Novotel Campo Grande Hotel 4 stars

My stay it was very satisfactory. I liked of the attendance, the room, the cleaning overall. The hotel access it was a differential too. The price is affordable the service very comfortable.

Good food and service

Cortes

Staff very kind, delicious breakfast, pleasant apartment. There was only one power outlet on the side of the bed. In these day it's not enough... We, my wife and I, had a bad experience with the room service. My wife ordered a chicken soup. The tray was full of ants, that spread over her leg and bed. She stopped eating immediately disgusted. There were some leftover of food on the tray that attracted the insects.

All staff members went out of their way to be welcoming.

Toilete seat has been broken during the cleaning process at second night and has not been replaced. Room were ok, but clearly refurbished parcially, so itens such as bathroom/toilete could be better. The food I ordered at night arrived cold (French fries mainly). The rest were very good, very nice open area and swimming pool, excellent breakfast.

Room Fantastic, Breakfast very good Room service need improvement, food cold. Evening Meal in restaurant - Burger only average - But i suspect if i have ordered local food I would have had a better experience. Reception personnel excellent and very helpful. Staff at the hotel very good.

The room was decent as were the grounds. There was an issue with my door: the key card kept having issues AND the door kept getting stuck. The reception desk was helpful. I ate there once for breakfast and twice for dinner. The breakfast was good. The dinner each time were bad. I thought it would be better the second time around. It was disappointing. The bartender kept sneezing as wiping his nose. He didn’t wash his hands (that I saw of). This was not reassuring.

Very comfort

It was a pleasure staying at Novotel Campo Grande. The front desk staff were always helpful, and the dining room staff were friendly and accommodating. My room was spotless, and the pool area was very relaxng. Thanks for a lovely stay.

GOOD

The food was good; the room was clean; the bed is comfortable.

Nice hotel with excellent facilities.

At the check in I order something to eat. It was a pasta with mignon, my surprise when I received my order, it was another piece of meat, but not mignon at all! I don't care about each kind of meat it is on the dish, but if you put mignon on the menu, I expect to receive mignon and not beef, as example, or change the menu and put pasta, blue cheese and beef!

i'm very satisfactorily with the attention of the receptionist with my problem in the moment, about the bad reserve whit the booking website. i'm was a good experience in this moment, congratulations!!