Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,452 reviews

Best price
guarantee
Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,452 reviews

TripAdvisor Rating  4.0/5  1,932 reviews

Customer review rating 0.5/5

Baljit S. Families - Confirmed reviews ALL

Pathetic service, room was dirty, requested cleaning but still did not clean properly, not a 4 star service, felt like staying in 2 star hotel.

Customer review rating 3.5/5

Scott H. Couples - Confirmed reviews ALL

5 star views, however the rooms are dated and tired. Upgrade to decor and bathrooms would lift the experience as it's a fantastic location.

Dear Scott, Thank you for taking the time to share your feedback. We’re delighted that you enjoyed the stunning views and found our team helpful during your stay. It’s always wonderful to hear that aspects like check-in, cleanliness, and our sustainability efforts met your expectations. We also appreciate your honest comments regarding the rooms and bathrooms. We understand that updating the décor and facilities would enhance the overall experience, and your feedback has been shared with our management team as we continue to plan improvements for our property. Thank you again for staying with us and for your thoughtful insights. We hope to welcome you back to Mercure Queenstown Resort in the future and provide an even better experience. Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Nicholas H. Business - Confirmed reviews ALL

All the staff were delightful and right onto any request for assistance. The accomodation is comfortable, fun and the views ... simply the best in Queenstown. Easy access to business amenities and town with some sightseeing in between. The chef's lamb specialty is right up there with the best dining experiences we had in town! Thankyou Mercure and well done.

Dear Nicolas, Thank you so much for your wonderful review! We’re thrilled to hear that our team made you feel well looked after and that you enjoyed the comfort, views, and convenient location of the hotel. It’s especially great to know the chef’s lamb specialty stood out as one of your best dining experiences in Queenstown — we’ll be sure to pass on your kind words to the kitchen and the wider team. We truly appreciate your feedback and hope to welcome you back to Mercure again very soon Warm regards Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Courtney B. Couples - Confirmed reviews ALL

This hotel was extremely comfortable in the perfect location, right next to the queenstown gardens and very easy to get into town. The staff were so friendly and even recommended the best route to get to our next destination in order to see the best scenery! Would highly recommend.

Dear Courtney, Thank you for such a fantastic review! We’re delighted to hear you found the hotel comfortable and loved our location next to the Queenstown Gardens — it really is a special spot. It’s wonderful to know our team could help make your journey even better with scenic route recommendations. Your kind words and recommendation mean a lot to us, and we’d love to welcome you back again on your next visit to Queenstown! Warm regards, Alex Andrew Assistant/Duty Manager Mercure Resort Queenstown

Customer review rating 2.5/5

Edwin E. Families - Confirmed reviews ALL

The room with the lake view was exceptional and enjoyable. The carpets were dirty and stained. Very disappointing !! The parking on premises was surprisingly not included in the stay and was charged although there was no free slots most of the time and I was directed to park alongside the building. In one of the rooms, the shower gel was not filled when occupying the room and also after the 1st day of housekeeping being done. It required a reminder after that to get it addressed. There was no water provided in the rooms. Breakfast was very expensive and less than mediocre. Not expected from vacation hotel. More like a budget motel in a business district. Overall, the excellent room view was the only redeeming factor in this property.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 721 reviews 7.6/10 Location
  • 1,494 reviews 7.8/10 Room
  • 1,031 reviews 8.2/10 Service
  • 34 reviews 3.5/10 WiFi
  • 390 reviews 6/10 Cleanliness
  • 318 reviews 6.3/10 Breakfast
  • 281 reviews 6/10 Value
  • 102 reviews 9.4/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.