Novotel Campo Grande 4 stars

Customer review rating (ALL Rating) 4.0/5 2,164 reviews

Hotel extras

  • No charge for children aged 16 or under staying with their parents.

  • One pet up to 15 kg per apartment for a fee. Vaccination card required.

  • Full play area, in a hotel in Campo Grande with adult and children's pool

  • 13-minute drive to Campo Grande center

  • Hotel near Campo Grande Airport, a 26-minute drive.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Room

Superior Room with three single beds.

Non contractual photo

  • 3 persons
  • 22 / 236 sq ft
  • Bedding 3 x Single bed(s)

Hotel location

Novotel Campo Grande

Avenida Mato Grosso 5555, Jardim Copacabana, CAMPO GRANDE - MS
79031960 CAMPO GRANDE
Brazil

GPS:-20.44784, -54.570782

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,164 reviews

TripAdvisor Rating  4.0/5  903 reviews

A CASA dO BOLOR

Customer review rating 1.0/5

Rodrigo G. Business - Confirmed reviews ALL

Quartos totalmente embolorados. hotel péssimo.

Poorly run hotel

Customer review rating 1.5/5

? Solo - Confirmed reviews ALL

The last stay was a total disaster, had paid for late check-out to enjoy the weekend but with the experience in the hotel I left as soon as possible. Unfortunately I have one more reservation at this hotel but after that never more.

Dear Ulf Peter S., Thank you for taking the time to tell us about your experience at the Novotel Campo Grande. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Campo Grande

Looks beautiful if you’re outside but if you’re inside it’s a old hotel with terrible maintenance.

Customer review rating 0.5/5

Wilson D. A. J. Families - Confirmed reviews ALL

Doesn’t looks hotel, it’s looks a event space, small parking area, when you comeback to the hotel at night with your family you need park at the street because the parking lot it’s full from the event in the hotel. Lobby area, restaurant and pool looks ok but when you want to rest in the bedroom it’s disgusting, mold in the walls floor ripped out, shower falling off, cleaning service terrible hair in the hair soap from the another client, totally under the expectation when you compare the price what you pay. Definitely I’ll not stay again, very disappointed, and not recommended for another person.

Prezado Senhor Wilson, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Novotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Sentimos muito não termos correspondido às suas expectativas, por favor deixe-me apresentar meus mais sinceros cumprimentos. Esteja certo de que estaremos tomando medidas apropriadas para lidar e prevenir futuras ocorrências. Este tipo de comentário, serve como um alerta e confiança que podemos entregar, aos nossos hóspedes ainda mais. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Novotel. Atenciosamente, Thales Sanchez Trainee Gerencial

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

I have stayed there twice. In 2019 I thought the hotel was cleaner, the food fresher and the staff more attentive.

Prezado Senhor Paul, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Novotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Em futuras hospedagens, consulte nosso app ACCOR ALL para promoções exclusivas. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Novotel. Atenciosamente, Thales Sanchez Trainee Gerencial

Excellent Stay

Customer review rating 4.5/5

Pascoal S. N. Business - Confirmed reviews ALL

The Hotel Staff very friendly, especially employee Lucas.very polite.

Prezado Senhor Pascoal, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Novotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. O Lucas é um verdadeiro Talento em nossa Equipe. Ele ficou bem feliz com a menção nominal. Já coloquei em nosso Mural :) Em futuras hospedagens, consulte nosso app ACCOR ALL para promoções exclusivas. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Novotel. Atenciosamente, Thales Sanchez Trainee Gerencial

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