathrooms to ensure they meet our high standards of cleanliness and comfort. Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with an improved stay. Sincerely, Ashan Abeykoon General Manager

Clean and tidy, lovely bar, fantastic service

Customer review rating 5.0/5

Tony D. Business - Confirmed reviews ALL

It was a short stay and I was upgraded to a lovely room.

Dear Antonio, Thank you for sharing your wonderful feedback! We're delighted to hear that you found our hotel clean and tidy, enjoyed the lovely bar, and experienced fantastic service during your short stay. We're also pleased to know that you appreciated the upgrade to a lovely room. It's always our aim to provide our guests with the best possible experience, and we're glad we could make your stay special. We look forward to welcoming you back for another enjoyable stay. Sincerely, Ashan Abeykoon General Manager

Stay good

Customer review rating 4.0/5

Peter Business - Confirmed reviews ALL

Always need to follow up with front desk to have receipts emailed for work receipts! Very annoying

Dear Peter, Thank you for sharing your feedback about your recent stay. We're glad to hear that your overall experience was good. I apologize for the inconvenience you experienced with having to follow up for your work receipts. We understand how important it is to receive timely receipts, especially for business purposes, and I'm sorry for the frustration this has caused. We are taking steps to improve our process to ensure that receipts are emailed promptly without the need for follow-ups. Your feedback is valuable, and we appreciate you bringing this to our attention. Thank you once again for your feedback. We look forward to welcoming you back and providing a smoother experience in the future. Sincerely, Ashan Abeykoon General Manager

Room Service Disappointing

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I ordered room service and felt very rushed placing my order. The guy on the phone (I didn't get his name) seemed very keen to get me off the phone and didn't seem too interested in what i was saying. Of course when the room service arrived, there was no drink and no salt and pepper (whixh i had specifically requested). Not a big deal, but a little disappointing. Burger was good though, so that's something! Also, the rooms are a little tired and need a refresh...

Dear David, Thank you for taking the time to share your feedback with us regarding your recent stay at our Novotel. We sincerely apologize that your experience did not meet your expectations. We are disappointed to hear about the inconsistency in service . Your comments regarding Room Service are also concerning, and we regret that it fell short of what we strive to provide for our guests. Please know that we take your feedback seriously and will be reviewing these issues with our team to make necessary improvements. Our Business Development Manager will be reaching out to you to discuss your feedback in more detail, extend our apologies, and discuss how we can make things right moving forward. Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. Sincerely, Kavita Pillay Front Office Manager

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Other web-users rate our hotel

  • 471 reviews 9.3/10 Location
  • 762 reviews 7.6/10 Room
  • 871 reviews 9/10 Service
  • 12 reviews 6.4/10 WiFi
  • 328 reviews 8.3/10 Cleanliness
  • 310 reviews 7.2/10 Food
  • 196 reviews 7.3/10 Breakfast
  • 123 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.