Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,579 reviews

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

Our accommodation(s)

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Room 1

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,579 reviews

TripAdvisor Rating  4.0/5  1,921 reviews

Friendly staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Brigit, Thank you for sharing your feedback on your stay at the Mercure Queenstown Resort. We are pleased to hear that you found our team friendly and that you enjoyed your overall experience. We appreciate your comments regarding in room coffee machines. While our rooms are equipped with tea and coffee facilities such as a kettle, we understand that expectations can vary, and we will certainly take your feedback into consideration for future improvements. It was a pleasure hosting you, and we hope to welcome you back again. Kind regards, Mercure Queenstown Resort team

Disappointing

Customer review rating 1.5/5

Jessie Families - Confirmed reviews ALL

Should be free parking

Customer review rating 2.0/5

Jane Friends - Confirmed reviews ALL

Very well located

Customer review rating 5.0/5

Gary N. Couples - Confirmed reviews ALL

Dear Gary, Thank you for your fantastic review of the Mercure Queenstown Resort! We are delighted to hear that you found our location convenient and our team helpful. It is also wonderful to know that you enjoyed our facilities and had such a positive experience during your stay. We truly appreciate your kind words and your recommendation. We hope to welcome you back for another great stay in the future! Kind regards, Mercure Queenstown Resort team

Great hotel but unclear of information

Customer review rating 4.0/5

Andy Families - Confirmed reviews ALL

Dear Andy, Thank you for taking the time to share your experience at the Mercure Queenstown Resort. We are delighted that you enjoyed your room and the amazing views. We regret any confusion regarding parking charges. We understand that clear communication is important, and we apologise if the information provided at check-in was not as transparent as it should have been. We will review how this is presented to ensure future guests have a clearer understanding. Your feedback is truly appreciated, and we hope to welcome you again for an even better stay. Kind regards, Mercure Queenstown Resort team

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Other web-users rate our hotel

  • 687 reviews 7.6/10 Location
  • 1,510 reviews 7.9/10 Room
  • 1,067 reviews 8.3/10 Service
  • 18 reviews 6.7/10 WiFi
  • 399 reviews 6.9/10 Food
  • 364 reviews 6.3/10 Cleanliness
  • 325 reviews 5.9/10 Breakfast
  • 253 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.