Novotel Campo Grande 4 stars

Customer review rating (ALL Rating) 3.9/5 2,257 reviews

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ALLSAFE approved hotel

Hotel extras

  • No charge for children aged 16 or under staying with their parents.

  • One pet up to 15 kg per apartment for a fee. Vaccination card required.

  • Full play area, in a hotel in Campo Grande with adult and children's pool

  • 13-minute drive to Campo Grande center

  • Hotel near Campo Grande Airport, a 26-minute drive.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)


Superior Room with three single beds.

  • 3 persons
  • 22 / 236 sq ft
  • Bedding 3 x Single bed(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Campo Grande

Avenida Mato Grosso 5555, Jardim Copacabana, CAMPO GRANDE - MS

GPS:-20.44784, -54.570782

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,257 reviews

TripAdvisor Rating  4.0/5  913 reviews

Well Located to Shopping

Customer review rating 4.5/5

Graham T. F. A. Couples - Confirmed reviews ALL

Very good hotel with nice clean rooms , quite stay

Dear Mrs. Maria We appreciate you taking the time to respond to our survey. At Novotel we seek to offer a superior service to each of our guests, which is why your feedback is so important to us. In new opportunities, access the ACCOR ALL app for exclusive promotions. Thank you again for letting us know about your experience and your loyalty to Novotel Hotels. Yours sincerely Emily Almeida Quality Supervisor

Just ok

Customer review rating 3.0/5

Pat Families - Confirmed reviews ALL

The room is clean but the hotel is clearly understaffed and with terrible service. Long waiting times for everything.

Dear Patrons, Thank you for taking the time to provide us with your feedback. We are glad that you appreciate the cleanliness of our room. We are sorry to hear that you experienced long waiting times. We take our customer service very seriously and strive to provide every guest with a pleasant experience. We value our guests’ time and always try to ensure that we attend to their needs in a timely fashion. Thank you again for taking the time to express your thoughts, as it helps us improve our services in order to better serve you in the future. Sincerely, Novotel Campo Grande Management

Good stay poor cleanliness

Customer review rating 2.5/5

Ll Families - Confirmed reviews ALL

Good breakfast, good location, has parking but needs to improve in the cleanliness and service.

Dear LL, Thank you for taking the time to share your review of your stay at Novotel Campo Grande. We are pleased to hear that you enjoyed our breakfast and location. We understand that cleanliness and service is essential for a comfortable stay, and we take all feedback seriously. We strive to provide an excellent experience for all guests with our high standards of hospitality, and we use customer feedback to continuously evaluate how we can improve. We hope to welcome you back soon so that you can experience the best of Novotel Campo Grande. Sincerely, Novotel Campo Grande Manager

Customer review rating 1.5/5

Wayne Solo - Confirmed reviews ALL

I WAS assigned to you by LATAM when they cancelled a flight. There was a heavy quilt ONLY on the bed & it was too much. I needed only a sheet. I could not figure how to adjust the air, as the room was a bit cold but I never heard the air conditioning running. There was a bit of water from a leak (room 131) in the bath but it did not affect me. It was quiet. I could not find any other bedding, such as sheets or light covers, in the room. The breakfast was good. I did not mention this at the front desk as I had to get back to the airport the next a.m.

Dear Wayne, Thank you for taking the time to provide us with feedback about your stay at Novotel Campo Grande. We are very glad that you enjoyed our breakfast, and we apologize for any issues that you experienced during your stay. At Novotel Campo Grande, we strive to create a comfortable and peaceful atmosphere for all of our guests. We understand the importance of having complete control over air conditioning and bedding, so we regret that these weren't fully satisfactory during your stay. Although we cannot offer any solutions as part of this response, please be assured that we take feedback like yours seriously and use it to inform our policies going forward. Once again, thank you for taking the time to review us and sharing your experience with us. We hope you would afford us another opportunity to serve you in the future. Sincerely, Leonardo Vilela Manager at Novotel Campo Grande

Well located and comfortable hotel

Customer review rating 3.5/5

Brett H. Business - Confirmed reviews ALL

Was a good stay in the hotel, which is situated close to a beautiful park. The hotel has a pool which was much appreciated on the hot afternoons and served an excellent buffet breakfast. The a la carte menu, as well as just generally the food and service besides the breakfast, was not great, so would suggest rather eating in the restaurants in the evenings.

Dear Mr Brett, good evening! All good? We appreciate you taking the time to respond to our satisfaction survey. We are very sorry that we did not meet your expectations, please allow me to extend my sincerest regards. Please be assured that we will take steps to address and prevent future occurrences. This type of comment serves as an alert and confidence that we can deliver even more to our guests. Looking forward to welcoming you again, we would like to accept our best regards. Thank you again for letting us know about your experience and for your trust in Novotel hotels. We hope that this event does not interfere with the good image and trust you have in our hotels. You are always welcome! Yours sincerely, Emily Almeida Quality Supervisor

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Other web-users rate our hotel

  • 195 reviews 7.3/10 Location
  • 1,052 reviews 3.6/10 Room
  • 780 reviews 6.2/10 Service
  • 151 reviews 2/10 WiFi
  • 513 reviews 2.1/10 Cleanliness
  • 424 reviews 3.1/10 Comfort
  • 389 reviews 7.7/10 Breakfast
  • 332 reviews 5.1/10 Amenities

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